Real Canadian Superstore
reviews and complaints

11405 40 Ave NW, Edmonton, AB T6J 0R4

15th June 11:00 AM

Manager followed myself and my partner to parking lot to check receipts over a $1.00 can of tomatoes.

Manager began shouting after receipts proved we had paid for said can of tomatoes (among other things).

Manager did not apologise, showed no empathy, and insisted we "make sure we're not stealing" in the future, despite me proving that I had paid for everything.

Manager's name began with a J; Janice or Judy or somesuch.

About 10 days ago, I encountered two rather sarcastic and cranky people at the Zher's in Tillsonburg, Ontario. I sent a message to the Facebook page dedicated to that store and was assured they would look into the issue. I won't bore you with the issue right now.

Today I went back to the Zher's in question, even though I had vowed NEVER to go back. I needed PC olive oil and PC jam, so I went anyway.

I had $107 in points, so thought I would purchase four $25 each Tim Hortons gift cards and use my points to pay for them.

I went through the self-serve check out and asked Katlyne (a sweet young girl) if I needed special help with activating the cards. She assured me she would take care of it for me.

When I came to pay for my order, it did not allow me to use my $100 in points and that's when I found out points cannot be used to pay for gift cards. I asked her to remove them from my order and she was only too willing to help. Unfortunately the system would only allow her to remove two of the four cards so she asked her supervisor to help. Supervisor was not a happy camper. She seemed annoyed rather than happy to help.

She said that only two had been scanned and that's why it wouldn't allow four to be returned. That was wrong and she seemed peeved that I showed her on the screen where four had been scanned clearly only two had been removed. I then suggested that she just cancel the entire order and I would redo it without the gift cards. This bother her as well because she asked why I was going through the trouble of returning cards I had just purchased. I said it was because I couldn't use my points to pay for them.

She turned to me, with her nose inches away from my face and said in a rather loud, irritated voice "That's because we haven't taken points for gift cards in about 7 years!" I was frazzled and responded in king "Well I guess I didn't know that, did I?"

The order was cancelled and I rescanned my order a second time. Katlyne was very king. She came over to me and apologized for supervisor's outburst and just said "She's always like that, so I apologize for that." Then she said something unexpected "There are a few around her who are like that. They really shouldn't be in a customer service job because of their attitude."

I thanked her for being so kind. I know that maybe she shouldn't have said what she did, but she should be commended for speaking up in an obviously hostile work environment and for realizing that this is not the way to treat a customer. Maybe she should be promoted to a position of authority and teach these old slackers how to treat customers.

If I had been antagonistic, I could understand the attitude, but I was just asking for the cards to be reversed.

I bought grocery from Bison supersotere worth 198.03 on June 9, 2022. In this grocery i bought one box of MANGO ATAULFO, next day when i cut mangoes those all were black from inside in very poor condition. I kept them in fridge since i bring those mangoes home. I went superstore to return these mangoes and had very bad experience, as nobody was at customer service desk. I waited for more than 10 minutes and requested an employee who was dealing clients paying at self paying till machines but i told me to wait.

After few minutes, SHAWN came to customer service site and he start dealing someone who came after me. After dealing with that client i asked him that i want to returns these mangoes as these are not good at all and black from inside, i showed him too.

He asked me for receipt but i told him that i have receipt photo and showed him photo from my cell i told him that i do not have receipt as i thrown it. I asked him to return but he told me he can only exchange it for same mangoes, i asked him to exchange it for anyother fruit as those all mangoes are not good at all. But Shawn refused.

I bought new box of mangoes and came home, when we cut 1st mango it was black from inside again.

I live on 105-596 sterling lyon and went to return mangoes at 80 Bison drive, it took me 15 minutes to get there, i spent there so much time and again SHAWN give me same product. You know the gas price and travel distance and time value and trouble which Shawn caused to me.

I work 7 days and only do grocery on Thursday, i went there only for returns on Friday.

Now i put mangoes box in fridge again but i can return on Thursday.

However, i am really upset regarding Shawn behaviour and his customer service, he supposed not to be at customer service position, he should handle back office job.

I would appreciate if Superstore could take action agaist SHAWN and about my compaint. In last box which i returned all mangoes were black from inside therefore i did not cut all mongoes of new box, i cut only one and photo is attached. You could ask your staff to cut from any of the box at 80 Bison drive superstore and i am 100% sure those will be black from inside.

Thank you.

Regards,

Zafar Kokab

[protected]

I went to the superstore on June 5th, 2022 and the cashier didn't even ask me to scan my pc card, then I told her that I wanted to pay with my

pc points but she just told me to scan the card and I did. And she again told me to go ahead and pay, but I told her again that I wanted to redeem my points but she insisted on me going ahead and paying then when I got the receipt, she didn't redeem my points. So now I have yo pay interest on my credit card instead of just having my pc points redeemed.

Went to garden centre. Promotion was for ever $75 spent should receive 12,000 points. At checkout I asked cashier how much am I up to before taxes. She told me $160.55. She told me wrong amount. Before tax amount was actually $146.74 which was $3.26 short of what I needed to spend. I would have spent the $3.26 to get the 12,000 in points. After I looked at the bill and asked her she said it was only a one time offer for $75 regardless of what you spend which was wrong.

MEAL CANADIAN

superstore*

SUPERSTORE [protected] MC PRiTTIPS St. UPA

[protected]

Big on Fresh. Lou on Price

Velcone1

30-GARDEN

(1) [protected]

PCG HERBS 4.33IN GMRJ

(10) [protected]

PCG VEG 4.33IN ONRJ

85.00 e8 or 5/522.50 kB

11 0 5/522.50

49.50

(2) [protected]

PC DELUXE ANNUAL

GPMR. J

(2) [protected]

PC DELUXE ANNUAL

GPARJ

ARCP: 30.007 (835.00)

820.00 ea or 2/836.00

4 0 2/836.00

-10.80

12.00

(2) [protected]

PANSY BOWL 10IN

GPARJ

2 0 $6.94

13.88

(2) [protected]

ANNUAL CELL 6PK

GPMRJ

2 0 54.88

9.76

(8) [protected]

SEED GER 3.5IN

8 0 80.30781

[protected]

VEG CELL 6PK

Garden Departeant

PC Optinun

Insiders Pts

Optinun

_Insiders Pts

SUBTOTAL

1.52

GMRJ

4.88

12000 PtS

6700

146

G:OST 52

145.740

5.0003

P=PST 78

92.36 0 7.000%

TOTAL

160.55 — TRANSACT ION RECORLD — a

Vinnipe?

THIS COPY FOR YOUR RECORDS

n Purchase

Proximity

Cred't

AUTH I

ISO/ACI RESP

[protected]

053791

RID

: R0000000031010

TO: 32A04000

06/05/2022

RMOUNT

160.55 CAD

No Signature Required

Today June 5th 2022 purchased salad at the McPhillillips store in Winnipeg and been finding bad leaves and a big cores in the salad.

Been happening way to often.

Today I went to purchase Butcher's Choice Beef Burgers on sale (what a joke) for $13. On Wednesday (3 days ago) the price for the same thing was $7.99. An increase in price of $5

Smokies sold Wednesday for $7.99 - today - $11.99.

You say you are a company supporting Canadians - not likely when you gouge and double the price of an item because it is the weekend.

Loblaws got a $7.8B grant from Federal Government 2 years ago to upgrade your refrigeration units. Really? With the "double the price" policy which has been on-going at Superstore over the past 7 years, Loblaws didn't need the grant considering stores like Superstore, Sobeys, Independent are notorious for out of the world pricing and doubling "wanted" products on a weekend.

And do not blame, gas prices, inflation, COVID or whatever - if I had a choice to shop elsewhere I would NEVER shop at any of your stores.

I shop at your stores frequently, and all this time I was not aware that your bread and buns that you sell including the ones that are baked in store, all have Canola oil, as I once got really sick by digesting Canola oil, and seeing that your ads promote healthy products, I assumed that your breads and buns would also have healthy ingredients. I would like to know why is it that can’t use something like olive oil, grape seed oil, avocado or even vegetable oil for those of us that can’t digest or use Canola oil. I would appreciate a response to this matter.

Email: [protected]@gmail.con

Thank You

Mr. Robert Crudo

hello, I bought chicken breast and chicken thighs yesterday, April 29, 2022.

After transfer of chicken thighs to the freezer, I opened the chicken breast package and it smelled sour. I took it back to the store where purchased with the receipt. The best before date on the package was 2022/MA/04. The name on the package sticker was sausage breakfast pork beef cp. I warned a worker in the meat department that a package of chicken wings was really sour and he didn't believe me at first.. I showed him where the package was and he could smell it when he set his face down to it. I did receive a refund of purchase.

The sort of manager of the meat department came to get the package and checked it over well, and decided it was sour, made faces at the name on the package as well. He then said sorry and walked away.

Both he and the agent who gave the refund didn't act surprised that the soured chicken was returned.

They close at 11 and this lady rudely fought with me when I came in to buy one item with complete disrespect at 10:55 keep in mind. And instead of me looking for it I directly went in front of her and asked her where the item was so I would be able to get out in a minute.

Now I don’t get the product I want and I’m instead going to another store

Good Afternoon,

We recently visited the Real Canadian Superstore in Leamington, and went to cash out the following item for my daughter (See attached picture) - a batman toy figurine.

When we went to the checkout, the pricing was scanned through as $8.94 + tax. We told the cashier that the sign clearly showed on sale $7.54. I pointed out that the barcode was different, but it was the only sign in the section to correspond with the product with an accurate description.

I understand the pricing codes were different and in some cases the cashier might be unable to accommodate, but in this particular case, I was told the $8.94 was the price and they would not give the sale price even with the sign there.

My daughter was very upset and we did not pickup the product because of how the situation was handled. We don't live particularly close, so we are only able to come to the store once as week and sales maybe gone by then.

Thank you for taking the time to read this,

April Adan

I used to use PC Grocery Pickup service at the Heritage Valley Superstore. 80 -90 % of my groceries ordered in the last 4 orders has been substitutes or not available at all. This is unacceptable! Just an example, if you walked into this store right now and for the past month, you will NOT find a single Lay's Potatoe Chip product in the store. They rarely have staples like Becel Margerin and Milk and Cream that is not already bad even though the best before date hasn't yet passed. The front entry is disgusting. Filthy and often a disaster. I'm done shopping at this particular Superstore. It is terribly managed.

I have tried twice to contact superstore. After pressing at least 15 numbers to try and get to talk to some one. I get cut off. How can I talk to someone about my account. I can use my phone to get points but I can see how many I have. Both of our phones are stuck on our local drug store. How can we reset our phones to see the PC Card?

Not sure what else you need. Call me at [protected]

Roy

Nestles continues to operate in Russia claiming it is providing essential foodstuffs. What? Chocolate bars? Sugar packed cereal?

A boycott of Nestles products has begun worldwide.

Purchased a tube of ground beef and it was full of shards of bones and nasty sinew or fat. Not sure. Some of the bones are quite large. This could kill.

If I am not retributed in a respectful manner I will go to the next step.

My husband unfortunately smokes these cigars and made a purchase at the Super Store Gas Bar in Coquitlam. This is his usual purchase place. I have pictures of 2 out of the 8 cigars in the package that look like they have been possibly bitten into. This is the first time we encoutered this. They are not smokeable. The package notes the manufacturer as Fabrique sous licence et importe par: RBH, Toronto M#8 3L1 . Code on package WQX413212.