Real Canadian Superstore
reviews and complaints

I asked the cashier to price check an item and they charged me for the item and kept it. When I got home I checked my receipt and called the store, I spoke with debbie who said it was my fault for not checking my receipt before I left the store? I advised to them that they are trained and paid to do their job correctly and not steal money from paying customers, she then said it was an accident and basically too bad that it happened. Its amazing that if a person was to accidentally forget an item in their cart and leave, superstore would ruin their life with a theft charge but they are "accidentally" stealing money from paying customers and not being charged for theft.

Dear Sir/Madam,

I am writing to file a complaint against recruitment teams. I applied a lot for jobs, in your company even for no-experience needed positions, but I was rejected. I did not know what is the reason that I was not even selected for no-experience needed jobs

I would really request you to review all my candidacies for your company. I am so frustrated.

I am a mother of 4 children underage and seriously I need a job.

I would really appreciate to hear back.

Best Regards,

Bibi Safia Farhang

Email: [protected]@gmail.com

Cell # [protected]

Due to pillar and railings painted grey I ran into one of yours while turning a corner to place something in the garbage, thanks..! Paint the railings and pillars YELLOW 🟡 please!?!? It just makes sense. Now I’m hurt. Uuug! Grrrr! Pffft!

I don’t understand not having them more visible in the first place and although I’m walking okay, it could’ve went differently. I don’t have permanent damage but was hurt due to the carelessness of a paint Color scheme.

It looks like you have substituted Presidents Choice Puff Pastry with Bake it. This brand has not a scrap of butter in but does have various oils including palm oil which is a product not fit for human consumption. I have not tried it yet due to the content and was quite happy with your previous brand and used it frequently. I hope you go back to your original brand.

I just had a male clerk at your store actively trying to steal my banking info, wasn't subtle about it. I was going through self checkout, not once did he look at my screen or what I was getting, which I'd fully expect staff to do. What he did do however was walk over when I was getting my card out and stand about a foot behind me noticeably staring over my shoulder directly at my cars and the pin pad. I moved to block his view twice and moved with me. He only stopped when I blocked his view a third time and started glaring at him. His behavior was obvious enough hat even my father picked up on it. This was not a staff member watch for theft, he was deliberately trying to see what my info was. Honestly between this, the filth, poor quality of veggies, freezer burnt products, incorrectly marked prices, harassment in store, and other issues. I don't know how this location stays open.

I subscribe to PC Express and pay a monthly fee to get my deliveries free. Loved your service until yesterday. I ordered my groceries via the PC Express App on Thursday August 9th. To have them delivered to my home the next day between the times of 6pm to 7pm. At 6:30pm I received a text saying my order was cancelled. Confused I call my Super Store (in Lethbridge, Alberta.) I was told my order was not ready yet and he is doing the job of three people. I sympathized with this and asked if he could get ready for tomorrow and have it delivered at 1pm tomorrow. He said yes. Today I called at 8am to make sure. It was still good for delivery for 1pm today. He said yes (was the same person I was dealing with last night.) Well it was not delivered. I called the store yet again. Told my door dash driver cancelled it last night. And the other person I spoke with was lying. And I will have to submit a new order. Besides being lied to my biggest concern is how come my order, that was ordered on the PC Express App can be cancelled by a Door Dash delivery person?

I was walking down the laundry detergent aisle and slipped on the laundry detergent I did not see spilt on the floor. I broke my sandles and toe. I did tell an employee but they just said ok. I am leaving to go on holidays and this puts stipulations on my Walt Disneyworld trip. I feel the manager should have come and/ or cleaned up right away. I am 57 so I am hurting. The fall alarm went off on my Apple Watch but no staff helped. I assume there are cameras at the store. This happened at 6:45 pm, July 27/23. I should at least be compensated for my sandel cost and now pain I have to endure on my trip we saved up for a long time.

Today (July16-23) at 2:27pm I purchased a seedless watermelon from your store at Oxford & Gammage (London ON) and it is terrible quality. The entire thing is a light pink and doesn’t appear to be eatable. As this is not the first time I’ve gotten a bad quality watermelon, I felt I needed to send a message. As we won’t be eating this watermelon, I would like to be reimbursed for the cost which was $4.99. See attached picture.

My elderly father bought a visa gift card from them for 50$. Activated at the checkout. I received it and was declined everywhere I went. Checked online at visc and called them. Said you can return to loblaws superstore to refund. They then started to give me the runaround, complained profusely in English and they said not there problem. Then I said let's try it in loblaws store that it was bought. LOL. Didn't work either. Wouldn't return the money either. Went online, complained to their CS. Sent all docs card and recipt then they said sorry will.give a shoppers drug mart gift. They fre days later called and asked for update. They said I needed proof that I reached out to visa. Complete joke. They are corrupt, deciding people and repugnant. Stay away from them. They overcharge anyways for their products.

I am writing out of frustration. You changed location of flash food freezers from self serve checkout area to customer service area in the front of the store. The freezers are now left unlocked and items are being stolen from them or exchanged for lesser value one. The staff are either busy with customers or dont care enough to check. This the 5th time my items were either stolen to switched for cheaper items. Today a $22.00 steak was switched for a $9.00 steak. So either it was outright stolen or just switch for the cheaper type. Last time I was in there was someone going through the freezer handling the food and didnt even have anything in there that they purchased. Just browsing. Is this the new service you now offer. I am shopping at the Wasaga Beach Superstore and can't say much for management ot that they are even aware that this is happening. Items get replaced but costs will go up when food is stolen. My contact is [protected] or [protected]@hotmail.com Thank you.