Real Canadian Superstore
reviews and complaints

As i was completing my shopping at the self checkout area i was harassed by 2 of your employees as i was scannig the objects one of the employees moved my re-usable bags around and declared to her co-worker sometings hiding uner here she the proceeded to move my cart around physically i asked what are you doing? I did not ask for assitance. also why does it take 2 employees to assist a person that does not need it? I filled out the survey as soon as i got home from that trip giving 1 star rating when this happens a manager is according to the survey information supposed to contact you by telephone within the week. The date of your employees interaction was March 4 2023 at 12:29 p.m. since i have gotten response after repeatedly askiing why my service complaint has not been adressed. If this continues after my latest try (this one) to find an answer for the egregious behaviour of your employees. Let it be noted after i paid i went to buy a lotto ticket so looking back in the self checkout i saw 3 employees gathered at the terminal i used obviously getting it regurgitate the data from my purchase was this to see if what scanned prices matched all the articles that your employees saw me pay for . I felt demeaned and intimidated by your staff but it seem no one is willing to accept accountability . Hence more stringent legally worded communication is needed.

On Friday March 24 around 9:45 pm me and my my wife bought 4l milk, kitchen garbage bag, lemon and a bag of Precedent Choice brand Mandarin Orange.

When we are at POS to pay my wife asked the sales associate what’s the price for that orange she replied $5.99. We showed her the picture that shows $4.99. She called someone and the young guy also got confused. That time I asked can you please call your manager?

A lady came from customer service and U say you mean Superstore put a price tag on the selves and at counter it’s different price, so I want to pay the price. She becomes mad and say bring all stuff to customer service.

Me and my wife brought all items from OIS to Customer Service and she is saying I yelled at her which is not true at all.

Then she called the manager, we were wasted more than 30 minutes then the manager showed up I told him about price and he told me he may adjust the price and that point I told him for a small issue I just wasted 30 [censored]ing minutes. Then he said we need to leave the store and asked leave all items.

We left the store then and all other stores were closed.

SuperStore Langford, Vancouver Islsnd

I lay a complaint at the LGTB flag recently displayed in my local RCSS. This is no place to advertise sex no matter who it is with.

Further, the display of pedophile sex represented by the Baby Blue and Baby Pink colouring is disgusting and an outrage. Take it down!

If this abomination is not removed, I will inform my friends and anyone that I come in contact with the meaning of those colours as well as put it on The internet.

This is a promise.

I purchased Pepperoni sticks from the store on 17street Nw (whitemud) on the 23rd February 2023 and to my surprise, it was mouldy and my child consumed about 3 of those sticks while in car, she had stomach ache that evening which resulted in her using the washroom continuously that evening going through the morning, I did go back to the store to complain and got a refund back for the peperoni sticks.

Do I get of compensation because the manager of the store said he would get back to me and never did.

We have been shopping at superstore for many years. I have not been able to find beef sausage for approx 6 months. Today March 5 / 2023 I was able to ask someone who worked in the Meat Dept. They proceeded to tell me that Superstore one day about six months ago just stopped issuing a code for beef sausage to be ordered. Instead all I see is plant based and pork sausage available. My Question and Comment is this ... What about all the people that can NOT eat PORK SAUSAGE and DO NOT WANT TO EAT PLANT BASED [censored] !

VERY SHORT SIGHTED and /or the corporation is pushing people towards a substandard product like plant based options !

TERRIBLE SERVICE !

We were at your store in Leamington and the cashier told us he was open but we had to wait so he could fix the M&M box! He put it on the conveyor belt and made us wait while he fixed the little bags that were in the bigger M&M box! Then as I’m putting my groceries on the conveyor belt my husband asked for bags and the guy threw them at my husband and some landed on the floor! Needless to say it was a crappy experience! The guy was rude and clearly does not like his job! I work in the customer service industry and I would never treat my customers this way! We spend over $1000 dollars a month at your store and will not be back! It may not seem like a lot of money to you but to us it is and will spend it somewhere else!

I have a membership but my card was giving an error. Neither the cashier nor the manager would give me the member pricing even though I have a membership. They told me that I had to call customer support. Then I went to the customer service counter and the woman there said I could get member pricing with a new card. I’m effort to get the member pricing, I had my items rescanned by the manager, who threw my produce bag onto the conveyer belt rudely. At the end she still didn’t give me the member pricing after wasting both our time. She said she’d rescan as many times as I wanted but wouldn’t give me the member pricing. I don’t know the managers name, but she is a young woman with a hijab, and I believe is the day manager. She was extremely rude and unclear about why I couldn’t receive member pricing, even though a cashier in the past had given me a break and gave me the pricing when my card was throwing the error because it was clear I am a member. She trolled me for fun, rescanning my items and mislead me by indicating I would receive member pricing with the rescan.

I have had to use the restrooms in the Superstore, located at 350 S.E. Marine Drive in Vancouver, on many occasions and I have had enough of the horrible conditions. Unfortunately, due to my medical condition, I have no control over having to use the restrooms. This store always has horrible conditions. Wet floors, out of use toilets, dirty floors, broken cubicle doors, broken toilet seats, toilet-paper dispensers broken and out of paper. This isn't only once. It is every time I have had to use the restrooms. I don't go to this store often anymore, but sometimes I have to. I called the manager this time too complain and he tells me that the one stall has been broken for 2 weeks now. Multi-billion dollar store can't even fix their bathrooms.

I shop all the time at superstore (Westwinds). Every time I go in, there are homeless peeps or druggies begging at door. Once again today they are in their stealing, I contacted several managers there and floor people to tell them to call security as they were upstairs supposedly watching. 3 times I went to front end managers to show them. Nothing was done as they walked out of the store with stolen products. This happens every time I go in there. What is the purpose of security if they are not going to do anything. In fact, I was standing at salad bar, security guy was watching him steal and did nothing then proceed to order lunch meat and go pay for it, what purpose is security there for?

Hello, my name is Kelly Likus. One of your employees named Christopher Scott Likus started shouting at me at 10:45 PM on 01/17/2023. He started to say that he is glad that he killed his mother, a year earlier several times over. He is very unstable, and he needs help. He will of course deny this, but he had no reason to start shouting at me about what he did to his mother.

I shopped through PC Express on Jan. 2, 2023, and picked up my order on Jan. 3, 2023, between 3:00-3:30 pm, at 1301 Lougheed Hwy, Coquitlam (RCSS 1519). My experience was terrible, and I was promised a refund within 3-5 business days. I was shorted at least $30.00 worth of items, but charged for my full order. When I didn't receive a refund after 6 business days, I sent the email below to the store on Jan. 11, 2023, but I haven't received any response whatsoever, or a refund. It's now been 2 weeks.

Sent Jan. 11, 2023, through PC Express follow up on-line survey - Ordered online the day before pick up. Upon pick up, arrived at store, called store, ok, we'll be out soon. Waited, waited, waited. Finally, guy comes out with my order (Nicki), putting them in my trunk. I notice there's multiple items I didn't order, soups, tonic water, frozen dinners. Bring it to Nicki's attention. We check the bill, everything on the bill is correct, Nicki says it was picked wrong. Apologetic, he goes back into the store to get the correct items. Wait, wait, wait. 40 minutes later (Yes, I timed it) he comes back out. Says the correct items are not in stock. Very apologetic, says they definitely screwed up. Says they will charge me for my full order today, but in 3-5 business days I will receive a refund on my card on file for the items that they didn't give me. I've been waiting for my refund, nothing yet and it's been 6 business days. Think I should receive more than just a refund for what you didn't give me. Unbelievable! This program is broken! I've shopped here for well over 2 decades, and using PC Express for half that time. Absolutely broken, and this is far from my first, second, or third, bad experience. Thinking of taking my business else where. I submit these complaints and ask for a follow up call, but no one ever calls me. Obviously, this falls on deaf ears.

Please help me with this as I'm still getting no refund or response from the store.

Thank you,

Kevin Lussier

I live in BC Canada and my autistic daughter lives in Calgary Alberta. I found out that my daughter hadn’t eaten in 3 days, so I went on to the superstore website to open an account and have some food delivered to her. I put my daughters name on the account since she was the one getting the groceries but my name is on the payment card I was using. I submitted an order to be delivered to her and scheduled it for the same day delivery. I then got a call from the store saying that because the name on the account is different from the name on the card, they were unable to deliver the groceries to “protect their customers” They suggested that I have my daughter go to the store to pick up the groceries so that she could show some ID. I explained that she is autistic and is unable to go pick up the order. They said there was nothing they could do and suggested that I call customer service and have them change the name on the account to my name and then they could deliver the groceries. I called customer service and explained the situation to them. They said that it was no problem and all they needed to do was transfer me to another department so I could answer some questions to verify the account and the relationship between myself and my daughter. They transferred me to the store again and I relayed the information that I was given. The manager said that there were no questions they could ask and that there was still nothing they could do. She suggested that I call customer service and have them change the name on the account. I called customer service back again, but they said they are unable to change the name on the account. He offered to call the store to rectify this for me. He put me on hold to call the store and when he came back on the line, he said that they were unable to do anything for me and that every store is different. He suggested that I cancel the order and put in another order with my name on the account. He did say that the time slot that I had reserved would no longer be available for delivery. I argued that it is reserved for me, so why couldn’t I use the same time slot, but he just said it wouldn’t be available. I am panicking now because my daughter has not eaten in 3 days and it’s going to be even longer before she can eat because nobody is being helpful. I called the store to cancel the order so I can put a new order in but I found out that not only can I not use the same time slot, but it will take 3 to 5 business days for them to return the money to my account. When I again explained the situation, they suggested that I call my bank to have them return it sooner. This is so unacceptable considering the circumstances and I will hold the manager of the superstore accountable if ANYTHING happens to my daughter as a result of this.