Real Canadian Superstore

My name is Dawn McCormick. On 20 May at 1:30pm I had picked up an online order (which I do approximately 2-3 times monthly. There was a substitution of decaffeinated coffee vs caffeinated. I suggest we never order this, should not have been an option for my order. My order was paid for by visa. I requested a credit, I was told this could not happen as the store uses a third party billing. I returned all coffee to the employee, I asked then for a notation or credit indicating the return, I was told this was not an option. I requested replacement for caffeinated coffee, I was told I could purchase it myself. I was then told I would receive a credit in 3 days. When checking my credit card balance this was not processed. On 23 May I contacted Kelowna branch manager, he suggested he would look into it and call me back. I was called back by a female employee/Saldi suggesting Brandon was busy and she was to call. She suggested it was unfortunate but I would have to wait 3-5 business days as the credit was just keyed in when I informed Brandon. I wanted to convey my disappointment with superstore. Not only was there no support, there was no follow up, the consumer (myself) was in a position to follow up each time. I did not receive support at pick up, nor did I through the manager. My credit was not even looked at until I called in, again the consumer is put in a position of follow up. This is not the consumers responsibility but rather that of the stores.

Staff at superstore kelowna are rude, disrespectful. I bought 300 in groceries they are talking their language completely ignoring myself and my mom and other guests. Rushing us to pack food. Squishing food. Not one smile from one employee. I do have video of it. November 1 2020. Then we pick up our coupon gift. The lady at customer service throws the gifts at us. No bag talking to her friends. Unbelievable, grouse service.

I recently shopped at the West Kelowna Superstore, as usual. Only this time, I noticed a few of my dairy products had curdled by the time I had opened them the next day. A Libertè Plain Greek Yogurt with a date of Feb 5th and a Philadelphia herb & garlic cream cheese with a date of May 6.
I opened them Jan 27th and didn't have the receipt by this time to return the items, so I just had to throw them away. Could they have been stored somewhere out of the cool for too long? I'm skeptical of buying them again now.