Ramada
Reviews and Complaints

Hotel owner charged me 20.00 extra while I was still in my room ( bank verified). Upon calling hotel, owner told me ( before he got my name) the charge was for a stained towel. I have been reimbursed by my bank but this is happening to others by this fraudulent owner to increase his bank balance and needs to stop. I have video proof of everything

My husband and 2 young daughters stayed at the Ramada Inn in Angola, IN Dec 26 to Dec 28. The pool had salt water which hurt the yes of my girls, the side door 3 did not have a lock on it and anyone could have come in at any time and not seen. We reserved a suite with a king bed and couch, coffee table and the other room had 2 double beds. We had 3 leaks above the bed of one of my daughters. I tried to call the desk and our room phone did not work so my husband went down to the desk at 11:30 pm and they moved to the handicap suite which did not have a table or couch and no counter space in the bathroom. The manager was nice but no other compensation was given. The whole building looked old and none of the doors to the stairs latched. We paid over $300 for 2 nights and we felt we should have received a refund for one night for the trouble it caused. We did not get settled and to sleep till almost 1 am by the time we moved all our stuff down a floor without an elevator. We would appreciate a refund for one night, not a free night because we will not be traveling again for a long time.
Gloria Hamilton

I had stayed at Ramada Neemrana from 13 Dec to 16 Dec 21 in Room No 405.
I had given a pastel green shirt for washing on 14 Dec 21.
However on receipt it appeared to be greyish black.

On enquiry, it was told that the shirt was washed with jeans and it had got discoloured. They did attempt to get it back into same colour however the same had failed and the shirt cannot be worn anymore.

Cmde Rajneesh Sharma

Arrived Nov. 18 at approx. 8pm after a long drive. The receptionist was pleasant. As I walk in the room did not have time to inspect because my daughter came to see me, after she left, I tried to call the reception desk and the phone was destroyed and inoperable, I was tired as I drove over 16 hours, Was woke up by people talking on the side of the building and hallway. There were no soap to take a bath, the sink faucet was loose, dirty shower. Room was dirty and smelly... I tried to make coffee and the coffee maker leak all hot water from the bottom. Refrigerator did not cool at all... I vacated Nov. 18 at 9am... After check out, my service dog was jumped by another guess dog that got loose from his room...

This was a really bad experience, I has stayed on Ramada's around the USA and in Qatar, but this was not a Ramada, this was Motel Ramada ... If I wanted to stay in a Motel, I would has look for one, never expected this from a Ramada by Windham...Sad

--Original Message--
From: donotreply@wyndham.com
Date: 08/17/2021 08:32 AM
To: internet.customerservice@wyndham.com
Subject: RA RESERVATIONS

Topic : General contact message
Brand ID : RA
First Name : Scott
Last Name : Schneider
Address 1 : 24 delee ave
Address 2 :
City : albany
State / Province : NY
Zip/Postal Code :
Country : US
Contact Phone : [protected]
Email Address : [protected]@gmail.com
Date of Stay : 8/15/2021
Hotel Name : ramada by wyndham
Hotel Location or Address : 41 lakefront drive, Geneva N.Y.
Your Feedback : I am writing today to express my displeasure with your facility and to see if you will do the correct thing and refund my money.
Let me start by saying the two people at the front desk were more than helpful and obviously over worked. I can not give you all the details that I have because you are limiting me in this forum. I would like an email to send my full experience to you. I will await your response.

Files this with the Hotel on 8/17/21 and have had no response other than the garbage robo response that it will be looked at and I will hear something in 7-10 days. I have not heard a word and Now I am angry that you dont have the respect to even respond. Terrible service.

My husband and I stayed at the Kelowna, BC. Ramada Inn for two nights (17th, 18th) of September. We were not greeting well, in fact the young man at the desk hardly looked us in the eyes but more engrossed with his phone.

We were told nothing more than if we needed something dial zero, and so off we went and checked into room #302. Our room was stale, but we pressed on. The carpets were dirty, it was not dusted and all the clocks had to be reset by us.
That evening we turned down the bed to find hair; obviously not ours, on the pillows. I called and informed the person at the desk, but no one came to change the pillows. We slept without them for the night..

We were out of our room early, as my husband and I were attending a golf tournament. Upon returning later that evening we found our room had not been touched. After clearly stating and expecting it to be cleaned and fresh linen to be replaced. Once again we were let down by the Ramada Inn staff and slept rather uncomfortably.

The next day upon checking out of the hotel we informed a different young man what we had been dealing with, without looking up from the desk his only words were "I'm sorry to hear about that" "our policy during covid is we do not supply that service" and "you were told upon checking in" We were not told any such things, still not looking at us we were shocked by the none interested tone in his voice as we were told to have a nice day.
Which sounded more like (get lost and stop bothering me.) We left very unhappy and felt we should not be spending full price for no services, Covid or not we all should be getting what we pay for, no excuses. What a disgrace how far standards have fallen. Not to mention simple polite manners and customer service.

On Saturday, 28th August my family and I stayed at Ramada Park Hall Hotel for 2 nights in room 110. We checked in at approximately 10.30pm after a family pre wedding party. I mentioned to the receptionist at the time the valve on the bathroom thermostatic mixer was stuck in the bathroom filler position and the chrome top cover missing. (see attached photos). After a long day you can imagine neither of us had a chance of having a shower other than a bath.

On the first night we requested a staff member on duty to see to this problem and we were told it will be rectified the next day. We were not given the option to be moved to another room.

The following day Sunday, 29th August we left the hotel to our function at 8.30am and on the way out again I made the receptionist aware of this problem and we were assured it will be rectified on the day. We returned at approximately 7.00pm looking forward to a warm shower after a hot and eventful day, to our disappointment nothing was done about it. Now reporting this for the 3rd time I was again told "we will send someone to have a look at it again within 30mins" but to no avail. I then personally went back to reception and this time I was told there was no maintenance staff available until the next day (Monday, 30th August) the day we were checking out.

I asked to speak to management and no one was available until the next morning. On the morning of Monday, 30th August I requested to speak to the duty manager, Tom who took notes about this issue. He promised to get back to me on the same day after carrying out his own investigations. I received a call from Tom and was informed by him that his findings were satisfactory and there was nothing else he could do for us and the amount of £169 we paid for 2 nights was satisfactory without breakfast.

The above response received by Tom is not acceptable on my part and therefore would like to take this matter further, hence the reason am filing a complaint to Expedia to look into this matter. I would appreciate if you could provide us with a reasonable compensation for not making our stay comfortable and worthwhile. This caused us great disappointment as we booked this in advance after reading good reviews about the hotel, but this hasn't been the case for me and my family.

I believe under the Consumer Rights Act 2015:
Of satisfactory quality - The goods must not be broken or faulty. The legislation explains that they must meet the standard that a reasonable person would consider satisfactory.

As described- The goods must match the seller's description and what is being advertised.

As such, I am legally entitled to receive compensation from you and look forward from hearing from you soon.

My name is Chris Da Silva. I stayed at the Ramada by Wyndham Niagara Falls Near the Falls at 5706 Ferry St. Niagara Falls ON. L2G 1S7 Canada, from Friday July 30, 2021 to Sunday August 1, 2021 in room 728 in Tower B. When I checked in they explained to me that their credit system was not working so I would have to pay for my room using my debit card and would be charged a $209.01 deposit fee. I paid the fee and upon checking out I was assured that my deposit would be returned into my account in a few business days. I waited a week before calling back to which I was told that due to the civic holiday on the 2nd, the deposit might take a few more days. I called back almost a week later to which someone explained that due to a computer error, my deposit never got sent out to me and that they would send it out soon. I called back on the 10th and they said that they would need to manually send it out to my Visa account which they had on file thanks to my Expedia account from which I booked my stay. It has been another week and I was told again to give it a few days. They sent me a screen shot of their banking screen for my account and explained that they have released the funds and it is now just a matter of time. I believe that there has been some mix up with their system and this money will never arrive into my account. I can be reached at [protected] or by email at [protected]@bell.net I appreciate your time in looking into this matter, but I am becoming quite impatient with the hotel in question.

i stayed at your spokane valley motel.. it was filthy carpets are black and appeared to never be cleaned in room and lobby.. it was also as a a pool and spa neither was available. front desk told me been broke for over a year. totally disappointed and think at least 1 of my nights should be credited back to me. if i was told up front that i would not have the pool and stuff when it was 108 degrees i would have went somewhere else there are three of your properties close toi this location thomas gapp

Hello
I checked into the Abbotsford Ramada July 28 with my 2 children and was checked out within a couple hours. The room was absolutely awful. Stains literally everywhere. Both beds, the chair, the floor. The worst part was the smell. With a window open, nothing changed. Then I turned on the fan on the furnace/ac unit and it blew out even more of the nasty smell. The smell was cat pee and smoke. Heavy heavy cat pee. Disgusting. My oldest (11) said she would rather sleep in our car then this room. Plus I also had my 16 month old. I asked for another room, there was nothing apparently. At the beginning of our check in, I ran into issues with my card as I never used the pin before so by the like 4th try, she started to seem irritated. I went to go get cash but came back as I figured out the problem. Interactions after that were less then good customer service. When I went in about the room before leaving, she showed no care on the issue. Just stood there, which left me feeling more irate and I got very upset.
It is absolutely appalling that this is the type of room rented out to anyone.

I will never stay here again. I would like to get my money back. I even took out my own garbage when we left.

Very dirty Stains on carpet. Furniture old and chipped Hotel needs to be condemned

July 24th to 25th. 5820 Franklin St. Michigan City, IN 46260 USA - Full refund of money - $ 275.51
The hotel looked like a hurricane hit it - smelled like mold and musk - the area around the swimming pool was hotter then the outside - the floor tiles where broken and missing (tripping hazard) - carpet stained, torn and worn out badly - Exterior doors would not close correctly - the whirlpool jets were not working -and a child defecated in the pool ( could NOT see through the water) - staff didn't care just like parents - shopping at the top of stairs 2nd floor full of dirty sheets, the entire time I was there - the room was to be pool side 1st floor not was 2nd floor - 1st floor had not been cleared ( 6pm when I checked in) housekeeping was to busy shopping in the conference center - women's expo thing (all Day). Pool hours 4pm to 10pm - so no swimming from 8am to 4pm even if you stay multiple days. All excise equipment was either closed off or piled on top of other stuff. My room was for 4 people - got only 1 set of towels - asked front desk for more - looked clean - however had stains - 1 was grape jelly. Door to the room was scrapped up - window was streaked. Dresser drawer missing handles - electric cords dangling by power-strip And as for the Staff - no uniforms - no nametags - and clothes they were wearing were dirty. Just the tip of the Iceberg.

Me and my spouse are staying at Ramada - Varanasi. On arrival, after filling all forms we were asked by Help desk staff - Mr Mishra to produce marriage certificate copy as our surnames were not same. He insisted that this was in accordance to the hotel policy and kept HARASSING us by making us wait, not give room keys till we insisted on speaking to manager. In fact on clearing with the manager we were forced to show the certificate. This is not just case of small mentality, being judgemental as we are a young couple but also sexist expecting same surname, casteist as we are not of same religion. Moreover, on realising that we were married, there was no aplologies or regret or even an attempt to make gestures to making our stay better.
Highly disappointing as it really pulls down the name of Ramada

I am staying at the Ramada in quesnel for over a month and was informed I do not get services daily such as towels, coffee, condiments, clean sheets or washed blankets, toilet paper etc. There has been no complimentary breakfast at all since I've been here and the pool that was advertised and hot tub has been entirely out of service as well. I am wondering what the standard is? Should there not be services included? As an over a month paying customer why would I not be entitled to the same as a person staying overnight? There was no mention of compensation for the complimentary breakfast at all as well as the tv in my room hasn't worked since I got here. I have a room here until aug 7th and don't like to cause trouble or want to be hated for writing this complaint but this does not seem right.