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Ramada
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226 complaints
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A
7:47 am
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Ramada - Resort

I checked in on the 8/5/22 at 01:00 with a party consisting of 6. x4 adults and x2 children (ages of 1 & 3). Upon check in there was a a group that entered after us and continued to have a huge argument amongst themselves and others. I informed the reception staff that I felt uncomfortable and more importantly unsafe for the safety of my children and...

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A
8:12 pm
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Ramada - Room conditions namely room 210 at the Ramada Inn Wyndham fairgrounds in Exposition Center, Louisville, KY

2912 Crittenden Dr Louisville, KY 40209 United States When we reserve this room we tried to reserve it for three nights it only allowed us to reserve it for two nights when I checked in I told her I wanted it for three nights apparently she only charged me for two nights and then called Saturday morning when I was at a basketball tournament at the expo...

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S
3:35 pm

Ramada - Misinformed

We were told when we booked the towers that we would be able to park our camper near the towers where we could see it. On Saturday, March 12 when we arrived, we were told to park it across spots along the fence. Now today we find a note from security TAPED to the side of our camper telling us we must move it to the FRAME? When we inquired at the front desk, we would told we had to move it clear to the back of the parking lot behind the motel part of this establishment. There is no manager on duty to speak with and were told they are only here from 9 am to 5 pm. We will be in the park at that time where we have reservations.

Also there has been the same construction truck parked 3 spots in front of camper for three days. Today it moved one spot closer. Are we purposely being blocked from getting to our camper? Couldn't move it even if all the previous had not been told to us.

We still have two more park days reserved and are booked until Thursday. Is there a problem with us staying exactly where we are at?

Update Tuesday: I could not sleep all night worrying about this situation last night. Stopped at front desk before heading out to magic kingdom. They said manager would be here 1:00 pm - 9:00. Could not enjoy park worrying about moving the camper so we returned around 2:30 pm so less cars in parking lot to move camper. Again tape was used to place another note on our camper. It has left a residue. Asphalt truck is now only one spot away and no way for us to back in under camper. Guard said no way to contact owner of truck. Not sure where worker will return. Is this not a guest? Why is the truck there and why does it keep being moved closer? Now we have to sit here in our room, wasting our vacation, while we wait to see if truck owner returns. Then we have to move the camper to an area that we may possibly get blocked in again.

We had many chooses in Wyndham hotels to stay at but after my husband spoke to someone on the phone and they assured us of a safe place to park that could be seen from our room, we chose the Ramada. This is turning into a not so nice birthday celebration.

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T
12:31 am

Ramada - Ramada by Wyndham in Henderson KY

First of all there is 3 rooms with sewage drawing out of the toliet. The one and only housekeeper there was very polite. I was in 164 and my toliet was dealing out of the base of it as well 2 other rooms. The maintance guy was just looking at and the housekeeping kept apologizing about it and contacting her Manager I over heard her say Jason is in the bar area. I don't understand why because the bar area and kitchen is shut down. I overheard her say I go and ask him. So she got off her phone from the manger and out the door and it was flooding from all 3 rooms no one was even trying to help. I'm glade I was leaving that day. The house keeper over to clean another room fire me. My job was done I was leaving anyways. That girl deserve to be the manger she the only one seem like she know what she was doing and cares about the customers.

Desired outcome: The place be shut down. It is not good for anyone. The doors don't lock to the entrance of if most doors. The maintance guy is never around but all kinds of mold and musky smell.

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J
11:12 am
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Ramada - Please refund two nights, and I would appreciate a response asap.

To begin, walking up to the front desk was dark and eerie. The lady at the front desk was nice. We had to pay another $100 deposit even though room was paid in full prior to arriving. We were given room 236 and when we walked in, the bathroom faucet was not secure and would spin in 360 degrees. The shower was VERY DARK and the faucet for the shower wa...

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G
8:29 pm

Ramada - room leaks and no compensation made

My husband and 2 young daughters stayed at the Ramada Inn in Angola, IN Dec 26 to Dec 28. The pool had salt water which hurt the yes of my girls, the side door 3 did not have a lock on it and anyone could have come in at any time and not seen. We reserved a suite with a king bed and couch, coffee table and the other room had 2 double beds. We had 3 leaks above the bed of one of my daughters. I tried to call the desk and our room phone did not work so my husband went down to the desk at 11:30 pm and they moved to the handicap suite which did not have a table or couch and no counter space in the bathroom. The manager was nice but no other compensation was given. The whole building looked old and none of the doors to the stairs latched. We paid over $300 for 2 nights and we felt we should have received a refund for one night for the trouble it caused. We did not get settled and to sleep till almost 1 am by the time we moved all our stuff down a floor without an elevator. We would appreciate a refund for one night, not a free night because we will not be traveling again for a long time.
Gloria Hamilton

Desired outcome: I would like a refund for at least one night

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R
8:31 am

Ramada - Laundry

I had stayed at Ramada Neemrana from 13 Dec to 16 Dec 21 in Room No 405.
I had given a pastel green shirt for washing on 14 Dec 21.
However on receipt it appeared to be greyish black.

On enquiry, it was told that the shirt was washed with jeans and it had got discoloured. They did attempt to get it back into same colour however the same had failed and the shirt cannot be worn anymore.

Cmde Rajneesh Sharma

Desired outcome: It is recommended that the matter be investigated and issue be dealt with the services dept. Status of action taken be intimated.

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K
12:53 pm
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Ramada - Refund

11-13-2021-asked desk person for room on main level with parking in front of room-on looking at room, it was in inner hall, went back to cancel, was told manager had to handle. We stayed some place else. I have left 5-6 messages to no avail. Manager never at site and has not called-very poor service. At this point I just plan to make noise until handled. I...

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S
1:05 pm
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Ramada - horrible accommodations

Arrived Nov. 18 at approx. 8pm after a long drive. The receptionist was pleasant. As I walk in the room did not have time to inspect because my daughter came to see me, after she left, I tried to call the reception desk and the phone was destroyed and inoperable, I was tired as I drove over 16 hours, Was woke up by people talking on the side of the building and hallway. There were no soap to take a bath, the sink faucet was loose, dirty shower. Room was dirty and smelly... I tried to make coffee and the coffee maker leak all hot water from the bottom. Refrigerator did not cool at all... I vacated Nov. 18 at 9am... After check out, my service dog was jumped by another guess dog that got loose from his room...

This was a really bad experience, I has stayed on Ramada's around the USA and in Qatar, but this was not a Ramada, this was Motel Ramada ... If I wanted to stay in a Motel, I would has look for one, never expected this from a Ramada by Windham...Sad

Desired outcome: Refund

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8:20 am
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Ramada - Hotel in Geneva Ny

--Original Message-- From: [email protected] Date: 08/17/2021 08:32 AM To: [email protected] Subject: RA RESERVATIONS Topic : General contact message Brand ID : RA First Name : Scott Last Name : Schneider Address 1 : 24 delee ave Address 2 : City : albany State / Province : NY Zip/Postal Code : Country : US Contact Phone ...

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B
12:59 pm
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Ramada - To whom this may concern..

My husband and I stayed at the Kelowna, BC. Ramada Inn for two nights (17th, 18th) of September. We were not greeting well, in fact the young man at the desk hardly looked us in the eyes but more engrossed with his phone. We were told nothing more than if we needed something dial zero, and so off we went and checked into room #302. Our room was stale, but...

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S
11:46 am
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Ramada - Hotel room

On Saturday, 28th August my family and I stayed at Ramada Park Hall Hotel for 2 nights in room 110. We checked in at approximately 10.30pm after a family pre wedding party. I mentioned to the receptionist at the time the valve on the bathroom thermostatic mixer was stuck in the bathroom filler position and the chrome top cover missing. (see attached...

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L
10:54 am
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Ramada - Owner- regarding a refund / Room conditions

I booked a stay at the Ramada in Hendersonville NC. I prepaid through expedia and upon check out I was Charged for the two nights I had already paid for. I spoke with two different individuals that confirmed I should not have been charged by the hotel since I pre-paid through expedia. No manager on site just an owner that the employees have to wait and hear...

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J
12:08 am
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Ramada - My wedding weekend stay

Dear Ramada Cooperate Office, I am not sending this email to cooperate because I originally sent this email to The Ramada of Vineland and received not a word back and I am very upset about my stay/wedding day. Here is why. I want to start out by saying thank you for trying to accommodate our wedding on Aug 14, 2021. Though I do have some concerns I want...

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C
6:11 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ramada - Deposit not returned

My name is Chris Da Silva. I stayed at the Ramada by Wyndham Niagara Falls Near the Falls at 5706 Ferry St. Niagara Falls ON. L2G 1S7 Canada, from Friday July 30, 2021 to Sunday August 1, 2021 in room 728 in Tower B. When I checked in they explained to me that their credit system was not working so I would have to pay for my room using my debit card and would be charged a $209.01 deposit fee. I paid the fee and upon checking out I was assured that my deposit would be returned into my account in a few business days. I waited a week before calling back to which I was told that due to the civic holiday on the 2nd, the deposit might take a few more days. I called back almost a week later to which someone explained that due to a computer error, my deposit never got sent out to me and that they would send it out soon. I called back on the 10th and they said that they would need to manually send it out to my Visa account which they had on file thanks to my Expedia account from which I booked my stay. It has been another week and I was told again to give it a few days. They sent me a screen shot of their banking screen for my account and explained that they have released the funds and it is now just a matter of time. I believe that there has been some mix up with their system and this money will never arrive into my account. I can be reached at (416) 951-1799 or by email at [email protected] I appreciate your time in looking into this matter, but I am becoming quite impatient with the hotel in question.

Desired outcome: To be paid my $209.01 deposit fee immediately

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T
2:53 pm

Ramada - terrible stay

i stayed at your spokane valley motel.. it was filthy carpets are black and appeared to never be cleaned in room and lobby.. it was also as a a pool and spa neither was available. front desk told me been broke for over a year. totally disappointed and think at least 1 of my nights should be credited back to me. if i was told up front that i would not have the pool and stuff when it was 108 degrees i would have went somewhere else there are three of your properties close toi this location thomas gapp

Desired outcome: 1 night refunded

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U
3:35 pm
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Ramada - Awful room

Hello I checked into the Abbotsford Ramada July 28 with my 2 children and was checked out within a couple hours. The room was absolutely awful. Stains literally everywhere. Both beds, the chair, the floor. The worst part was the smell. With a window open, nothing changed. Then I turned on the fan on the furnace/ac unit and it blew out even more of the nasty...

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Ramada - Hotel cleanliness

The hall was dirty and the carpet was ragged. The room had paint coming off the walls. There were gnats in our sink and someone came up after an hour and gave us a can of bug spray. The curtains looked like they were going to fall off the windows. It was horrible. Should not be a Ramada... We tried to book another hotel and none available. Dirty carpet in...

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R
12:40 pm
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Ramada - Conditional of ramada by wyndham

July 24th to 25th. 5820 Franklin St. Michigan City, IN 46260 USA - Full refund of money - $ 275.51 The hotel looked like a hurricane hit it - smelled like mold and musk - the area around the swimming pool was hotter then the outside - the floor tiles where broken and missing (tripping hazard) - carpet stained, torn and worn out badly - Exterior doors would...

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K
5:41 am
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Ramada - My entire stay

We not only paid $230 for a room when it said $86 but our room was absolutely disgusting. There were no trash bags the inside of the trash cans were so dirty that it caused a room full of flies. Our tv didn't work at all.. we had no WiFi. It was an absolute disaster. We paid a lot to be in a room. I feel like I should honestly get a refund. I can attach...

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