Menu
CB Medical Services and Facilities Quest Diagnostics 1201 E Ridge Rd Ste A, McAllen, TX, 78503, US
Quest Diagnostics company logo
Quest Diagnostics
reviews & complaints
Quest Diagnostics company logo

Quest Diagnostics

1201 E Ridge Rd Ste A, McAllen, TX, 78503, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
ComplaintsBoard
M
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics - Magnesium serum levels

On 5-5-20 a Quest Diag Technician performed venipuncture and obtained sample for evaluation of my Magnesuim serum values as prescribed by my PCP. Same Technician informed me "the results will be available in a few days in the Results section of your Patient Account in the Quest Diagnostic Portal website ".
I am familiar and used my "patient portal" for the past several years to verify my results but even today, 5-18-20, the Magnesium results are still not listed; other results are listed but not the Magnesium...
Since 5-8-20 I have already submitted 4 emails to Quest Diagnostic and made 4 phone calls to the Patient Advocacy Department [protected] but I received no assistance.

Read full review of Quest Diagnostics
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.