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CB Parcel Delivery Services Purolator Complaints #2-21
Purolator

Purolator review: Lack of support for missing shipment

D
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8:38 pm UTC
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Ordered 2 items online at Rona in St Albert Sept 3, 2026. with an employee at the store. Received documentation promising delivery by Sept 8. Received 1 item on Sept 8. Tried to locate 2nd delivery, called Rona, they advised to call Purolator. The person who answered the phone knew nothing and was no help at all. I called twice more requesting a supervisor and was hung up on twice with no contact with a supervisor,
Extremely poor service, and zero resolution,

Claimed loss: The missing item is worth $649.00 Emotional stress considerably more.

Desired outcome: A response on when/if my item will be delivered. a more helpful person to track missing items

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  1. Purolator Contacts

  2. Purolator phone numbers
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  3. Purolator emails
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    5995 Avebury Road, Suite 100, Mississauga, Ontario, L5R3T8, Canada
  5. Purolator social media
  6. Laura
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    Sep 17, 2026
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Purolator Category
Purolator is ranked 10 among 90 companies in the Parcel Delivery Services category
#08 DPD DPD #09 DPD UK DPD UK #10 Purolator Purolator #11 ParcelForce ParcelForce #12 Hermes Germany Hermes Germany

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