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Purolator
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3.8 7 Reviews 519 Complaints
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Purolator Complaints 519

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4:48 pm EDT
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Purolator lazy drivers - no service - lost/broken packages

This is the second time this month that the Purolator Driver hasn't bothered to buzz my condo when delivering a package. My name and buzz number are on a list - and in one case was RIGHT ON THE PACKAGE! I assume he didn't even get out of the truck. I have seen this complaint about Purolator many times both on sites like this one and Twitter. The first time I was called to reschedule delivery the person I spoke with even said "must be a lazy driver". This time I was so angry that I'd have to wait 4 days for re-delivery (long weekend) that I have to go pick it up across town as soon as I get some magic call that says I can (it's been about 7 hours so far).
Last year my company used Purolator to ship a large museum exhibit across the country. Would you believe that they lost a 90lb. crate, never to be seen again? Plus a computer monitor was delivered in pieces with a note that said it was improperly packaged. You should have seen the box! It was brand new when it left our office and looked like it had been thrown off a truck and dragged a mile when it arrived. It had black gashes and dented corners and glass was falling out of the corners - yet at no time was it labelled as damaged until the driver tried to get a signature for it.
I certainly would never choose this company. I would advise anyone I worked for not to use them, I will specially request on-line companies that use them to please use ANY other company and I intend to keep saying it to anyone else who will listen.

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Curtz
Hamilton, CA
Aug 09, 2011 6:51 pm EDT

I agree. I live in a highrise building and twice this week the same Purolator driver always buzzes me to demand I go downstaiirs to the lobby to get my package. So what I do is I demand each time he comes up to my apartment. The sescond time this happened that same Purolator man got very angry with me at my apartment door. I expect crappy service from Canada Post but when I pay for courier service I expect service to my door, period. I am sick and tired of paying for poor service from lazy and rude workers.

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11:15 am EDT
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2010/09/14 07:58 on vehicle for delivery via port kells depot 2010/09/14 02:02 shipment in transit via port kells depot 2010/09/14 01:56 awaiting connection via port kells depot 2010/09/08 01:29 left via toronto sort ctr/ctr trie, on depot 2010/09/08 01:20 shipment in transit via toronto sort ctr/ctr trie, on depot 2010/09/07 19:07 left via toronto...

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12:01 pm EDT
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Purolator no customer service, no delivery attempt

so I paid for my diploma to be delivered when it was ready to avoid the hassle of going to pick it up halfway around the city. the result - I had to go pick it up myself. want to hear why?

my college took the money $15 for courier service. the courier (purolator) apparently on their tracking system showed "address correction needed" even though the address is correct. purolator made no attempt to deliver it - there was no sign or notice left either of a delivery attempt made - because none was made as I work from home so I'm always here. in case I don't know - a notice card would have been proof they did actually come by - but this was not present.

when I was about to call them to give them a peace of my frustration - I dont care if its their employee or the executive - I know me going nuts on them wont do anything - but at the end of the day I know I paid them $15 plus lost an extra $10 + 4hrs of my time to pick it up myself because they didn't do their job for the money they took. so I planned on going nuts on whomever has a badge of purolator on them - so if its an employee or an executive somewhere someone will feel my frustration and maybe somewhere the employee can go tell his boss of the complaint.

oh, but you can't do that. they know they don't function professionally - the phone number has no option to talk to a representative. its all automated.

essentially I lost the $15 for the courier fee of delivering my diploma, then because they didn't deliver it - I lost 4hrs of my time to have to go pick it up plus gas plus parking fees.

first use, never again. waste of time and money with these guys.

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10:49 am EST
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Purolator shipping service

Parcel/package delivered to Calgary from Toronto. Out for delivery today on a truck. I'm at work today, so I can't be home to receive the package.

I have given my condo manager authorization to accept the package on my behalf, but Purolator doesn't care. The package can only be received by me. No ifs, ands, or buts.

I'm at work, I can't be there to receive the package. Purolator doesn't care.

I can be home after 5 pm, like every regular Joe that works a 9-5 job. Purolator doesn't care, their drivers don't deliver past 5 pm.

I can pick the package up from the Purolator shipping centre tonight, if the driver leaves the package with them. Purolator doesn't care. Their rules are to send it back to the airport warehouse, and THEN send it out to the shipping centre the following day for pickup.

You don't like it? Too bad.

I will never do business with Purolator if I can help it at all.

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cinda33
Calgary, CA
Jul 26, 2011 10:49 am EDT

Maybe you should get it sent to your work then, if you care about your package that much and aren't home during the day who cares about your condo manager, I live in a condo and don't worry about such a thing. Most people don't work 9-5 like a JOE so if you do, then SEND IT TO WHERE YOU ARE 9-5 OMG it's really not that hard. Purolator does care...which is why one driver brings ALL the packages on ONE truck at once instead of ALL the trucks wasting gas. Thanks

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12:56 pm EST
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Purolator cannot speak to representative

There is no way to reschedule delivery of a parcel. I tried phoning and listened to recorded choices none of which fit my situation. They choose the questions they want to answer and leave the customer out of the loop. You can't even leave a message. I do not own a car. They insist I pick up the parcel. For me to travel to another city in order to claim my parcel requires me to to travel by bus and/or train. I've been to their website. It's every bit as useless unless you want to open a business account with them. Even then you cannot at any time speak directly to a live person. You do have the dubious pleasure of listening to their prerecorded biased information.

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Lee
,
Sep 04, 2008 6:36 am EDT

"If its just got to get there" don't trust Purolator! I paid a premium for guaranteed next day, Saturday delivery for time sensitive documents... my package arrived 3 days late! My business goes to Fedex!

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mjemirzian
fgdfg, CA
Jan 15, 2010 1:56 pm EST

I was home all day for this package. The driver either skipped my delivery, or went to the wrong apartment because a delivery attempt was never made. I did not see a Purolator truck drive up to my apartment, and I went down to the lobby to double check and confirm that my door code was working, which it is.

Then the Purolator supervisor I talked to refused to deliver it the same day and told me I would have to wait until monday, which is completely unacceptable. The supervisor also confirmed that all of my information they had was correct, so it was not an issue of them having the wrong info on my apartment or door code. The supervisor basically covered for his driver and refused to admit that the driver was delinquent or incompetent.

2017/01/15 12:36 Scheduled Delivery Appointment Required
2017/01/15 09:28 On vehicle for delivery
2017/01/15 06:07 Shipment In Transit
2017/01/15 04:20 Shipment In Transit
2017/01/14 18:58 Shipment In Transit
2017/01/14 18:54 Shipment In Transit
2017/01/14 18:53 Picked up by Purolator

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Scott Lindsey
, CA
Jul 19, 2010 3:05 pm EDT

Called tracking assistant for two times and followed their instructions to stay home for delivery for two days but never seen any purolator trucks and no contact call came in. They claimed that they could not find my address (an independent new house). What a joke! I live in London Ontario not in London England. Obviously some new built house might not be found on map but I am pretty sure those guys do not even make any attempts. It a nightmare for doing business with Purolator Canada. Keep away from them!

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JOHN ZH
North York (Toronto), CA
Jun 15, 2011 6:47 pm EDT
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very bad

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DVTX3
, CA
Jan 18, 2009 5:28 am EST

Oh yeah I forgot to mention, Purolator is the shipper for UPS and Fed Ex in this area so I am F****d no matter what!

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DVTX3
, CA
Jan 18, 2009 5:26 am EST

The driver in this small town decided that mine was a UPS order from the US and didn't want to deliver it and denied my son the only thing he wanted for Christmas. The drivers are not professional and believe that they can do what they want. The next week the driver was upset about my being angry and that I had submitted a complaint that he left $1000 worth of inventory at the end of my driveway out in the open on a busy city street. STAY FAR AWAY, USE ANOTHER CARRIER. They are a big company and believe that they have ultimate authority! There will be nothing done and in the end my small company will be the one made to suffer!

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jmadukayil
Mississauga, CA
Sep 11, 2008 10:35 am EDT

It is a crappy mail service.
They lost my daughter's birth certificate and not even an apology, let alone inform me on time about the loss or the closing of the investigation.
People should avoid Purloator as far as possible

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5:33 pm EST
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Purolator no "attempted" delivery and no notice of "attempted" delivery

Purolator Representative never attempted to drop off the package

My package was shipped out on January 14th from University of Windsor to my address in Toronto. I was told that I will receive the package in maximun 3 days. As that did not happen, and due to importance of the package, on January 20, I have contacted Purolator - they had no information about the package. My husband than called today JAn. 23/2010) and was told that the package was sent back to Windsor last night.

My husband works from home and the Purolator representative has never attempted to drop off my package to the indicated address. In addtion, no sticker was ever left for us to come and pick up the package.

This is not the first time that we have experienced unsatisfactory customer services from that company.

This is not the first time that we are experiencing unsatisfactory customer services from your company.

Thank you

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6:39 pm EST
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Purolator angry delivery driver

We had a regular daily Purolator pick up at the office that i work at, and a regular driver. Well one day we had more than the average amount of boxes to be picked up. and as i was on the phone with a client, the driver persisted to try interupt me and ask for help with walking the packages out to the Purolator truck. When i told her that the people here were to busy to help she got mad and accidently dropped two of the boxes at the top of the satirs and instead of just picking them back up she kicked them down two flights of stairs right in front of my eyes after i asked her to please stop kicking them down the stairs, she continued to throw several more of the boxes down the stairs. well if something isnt done about this female driver than i will persistanly call until something is done, like she be fired ... UNACCEPTABLE for a business to hire people like that perticular driver.

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jakejj995
Raleigh, US
Nov 03, 2009 7:22 pm EST

why not stop using that company.. when someone call to find out why you are not shipping with them any longer tell the story you told here..

or you can go online and send a letter the president of the company.. that might get a response to your complaint..

you are wasting you time telling "us" about it.. tell the company president..

good luck

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2:21 pm EDT
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Purolator non-existant service

This company is absolutely useless. I received a phone call today about a package only being held until Oct 28, 2009 (yes, yesterday's date!). This was the first I'd heard that they had a package for me. They left no "We missed you" paper, and didn't attempt to deliver the package to my door - I know this because I've been home for the last 2 weeks since delivering my newborn son. The message I received only provided the date they're holding my package til, the company, and the reference number.. No # to contact them at, and no info as to WHERE I could pick up my package. Looking at the tracking info, I can tell that they've been sitting on my son's birth certificate. Nice of them to not call until AFTER the date they're supposedly sending the item back. Useless.

2009/10/29 07:38 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/28 07:33 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/27 07:42 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/26 07:15 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/23 07:57 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/22 17:28 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/22 11:18 Scheduled Delivery Appointment Required via TORONTO (NORTH/NORD), ON depot
2009/10/22 07:45 On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2009/10/21 15:41 Picked up by Purolator at Receiving from FRONT DESK of ONTARIO REGISTRAR GENERAL at 189 RED RIVER RD, app. 2NDFL, THUNDER BAY, ON P7B5E7 via THUNDER BAY, ON depot

But this isn't surprising. I've had 2 other packages come through them, and neither had been delivered. The first they didn't even attempt to deliver, the second I changed the delivery address BEFORE it even hit the city (I'd moved during the 2 months between the order date, and when it was shipped), and despite the company I ordered from changing the address, and ME calling them every day for 2 weeks, Purolator still attempted to deliver it every day to my old address. I was then promised that it'd be delivered that day because they had kept screwing up the delivery.. Called back at the end of the day wondering where my package was, only to find out it hadn't gone out, and that I'd get it 3 days later and that I couldn't pick it up because they'd lost it in one of the trucks. Suffice to say, the only reason the item in the package wasn't broken, was because of the packing foam that the original company packed it in - the box was ripped up and dented all to hell.

Worst service ever. Avoid this company like the plague.

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applesfordummies&artards
Vancouver, CN
Jan 10, 2014 6:54 pm EST
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i agree ther are pretty bad in canada i purposely ordered some products 1 from leads england and other from u.s florida

the leads went to london then ohio in us to new york back to ohio and then to me in edmonton 5 days total from the minute i ordwer at christmas time i was blown away by service of dhl incredible 2 weeks later my shipment purolator ...

thet are fking useless lol

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NoHappy
Toronto, CA
Nov 06, 2010 10:46 am EDT

what can I do and how can I get my $60 back? I'm not cheap but I don't wanna waste money for nothing ...

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NoHappy
Toronto, CA
Nov 06, 2010 10:40 am EDT

I lost my order, they sent to another house, my order is the birth certificate for my daughter, I argued with Canada service about that but they said they're not responsible, finally I wasted $60 for nothing, when I go online to check tracking detailsl it shows strange name of receiver, we don't that name in our family and my all of my friends, the signature is also strange !

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9:18 pm EDT
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Purolator lost package but its not their fault

purolator was suppose to deliver a hot tub pump and motor to myself. they are saying it was delivered even though my 17 yr old daughter was home all day. they said it was impossible for the driver to drop it at the wrong address and proceeded to tell me that it was the fault of the company i bought it from because they did not ask purolator for a signature. purolator also told the electric motor warehouse it was my fault because i myself didnt require a signature. so much for trusting puralator to deliver a package and admitting fault. i guess its like this anyone who would like to buy a box of nothing have purolator ship it for you, it will only cost 300 dollars.

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cinda33
Calgary, CA
Jul 26, 2011 10:54 am EDT

well it is the choice of your shipper to ask for a signature

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5:35 pm EDT
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Purolator terrible customer service!

The first time my package was delivered was unscheduled and a week day so of course, I was working. I live alone and so those wide hours in which they expect you to be home (8:30 - 5) are really inconvenient. I called to try to reschedule and the lady on the phone told me I could leave a note to the driver telling him to leave the package inside the door. I left a note, bilingual, with my name and phone number saying exactly that.
That evening I got home and found a delivery slip taped right next to the note, and no package left. Really irked, I called Purolator again, and apparently the first agent had neglected to tell me i had to include 5 extra pieces of info on the note or he wouldn't leave it. Thanks alot. This next agent was really apathetic. She couldn't promise that it would be delivered a third time and told me to call back in the morning. "That's it?" I said. "Yep." She said. Dead silence. "No, 'sorry for the inconvenience, thanks for using Purolator...nothing like that?" I said, honestly a bit put off. "Thanks for using Purolator." She said in a really ingenuine tone.
The next day, today, I waited all day long on my only day off for this package to finally get here. It was a beautiful day outside. I called twice asking why it was taking so long and noone could give me any sort of status update or approximate time or anything (and still no 'sorry for the inconvenience' 's either!). 5:00 rolled around and still no one came. 5:10 and they finally arrived. No apology for the wait, no care whatsoever when I explained I'd waited all day and the very least they could do was show up within the time frame they had given. "I had things to do", the driver said. Ridiculous, I say. I'll never EVER use Purolator again. No wonder my friends in the states have never heard of them. What a crappy company.

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cinda33
Calgary, CA
Jul 26, 2011 10:36 am EDT

I had things to do? Hahahaha oh wow, what horrible customer service, I've had worse to say to the cashier at Safeway and she's standing right in front of me, give me a break. Of course the delivery attempt is unscheduled, so is UPS and FedEx, etc, until the second attempt or holy you go pick up like 75% of people! I work for one of these couriers and would never sit at home for any of them because I know what happens hhahahaa! Oh and BTW Purolator doesn't exist in the STATES which is why they wouldn't have heard of them

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3:55 pm EDT
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Purolator nondelivery

I ordered stove parts from a company that uses Purolator. I recieved notice on sunday aug 2 that my package arrived. it was a long weekend in canada so on tuesday morning august 4th i called about my package. I was toled it was at Kipling and i asked if it could be sent to Adelaide and Yonge. they said yes and gave me a new tracking number. when i went tp pick it up they told me it was never sent to adelaide and that it was shipped back on tuesday the 2nd from kipling as this was the 5th day. first of all, it was not the 5th day and secondly even if it were i shoudl have been told you better get it at Kipling or it will be shipped back today and then i would have done that. Purolator is nto taking ANY responsibilit for this error. The reference # of my call on Tuesday is 3859377. the person I spoke with to make the complaint was Melanie and she tried to be helpful. She acknowledge that it was " the fault of the depot' and that the fault of the person I talked to on Tuesday August 2nd. PUROLATOR need to get their act together!

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Purolator dude, where's my dell?

So I ordered a nice new computer off of Dell Canada for a really good price, albeit a long wait for production, understandable because it incorporated the latest highly sought after technology.

However free shipping puts me at the mercy of their own affiliations as far as shipping company goes (not that they offer any options beyond free ground shipping. However I had certainty to count on; an estimated delivery date which SHOULD HAVE been a certainty from the get go. (Infact it was only 1 day off from the first "delivery attempt" by Purolator.

I was vigilant, checking out the window every minute or two for my oh-so precious cargo. When on one check I spotted the Purolator truck down in my building's loading zone. Without hestitation like a child on Christmas Morning I ran downstairs without stopping to put shoes on or anything.

I hung my head out the door probing the truck with my eyes, the driver nowhere in site, expecting him to pop out the back of the truck at any moment, instead after about 30 seconds of waiting he appeared in the cab of his truck, started it and drove off.

Confounded I went back to my apartment and checked the door for a sticker, none(understandable, after all it is an apartment building.) There were no messages on my answering machine so I refreshed the tracking info I had on my computer screen.

The packages had all been scanned. "Scheduled Delivery Appointment Required." so I wrote down their hotline number so I could phone it the next morning after work.

When I arrived home later that night; still no telephone messages and the packages were rescanned upon arrival back at the depot with "Scheduled Delivery Appointment Required.".

The next morning I woke up bright and early and called the customer service hotline the minute it was open and quickly snuck my way through to a representative. (7:30am). I mentioned having the appointment required tracking status and asked if I could just set it up so I could go pick it up at the depot, preferably today.

So the nice lady(who sounded like she had just woken up.) worked her magic on the computer system. I was told they either already were at, or were on their way to the Winnipeg Square depot. A fairly inconvenient location to have to pick up 3 large expensive boxes from but I figured I could manage.

So I went back to my computer and reloaded the page to track my packages and low and behold at 7:40am they were scanned onto a truck for delivery!(Despite being flagged that a scheduled appointment would be neccesary.)

Just as my blood began to boil my phone rang, but I was too infuriated to answer so I just let it ring out so I could listen to the message after. It was a call from the SARGENT AVENUE depot, to let me know that they couldn't get my package off the truck on time and that it was sent out for delivery to my apartment address.(Even though it was supposed to be going to the Winnipeg Square depot, instead it was sent for another delivery attempt despite it being flagged for scheduled delivery.)

So here I am now...maybe they will actually attempt to deliver it today while I'm home or maybe they'll actually keep it in one spot so I can go pick it up tomorrow, the adventure is sure to continue.

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studmuffin589
Oakville, CA
Dec 03, 2009 11:34 am EST
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Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. They also have a tendency to bounce you around from one person to the next while you wait for a long time on the other end of the phone. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

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3:20 pm EST
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Purolator exceptionally poor customer service

I ordered a large piece of furniture and two smaller items from an online store, and took advantage of their free delivery promotion. The item left Toronto on Jan 6 and didn't arrive in Montreal until Jan 13. I was told the item would be delivered on the 14th, between 9 and 5. So I waited the entire day. NOTHING. I called and they said there was a hiccup, and the item would be delivered the next day. NOTHING. I called back, really annoyed at having wasted two entire days waiting for them to show up. I was told that the item would DEFINITELY be delivered on the 16th, the Friday.

On the Friday, I got the two smaller items, but was told that the 3rd item would be delivered on the Monday - the 19th. I called and complained that it was ridiculous that I'd have to wait at home again all day for a total of 4 wasted days.

The item was finally delivered on the Monday - ALL SMASHED - and this is hardwood, not some cheap veneer crap. So I called the store, they sent me the paperwork to have Purolator pick it up and return it. and they asked me if I wanted to replace it. and I said no, because I don't have enough time to waste waiting around for Purolator to MAYBE show up.

When Purolator came to pick up my item, after I had told the dispatcher that it was very heavy, the driver complained right away that "we're not movers"... and I pointed out that it was PUROLATOR that delivered it in the first place, and that maybe they shouldn't have the contract if they weren't happy. He sarcastically said that he didn't know why they had the contract either. Anyway. I offered to help him carry this to his truck, even though this IS HIS JOB. (btw, I'm a woman)... then he complained that the paperwork wasn't correct. I told him at this point that this was no longer my problem. He called the dispatcher to complain, and finally just left all this stuff for me to lug back into my apartment.

I just don't understand how, in this day and age, they can hire people who are so lazy and unwilling to work, when I'm sure there are some people who would LOVE such a job. I told the customer service person at the store that until they change their delivery company, I will not be buying any of their products, online or in the store.

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graciesmom20022003
Kingston, CA
May 20, 2011 2:58 pm EDT
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On April 21 2011 I srnt a puroleter to a customer.. He was going to pay for the shipping.. SO I sent it to a depot for Purolator.. at 206 Prescott St. In Kempville, Ontario K0G 1J0
.. I called the 1-888-SHIP 123 to explain what I wanted to do so they set me up told we what to put on the reciever and how to make SURE the customer was going to be paying for the product... well it si now 1 month later and I GET THE bill.. I called Purolator [protected] and was told that the and I QUOTE " the customer refussed to pay" so ..I questioned them and said if this is the case.. WHY did you give him the product? there answer cause they knew they couold bill me... the people there ARE RUDE when I asked to speak with a manger I got told there is None here. Ya right...
anyways. I called my customer and asked him why he refused to pay... he said he did not and that the people at the Kempville office told him there was no charge and he questioned them... and they said NO CHARGE.. So this morning I called again to speak with the people at Purolator again today ... I got told that I needed to put down.. HOW the customer was going to pay...Now How in the WORLD would I know HOW HE WAS PAYING and why do I care... as long as he paid... the again the lady on the phone was RUDE and said this matter could be all taken care of if I JUST PAID MY BILLLL... ya right... of course it would when i asked these ladies there names NO ONE would tell me them... nice eh? But today i got to leave a message for a manager... but ofcourse have heard nothing ...and oh ya... now Purolator is contacting my customer... telling them they want payment... sound funny to you ...someone SCREWED up and doesnt want to admit it... that they were wrong..
I will be cancelling my account and shipping with FED EX or someone else this company is a joke and I would RECONMEND that NO ONE USE THEM EVER!

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Chris2
, CA
Dec 18, 2009 10:40 pm EST

I will be honest in my opinion. Either have the item sent to your work address or go pick it up after the 1st delivery attempt. Delivering to residential addresses has and will always be a problem. Save yourself the grief.

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mytake
, CA
Oct 02, 2009 10:14 pm EDT

Some people may disagree with me but what I am about to say but it needs to be said. In the courier business 80 to 85 percent of the freight moves between companies (commercial deliveries). Residential deliveries are difficult under the best of circumstances. The commercial deliveries are the priority and the residential are 2nd. Couriers are under pressure to make deliveries as fast as possible and delivering to residential addresses involves appartment buildings, entry codes, dogs, people taking too damn long to answer the door, people not being home to receive, etc, etc. The list goes on and on. If you have noticed, the majority of complaints come from residential customers. My solution to the problem is really quite simple. Lower you expectations unless you are a business. If you have a package coming either have it sent to your business address or go and pick it up at your convenience. Really, couriers deliver between 8 am and 5 pm. Are you really willing to wait at home all day to receive a package? Yes, I work in the courier industry!

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1MadCustomer
afds, US
Jul 07, 2009 5:55 pm EDT

I Just had purolator come to my door, leave a notice and leave. No knocking, doorbell, anything like that. When I phoned not one, but 2 customer service reps, they were unbelievably rude! I'm fuming after talking to them!

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funkytown
, US
May 13, 2009 9:33 pm EDT

http://www.montrealcommunity.net/

come make your compalint here and voice it like you did here

thank you

do not forget tell your friends about us !

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Purolator purolator canada - sucks, incompetent, lazy drivers, no customer service, seniors hide

Purolator they really sucks. Their drivers are lazy. May be they are not but they are burned with lots of deliveries and pick up, so cannot keep up. (Still not my problem) purolator doesn;t want to hire more people as compared to their work committment. (Still not my problem)

Most often their deliveries are not done and various lies posted on tracking system to make fool out of you. The mistake is put on recipient.

Their regular excuses are : address correction required, customer not available, customer refused package etc. These claims are made by driver in most cases to avoid more work. This is done even before coming to customer's premises.

Just don;t trust purolator, they really suck. Don;t waste your time, money and your important business with them.
Just avoid them. . . They are crapiest company i have ever seen in this country. .

Not to talk about customer service. . . Mostly your phones will not be picked up or it will be on hold for long. Even if you manage to get them on phone, she or he will repeat same thing what is written on tracking. No help or means to solve problem will ever be suggested by them.

"i don;t know " attitude of customer service is what is making them one of the worst courier service here. .

Keep them out of business. They are absolutely jokers. Their seniors hide behind those poor customer service girls and toll free numbers. There is no way and means to even complain and some how fix the situation.

I am totally annoyed with these jokers. Wonder how they are even in business?

2009 / 02 / 09 14:47 address correction required via mississauga (West / ouest) , on depot
2009 / 02 / 09 07:04 on vehicle for delivery via mississauga (West / ouest) , on depot
2009 / 02 / 06 19:30 shipment in transit via mississauga (West / ouest) , on depot
2009 / 02 / 06 11:45 address correction required via mississauga (West / ouest) , on depot
2009 / 02 / 06 08:01 on vehicle for delivery via mississauga (West / ouest) , on depot
2009 / 02 / 05 20:11 left via toronto sort ctr / ctr trie, on depot
2009 / 02 / 05 20:04 shipment in transit via toronto sort ctr / ctr trie, on depot
2009 / 02 / 05 18:10 shipment in transit via toronto (East / est) , on depot
2009 / 02 / 05 15:33 picked up by purolator at front door

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charles fisher711
, US
May 06, 2022 12:52 pm EDT

Waiting for a package from purolator. ETA. Was may 4th, left warehouse April 28th. Here it is may 6th, tracking site now says ETA not available. Finally got through to a human at purolator, but no success. No idea where my package is, can't explain why ETA is not available. You have to realize purolator is 91% owned by our federal government since Canada post was losing market share and was completely incompetent. Now after taking over purolator they, the feds, have done the same to purolator, just another government boondoggle, totally incompetent and should be closed down. Do yourself a favour, if you purchase online, and retailer uses purolator, run away.

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Alex Povolotski
Whitby, CA
Jan 26, 2020 11:20 pm EST

Driver refuses to deliver to my address.
Vehicles not equipped with winter tires in QC == violation.
Every Amazon delivery shipped by Purolator is late.

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purolatorsuckss
, US
Mar 29, 2018 4:05 pm EDT

Driver reported my address was not correct so they didn't have to deliver it the day before the long weekend. Called in and I swear it's always the same old lady that has no clue and repeatedly asks for the tracking number and can't read the notes correctly. Tells me that she can't place it on hold for pickup even though I did in the morning already. Every time it's a hassle to get a package. Even if I wait at my home, the driver manages to stick a note on my door and leave without delivering it.

Purolator
Purolator
Mississauga, CA
Apr 02, 2018 8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, thanks for the feedback. I'm sorry you were not able to get your shipment before the long weekend. i can verify what the issue was. Please send the tracking number and your complete address to customer.care@purolator.com

Thanks,

Catherine/ Social Media Coordinator/ Customer Care Team

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Mongoid
, CA
Sep 11, 2018 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purolator is the worst. Here, if you aren't home or fail to run to the door fast enough they leave a tag on your door and leave it literally 40 miles away at a "depot" In this case at a train station in Cornwall Ontario. What is the actual point of this? I have made a specific request to all of my suppliers that they avoid Purolator at any cost.

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yuimi
, US
Jan 26, 2018 8:43 pm EST

Yes, they are really sucks if you live in an apartment, they never show up, never call you even there are a buzzer code on your address, I am an amazon prime member, I supposed to receive my package today and they did not send it to me, I am not sure why amazon still using them, every time if my package is from them, I never received it. now I just do not want to buy anything from amazon if I saw the carrier was this company, I would just call amazon and ask them to refund me the money if the carrier was this company, I'd rather go to the store or other website to buy things I need, I do not want to waste my time to go their pick up location to get the package., this company is so hateful, really disappointed.

Purolator
Purolator
Mississauga, CA
Jan 29, 2018 7:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of yuimi

Hello Yuimi,

Thank you for taking the time to provide us with your feedback. I am very sorry for the inconveniences.

Can you please email your tracking number to customer.care@purolator.com? We’ll review the details and follow up with you.

Thank you,

Mike
Social Media Coordinator /Customer CareTeam
Purolator Inc.
E-mail: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.Purolator.com

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JcTcom
, US
Jan 24, 2018 3:02 pm EST

The only reason Purolator is still in business is they are owned and subsidised by Canada Post

They seem to make up excuses on the fly that are totally untrue. Like No one home or no one answered the door when they did not even go to the door which is completely evident by the fact they did not leave a delivery notice. Now on my delivery today they decided to claim delayed due to "Bad Weather" like as if we can't check the current weather anywhere in the world. and certainly within an hours drive of my place (Langley which is where the supposed "Bad Weather" is) it is perfectly clear with no weather problems whatsoever.

I am glad that Amazon has their own delivery service and uses it more often. I is a bit harder to get detailed tracking but at least they deliver on the day they say they will 995 of the time. With Purolator it is more a 60 / 40 (60% not delivered on time) chance.

At least this time they posted the delay in the morning so I wasn't waiting around all day waiting for it. Usually they post the delay at 7pm or so after it was supposed to have been delivered.

Not sure why anyone (Especially Amazon) still continues to use them.

Carl

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uncent
, CA
Dec 08, 2016 10:34 am EST

I could walk faster from Victoria B.C to vancouver, deliver my item and then walk back way quicker then the usual I get from the four to five day return time that is always because of high volumes, missed conections, or whatever excuse I get from these guys.If I ran my business this way I would have no customers.If you have a higher volumes, higher people to get your service to work.

Purolator
Purolator
Mississauga, CA
Dec 09, 2016 8:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of uncent

Hi uncent,

Thanks for providing feedback on your experience. I’m very sorry for any inconvenience the delays may have caused.

Would it be possible to email your tracking number to customer.care@purolator.com so that we can follow up on the situation?

Thank you,

Jeremie
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

Follow us on Twitter:
http://twitter.com/purolatorhelp

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uncent
, CA
Dec 08, 2016 10:29 am EST

worst delivery service ever i could walk from victoria b.c to vancouver faster then the delay bs and missed connections that this company has.

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JHouston
, US
Nov 05, 2016 5:51 pm EDT

I had a package coming from the U.S. to Toronto. The tracking number was provided by the business doing to shipping, via Purolator. Six days after having placed the order, I decided to do an order track. Not that it was late, basic U.S. orders often take a week. The tracking informed me that two delivery attempts had been made and there was no answer, which would have happened as most people work for a living. But, the delivery person left NO paper stubs indicating an attempt was made! The item is question was now at Purolator's depot in south Toronto (15km from me) and I had just a couple days to go get it before it went back to the U.S. So, I had to waste 2 hours driving to an back from the depot which is in an inaccessible spot in Toronto. But the main issue was the unleft slips saying a delivery attempt had been made. Did the driver actually even show up? Unlikely.

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coolkidbro
, US
Aug 30, 2016 2:35 pm EDT

Purolator clientele are so lazy that they just left a note 2 minutes after door belling my door (they were here 4:05, i saw the note at 4:08). on the note it told me to go get my package at cote vertu ouest, when i live at somewhere in west island .they also keep packages for 5 business days, while others keep packages for up to 10 business days. i am triggered. Purolator could suck it. stupid shipping company. 0/10 would never ship again.

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Pan9898
Vancouver, CA
Aug 04, 2016 4:46 am EDT

I live in a two tower apartment complex with a 24 hour concierge. Twice now I have used Purolator and have not recieved my packages due to missed delivery, worse yet they do not leave a note after the first attempt, instead sending the package back to a sort facility for a second attempt the next day, this happened 3 days in a row for my first package. After speaking with my concierge I do not believe an attempt was even made, this is perhaps something the driver records if his shift is finished or some other ridiculous reason.

I will no longer be using Purolator and be informing the other 600 residents in my complex about the risks involved with using Purolator if you need your package delivered on time.

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Purolator incompatent employee, rude secretary

I have been expecting a parcel for the last 4 days. Last night I received a phone call from in ignorant secretary advising me that I must come down to Purolators' office to pick up my parcel. I asked her if they were not in the delivery service, and was rudely told "if you want delivery service you had better make sure you are home next time." I asked her when the delivery driver was supposed to have been to my home. I was told that he was here last Friday, Monday, and yesterday, which was Tuesday. The problem with this is that I am home-bound, I haven't left my home due to medical reasons in quite awhile. The secretary assured me that I must not have heard my buzzer, or it was broken. I assured her this was not the case as my son got locked out earlier and had to buzz me to get in. I was then told that they would make an exception and try to deliver it one more time. (Don't go out of your way, it's not like delivering parcels is your job or anything.)
I was very annoyed with the ignorant attitude I received and did not like the way this "woman" insinuated that I had lied about being home. Normally I would have let this go, but the more I thought about it, the angrier I got. I then remembered that if the driver comes to your home and you aren't there, it is their policy to leave a notice that they were here. So if the driver was here 3 days in a row, where are the 3 notices? NOT HERE! And to be honest, living in an apartment with 95% seniors, I can't see one of them going out of their way to steal/hide notices from Puralator.
Next, I went to the landlord and asked to check the security tapes for the 3 days in question. THE PURALATOR VAN DID NOT COME EVEN ONCE! THE DRIVER LIED! I am so sick of this company, get someone who will do their job properly, in these tough times it won't be hard to replace incompetence.
I am sure it was the same driver who last summer buzzed me and asked me to come downstairs to pick up my parcel from the lobby. I asked him if it wasn't his job to deliver the parcel to my door to which he replied, "it's too heavy." It was heavy as I had ordered a BBQ. I asked him if he had a dolly to which he gruffly stated NO! This left me wondering if he thought it was too heavy, how would I, a female, 120lbs lighter than him, get this up the stairs by myself. The driver stated, "It's not my problem, I got it here, it's up to you." He turned around and walked out the door. I had to phone my father to come over after work and help me bring it upstairs.

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oshki
, CA
Sep 11, 2018 5:48 pm EDT
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I walked into the Purolator Office on Main Street, Thunder Bay Ontario on September 11, 2108 at 5:20 PM. The blonde middle age lady, she called herself "Carrie" as I asked what her name was. First of all, "Carrie" had no sense of Customer Service. "Carrie" was rude to me. She talked to me by asking me the same questions over and over. I had said to "Carrie" that I understood, several times. I asked her why she was being so arguementive with me. She asked for my I.D. and "Carrie" SLAMMED DOWN MY DRIVER'S LICENSE on the counter in front of my face. "Carrie" showed frustration and very upset with me. "Carrie" had stated in a rude attitude and a tone of voice as she said...Have a great day! with a smirk on her face and with body language. I am 48 years old and I do not appreciate "Carrie's " attitude and body language with a negative authority. It is obvious, "Carrie" does not have NO SENSE OF CUSTOMER SERVICE. I had said to her that I was going to make a complaint about her behaviour towards me. I am an Indigenous Woman, I find "Carrie's" behaviour discriminatory against me as an Indigenous Person. "CARRIE" NEEDS TO BE REPRIMANDED for being disrespectful, Rude and derogatory and no value towards a customer.

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s. rann
Medicine Hat, CA
Nov 23, 2010 7:16 pm EST

I live in an apartment building in Medicine Hat alberta> On November 19 2010 a Purolater delivery person buzzed my suite and asked to be let in to deliver a courier package, I did check to ensure that he had the correct nane and apartment number this being correct I buzzed the entry door so that he could deliver said package. He said he would be right up. He never arrived at my door.

I phoned Purolater's 888 nummber to try to trace the package and it was suggested that maybe "he got lost in the Building" really who hires these people? After speaking to a supervisor she told me she would phone the local office and have them call me. I did not receive a call that day and they were closed on the weekend. So bright and early on Moday I phoned the local office and was told they were not aware of the problem and they would call me back. Six hours later they called to say that he had given the package to someone at the front door who said she was the manager! You guessed it she was not the manager. Purolater says they can't say who signed for it (no tracking number!) and becase they deliver a lot of packages that originate fromUPS the chances of getting any information is nil.

The staff showed no concern and offered no apology. So now I have no idea who received the package and purolater claims that if I don't have a tracking number (which I don't) they can't trace it. I asked if it was not company policy to deliver to the person named on the bill of lading. "Yes" I was told (but they give packages to the manager so they dont have waste time to use the elevator) no trace in medicine hat

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SpearofDestiny73
Brampton, CA
Nov 15, 2010 4:25 pm EST

I ordered 2 games from gamestop.ca a week ago to be express shipped with puralator(next buisness day delivery).

I have called and called, and they told me that the driver could not find my address, Even with my directions and a two foot high sign i erected for them especially.
They told me it would be delivered on the monday.
Suprise, suprise, no package again today, so agin i called and was told that it will be delivered tomorrow.
I laughed at her and told her that puralators guarantees are a joke and mean less than nothing.

Every time i called, i was given excuses, lies and bad attitude, But no help whatsoever.

The most disgusting service i have ever had the misfortune to use

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Sirabear
Medicine Hat, CA
Sep 17, 2010 10:56 am EDT

I placed an order for my business, the order was shipped with UPS and I paid customs in advance so that they would leave the package at my door even if I was not home and no signature would be required.

I guess UPS and purolator work together so once the item was in Medicine Hat (Where i live) it was directed to the purolator where they were supposed to deliver the package to my house. The first attempt of delivery I was not home but the driver did not leave the box as instructed to because there was no note from ups saying that i had paid for the customs.

I contact UPS letting them know that my package was not being released because according to purolator I never paid. UPS said they would send a message in to their contact at purolator and inform them that it was in fact paid.

Day 2, no one came to deliver the package, so i had my husband go to the purolator location and see if he could pick it up, the lady said she still can not release the package as she has no confirmation that it has been paid for and she took his number and said she would phone him once she received it. (WTH, are you kidding me?! they couldn't just pick up a phone and contact someone at UPS to get authorization considering i paid a week in advance, definitely incompetent people)

Day 3, I received an e-mail to contact UPS, so i did and they told me that I should receive the package tomorrow and that it had been cleared on purolators end that it has been paid.

Day 4, purolator still did not drop off package, this time there reasoning was that they called and left a message for me (WHICH i did not receive and still haven't) saying that they didn't wanted to leave the package on our PROTECTED patio because it was raining out. Let me add that our patio is designed to keep rain out. When we spoke with the lady at purolator she said it would be delivered tomorrow, rain or shine and left on our patio.

So here I am, Day 5 waiting for my delivery. And believe me if it doesn't show up today, I don't care if tomorrow is Saturday and they are closed, they WILL call someone in just to make my delivery! I've had about enough! I own a woman's retail clothing store and I can't sell the clothes if its sitting in a box in the purolator warehouse!

I find their staff to be useless, and it seems no one gets anything done unless you get on the phone and yell at someone which I hate to have to do.

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mondoguitar
Medicine Hat, CA
Jun 20, 2009 5:53 pm EDT

My aunt ordered a dell computer last year, this is medicine hat, AB... the local purolator staff let the computer sit in the warehouse for literally 7-10 days, saying they could not delivery it because her name and address were spelled incorrectly. Her postal code and phone number were clearly legible though and they made no efforts to make her aware her package was ready and they made no efforts to even deliver it.

Now a year later, I'm in almost the same position. I have a "guaranteed" delivery for yesterday (friday) waited all day at home, then the package never arrived. Now UPS/Purolator, cannot find it. It simply got "lost" somwhere between Calgary and Medicine Hat I guess.

Absolutely ridiculous and inexcusable.

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For a company that offers speedy service and presumed professional behaviour, I am incredibly displeased with my recent encounter with Purolator. After ordering a computer online about four days ago, I will admit that the package came to my house fairly quickly, arriving yesterday. Problem #1: Purolator only delivers between peak business hours, when most...

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Purolator lost packages - again!

After ordering some products from my supplier on the west coast containing many parts for repairing products I had in our service dept., as well as a number of items to be given as Christmas presents in Dec 2008, I was happy when the local Purolator delivery driver showed up the next morning and began unloading boxes into my store. My happiness quickly faded to concern, when he noticed that one box was missing. Unfortunately, as this was the box with the invoice total, as well as the return waybill (this was a COD/Expresscheque order), he said he could not leave any of the packages until that box showed up. I contacted Purolator to see if they could offer any assistance, and a case file was opened. I was contacted shortly by a "tracking specialist" who said he would find out where the package was, but he needed the information off of the waybills. I suggested that he contact his own Purolator depot, as I could not provide these details as I was not the shipper, and that the driver had taken back all of the packages that did make it here. Each day for the next 3 business days (they are closed on weekends), I contacted Purolator myself, as their agents never called me back. I left voice message inquiring about the status, and on day 4, I finally received a call back, saying they did not know where my package was, but that they were still looking for it. Continuing to call them back each day, I talked to several more agents who could not assist me, but kept referring me back to the agent in charge of my case, who continued to not return my calls. After 7 days, this agent finally did call me back, and said that they had lost the package, and that they were closing the case, and that if I wanted to submit a claim, I would have to call another number. Needless to say, the frustration and anger I had to face from my customers who were not able to get their products repaired on time, or for the many custom ordered products that were Chistmas orders that did not arrive, was very unpleasant. I had to give customers who went elsewhere to get products, and the fact that it was too late before Christmas to re-order the products from the same or other companies meant that many people were left hanging due to Purolators botched delivery.
As if this was not bad enough, once the new year had passed, and I for the order that I had not been able to complete due to the lost package (which prevented delivery of the packages that DID arrive) I re-ordered items for customers that I had not yet lost, and waited for the shipment to arrive, usually an (guaranteed) overnight delivery, but after it did not arrive the next day despite my observing the purolator truck pass by our office, I check online as to the status. It had an entry as of the time I noticed tha driver in my area, stating that I needed to contact the local depot to arrange for delivery. So I called the local depot, and they said they do not schedule delivery times. I asked where my package was, and they said it must still be on the truck, and due to poor road conditions, deliveries were taking longer, so possibly I needed to wait until the next day. After noticing the Purolator driver pass by my office again the next day, I called Purolator, to be told that once again, it appears that they had lost a package, and that once again, it was the one with the waybill and COD waybill on it, and asked if I wanted to open a case. I said "yes", and after 5 hours, have not yet received a call back from my case worker, who coincidentally is the same agent from the original lost packages, so I am not expecting much.

At this point, I would have had better luck receiving my packages if they had been left out on the street with a post-it note asking some good samariton to somehow deliver these packages to my address. While I can appreciate human error, and mishandling, for a company who promotes themselves as being in the business of delivering packages on time, and safely, and supposedly will have procedure and policies, equipment and technology that will enable this, I find it utterly amazing that not just once, but twice in a 3 week period, that they have "lost these packages. In both cases, the packages in question had boxes imprinted with the suppliers name, and packing tape with their company name, logo, and phone number imprinted on them, so even if the waybill were somehow able to be removed, the packages could still be identified if it ended up in a "lost packages" room. To say that Purolators service in this regard is extremely poor, is giving them too much credit.

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Donna Lynch
,
Apr 26, 2018 5:11 pm EDT

On Sept 8 2017 Purolator Courier picked up my drone to be shipped to Mississauga Ont. They have lost the package and will not reimburse me 1679.99 that I paid. I have been contacting them with no luck. They had the drone, lost it and should pay for it. They have closed the case but it is not settled.

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Purolator lost package - refusal to re-imburse for cost

I shipped a package international ly using Purolator Courier on October 27, 2008, theought the staples shipping center. I was charged $105. The package was never delivered. I tried tracking the package online, however the last scan of the package was October 28, 2008. They apparently do ot know where the package is. I called and tried speaking to customer service trying to get information on the package, I went so far as to speak to a Supervisor named SHAUNA. Her response to me " SOMETIMES PACKAGESARE LOSSED". I asked for re-imbursement of @ least my shipping cost going so far as to speak to a MANAGER named DENiSE, she advised me that that is not PUROLATORS policy, that if I want my money back I have to file a claim, and they will not accept a claim until they finish there investigation. No information has ever been provided to me. I have called the representative apparently researching the case. She has never called me back her name is DIANE.

I WILL NEVER USE PUROLATOR AGAIN NOT EVEN IF IT IS THE LAST COURIER ON EARTH.

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Mike
London, CA
Feb 02, 2009 2:17 pm EST

"I WILL NEVER USE PUROLATOR AGAIN NOT EVEN IF IT IS THE LAST COURIER ON EARTH."

I agree...worse company ever!

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Purolator bad service

We have sent a package including a passport by Purolator. They specifically said sending passports is ok, and it was declared on the envelope that it includes a passport.

PUROLATOR simply lost the package. From the tracking system it seems that it never went out of the town, yet they undertook no serious effort to find the package. The case that was opened 4 days ago simply got closed today by declaring our package as lost, i.e., they do not want to even look for it any more. The cost that was charged is $100, ten times higher than other comparable service providers.

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JimboSpice
, US
Apr 28, 2024 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This location is horrible. I would say almost 50% of my packages get delayed once they arrive at this hub. This has been going on for years, not sure how they get away with it honestly.

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Rocky Mechanical Maintenance
, US
Aug 30, 2023 9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We got a package delivered yesterday. The invoice was not in our account online when I looked. Went in to Chat and the lady said Invoices are only done on Fridays and I could not get an invoice until Monday. My customer is a cash customer and I needed the invoice to bill him out. Waiting a week for an invoice is stupid.

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Mike sey
Forterie, CA
Aug 30, 2023 7:05 am EDT

Purolator arrived at midnight at residence, honking there horn being loud knocking on doors (multiple occupies) leaving taped notices on vehicles, very unprofessional. Insident occured August 23 at midnight.

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Wendy Janssen
Tiny, CA
May 31, 2023 1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

May 23rd at approximately 11:30am. The purolator guy went onto my deck and arrived at the patio door. This is at the back of my house. I could have been half dressed. I have a front door. I asked if he tried the front door and he said no. This was very unprofessional and a complete invasion of privacy. I didn’t appreciate that at all.

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Zacharaia
, US
May 06, 2023 6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm being charged 15 dollars to ship an item that is the size of my pinky finger that is a piece of plastic and somehow they deem this is 6.6 lbs. Nothing that size made out of plastic weighs that much.

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Dacicce
Mississauga, CA
Apr 10, 2023 1:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Not professional. This was today march 31 at around 2pm. That’s not professional and it makes it difficult for people to access the entrance especially those with special needs

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RenuM
Brampton, CA
Sep 25, 2022 11:37 am EDT

16 Sept 2022. The purolator delivery person did not ring the door bell and left a note for pickup. I was waiting for the delivery.

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Display name76239875678239465
Vancouver, CA
Jul 31, 2022 3:38 pm EDT

Purolator website clearly states Staples locations are providing QR code shipping label print outs. Those Staples locations are refusing any QR code shipping label printing related to Amazon. Both are pointing the finger at each other and neither is taking responsibility.

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Hate Purolator
, CA
Nov 27, 2019 3:20 pm EST

Worst company to deal with.

Never train drivers how to correctly deliver package especially for apartments.

They are always in hurry, no phone call, no retrying buzzer code, nothing.

Just returned my laptop which travels a lot by these guys to and fro...

Beware, Use UPS or FedEx instead.

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Vs S
, US
Oct 19, 2019 7:34 pm EDT

hello!
we had a bell modem delivered to us. the modem is a fragile piece of electronics.
the delivery person just threw the package onto the concrete from several meters away.
I am attaching the video footage of the incident and the photo of the package details.
thank you.

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About Purolator

Screenshot Purolator
Purolator is a Canadian courier and freight service provider, offering domestic and international shipping solutions. They provide parcel delivery, logistics, and supply chain services, catering to both businesses and individuals. With a focus on reliability and a range of delivery options, Purolator aims to meet various shipping needs.
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Overview of Purolator complaint handling

Purolator reviews first appeared on Complaints Board on Aug 8, 2008. The latest review Delivery was posted on May 10, 2024. The latest complaint Delivery was resolved on May 10, 2024. Purolator has an average consumer rating of 4 stars from 526 reviews. Purolator has resolved 362 complaints.
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  1. Purolator Contacts

  2. Purolator phone numbers
    +1 (800) 561-7876
    +1 (800) 561-7876
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    +1 (888) 744-7123
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    Customer Service
    +1 (800) 459-5599
    +1 (800) 459-5599
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    Technical Support
    +1 (888) 302-8819
    +1 (888) 302-8819
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    Freight Customer Service
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  3. Purolator emails
  4. Purolator address
    5995 Avebury Road, Suite 100, Mississauga, Ontario, L5R3T8, Canada
  5. Purolator social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Purolator Category
Purolator is ranked 11 among 104 companies in the Parcel Delivery Services category

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