Purolator
Reviews and Complaints

I walked into the Purolator Office on Main Street, Thunder Bay Ontario on September 11, 2108 at 5:20 PM. The blonde middle age lady, she called herself "Carrie" as I asked what her name was. First of all, "Carrie" had no sense of Customer Service. "Carrie" was rude to me. She talked to me by asking me the same questions over and over. I had said to "Carrie" that I understood, several times. I asked her why she was being so arguementive with me. She asked for my I.D. and "Carrie" SLAMMED DOWN MY DRIVER'S LICENSE on the counter in front of my face. "Carrie" showed frustration and very upset with me. "Carrie" had stated in a rude attitude and a tone of voice as she said...Have a great day! with a smirk on her face and with body language. I am 48 years old and I do not appreciate "Carrie's " attitude and body language with a negative authority. It is obvious, "Carrie" does not have NO SENSE OF CUSTOMER SERVICE. I had said to her that I was going to make a complaint about her behaviour towards me. I am an Indigenous Woman, I find "Carrie's" behaviour discriminatory against me as an Indigenous Person. "CARRIE" NEEDS TO BE REPRIMANDED for being disrespectful, Rude and derogatory and no value towards a customer.

I live in an apartment building in Medicine Hat alberta> On November 19 2010 a Purolater delivery person buzzed my suite and asked to be let in to deliver a courier package, I did check to ensure that he had the correct nane and apartment number this being correct I buzzed the entry door so that he could deliver said package. He said he would be right up. He never arrived at my door.

I phoned Purolater's 888 nummber to try to trace the package and it was suggested that maybe "he got lost in the Building" really who hires these people? After speaking to a supervisor she told me she would phone the local office and have them call me. I did not receive a call that day and they were closed on the weekend. So bright and early on Moday I phoned the local office and was told they were not aware of the problem and they would call me back. Six hours later they called to say that he had given the package to someone at the front door who said she was the manager! You guessed it she was not the manager. Purolater says they can't say who signed for it (no tracking number!) and becase they deliver a lot of packages that originate fromUPS the chances of getting any information is nil.

The staff showed no concern and offered no apology. So now I have no idea who received the package and purolater claims that if I don't have a tracking number (which I don't) they can't trace it. I asked if it was not company policy to deliver to the person named on the bill of lading. "Yes" I was told (but they give packages to the manager so they dont have waste time to use the elevator) no trace in medicine hat

I ordered 2 games from gamestop.ca a week ago to be express shipped with puralator(next buisness day delivery).

I have called and called, and they told me that the driver could not find my address, Even with my directions and a two foot high sign i erected for them especially.
They told me it would be delivered on the monday.
Suprise, suprise, no package again today, so agin i called and was told that it will be delivered tomorrow.
I laughed at her and told her that puralators guarantees are a joke and mean less than nothing.

Every time i called, i was given excuses, lies and bad attitude, But no help whatsoever.

The most disgusting service i have ever had the misfortune to use

I placed an order for my business, the order was shipped with UPS and I paid customs in advance so that they would leave the package at my door even if I was not home and no signature would be required.

I guess UPS and purolator work together so once the item was in Medicine Hat (Where i live) it was directed to the purolator where they were supposed to deliver the package to my house. The first attempt of delivery I was not home but the driver did not leave the box as instructed to because there was no note from ups saying that i had paid for the customs.

I contact UPS letting them know that my package was not being released because according to purolator I never paid. UPS said they would send a message in to their contact at purolator and inform them that it was in fact paid.

Day 2, no one came to deliver the package, so i had my husband go to the purolator location and see if he could pick it up, the lady said she still can not release the package as she has no confirmation that it has been paid for and she took his number and said she would phone him once she received it. (WTH, are you kidding me?! they couldn't just pick up a phone and contact someone at UPS to get authorization considering i paid a week in advance, definitely incompetent people)

Day 3, I received an e-mail to contact UPS, so i did and they told me that I should receive the package tomorrow and that it had been cleared on purolators end that it has been paid.

Day 4, purolator still did not drop off package, this time there reasoning was that they called and left a message for me (WHICH i did not receive and still haven't) saying that they didn't wanted to leave the package on our PROTECTED patio because it was raining out. Let me add that our patio is designed to keep rain out. When we spoke with the lady at purolator she said it would be delivered tomorrow, rain or shine and left on our patio.

So here I am, Day 5 waiting for my delivery. And believe me if it doesn't show up today, I don't care if tomorrow is Saturday and they are closed, they WILL call someone in just to make my delivery! I've had about enough! I own a woman's retail clothing store and I can't sell the clothes if its sitting in a box in the purolator warehouse!

I find their staff to be useless, and it seems no one gets anything done unless you get on the phone and yell at someone which I hate to have to do.

My aunt ordered a dell computer last year, this is medicine hat, AB... the local purolator staff let the computer sit in the warehouse for literally 7-10 days, saying they could not delivery it because her name and address were spelled incorrectly. Her postal code and phone number were clearly legible though and they made no efforts to make her aware her package was ready and they made no efforts to even deliver it.

Now a year later, I'm in almost the same position. I have a "guaranteed" delivery for yesterday (friday) waited all day at home, then the package never arrived. Now UPS/Purolator, cannot find it. It simply got "lost" somwhere between Calgary and Medicine Hat I guess.

Absolutely ridiculous and inexcusable.

On Sept 8 2017 Purolator Courier picked up my drone to be shipped to Mississauga Ont. They have lost the package and will not reimburse me 1679.99 that I paid. I have been contacting them with no luck. They had the drone, lost it and should pay for it. They have closed the case but it is not settled.

"I WILL NEVER USE PUROLATOR AGAIN NOT EVEN IF IT IS THE LAST COURIER ON EARTH."

I agree...worse company ever!

This is the [censored] company and they should [censored] themselves. They can eat my [censored] and drink my piss

third time in a row not ringing my buzzer, calling..with detailed contact info. l have disabilities in both my legs, now l have to try and get my package at pick up at Tsawwassen Mills, and l waited 5 days for this package at home. spoke to Purolator, typical ho hum attitude you get these days

This location is horrible. I would say almost 50% of my packages get delayed once they arrive at this hub. This has been going on for years, not sure how they get away with it honestly.

We got a package delivered yesterday. The invoice was not in our account online when I looked. Went in to Chat and the lady said Invoices are only done on Fridays and I could not get an invoice until Monday. My customer is a cash customer and I needed the invoice to bill him out. Waiting a week for an invoice is stupid.

Purolator arrived at midnight at residence, honking there horn being loud knocking on doors (multiple occupies) leaving taped notices on vehicles, very unprofessional. Insident occured August 23 at midnight.

May 23rd at approximately 11:30am. The purolator guy went onto my deck and arrived at the patio door. This is at the back of my house. I could have been half dressed. I have a front door. I asked if he tried the front door and he said no. This was very unprofessional and a complete invasion of privacy. I didn’t appreciate that at all.

I'm being charged 15 dollars to ship an item that is the size of my pinky finger that is a piece of plastic and somehow they deem this is 6.6 lbs. Nothing that size made out of plastic weighs that much.

Not professional. This was today march 31 at around 2pm. That’s not professional and it makes it difficult for people to access the entrance especially those with special needs

16 Sept 2022. The purolator delivery person did not ring the door bell and left a note for pickup. I was waiting for the delivery.

Purolator website clearly states Staples locations are providing QR code shipping label print outs. Those Staples locations are refusing any QR code shipping label printing related to Amazon. Both are pointing the finger at each other and neither is taking responsibility.