1st COMPLAINT: I have applied to retake the TN Burg Qualifying Agent test for the allowed times they have as an option. I scheduled the first test TN CCTV Qualifying Agent for 9:30 am and the allowed time for the test is 5 hours. The second test can only be scheduled at 2:30. Apparently the system has a hidden rule that 30-60 minutes must be between the tests. The first test will not take me 5 hours which should allow me to take the second test. The "system" is in control of logic and this entire process is a money sucking snake.
Another COMPLAINT I have is you cannot review your test the same day to take the test. This process is not designed for Fulltime workers it is designed to waste your life because you have to review it at the site for 50$ and 1 hour of review. These days the drivetime x Gas makes this all NONSENSE.
Another COMPLAINT is that there are 0 study guides or pre-tests for the TN Burglar Alarm Qualifying agent and the CCTV qualifying agent. The test I failed is the Burg test which is actually 110 questions versus what their guideline sheet informs you of to be 100. Several of the questions are scattered from several sources of information that do not make sense.
Another COMPLAINT is the support! half of them are hard to understand even in a quiet room. The last person who helped me needed me to repeat the same information 3 times and also tried to schedule my test on the wrong date that I did not mention. I said 20th he repeated 17th.. not even close!
The complaint has been investigated and resolved to the customer's satisfaction.