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PSI Services review: PSI Brokers Exam 1

J
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12:12 pm EDT
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I have had nothing but problems getting a printout or copy of my test results for the South Dakota Brokers exams. I originally took the exam on September 14, 2023. I was told at the beginning of the exam that the printer was not working and I would need to take a photo with my phone of the computer screen in order to have my results. I did not bring my phone into the testing site as the PSI exam website states no phones are allowed to be used in the testing site. I was given a small piece of paper with a phone number on it and told to call to get my results. After calling twice and getting two different responses, one stating I would have the results in 1 business and one 3 to 5 business I still have not received my results from the exam on September 14 and it is October 7, 2023. I initially failed the first exam and was unable to see the areas I did well in and needed to focus on for the next exam that I would take on September 22nd due to the fact of not. having my phone in the testing center. The second time I took the exam I had my phone with me I passed the exam and was able to get a picture with my phone but still not able to get a printout. An official document is needed to send to the South Dakota Real Estate Commission in order to get licensed by the state. I reached out yet again over the past few days, specifically yesterday, October 6 to get a copy of the passed exam emailed. Had to call three times as I was sent to a different customer service area and then told it had to be emailed to Scorings and it would take another 3-5 business days to get an email. I had a total of just under 2 hours of being on hold in order to be told nothing could be expedited all while I am trying to apply for my Real Estate license, paid to take exams with PSI and I have no results due to the fact that the companies printers don't work. The testing center did state that they had been without a printer since June of 2023 and the problem is PSI. As of October 27, 2023. I still do not have an email of any of my exams results and no answers on timeline to receive them. When I asked for a refund the customer service rep. argued with me on how much a paid and then hung up on me when I stated, kindly, that the only way it seems to get help may be to reach out to a state rep and make them aware of this problem.

Claimed loss: $503

Desired outcome: Refund and Test results

Oct 30, 2023 11:34 am EDT
PSI Services customer support contacts
Address

611 N. Brand Blvd., 10th Floor, Glendale, CA, 91203, US

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We apologize for the issues you've encountered with receiving your exam results and for the frustration this has caused.

To assist you with this matter, please provide us with your full name, exam confirmation number, and a detailed description of your concern via email at CDcareweb@psionline.com.

We understand the importance of obtaining your results for your Real Estate license application and will do our best to resolve this situation promptly. Your feedback is invaluable in helping us improve the candidate experience.
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This complaint has been resolved automatically due to user's inactivity.

1 comments
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J
J
Jared Dupert
US
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Oct 30, 2023 11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same response I’ve been getting with no results for over a month now. No communication or follow up when all I need is my exam results. If you have a choice do not use this company…

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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
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    Dec 04, 2024
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