PSI Services
reviews and complaints

I took my exam back in July and am now ready to file all my paperwork to get my contractors license. I need a copy of my score report to submit with my application and have been calling PSI for 3 days now to get them to email it to me and they cant seem to figure it out. They state there is an "error" and that they need to submit the request to the "back office". This mysterious back office has no phone # that they or I can call to find out what the status of my request is. After much frustration I asked for the last 2 days to speak to a supervisor but apparently there aren't any of those either! PSI's customer service is the worst that I have ever encountered by a company!

Literally I've been waiting for a month retake my test for my emt career and they're holding me back from doing what I love and pushing my plans back. some reason they still can't seem fix the issue. I called them about 20 times in the matter of 3 weeks this is unbelievable and its unfair to me. literally makes me want to give up Im tired of trying because they just tell me the same thing and still nothing.

Psi is one of the worst companies when it comes to customer service.
I have many complaints but ill just cover this one for now. I went to the testing center sometime in 2019, I had rescheduled my test so I asked the worker what was the grace period regarding time. She said 10 minutes. The next week I went in for my test and I arrived on time but my time going over testing before I walked in the testing room I arrived 6 minutes late and they refused to allow me to test. I stated that I was within the grace period but she said that it was only 5 minutes. I told that I was just there the previous week but she siad that I was lying and that's not the rule so get out. After going back and forth with her I realized that it would be better for me to file a complaint so I called and spoke with a supervisor who told me that I was correct about the time but in order to reschedule my appointment I had to pay again. I said but I was right and she was wrong. She said thats true but because you argued with her you have to pay. I refused and lost my money. A year passed and I took a test at the same site and passed my exam. No problems except that they lost all records of me passing the course and no record of me ever taking the test. What! It took two weeks before the state fixed it after receiving 20 promises from psi workers that they would fix it. And call me back. They never did. Just recently, I paid for another test but after I paid I was told that I couldn't test in my city but had to travel 100 miles away because I threatened someone in 2019. Wth (what a lie, at first I was like no I just tested there earlier this year so you must have the wrong person. Then it hit me. That lame worker lied on me. What would I say, let me test or i'm going to get you? How stupid. A supervisor was suppose to call me back 2 xs but of course didn't. I thought about it and decided il' just travel for the test and complain later. Nope, when I called back, they said that I couldn't test at all. What about my money that I paid. No response. Now I was ready to go off but I just said ill deal with if later. Meanwhile I need to test as im suppose to start a new job on the 1st. Without passing the test, im not able.

10/12/21 Lawrence MA Test Center
I was taking the NH State Real Estate exam. The noise inside this testing center was unbearable. This was after I used the dirty "noise canceling" headphones they offer. The tables they use are hollow folding tables which there are no mouse pads on them causing loud clicks and clacks of picking up and putting down of the mouse when trying to move the cursor. There were 8 people testing with 8 clicks and clacks. It sounded like clydesdale horses running through the test center. I was also sitting by the door and could hear the employees laughing and talking outside the door. I could hardly focus and missed passing by just 3 questions. I had to re-read several questions multiple times. Something seriously needs to be done. ASAP.

I purchased the Life only Insurance Producers License Exam, over the phone on 9/6/21 to be taken online on my Laptop over the Internet.
After I paid for the exam, the Customer Service person told me that an email would be sent to me with a link to go to the PSI website to take the exam.
He told me to login 30 minutes before the exam started.
So at 12:30pm I clicked on the link to go to the PSI testing site. Once there I saw a place that said to enter your invitation code. I didn't have this code nobody from PSI sent it to me.
So I called PSI support and told the CS person I needed a code number that was never sent to me.
Instead this person spent the next 5 min trying to verify who I was and she couldn't even spell my name James.
Now there was only 10 min until the exam started and I ask that they reschedule my test for next Mon instead Incase he couldn't get me logged on and because I would fell more comfortable not having to rush into the test or start it late .
I was told that I that she can't do that.
I said why not? It's your person from your CS who didn't send me my login code.
She then told me the code was my Soc Sec number. Now it's 5 min before the exam starts so I tell her to hold on and I will try to login using my Soc Sec number.
I put my number in and hit enter and nothing a pop up message said that the password I put in was incorrect.
So I told her that it isn't my Soc Sec number and the test begins in one minute so I need her to reschedule me for another day.
She said she couldn't do that and said she was now transferring me to their System Admin person to get them to bypass the password and log me into the exam.
So I'm put on hold and now it's almost 10 min after the test started before some on from their IT dept answered the phone.
I tried to explain what had happened and that I needed him to by pass the password and log me into the exam.
He said hold on for a minute and put me on hold.
Then about less than 30 sec later he hung up on me.
So I during this time I was using my Roommates cellphone because my phone carrier doesn't have service at my home and I must drive 4 miles away to make it receive a call or text.
She had to go to work and took her phone back, so I drove into town to call PSI back to get either my exam rescheduled or a refund.
When I was able to call PSI back it was now more than 30 min after the test had started .
So I called to reschedule it.
The guy I spoke to told me that my login number again was my Soc Sec number, which I told him it was not I already tried that.
He insisted that it was the password. I told him that if that were the case then why didn't someone from PSI tell me this? He said that I put that code in when I signed up for the test. I said I don't remember being asked to put some code in and if so I never go a code from them.
He said no it's the code you put in for you benefits when you stop working.
I said do you mean Social Security number? He says yes.
I told him I already played that game 45 mins ago, it's not my Soc Sec number.
He then tells me he's transferring me to their IT department so they can bypass the password and get me into the exam. I told him it's now 40 mins since that test began and I don't think I will have enough time to answer all of the questions and I would like him to reschedule the exam for another day, he said I can't do that.
I told him that I wanted to speak with his manager and he said ok and put me on hold. About two min later I'm hung up on.
So I call the California Insurance Commissioners office to report this to them and hopefully get someone to call PSI and tell them to reschedule my exam for a few days later since I was not able to gain access to the Exam through no fault of mine.
He said he can't tell PSI what to do and the only thing I can do is file a complaint which will take about 3 to 4 months to resolve.
This is how the citizens of California are now treated by the government departments.
Nobody to hold accountable and work that Californians should be doing is sold off to a company who will not take responsibility for their mistakes and make it so that nobody who actually works for the company can be contacted, only some call center in India where the staff don't know how to spell James and the answer to all questions and it's either your fault or I can't do that when you ask to have your test rescheduled do to their fault not mine. This should never happen in California and the people must come first before greed!

I took the exam last Thursday 9/30. After the test, I completed their survey (wish I knew then what I know now), then was told that I passed the exam. I was given my score. Not long after, I received an email stating that I passed and the next steps to take (go to state sight and apply for your license). I waited the 1-3 days the state wanted me to wait for the results to be reported to them. Today is day 4 (business day). Still no results reported. My state was very helpful and checked everywhere to see if some number was put in wrong or something. They were not there. So I called PSI. "Why doesn't the state have the results?" The reps response was "After the exam the results will be sent to the state automatically. I do not have access to your test score". She just kept repeating that over and over. I asked to speak to her supervisor. I was on hold about 10 minutes and she comes back on and said "there isn't a supervisor that was going to talk to me because there is nothing else they can help me with", but I will create some ticket and send it to a different department and she (Angel) herself would call me back with the answer of my request to have the results sent to my state. Oh and it will be 3-5 business days. Why is it that long to fix a problem on your end. You received my test payment immediately. I did my part. Why do I now have to wait into next week to hear what could possibly be "Oh well don't know what to tell ya" I need to be licensed by Oct. 18 to start my job. You are a hold up. This really feels dishonest. It feels disrespectful. Your CSRs really need a different line in their script. I want my test results sent to the state. NOW

Hello,
Please excuse my blunt response here, as it is only stemming from continued frustration. I was patient throughout until losing it tonight.

I tried not once but TWICE to access the exam and take online. BOTH times there were MULTIPLE technical issues preventing me from being able to open the exam and I am SO beyond done. This is my livelihood that is on the line when this exam is required for my position.

I understand issues occur, but twice there is just no justification for that.

I click the link and it claims I "have a test record already open" when it never gave me the opportunity to access the exam or meet my "live proctor" in the first place.

Customer service was frustrating as well, and I will be speaking to them in the morning first thing.

Please reimburse me for the exam that did not open and allow me to take the next in-person exam nearest to my location ASAP. Also, tell me EXACTLY what went wrong both times so I am SURE to never have those issues again (via contacting my email or phone).

Thank you in advance for your immediate attention to this matter.

I have screenshots if you need them for a resolution.

Date of incidents: 10/3 at 6:00AM and 10/4 at 10:30PM

On September 24th, 2021 8:00 pm est. I had an AZ-900 scheduled.

I arrived at 7:30 pm, after spending the next 38 minutes filming the room in every angle imaginable and answering a lot of repeat questions from the proctor, I was able to load my exam.

When the exam loaded it stated that I would have 41 questions for this exam.
Section 1 had 8 and section 2 had 33, section one disappeared from my screen and it loaded straight into section 2 with 33 questions.

I immediately started chatting with the proctor, who unlike they want you to believe, knows absolutely nothing about nothing, and after 8 minutes, he gave me a number to speak with help support, they also knew nothing about nothing. They "escalated" me to the customer service, they also did nothing except to ask me everything I had already answered previously, and a ticket number no one gave me, after about 40-50 minutes of phone "support" where nothing was done, I realized I was screwed I was not going to complete a half a test and I would not submit it, I did not do the incomplete test and I requested that this matter be fixed asap.

Nothing was done except to say they had "escalated" this, with no support, and after studying for a whole month, paying hundreds of dollars of study material and I was out of a test, a month's time, and my test fee.

They told me I would be able to reschedule and that the exam I did not do would not count towards my history. Based on how they knew nothing about nothing I should've known they were again lying.

Today I got an email from Microsoft with my fail score. I did not do the test, it only had 33 questions out of 41 the start page told I would have, so I immediately contacted support, support was not able to provide support, so where does this leave me?

I want this failed test result scrubbed from my history and I want a test rescheduled by PSI, I also want a full test, if the test says 41 questions I want 41 questions if it says 33 then I want 33, I cannot have a test that says 41 questions and give me 33, that's one-third of the test missing, which will affect my test score.

Today I got an email from Microsoft saying I FAILED my exam, of course, I would I was not able to do the exam and did not answer a single question as I was waiting on PSI to fix it.

I want this exam cleared from my record and a new one scheduled ASAP. I spent a whole month studying bought $200 worth of material and paid for my promotion fee of $15 from Microsoft which you can only use once, even if I were to rescheduled it I would have to pay $99 fee, this whole process is a joke, I lost so much money and time it is ridiculous, I want you guys to fix this mess you created!

In May of 2020 my daughter, a senior in high school, was scheduled to take the Virginia state licensing test for cosmetology. She had previously paid the $185.00 required fee for testing, and was nearly finished with the 2-year cosmetology program offered through her high school. In March of 2020, the Covid pandemic hit, a mandatory state quarantine was issued. Everything was shut down, including PSI, DPOR, and all public schools. She was forced to complete her schooling virtually and unable to complete the hands-on cosmetology training in person to fully prepare for the state exam. To make matters worse, the quarantine was in effect for several months, all facilities were shut down preventing any scheduled testing.
In light of these circumstances beyond our control, I began contacting the school regarding a refund of the fees paid to PSI for testing. After many months of emails and phone calls between myself and the school representatives in an effort to contact PSI to resolve this issue, we received the following official response from PSI:
EXCERPT: EXAMINATION FEES ARE NOT REFUNDABLE OR TRANSFERABLE. THE EXAMINATION FEE IS VALID FOR ONE YEAR FROM THE DATE OF PAYMENT. (Pg. 3)
My first thought is, "Does the PSI handbook have a section that covers protocol during a worldwide pandemic?". I can't imagine how many other students have faced the same issue and received the same generic response. This would create a substantial amount of fees paid and retained for services that PSI was unable to provide, due to the pandemic. I cannot believe that a company contracted by the state is allowed to conduct business in this way.
At this point, I have invested so much time and effort into pursuing this issue, not because of the money but because of the principal. These students have lost enough. The pandemic prevented them from being able to complete the cosmetology on-site training and to take the test within a reasonable amount of time. The fact that these kids can't even get their money refunded, is unacceptable.

I did not receive my full test, it said I would have 41 questions the next page only gave me 33 questions. Support did not help and today I got an email saying I failed a test, I never did the test, I was on the phone with support, but support was not helpful, they escalated the issue, I requested that the test which I was not able to do, did not count as failed in my history, and today I got a failed test email from MS, I was not able to do the test, also, I was not able to reschedule it after I brought the problem up with PSI.

I got half a test, I immediately reported it to the Procter, he requested I call support, the test time expired while I was on the phone with support. I need this to be reset, I was not able to do the test, I need it deleted from my history and rescheduled by PSI.

I scheduled my exam based on the list of available testing sites. I arrived 45 min prior to my exam time (as did 2 others). No one showed up to proctor the exam. First call to PSI, the rep said the proctor may just be late and to give them a few minutes. Ten minutes after the test time, a repeat call was placed to PSI. At this time we were told that the test center was "closed" and "under construction". Attempts to get our tests rescheduled at a location on the same day were unsuccessful. All three of us made multiple calls to PSI only to be hung up on, transferred to voice mails or told that a supervisor would call back (which of course never happened). My test was originally scheduled on a Saturday and they would not reschedule me until the following Monday. I scheduled my test on a Saturday as I work during the week. So, in the end, I drove 1 hour to take a test at a closed center. I'm now forced to drive that hour again AND miss a day of work. This is horrible customer service and extremely unfair to those that are forced to use your services.

I signed up for PSI and lost my job a little a month afterwards and asked them if I could get a refund back to pay some bills and they said No. That let me know they were all about the money and not about people like they preach. It's doesn't cost $3, 850 to make someone feel good but they prey on your weakness. I believe with those hypnotizing exercises, they get you out of your norm and have the people to contact you for a month straight then the calls stop after the refund period. It just let me know how genuine this business is

I went to take my test on 9/13/21 which was the last day for me to test. I had my reasons why I had to keep pushing my test back including every time one of my kids or I been exposed to covid we had to quarantine. I called psi on 9/09/21 and informed them I was sick but I didn't have covid. They insisted that I still had to test because it was my last day within my time frame and I had to test or forfeit. I got to testing center on time. The center had sanitation area where there was tissue and sanitizer. On my way into the actual testing area I grabbed four pieces of tissue to wipe my nose because it was running. I was told U couldn't have the tissue because blowing my nose would disturb other testers. I said I didn't have to blow I just needed to wipe. Walking in the room I threw all the tissue in the garbage so I thought. I came out 20 min into testing telling one of the ladies that im getting tissue to take with me because it made no sense my nose is dripping all over. I took two pieces and stuff it in my nose. 10 min later another lady came in saying I had to take it out. Mund you I have two mask on because of covid so you cant even see the tissue. I took it out as requested. 10 minutes after that the same lady came in with a guy saying I had to leave. practically humiliated me because they made it seem I cheated. When I asked why I had to leave. The lady said she should have told me to leave when the tissue fell on the floor. I said what you canceling my test because 1 out of the 4 tissue I had fell on floor and all you had to do was tell me I dropped it. I paid too much money for someone to dismiss me for something so ridiculous. About a hour later I saw a lady that was leaving out when I was going in near my home. I told her what happened and she said that they were talking about me because they thought I did it on purpose. She told them it could have been a accident. I am now banned from that location for absolutely no reason at all. Because I chose not to have a running nose and keep running in and out the testing room. Shame on Psi to just take someone money like that. Im a single parent of two and currently not working. I was hoping to pass my test to begin working. I have contacted psi several times since that day and got no help at all. I keep being lied to about corporate phone number. I have spent two hours on the phone every other day. Im being forced to go to another location and to pay again and I dont have it. This is also my 2nd time taking the test. There is no customer service nor tester advocate none what so ever. The proctor can do whatever and say whatever.

I called into PSI on 08/26/21 @ 1335, to schedule for the GA Real Estate Sales Person Exam. I was instructed to go onto the PSI website, (https://schedule.psiexams.com/portals/) to register, as I was told that would make me visible in their system and I would be able to schedule my GA Reasl Estate Sales Person Exam. Which I did. After not getting any response, I followed up on 09/02/21@1402, I was told my documents were not submitted by the real estate school I attended and PSI would not be able to let me schedule. Upon speaking with my instructor, he confirmed my information was already submitted. on 09/03/2021@1509, I made contact with a PSI representative, who informed me I would have to wait for the information to be transferred from GREC to them, and then they will be able to schedule me. As I still had not received notification, I contacted GREC on 09/07/21@1605 to verify that the information regarding the completion of my Pre-Licensing course had been submitted and sent to PSI. I was informed that PSI can see the information that is in the system. I explained the situation and was told the GREC Representative was sending an email correspondence to their Point Of Contact, and I would receive a response within 3 business days. On the same date at 1632, I contacted PSI and was told the Representative what the GREC Representative stated regarding them being able to see the information in the system. The PSI Representative told me, GREC did not know what they were talking about, and they still would not be able to register me for the Sales Person exam. I asked to speak with a supervisor, I was placed on hold for 30 minutes and then the call hung up. On 09/10/21@1309, I called and received the same runaround. On 09/15/21 I received an approval letter instructing me to either schedule online or call into the listed number [protected]) schedule. See email in attachment. On 09/16/21@1340 I spoke with a representative who told me I still wasn't in the system. I asked to speak with a supervisor and was hung upon. I called back @ 1400 and asked to speak to a supervisor. I was transferred to Candidate Support. the representative that came on the line was Yolanda (customer# 6699) SHe was exceedingly rude, and dismissive. She kept cutting me off while I was talking, so much so, that I told her I would wait until she was finished. She made audible sighs, make the comment "are you serious" and sucked her teeth. She told me I would need to go and sign up on the website. I told her I already did. She asked me why did I call there? I explained the email gave me the option and I prefer to call in. SH e told me that the only way I could register s through the PSI scheduling website (listed above). I know she is lying as others in my Pre-Licensing course were scheduled for their exam over the phone. I asked her name and customer number and hung up.

My frustration with this company is in the lack of knowledge and unprofessional staff. To top it I have failed this test more times than I can remember for 1 point! Yes 1 point! Each time you take the exam there are new questions and some which are even in the book like it designed for you to fail! I was told they are allowed to have questions that aren't in the book and to just google the answer but how can you remember multiple questions at the end of a 4 hour test?!the remote exam prep never works and your told to call tech support which left me 2 1/2 hours late for an online exam only to be told to do ridiculous things like unplug my my tv in the next room and show my complete arms during the test! PSI really needs to take consideration of people's time, money and effort instead of frustrating you to the point you can't think before a test!

This will be my 8th time taking the Alabama Real Estate Salesperson exam. I'm missing out moving forward on a big opportunity for 5 or 6 points, are you kidding me? I truly believe I passed the exam 7 times already. Psi is robbing me without a gun and the state know this is happening to alot of people. This is disgraceful, and $77 to $ 1000 or more in fees is definitely a white collar crime . Why put people through this state of depression and then charge more fees for being an agent once you decide to let the candidate pass?

High failure rate.
scam for repeat fees.
SC sanctioned. NIC generating a monopoly and forcing reciprocity applicants to test through the NIC rather than issue through reciprocity.
JUST A SCAM to collect money over and over from people just trying to work

I've taken course online and took test 3 times.The last time computer kept having to reboot.Then at the end of exam, the marked questions had to continuously be completed so I wouldn't have incomplete test.If there is anyway I can have my session or test reviewed I would like to request that.Then also the results are too vague on problem areas or questions answered wrong.If I payed for the course and exams why could I never be told the questions I got wrong?if the intent was for me to learn.

I arrived on time for my test . I placed my items in the locker, I was called to the desk. I filled out the paper asking covid questions, all of them I answered no. I am fully vaccinated and not sick . I coughed 1 time because my throat was dry and said I needed some water. The young girl at desk asks me am I sick I said no. She said let me make sure . Then she grabs a phone Go's in a room closed the door makes a call then comes out and says we can't let you take your test today .she tells me I have to wait 14 days . I ask her why and she is going to say because I am sick. I asked to speak to a supervisor she then hands me her personal cell phone with the regional manager CECILIA STEVEN on the line and she tells me I won't be taking any test and my test today will be canceled. I tell her exactly what happened calmly in a room full of people and she says that I am being rude and yelling . She got extremely snappy with me then hung up in my face . She canceled my test. I called psi from the parking lot and was told my test got canceled because I have to quarantine. This locations was not taking any temperatures, there is no doctor on site . Other people that were waiting in the waiting room were all shocked and said that this is horrible. I then was able to reach CECELIA STEVEN at her desk and ask her why did she cancel my test she was very snappy, said that she was not going to talk to me and hung up in my face . She was extremely rude, unprofessional and ignored all my calls. This is discrimination, I have many witnesses. I took my only day from work to take this test. I have been in the Healthcare field for 18 years.