PSI Services
reviews and complaints

On 8/11/23 I tried to log on at 8:50 a.m. to take my exam. After some initial difficulties submitting my driver's license and accessing the exam, I began the exam at about 10:15 a.m. After finishing 74 of the 100 questions my daughter walked down the steps adjacent to dining room, the room in which I was testing, and immediately left the house. She was speaking loudly on her phone, it was audible from the dining room and the proctor stopped the exam. The proctor asked me to scan the room two times. I did so and there was nobody in the room with me at the time of the scans. Nevertheless, the proctor terminated the exam for this reason: "Other person in room/seeking exam help". I immediately contacted PSI and filed a complaint. Yesterday, I called PSI and requested an update on the status on my ticket. As part of the response I received an email stating "Per our higher tier of support... at timestop 109:52 there was someone else present in the exam area". I performed the scan and there was nobody in the exam area other than me and I am perfectly willing to sign an affidavit averring the same subject to penalties for perjury. I have since asked for a screenshot of the scan so I can identify who exactly PSI is claiming was in the exam area and have received no response. The only reasonable possibility is that the room scan included my wife or daughter, both of whom were sitting on the front patio, completely outside of the room and outside of the house. In short, there was nobody other than myself in the room the entire morning, there was no other person in the room at the time I performed the scan, and PSI is either willfully ignoring the truth or negligently assuming that someone sitting outside of my house was inside the room. In either case it is not an acceptable conclusion and PSI should send me the proof upon which they are relying so I can determine its validity. Attached is a photo showing the view out the front door from the testing location.

I passed my state broker course and my school sent the certificate to PSI so that I can schedule the state broker exam. According to Georgia Real Estate Commission, PSI is the ONLY company that can schedule an exam for you. I went online to schedule and some how I was not able to. I was given an e-mail stating my file was incomplete. I called on 08/03 and spoke to Estella who stated she was escalating my case and to give it a couple of days and she would reach out to me on Monday, 08/07. Never happened. I called later that eve and spoke to Ruth who stated they must investigate to find out why the system had a glitch and gave me a partial refund. I told her getting to take the exam is more important. I'll pay double, I just want to move on. Ruth stated "No!" They must investigate whey they had an error. Until then there is nothing I can do, but wait. And they do not give a time frame. So if this continues for months, Im stuck! Today on 08/08 called again and spoke to Jamella who tried to transferred me to a manager then hung up. Called back again and got David who transferred me to Sam who is escalating my case AGAIN. I asked for a case number and never received one. Was told to wait 3 more days and I did. Now today I was told by Mbali to wait another 3 days once again for the 3rd time. Still do not have a case number as I have been requesting and this is now 10 days in and Im still waiting and was told to continue to wait. In addition I sent an Urgent e-mail to them and got a "Please be Patient Respone' which btw the phone number provided in this e-mail is "closed" so you can call all day and no one will pickup. I think it's very unprofessional that they will send an e-mail with their information that does not work! Like their phone number or they state they will call you back and they never do!. Worst company I have ever dealt with. I just want to take my test and move on with my life, but Unfortunately I cannot. They must investigate the glitch in the system. They have never given a case number or a solution. I feel like I am in a bottomless hole with no solution. I have been waiting several days and all I get is "Please be Patient." I HAVE BEEN PATIENT and I still get NO ANSWERS and No response. Anyone can try calling Jaleen below, but like all the others the number is closed. PSI...Please DO BETTER! I WANT TO TAKE MY EXAM! NOW!

We are truly sorry for the frustration and inconvenience you've experienced in trying to schedule your state broker exam through PSI. This certainly isn't the level of service we aim to provide.

I understand the urgency of your situation and the importance of moving forward with your broker's license. Your feedback is extremely valuable, and I assure you that I'll personally ensure this issue is escalated to the relevant team. We will investigate and address the glitch that occurred in the system promptly.

I apologize for the repeated explanations you've had to provide and any disconnections during calls. We're committed to improving your experience and will work diligently to resolve this matter as quickly as possible. Please allow me some time to look into your case and rest assured that we will provide you with an update as soon as we have the feedback from the appropriate team.

I’ve been trying since may to schedule my exam. I took two classes. One expired in Januaryry the othe one 8/11/23. I can’t get anyone to help me. I had a brain anuersym in Feb and I couldn’t take test. I have two email addresses.I

[protected]@gmail.com

[protected]@gmail.com

Catherine Goodman

11-29-1967

Was under 9 Caspian way , Dor, ma 02125

move to 35 Sydney St Dor, ma 02125

239-776-1175ts

The worst customer service I ever had.

I am speaking on behalf of someone who was taking the NJ online real estate exam and halfway through the test it was determined that she was using an unauthorized computer calculator, instead of the online calculator they suggested. If you ask me it's more suspect if they use an online calculator. How is it that a computer calculator is grounds for termination of a test? How is it that she will cheat by using it? This person was originally scheduled to take an in person exam but of course they scheduled the wrong exam for her. Now she was doing well on her online exam and they had to cut her off because of this petty reason. She's wasted her time and money due the incompetency of PSI exam guidelines. This is absolutely ridiculous how they monitor and proctor these exams and if they didn't want her to use a computer calculator, they should of specified that.

I would like someone to call me. I studied for days and evo tho I did pass the national exam, and even tho I felt super confident going into it, the first question was just so poorly worded I felt like what did I study? How was the course material nothing like this? I felt defeated so by the time I took the state I already felt like I had failed and not due to a lack of not studying or not knowing the material but because of such poorly worded questions as well as things that were not in the material or in your practice exams. This is crazy.. You guys also asked multiple questions about origination fee, and questions where we had to figure out amortization and you guys did not even offer a chart. Also, we dont even learn about amortization until course 2! This honestly, was just ridiculous. I can come up with a better test. The kinds of questions you guys chose to ask comes more from experience and not from studying. I studied all available material and still have it memorized. I want someone to call me

I am writing a complaint to PSI about proctoring exams. I took my exam and was working hard to answer as many questions I could without interruption. In the midst of me getting close to end of my test time, I was kicked out of the system due to my proctor leaving This caused me to go back through the whole process of check in . I was reviewing my answers and even though I failed my exam. I failed it with 1 point away from passing. I’m just asking to give a passing grade due to an error on your proctors and examination.

I took my Ga real estate today and was supposed to receive scores today. Testing center gave a number to call to get results over the phone. I called and was told I would receive them USPS. I called other people that took exam and was told I should’ve received my score immediately. I call back this time I was told that the testing in Duluth where I took the test should’ve given me score. Now an investigation has to take place to see why I didn’t get my score. I don’t trust that my score will be accurate because why am I being given the run around for a test taken on the computer and score should be available immediately. I feel it’s a tactic to make more money for having to retake test.

Dear PSI Support Team,

I hope this email finds you well. My name is Alex B Boehner, and I am writing to express my deep frustration and disappointment regarding the technical issues I encountered during my scheduled MA state real estate exam.

On June 16, I had diligently prepared myself for the examination and was eagerly looking forward to taking it through the virtual testing room. However, upon attempting to access the exam, I encountered persistent glitches that prevented me from gaining entry. Despite my numerous efforts to resolve the issue, by opening several tickets through your support system, I am disheartened to inform you that it has now been a month since my initial report, and the problem remains unresolved.

As a serious candidate looking to become a licensed real estate professional in the state of Massachusetts, this extended delay has caused me significant stress and anxiety. The lack of any resolution or even meaningful communication from your end has left me feeling disregarded and ignored. I believe that every candidate deserves a fair and efficient testing process, and this experience has been nothing short of frustrating and unprofessional.

I implore you to prioritize my case and investigate the matter with the utmost urgency. I request that you provide a clear explanation for the technical issues I encountered during my exam attempt, along with an estimated timeline for a resolution. Additionally, I seek your assurance that appropriate measures are being taken to prevent similar occurrences for other candidates in the future.

At this point, I am not only seeking a resolution but also a level of compensation for the distress, time, and resources I have invested in this process. Such compensation should reflect the inconvenience caused and demonstrate your commitment to upholding professional standards.

I sincerely hope that this email serves as a wake-up call to address the deficiencies in your support system and technical infrastructure. I trust that you will take my concerns seriously and act swiftly to rectify the situation.

Please provide me with an update on my case at your earliest convenience. I expect a response within 48 hours, indicating the steps being taken to resolve the issue promptly.

Thank you for your attention to this matter, and I eagerly await your timely response.

Sincerely,

Alex B Boehner

I suspect there might be a case of racism happening in this testing center. I take a practical examination for Nail Technician with some people who are students of the same school as myself. All of us, who are Asian, specifically Vietnamese all got failed for almost the same exact mistakes. If it's just me making these mistakes, then maybe I've done something wrong. However, what is the probability of 6+ students making these same mistakes. I asked some other school's students, they also got failed for the exact same mistakes at the exact same week. I have no idea what is going on, but I doubt so many students can make these same mistakes for the exact same amount of times.

The website is horrible. Trying to renew a 45-year-old license, and when I submitted the CEU it had the wrong license type even though the type showing was never the kind held. PSI tells me to call the state or the school. The school tells me to contact PSI tech support. When I contact tect support i only get the option to take a new exam no one can help me at all. I get stuck on hold for hours on end, disconnected, and the numbers they provide don't work at all. The tech support and admin I can get on the phone are for new test takers only. There is no support or solution and they keep passing the buck. Absolute disgrace and lack of efficiency.

I submitted my application on May 9th to PSI for approval. I waited for the required time (which three different periods were told to me each time I placed a call to PSI). They then instructed me to contact the state who instructed me to contact PSI who again kept telling me to contact the state. After emailing the state it was said that PSI did not send them my application until mid-June and the state approved my application on June 22nd or 23rd. It is now July 12th. Each time I call I get the same response about my case being escalated and wait for an email which I have yet to receive since the first time I called to check my application status. I asked to speak to a supervisor several times. Somehow the phone loses its connection when I ask for a supervisor. I just got off the phone and the guy Mark gave me the same excuse as I've previously heard that all the supervisors are in a meeting so they're unavailable now. I asked where I make a formal complaint and was not given any information and that's when the employee started to refuse to give me his contact information. He said that he did not think making a formal complaint was necessary. On paper it says the processing time takes 20-26 days I believe, another person said 15 days and another person said 30 days. It has since been over 60 days since I've submitted my application. The state has approved me, and Mark just said PSI approved me but I'm still unable to schedule my exam and have not even received my approval letter, but I can log onto the PSI exam site, and it says I been approved to take the exam.

I paid $167 to take the Michigan Cosmetology theory and practical exams. I took the theory exam on 6/27/23 with no issues. I took the practical exam on 6/29/23. I was told I would receive my exam results over email within 48 hours, or 5 days through the mail. It has been 12 days, and I have not received any results. I cannot receive my license or work until I have the results, so they are actively taking money out of my pocket with their negligence. I have called 4 times and emailed once. Each time I was told to wait longer, or that a manager would be in touch with me. I have not been contacted to rectify the issue.

I schedule to take the life and health insurance agent exam and paid $113 for the exam and practice test. PSI sent me a email confirmation stating the time and location which was for June 24th and 3:00 pacific time and was a online proctor test. I emailed them on the 21st, 3 days prior to my exam asking about how the fingerprinting will work and wondering if I was supposed to be going to a location or if the exam was at my house. I have never taken this kind of exam before so I didn’t know what to expect. I never heard back from anybody regarding my test and I had no idea on how to access the exam. The day of the exam, about 1:00pm I finally found a number to call after searching for 20 minutes and I asked how to access my exam and the customer service lady said it shows I have already missed my exam because it was scheduled for 3:00am and not pm. She said the time on the confirmation was in military time. I explained that I don’t know military time and had no way of knowing the time was on military time and also nobody ever responded to my email confirming my exam time, if they had I would have been able to reschedule my exam well in advance. They told me I have to pay again to reschedule the exam which I can’t afford to do. Why would I have scheduled my exam for 3:00am? I didn’t even think that was a option. Most businesses are open 9am-5pm so why would I assume the 3:00 was in the morning . The lady I spoke to at PSI said she was going to contact the back office but I have a feeling they are not going to let me reschedule the test I already paid for because a mistake I had no idea I made because they apparently use military time but nowhere was it posted that they use military time otherwise I might have caught this sooner.

Took online proctor exam at home and it was a complete disaster. Started check in at 2:30p and with the various technical issues and having to call tech support 3x - i finally finished my exam 630p. It started with it booting me out of program multiple times, the n my I.D was not clear enough for proctor, then camera froze, then online chat froze. If that wasn’t enough my screen went blank various times. I then had to completely exit out of my exam and re do the entire “check in” process over to reset camera. Complete nightmare.

Hi I passed the real estate exam for Georgia in October of 2022. I have been calling Psi for weeks now. I have spend hours on the phone talking to customer service agents . One call I was transferred 7 different times and no one is able to help me. The customer service is absolutely horrible.

All I need is a copy of my score report. They sent it encrypted an it does not open.I have tried 5 different computers including the computer at Fedex Kinkos. Nothing works. They have waisted my time and money. I am traveling back and forth between Georgia and Alabama. This a four hour drive . I went to orientation with Metro Brokers but can not start due to them not releasing my documents. I am going to file a complaint with the Georgia Real Estate Commission. Then after that I will be forced to get a lawyer. They have caused me to lose money, due to traveling for no reason, stopped me from selling houses and starting my career. This has caused me stress and excessive frustration.

I never would have imagined this company would be this dysfunctional.

This is a copy of the email that I can not open and even one of the customer service reps tried and could not get access either.

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May 24th, 2023 10:30 p.m cst

The "TN Affliate Broker 1020" exam did not have both state/national portions of the exam as stated in the course description. I did not know this until I tried to register with commerce once I passed the exam. This is absolutely embarrassing for everyone that I told about passing the exam and I'm still waiting from PSI as to why this happened and when I can take the national portion.