Activity by Valerie
Registration date: Apr 04, 2009
701 helpful votes
Complaints
5420
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0
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3951
Valerie’s complaints
Jul 28, 2008
7:29 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased this vehicle and immediately had mechanical problems. We attempted to return the vehicle the next day due to problems but were unsuccessful. We would have picked our 2nd choice if they would have allowed us to. We were told by the salesman that it was "Certified". It was not and we have had to return the vehicle several times for repairs.
Thi...
Jul 28, 2008
7:12 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded.
They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed.
Now, I'm done trying to get...
Jul 28, 2008
6:44 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Two months ago I ordered flowers for my mother through ProFlower to be delivered in another state.
The bill was unexpectedly higher than anticipated or was stated by the ProFlowers sales representative because of additional "fuel fees."
Then, for the past two months, I have been billed $14.95 on my credit card for an Easy Saver service that I know nothing...
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought a unit at Los Arcos and we can never make a reservation to use our week in a 2 bedroom unit. We have two years now deposited because they never have any space. I think the developer is hogging all the two bedrooms for promotions to get new buyers. I have tried for three years now to use our timeshare in Cabo San Lucas but it is never available. We...
Jul 28, 2008
6:30 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
They tell you your 350 is allowed to be refunded in full but keep it. I was approved I had given then a signed purchase agreement with no seller concessions. but when it came time to close they wanted 3300 more to close they told me to talk to realtor 10 days after original loan was to close and told me to have the house marked up 5000 more and I could...
Jul 28, 2008
5:59 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
For 12 years we were with directv. Our directv install was originally performed by myself with equipment we purchased. Under the current pricing scheme, we were offered what appeared to be a much better price through bundling our at&t service with dish network. So we went ahead and bundled our services, and then our problem begins.
On the day of the...
Jul 28, 2008
5:58 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We had the problem with the upstairs hall bathroom that leaked into the dinning room.
We contacted Richmond American Homes, they sent out a representative and he informed me that the overflow drain was turned the wrong way. They repaired the ceiling. However as time went on it continued to leak into the dinning room. We had the ceiling removed in that...
Jul 28, 2008
5:40 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
The customer service at ***'s is horrible... It derives from the fact that the left hand does not know what the right hand is doing... I had to go through 2 lines just to return an item...
The greeters at the front told me to stand in a certain line, then the people at the counter told me to go to the back of the line... And when I complained, I got snide...
Jul 28, 2008
5:25 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a living room (leather sectional) set from Bob's Discount Furniture in their Nanuet, New York location about three (3) months ago. At the time of purchase I paid $2, 000.00 plus additional monies for their goof proof warranty/guarantee policy. I recently noticed that on a section of the sofa a huge stain has developed on the leather. I called...
Jul 28, 2008
5:21 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a pair of size 9 high heel sandals that turned out to be too big when I wore them the first time. I took it back within 30 days and exchanged it for a size 8 but with wide feet the leather seams robbed and bruised my feet when I work in them. I took the shoe back and the co-manager offers to stretch it out, but I was concerned that would recreate...
Jul 28, 2008
5:13 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I reserved round trip travel to/from my house and den. I’ve never used airport shuttle services before, and was looking forward to an easy, organized and stress-free ride. Unfortunately, ss turned the first few hours of my vacation and the last few hours of my vacation into a difficult, chaotic and stressful time.
I requested pickup in the window of...
Jul 28, 2008
4:03 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Almost 2 years ago we refinanced our home. Our loan was sold to aurora loan services. Because of the economy our income decreased while the value of our home went down 140, 000 since we refinanced, so as of this date I owe 100, 000 more than what the house is worth. Aurora loan services offered to help us deal with this problem and possibly re-write our...
Jul 26, 2008
10:40 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a student of University of Phoenix. It began when I was pressured to sign up, instead of just calling for information as I first intended. I should have never signed up for this school. When I wanted to leave the school because I felt that I wasn't learning anything, they dared to fine me over a thousand dollars for classes I only took for a couple of...
Jul 26, 2008
10:35 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Recently I attempted to get clarification on over draft fees charged to my account by Wachovia Bank. I got the same explanation from every person I spoke to. Apparently, if you have transactions already deducted from your available balance and due to post the next business day Wachovia can/will kick the transactions back to take money out for a HOLD...
Jul 26, 2008
10:33 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for a free 7 day trial with Classmates.com and then canceled the subscription to Classmates. In April, when I received my credit card statement there was a charges from ap9*athomerewards+-v for $19.95 not once, but twice. All the information that was on my credit card statement was a 1-877-636-6858 CT no physical address was listed. I should...
Jul 25, 2008
8:59 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I took my car to get a simple oil change, which I thought any auto shop should be able to handle. Well, after waiting nearly 2 hours, my car was done. I started driving and a couple miles down the road, my check oil light came on. I thought this was odd since I just got the oil changed.
A few seconds after that, the check engine light and battery light...
Jul 25, 2008
8:30 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I called Charter to cancel a service and was talked into a promotional rate for their expanded cable. I agreed but said I would probably cancel after the promotinal rate because of the increase of cost after the 6 months. I was told that I could do that anytime and the rate would expire on the June billing. Well, it did and when I called to cancel I wa...
Jul 25, 2008
8:27 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a bad experience trying to get a dress from David's Bridal in Colma, CA. I had no trouble buying my bridesmaid dress from the store, and thought that I was ordering it in the correct size. It was a little tight, but I thought that alterations would be able to take care of that by letting it out. WRONG! They don't tell you up front that they...
Jul 25, 2008
8:23 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
In November of last year my boyfriend and I moved in together and were in search of a cable and Internet provider. Since we didn't have established credit most companies wanted a high deposit.
My boyfriend found the number in the yellow pages for Earthlink. Since I had better credit than him, he suggested I call and talk with them. To my surprise the...
Jul 25, 2008
8:18 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I can give several examples of Sprint customer service representatives incompetence, but the most recent has to do with cancelling(hooray) my service with Sprint. I have known each time I have had to call Sprint with a service related issue that I was going to cancel my account when my contract was up (due to both faulty service and horrible customer...
Jul 25, 2008
8:15 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a long time customer of Wells Fargo having had a second mortgage and a loan at different times. They offered me a credit card which I have paid on time for 4 years. Due to an emergency, I was late with my payment. The calls started the day after the missed payment. I answered and told them I would pay on the 19th when my Social Security check...
Jul 25, 2008
8:05 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Liner from this website back in May. When I received the liner I noticed it was a little thinner than the liner that was already in my pool, so I called the manufacturer's name that was on the box. They told me that it is not a 25 gauge virgin vinyl liner (which is what was indicated on the linerworld website)- in fact it was only 20 gauge and...
Jul 25, 2008
8:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a marketing call from telus trying to sell me another service - cable - I declined - he insisted on knowing why, so I told him I was a former employee waiting for my current service contract to run out and then was moving my business to shaw. 5 days later I received a letter thanking me for signing up for a 3 year service contract for internet. I...
Jul 25, 2008
7:51 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Magikjack works only for a few days. After I got "error broken storage" message and both my MJ phone and my voice mail stopped working. Customer - no service is almost impossible to reach. You just keep chasing the icon "talk to live person" and it takes you to an other pop up window. What's worse my voice mail stopped working and nobody can answer to the...
Jul 25, 2008
7:48 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ethan Allen has left an official reply on this complaint.
I purchased an ottoman that has popped buttons for 3 times. The second time I called after 6 weeks to find the piece just laying there with not intention to fix it. I paid over $800 for this piece. It has broken again. I called the store several times and no one even answers the phone! I also complained the fabric has not lasted, it is deteriorating and ha...