Menu
eFax Customer Service Phone, Email, Contacts

eFax
reviews & complaints

www.efax.com
www.efax.com

Learn how the rating is calculated

4.3 342 Reviews

eFax Complaints Summary

26 Resolved
53 Unresolved
Our verdict: Engaging with eFax, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
eFax has claimed their business profile
Get notifications about new complaints and reviews of eFax. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

eFax reviews & complaints 87

Filter reviews by rating
5
262 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest eFax reviews & complaints

ComplaintsBoard
Y
7:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax fax trial scam, no refund

I signed up for eFax free trail on Jun 10th this year. I sent a fax to try out the service. It's a 9 page fax, I sent from their website. I didn't get any email confirmation back until about 2 hours later. The email said that the fax failed. So I send it again. This time, I sent through email, which is their preferred way. Again, no confirmation, finally, about 5 hours later, I received an email saying that the fax has been sent but it took almost 2 hours. I didn't pay attention since I thought I am still in the trial period. Today, I called to cancel the service since I wasn't satisfied with their service based on that experience. The rep told me that I have been charged about $16 for that fax. Apparently, the free trial only allows you to send 30 fax page, to be exactly, it's actually 30 fax page minute. That is to say, even if you send 1 page, but somehow it took 31 mins, you'll be charged for the 1 min transmissionm cost. I questioned them why it took them 2 hours to send 9 pages, they don't know. All they say is that they don't have control over that and I have to pay up! NO REFUND! WHAT A SCAM! DON'T USE EFAX!

Read full review of eFax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
5:31 pm EDT

eFax if you search for efax fraud on the net you'll get thousands of hits

I thought this may be usefull and signed for the trial. I subsequently cancelled my subscription but they continue to take money from my account regardless of the calls or emails I have sent. I have now had to close my account to ensure that they get no more. If you search for efax fraud on the net you'll get thousands of hits. Avoid this site like the plague.

Read full review of eFax
Hide full review
ComplaintsBoard
P
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eFax 30 day trial period scam

I signed up for a 30 day free trial of efax and kept getting spam faxes sent to my email account.
Due to this, I had no intention of signing up.

I was a few days late in "not" cancelling the 30 day trial period (why do you have to call to cancel a free trial period anyways?) and they charged my credit card $12.95!

I call to close the account that they automatically signed me up. I get put on hold for 10 minutes and the call gets disconnected. So I have to call back again and wait for another 10 minutes. Once I am connected with an operator, I asked for a prorated refund since I was a few days late. They say it's against their policy!

Read full review of eFax
Hide full review
ComplaintsBoard
E
5:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eFax - be careful of efax: scam, credit card fraud artists

Be careful of j2 efax. They offer a free trial of their fax service. The trial does not work, your faxes are not sent they will pretend it's technical on your side. (sorry, I have 20+ years in it, they say this to the wrong guy) efax.com is just a scam! All they want is to get you to give them your credit card details. When you realize they service i...

Read full review of eFax and 19 comments
ComplaintsBoard
R
8:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax efax poor customer service, unreasonable and expensive charges, will not refund

eFax poor customer service, unreasonable and expensive charges

I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain

Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer’s money. Should stay away from company like this

Read full review of eFax and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Barbara79
Riverside, US
Dec 15, 2011 6:14 pm EST

I had a similar situation with eFax. I was receiving unauthorized faxes of computer jibberish that were over 100 pages each. eFax, unbeknown to me, charged me $10 for each of the 37 computer jibberish faxes. I did not know this until AFTER I received my american express bill and saw these charges, they NEVER notified me that these faxes were a) over their limit and b) I would be charged $10 for each one. I contacted them immediately, and got the same run around as you did. I then contacted American Express to get these charges reversed, and they sent me a copy of efax terms & conditions and said they could not give me a refund of the requested amount of $370 in unauthorized charges. I contacted eFax again to get resolution, and after an hour on hold and finally getting through, was told that they have a no refund policy. I spoke with the supervisor finally (after another 30 min on hold) and was told very rudely and unprofessionally that they do not refund any charges per their company policy and I had no other choice but to pay it. Unbelievable. Warning to anyone considering this company - they will charge your credit card without any notification, for any reason. DO NOT USE EFAX!

nia mae
nia mae
, PH
Nov 21, 2010 1:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please guys help me know if Engr Robert Costales in Uk is really existing. He wants to hire me as his nanny in his kids and want me to work in his visa agent. Is this really existing? visaofficecustomercareservice@gmail.com not visaoffice_uk@rocketmail.com and their postcode is WC2E 9DS. Please send me message in niamaemanganaan@yahoo.com ASAP. Thank u

ComplaintsBoard
C
3:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax private information

I was an efax client for more than ten years. It is on my business cards, letterhead and all emails sent to clients since 1999. I had the IRS send me copies of all my information, W-2's and tax returns for the last 3 years. One week later I called the IRS back because I did not receive the documents. They told me all were sent. I tried to log on to Efax, to no avail. When I finally spoke to someone from Efax, I was told my account was closed and another person had my number. This person now has all of my tax information, SSN, address, phone number, AGI, etc. Anything they need to steal my identity. Do not trust this company.

Read full review of eFax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax won't refund money

Don't do business with efax!

Efax won't refund any money if you cancel your service. If you tell them in july that you will be cancelling your service at the end of october when your annual billing runs out, they will immediately cancel your service and not give you a refund for the unused months. They say it's all explained in the terms of agreement that you signed.

When I told them that the better business bureau had received 135 complaints against them in the last several months, they said they were aware of it.

Read full review of eFax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
KarenRae
Stateline, US
Sep 04, 2011 6:57 pm EDT

The SAME exact thing happened with me. I filed a complaint with the Attorney General's office in California which is where they are domiciled. I also filed a complaint with the FTC as I feel, like you, they are sleazy and underhanded. I even had a email from them in writing saying I would receive a certain amount and have yet to get it. I will get my money back one way or the other and I feel they should be regulated much more than they obviously are currently. They promote an annual account and as such advertise what a "savings" this is, yet when you try to cancel because you realize there is no savings at ALL, they keep your damn money! Its just absurd!

ComplaintsBoard
M
9:50 am EDT

eFax unauthorized charges

I had no prior knowledge of this company until suddenly I was being charged a monthly fee. This started in July. I immediately contacted this company and explained that I have never given out my bank information and never signed up for this service. I received an email back stating that they would need the date and amount that was charged and they would look into it. I gave them that information. There was no charge in August but at the beginning of September there was a charge again. I have since sent them the information again and shortly I will be talking to my bank and blocking them from my account. I am also considering switching accounts so they absolutely cannot steal my money.

Read full review of eFax
Hide full review
ComplaintsBoard
W
7:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax fax service

J2 efax plus service

I signed up for the free 30 day trial to send one fax, I have now noted they have take 36.32 from my debit card for nothing! Can you help me get this money back? [protected]@o2.co.uk

Read full review of eFax and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
Andrew Bonar (Mr.B)
, US
Dec 02, 2015 7:37 am EST

It is 2016 and this is still happening. They are engaging in nothing less than wholesale deceptive practices.
They do not adhere to their offer in a number of ways:
1) They do not honor the 30 day free trial that they offer
2) They charge more than they state they will on a per minute basis
3) They do not include the free minutes they promise to include, despite providing your number to them in advance of them making the offer
4) They do not wait 30 days to bill your card

I signed up for a 30 day free trial, it clearly stated I would not be charged during this time. After 14 days I was charged more than 23 pounds.
All can be clearly seen in the attached screengrabs. This is a rip-off!

View 0 more photos
N
N
2ndtonature
North Wilkesboro, US
Mar 13, 2014 5:12 pm EDT

HORRIBLE COMPANY! Been a longstanding eFax customer for 3+ years and sold my existing business and started another company. Thought that since I didn't have any problems before, it was a no brainer to get another fax line and do it again. So on 1/29/2014 I signed up for another fax line. Well since I was in the process of finishing the establishment of my company, I didn't start using the fax.

Today (3/13/2014), I tried to get into eFax to get it set up and it wouldn't let me in. I immediately got onto the online chat and after they got into my account, I was told that my fax number was assigned to someone else because it was closed due to fraud. They said that the reason why they closed it was the phone number tagged to the account was not good. The phone number was a valid number- never got a phone call from eFax for any reason or an email notification about what is going on. My business is a medical supply company- where HIPAA pertains to all faxes. Now because of this-- it has created me and my company to go into panic mode, contacting patients, medical providers and setting up notices that there has been a breech. Not due to anyone in my company-- but due to eFax's incompetence!

Thanks eFax- you have made me invest in a actual fax machine, ink, and paper. Enjoy my money that you probably won't refund me. Hope that McDonald's lunch was delicious!

N
N
nelgy
Paisley, GB
Feb 18, 2014 4:37 am EST

Same for me, over £100 taken from my account in the past 18 months, but cannot get this cancelled. More than just tee'd off!

J
J
J_S
, CA
May 09, 2011 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me and I've been trying to resolve this for the past 4 months. They charged me $33 for my free-trial. They admitted it was a mistake and told me they would refund my credit card number and cancel my account. They even gave me a transaction number but my credit card company confirmed this refund never came through. The manager at J2 Efax said he would look into this and personally call me back – he never did. I tried to dispute the charge with my credit card company and J2 Efax has been lying to my credit card company saying I signed up for a full account and never cancelled it. I'll try emailing this person but I'm running out of luck here... this is the first time I've encountered an internet scam in all my years... never again will I give my credit card number for a free trial!

G
G
Giscard
, NZ
Jan 13, 2011 10:28 pm EST

This is still going on in 2011!

I got charged 3 small amount each month and did not even have a free trial!
I have emailed "Sean" and will wait and see what happens.

Sounds like they have been doing the same scam for more than 4 years.

W
W
wascomat3
Chillicothe, US
Jul 25, 2010 2:09 pm EDT

I found this on another page where 'Tony'' in this case was in the same position as you. I pasted the response here from the Office of the President in case it helps you or someone.
********************************************************************************

Sean Hitchings said...
Dear Tony,

I represent the Office of the President for j2 Global Communications & eFax. I have just finished reading of your experience with getting to the bottom of these unknown charges to your credit card. As a representative of eFax, I wanted to offer you my assistance, if you feel that the efforts of our Customer Support agent did not satisfactorily resolve this issue for you.
eFax utilizes several very successful methods for curtailing and stopping fraud before it occurs and charges take place. However, like any business that utilizes a credit card billing system, there are rare instances where an unscrupulous individual with the right amount of information can get passed our fraud prevention measures and get an account set up. If this indeed is a case of a fraudulent sign up (which, based on your blog, it definitely appears to be) then our policies here at eFax are very clear; an immediate closure of the account and a full refund is our standard procedure.
I am confident that the agent you spoke with has explained and diligently followed this procedure in order to correct the issue and see your funds returned. If you find that you have any questions or have a desire to follow up on this mater for your own peace of mind, you are welcome to contact me at your convenience.

Kind Regards,

Sean Hitchings______
Office of the President
j2 Global Communications, Inc.
+[protected] | Direct
+[protected] | eFax
+[protected] | eFax Toll-Free
otp@mail.j2.com | e-Mail

ComplaintsBoard
J
1:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax unreliable service, dishonest support, deceptive billing

I used eFax services with a toll free 866 # for a few months for my medical practice, then switched to a local phone # so I could receive international faxes. They agreed to close my toll free account, but then never did. I called 3 separate times to try to get them to close the account. After long conversations with me requesting to close accounts, they would suddenly drop the connection when they realized that I was not going to change my mind. Then they continued to bill my credit card for many months. When I asked AMEX to reverse charges eFax fought this, claiming that I never closed the account. Finally, I have asked AMEX to block all future charges. (will be closing my AMEX account as well since they should have protected me). I frequently attempted to send faxes via eFax that would only get through after multiple attempts, very time consuming. Additionally, I asked eFax to port my fax # so I could continue to use it with my new fax service, but they refused. These people are deceptive and dishonest. I would AVOID them at all cost!
If you already are using them and want to cancel your service, block all future charges first, since it appears they have a history of making it difficult for people to cancel.

Read full review of eFax and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Alex Safyan
Sherman Oaks, US
May 11, 2012 7:12 am EDT

Law Firm Investigating Potential Class Action Regarding eFax Overcharges (Advertisement)

My name is Alex Safyan and I am an attorney at the law firm Pearson, Simon, Warshaw & Penny, LLP in Sherman Oaks, CA. My firm focuses on consumer class actions, and we are currently investigating a potential class action against J2 Global (the company that owns eFax) for overcharging customers after they cancel their eFax accounts. We saw your complaint on this website indicating that you were charged after you cancelled your eFax account. If you would like to discuss this potential matter further, please contact me at [protected].

Thank you,

Alex Safyan

A
A
AR454
Ontario, US
Nov 01, 2010 8:59 pm EDT

I agree.

Block all future charges by telling you credit card company that you lost your card and then never give the new number to EFAX.

DON'T DO BUSINESS WITH EFAX!

ComplaintsBoard
A
7:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax making unauthorized debits

I cancelled my service a month ago because when I took a close look at my bank account, they were debiting my account by $10 two to three times a week along with the monthly fee. Turns out I have been spending over $200 a month for fax service, thinking all the time I was saving money. This company is a rip off. And they make it very difficult to cancel the service. They have a problem taking no for an answer and kept calling trying to get me to reconsider. You can save a lot of money by just getting a dedicated fax line. If you work for efax, I don't know how you sleep at night! And if you are an efax customer... Run... Run... Run like the wind... And don't look into the light...

Read full review of eFax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AR454
Ontario, US
Nov 01, 2010 8:54 pm EDT

I agree with everything you said.

DON'T DO BUSINESS WITH EFAX!

ComplaintsBoard
J
10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eFax - j2 efax plus services

Dear Sirs, i was billed €13.37 under reference [protected] GB from 02/03/09 up to now. i contacted VISA to stop this; but their response was that i should contact the company to stop that. could you help me in this case. many thanks best regards.

Read full review of eFax and 37 comments
ComplaintsBoard
S
3:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax withdrawing money from account

I have never signed up for the J2 EFAX PLUS Service.
They are taking money from my account each month and the bank cannot stop i. When i try to contact J2 they tell me they have no record of me having an account with them so they cant stop.

What can I do.

Read full review of eFax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mml2900
, US
Oct 27, 2009 6:16 pm EDT

Hi, my name is Michelle and I am an apprentice at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at michelle.luo@balestriere.net, or call Analyst Sarah Goodman at [protected] x 132.

ComplaintsBoard
S
10:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax customer service

These people have the absolute worst customer service. Was switched over to them from Call Wave. In less than one month - can't get an invoice in order to document the monthly charge to my credit card. Can't get decent customer service. First level customer service rep can't help and escalates to next level customer service - who pretty much says - oh well.
Cancelling with efax and going with ANYONE else.

Read full review of eFax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mechanic
, US
Oct 04, 2009 12:57 pm EDT

Just had to mention that I found it pretty humorous to be reading all these complaints on efax and seeing an ad from efax on same page.

ComplaintsBoard
D
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax fax spam

All eFax users receive large amounts of unsolicited fax advertisements and are often forced to pay for them. j2 Global, the parent company of eFax, not only sends its own advertisements to eFax customers, but also gives customers' information to third party advertisers. These junk faxes quickly add up and often cause customers to breach their free quota of received faxes.

According to federal law, j2 has the right to send junk faxes to its own customers but it is wrong for the company to force customers to pay for these advertisements upon receiving them. Customers have no control over the faxes they receive and the company offers no compensation for these damages. The company profits off of these advertisements every time a customer breaches their free received fax quota. When engaged in a business relationship with a company, receiving advertisements from that company is perfectly fine, but being required to pay for receiving those advertisements is not.

Has anyone else breached their quota because of these unsolicited advertisements?

Read full review of eFax and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
W
W
WilliamBehun
Kenosha, US
Dec 14, 2009 9:40 am EST

This is how eFax forces you into a pay account: there is a 20 page limit on incoming faxes, which seems reasonable, until you go over your quota because of the crap they're sending you. I surmise that the "third party" faxes are really just coming from eFax in order to force you over quota. If you've made the mistake of giving anyone your eFax Free number, you're screwed.

S
S
sargoodie
New York, US
Sep 22, 2009 5:11 pm EDT

Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at sarah.goodman@balestriere.net or at [protected] x 132.

ComplaintsBoard
A
5:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax money taken illegally

26th April 2009 2214pm i got my sign-up email of 30 days free trial to efax plus. This means I have 30 x 24 hour periods before card is debited...I expect..

Time passes...

26th May 2009 Tuesday Afternoon GMT (before 2214 pm I phoned and asked to cancel)...The very polite lady offered me a further 2 months trial FREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE.

30 days free from 26th april 2214pm equals a charge date/time of 26th May 2009 2214pm, or even nicer 27th MAY 2009...

I checked my online bank today and you have charged (process date 28th May 2009) £9.11.

28 May 2009 Debit Card - J2 Efax Plus Servi 9.11
WHY?

Is this a professional company in action?

Please rectify as quickly as you charged...

I expect a refund to be done and processed and APPEAR in my account by monday morning 8th June 2009...

--------------
4th June I received a reply from Charlie "We will refund as this was taken in error"
-----------------

Time passes...

29th June, I still do not have my money and Charlie of efax has now stopped replying to my emails.

I have filed a card dispute with my bank and then will look at other options as well as posting on other complaints sites.

Read full review of eFax and 5 comments
Update by andy12345
Nov 19, 2009 6:28 am EST

19th NOVEMBER 2009:

ANDY12345 UPDATE RE complaint about EFAX "money taken illegally"

My bank did not get anything done about this.
EFAX never responded at all...
Charlie's 10 emails were impotent and worthless. The company is worthless.

My bank: HALIFAX.. Their procedure was simple.

QUOTE "We will contact them about it and if they want to pay back they can, otherwise it's basically your problem as you gave them your card details"

WHAT THAT MEANS: It's your problem, you signed up, no matter how credibly large the company, once you give them your number you have authorised it forever, unless you can prove to our fraud department that its fraudulent.

I am lucky that they did not take multiple payments..

______________________________

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
E
E
Edouard
Hyattsville, US
Oct 01, 2010 3:28 pm EDT

My complaints about efax are too many to mention here. They are taking my money illegally and forcefully. All I m suggesting that no one use their service... because you may end up having your credit card to charge any time they choose too and you will never get a refund...
watch out if when you call you get hold of "Marvin or Claudia"

P
P
PaulVincent
San Francisco, US
Dec 08, 2009 1:05 pm EST

I have NEVER done business with a service provider that charges subscription fees that are COMPLETELY NON-REFUNDABLE. Once you pay them, you can't get it back, as is clear by the other posts above.

The only way you can cancel is by using a clunky live chat feature on their website, and even then it's difficult to navigate through the salvo of canned responses. It's clear that the approach that they've taken to pre-charging customers for money that's non-refundable, and making customer interactions both impersonal and focused on maintaining profits at the expense of customer satisfaction is becoming increasingly evident in everything they do.

I'm not sure how long they've had the approach that they will not only pre-charge but not refund "unused" service, but it slipped right by me and it's likely it slipped by all of their customers. People need to know what they're getting into with eFax.

N
N
Netiskiv
Culmington, GB
Nov 19, 2009 2:23 am EST

Hi,

My name is Irene and I am a consultant. I got into trouble with eFax in a similar way:

30 days Trial. Before the end of trial, inserting the credit card details. Next connection to the service, the card (a mastercard) was indicated to have been refused. I re-entered the details, still didn't work - I mean no way to have the card accepted no ways to send a fax. I phoned, then no change. Then I forgot the story and thought that as the card appeared refused there was no problem for me and took another fax solution.

Months later, I saw that they had regularly debited the card. However, no change card still mentioned refused and no way to fax.

Sent an email asking for reimbursement, automated email received asking to call them. Called asking a reimbursement and stop the faulty account. Everything was supposed to be done.

My conclusion is that every single decision is made by efax to illegally debit credit or debit cards and avoid reimbursing illegally cashed money, from email responder to nice call center people with no responsability at all.

I will fill a card dispute with my bank and would like to complain against the efax company.

M
M
mml2900
, US
Oct 27, 2009 6:15 pm EDT

Hi, my name is Michelle and I am an apprentice at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at michelle.luo@balestriere.net, or call Analyst Sarah Goodman at [protected] x 132.

N
N
Navy 79
, US
Aug 26, 2009 11:26 am EDT

Same thing happened to me. There was no mention of an immediate service fee. J2, EFax says the fee is non-refundable. What a scam!

ComplaintsBoard
A
3:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax online scam

It's nearly impossible to cancel eFax. After 5 years as a customer and 2 years of no use I called an requested to cancel the eFax service. I got the run around -had to call long distance to a non 800 number was transfered 3 times ended up with some global service outfit in France i think Finially convinced him to cancel my service and refund the billing for another year of service that was billed the week before. got a cancelation number guess what no refund - contacted amex gave them the date and the cancelation number i was given efax says that was a chat number with the cancelation department - what the heck do they think i was chatting about? Stay away from these guys they use totally unscrupulas business practices. Make sure if your friends ask about eFax that you get them to look upreviews like this from ex users. we all can't be wrong! Way to many stories the same to be chance these guys will not let you cancel. STAY AWAY!

Read full review of eFax and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
RTScott
, FR
Nov 03, 2011 7:44 pm EDT

I also was ripped off by e-fax with the "free trial" scam.
I used their service briefly and realized that they didn't fulfill my needs. So, I e-mailed a request to cancel my account. I received a confirmation that they had received my request, and said that
"Please note that cancellation requests may be processed 24/7 by calling [protected]. "
MAY be processed, does not mean MUST be processed. The implication is that it MAY be processed via e-mail as well.
When I discovered a year later that they had been charging me the whole time (we had a family tragedy so I didn't have time to check my accounts) I called the long distance number and was informed that they do not process requests for cancellation via e-mail. This ambiguity in the wording is a deliberate scam.

A
A
ayma8689
Montreal, CA
Oct 07, 2011 7:51 pm EDT

They're a bunch of scammers, fraudently charging my credit card after I signed up for the so-called "free trial". I called "customer service" and the rep gave me the runaround for about half an hour, claiming that the "system was down" and that I should call back later. I contacted my credit card company to reverse the charge and I've put an alert for any future charges from these scam artists. I've also reported them to the authorities to shut the website down. For a better indication of how slimy these scammers are, please refer to the Better Business Bureau, which has 411 complaints filed to them: http://www.la.bbb.org/business-reviews/Telephone-Communications-Service/j2-Global-Communications-Inc-in-Hollywood-CA-13111332

ComplaintsBoard
K
5:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax theyre a bunch of scam artists

I ordered the "free" trial and they billed my credit card anywayfor their nomal monthly fee. I tried to cancel and was given the runaround by some clown who couldnt even speak english. Don't do business with them.

Read full review of eFax and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
D
D
Dolph4429
Toronto, CA
Jun 27, 2012 4:31 pm EDT

Everything you hear and read about efax is true. Total scamers. Impossible to cancel without spending a great deal of time and effort. They do everything in the book to deceive you. Officers of companies like this should be imprisoned.

C
C
C EGERTON
, NZ
Mar 23, 2011 2:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same things has happened to me as original poster. Was with efax for 5days before cancelling. 3 days after cancelling charges from J2 *Efax Plus Service start showing up on credit card statement, small amounts at a time – $5.00 etc. Jumped through all the hoops on the phone to them and finally they said that they would send a request to the billing department for a refund and that that would take 60-90 days. I then said if they don’t issue an immediate refund I would contact Visa and inform them that the charges are fraudulent. As soon as I said this the rep said they would process it immediately.
I had a full refund within 3 days.

M
M
Miami Joe
, US
Oct 02, 2010 3:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Callwave stopped billing by mail. I explained I pay only by mail by check and after receipt of a bill. Then after a year or so I received an email saying callwave now accept credit authorization by phone or by email. I called and said please bill by mail I explained I pay only by mail by check and after receipt of a bill. Then I received an email congratulating me. Then after not receiving bills (again), I called callwave and informed that the account was transferred to efax. When I finally got an agent, I explained; "I pay only by mail by check and after receipt of a bill" and they told me where to send my payment. After a couple of payments, never receiving a bill, I neglected to pay. When I called to restore service and where to send payment I was informed my number was sold to another customer. Then the agent said that this was an opportunity to join over one million satified customers and that I could get a new number for only $12.95 a month.

R
R
Rich Gandhi
North Brunswick, US
Sep 09, 2010 12:22 pm EDT

Sarah
We have been trying to port our number from E-Fax for a while and they wont allow it. We were originally a Callwave customer that allowed us to do whatever to make the customer happy, that meant I could port my number to another carrier and in today’s day and age, I can port my number to anywhere in the country, I mean we can port cell phone numbers than why not e-Fax. So when I tried to port it, they said they do not comply with porting rules. I informed them I never wanted to be their customer but became by default when Callwave got bought out by them. They also, didn’t inform of us of any new rules on porting but sent us a mass email stating that effective XXXX date (60 days) they will charge us $12.95 + tax for 200 pages when I had become a member of the unlimited with callwave for $9.95 per month. This company (E-Fax) is a total fraud. No one ever picks up their phones, it is always a machine and you cannot accomplish anything. I hope you can sue them for everything they got.

S
S
sargoodie
New York, US
Sep 22, 2009 5:11 pm EDT

Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at sarah.goodman@balestriere.net or at [protected] x 132.

M
M
mre
, NL
Aug 24, 2009 10:48 am EDT

Same to me

Tried for free, but now they are charging monthly GBP 13.37

W
W
Will Daniels
Solihull, GB
Jul 28, 2009 12:31 pm EDT

They did the same to me, only they charged me $217, not just the monthly fee. I cancelled it within 30 days, I never used the account (not even once) but they refuse to refund the money because I can't find the cancellation email now. And there doesn't seem to be anything I can do about it :'( Total crooks, don't go near them!

ComplaintsBoard
B
9:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax beware unforeseen costs

I recently signed up for a 30 day "FREE Trial" of this service. I did understand that the FREE Trial meant no subscription (normally �7.50 pm). I was amazed to find after a couple of weeks I had been billed �6 +VAT x 3 - just over �20.

I couldn't justify the account on the subscription alone and have requested they cancel my account (3 times) plus refund or explain. Nothing happened - so I called then today. The explanation is I am charged 6 pence per page (I understood) per minute.

When I look at the transaction logs I see for example
=====================
The 7 page fax you sent through eFax.com to 4419xxxxxxxx was successfully transmitted at [protected]:10:44 (GMT).

The length of transmission was 2711 seconds.
=====================

This 2711 seconds for 7 pages is where something is strange. This equates to approximately 45 minutes for the fax and a charge inn excess of �2.00.

My Total appears to be around 56 pages approx 264 minutes (this is over 4 hours and I am sure the receiver would let their feelings be known had this really taken 4+ hours).

Obviously this is an algorithm or process that the customer has no control over. Seems like a proverbial scam to me!

Read full review of eFax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
7:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax cancellation of service with 24 hours notice

I purchased an "eCall" 0845 telephone number from eFax (a j2 Communications company) 5-6 years ago, and it has been our company's main telephone number since that time. In late 2008 we renewed the telephone number for another 12 months and paid for the 12 months in advance. Yesterday we received notice that they would no longer support the number and were withdrawing the service with 24 hours notice.

When I called them to ask why they were cancelling they claimed it was a decision by their telco provider to withdraw the service and it was outwith their control. They then directed me to another company called eReceptionist (another j2 Communications company) where they said I would be able to keep the telephone number and transfer it to them. When I pointed out that if I could transfer the number then that number must still under the control of the parent company (j2 Communicaitons) so the decision to withdraw the service was an internal decision. They admitted that it was, but there was nothing they could do about it.

After being a customer for several years with no problems and renewing the contract for another year - with several months still to run - its extremely poor service to provivde 24 hours notice of cancellation. That's bad enough, but we've also spent several years marketing our telephone number to our customers and prospects, and had all our literature and header paper printed with this number, and now all that work will have been wasted as our telephone number is about to stop working because of an internal business decision.

My advice, don't deal with this company. There's too much a stake when they can cancel a contract (and a pre-paid one at that) at any time, and if your business is relying upon the service and your telephone number is widely marketed, you could be wasting a lot of money.

Read full review of eFax and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
G
G
gcfarmersmarket
709 Division street, US
Mar 18, 2009 10:03 am EDT

Check out www.smartvoice.net. They can get your number for you and give you great service. Without the hassle.

M
M
Missnq
Manchester, GB
Mar 16, 2009 10:01 am EDT

We have had the same problem and been given an estimated date of 19th March for when our service will be restored. My main worry is that as this issue has been going on for some time - since end of January - they will not be able to port the number to eRerceptionist as they claim and are just saying this to save face. Only time will tell, yes, but how much longer can we go without our main telephone number after already losing considerable amount of business due to this problem? And will we actually be able to get it back at all?!? I have doubts...

J
J
jbclarke
, IE
Feb 16, 2009 11:36 am EST

I had the same problem with this service and gave them an immediate call to sort it out. In fairness to them, they admitted that they had made a mistake with this email and they have not cut off the service. They are setting me up on a different service next week, which is more advanced and I'll be able to keep the number. So yes, they did mess up with the email but these things happen from time to time inj large companies.
If they keep their promise and set me up on the new service, all will be forgiven. Time will tell..

eFax Customer Reviews Overview

eFax is an online fax service that allows users to send and receive faxes via email, a web interface, or mobile app. Catering to individuals and businesses, eFax provides a digital alternative to traditional fax machines. Users are assigned a fax number that enables them to manage fax communications electronically. The service supports multiple file formats and offers features such as electronic signature, large file sharing, and secure storage. eFax aims to streamline faxing processes by integrating with existing email accounts and offering accessibility from various devices.

eFax In-depth Review

In Summary: eFax offers a comprehensive online fax service that allows users to send and receive faxes via email, the web, or mobile app. With a user-friendly interface and a variety of subscription plans, eFax caters to both individual and business needs. While it provides a range of features and reliable service, pricing can be a bit steep compared to some competitors. Customer support is robust, and security measures are in place to protect sensitive information. The mobile app enhances the convenience of faxing on the go, and while integration with other tools is somewhat limited, user reviews generally reflect satisfaction with the service. However, users should be aware of the cancellation policy to avoid unexpected charges.

Overview of eFax Services: eFax is a cloud-based fax service that allows users to send and receive faxes without a physical fax machine. It operates by assigning a dedicated fax number to each user, which can be used to send and receive faxes through email, the eFax website, or the mobile app.

Ease of Use and Interface: The eFax interface is intuitive and straightforward, making it easy for new users to navigate. The process of sending a fax is as simple as composing an email, and managing received faxes is equally user-friendly.

Subscription Plans and Pricing: eFax offers several subscription plans, including Plus and Pro options, with varying numbers of pages for faxing included each month. Pricing is on the higher end of the spectrum, especially for users who require a high volume of faxing.

Features and Functionality: eFax comes with features such as the ability to send faxes to multiple recipients, electronic signature capabilities, large file sharing, and permanent storage of faxes. These functionalities enhance the overall faxing experience and cater to business needs.

Reliability and Uptime: eFax is known for its reliable service with minimal downtime, ensuring that users can send and receive faxes without significant interruptions.

Customer Support and Resources: The service offers customer support through various channels, including phone, email, and live chat. Additionally, eFax provides a comprehensive knowledge base for self-help resources.

Security and Compliance: eFax employs strong security measures, including SSL encryption for faxes in transit and stored faxes. It is also compliant with regulations such as HIPAA, making it suitable for healthcare professionals.

Mobile App Experience: The eFax mobile app is available for both iOS and Android devices, offering the convenience of faxing on the go. The app is well-designed and maintains the functionality of the web service.

Integration with Other Tools: While eFax integrates with email clients, it has limited integration with other business tools and software, which may be a drawback for some users.

User Reviews and Testimonials: User reviews for eFax are generally positive, with customers appreciating the convenience and features of the service. However, some users have noted the higher cost as a negative factor.

Cancellation Policy and Refunds: Users should be aware that eFax requires notice for cancellation, and it is important to understand the terms to avoid continued billing. Refund policies are not prominently advertised, so users should inquire directly with customer service.

Pros and Cons: Pros of eFax include its ease of use, comprehensive features, and reliable service. Cons include the higher price point and limited integrations with other business tools.

Comparison with Competitors: Compared to competitors, eFax offers a robust set of features but at a higher cost. Competitors may offer more competitive pricing or different features that could be more suitable for specific user needs.

Final Verdict and Recommendations: eFax is a solid choice for users who value reliability and a comprehensive feature set in their online fax service. It is particularly well-suited for businesses that require secure faxing with compliance standards. However, individuals or businesses on a tight budget may want to consider more affordable alternatives. Before committing, potential users should evaluate their faxing needs and compare eFax's offerings with those of other providers.

How to file a complaint about eFax?

Here is a guide on how to file a complaint against eFax on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with eFax in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eFax.
- Mention key areas of concern in your complaint.
- Include any relevant information about transactions with the company.
- Describe the nature of the issue.
- Explain the steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against eFax on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

eFax contacts

Phone numbers

+1 (323) 817-3207 +44 203 147 4872 More phone numbers

Website

www.efax.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with eFax?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eFax Customer Service. Initial eFax complaints should be directed to their team directly. You can find contact details for eFax above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eFax. Discuss the issues you have had with eFax and work with their customer service team to find a resolution.