Los Angeles, California
United States - 90028
My office sent a fax through eFax to Brunei and we were surprised to find out that we were got billed for USD 54 for an 8 page fax to Brunei. I know that if a fax goes beyond one minute to send, then they start billing you for .10 US cents a minute to Brunei only. So if it took 3, 240 seconds to transmit my fax, it should just come around to 5.40US dollrs. I called them 3 times for this. The first time, the "level 1" customer service person assured me that it would be corrected. But after a week I discovered that our company card was still billed USD 54.
After I called two more times, I was finally sent to "level 2" customer service. There they explained that I had sent a fax to a "dubai mobile- premium" number which is charged at 1 US dollar a minute. I asked them what is their definition of a "premium number" since I know that the office I sent to in Brunei was just a normal fax number -- and they said that "Oh we don't really know, because it depends on the local carriers. They are the ones who tell us if it is a premium number or not and we can't check ourselves..."
If you check their site right now, there is no immediate link to a site that will the rates per country. I had to trick a customer service rep to give me the link which is actually: https://www.efax.com/en/efax/twa/getRatesPopup?hidePricingInfo=yes
I canceled my account because they kept raising the rates, and were getting significantly more expensive than...
I have been using Efax for my incoming faxes and have been charged $129.95 per year per line for 4 lines. I cancelled the 2 toll free lines after 3 months and am now told that their “company policy” is not to refund the remaining 9 months for which I was paid.
Their company policy is a rip-off and these people are thieves.
I signed up for an efax service at eFax.com. The company began charging my credit card monthly without my permission, and refused to stop until I threatened legal action.
I notified the Better Business Bureau and found that eFax.com had 135 BBB complaints logged within the past 36 months. In addition, the BBB publicly states, concerning eFax.com:
"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."