Valerie

Registration date: Apr 03, 2009

715 helpful votes

Valerie’s complaints

Resolved

This is a letter to inform British Airways’ current and prospective customers of British Airways’ poor customer service following its last-minute cancellation of one of its flights. On July 6th, 2006, we were to travel with British Airways from Moscow (Domodedovo Airport) to Montreal, with an overnight connection in London. After waiting for more than two...

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I recently went to the San Francisco airport Alamo. After waiting in-line for over a half-hour, the paperwork was completed and my wife and I went into the parking lot to get our car. They kept us stending in the parking lot for over 30 minutes, and it appeared that they did not have a car that matched our paperwork. When we loudly complained, the manager...

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I have had terrible experiences with United over the years and swear I will never fly them again. But this last time takes the case. I flew from LAX to Cedar Rapids, Iowa on July 2, 2006. I arrived an hour and half early for my flight. The lines were really long and not moving so I went to the self check in. It said I could not take that flight as my...

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Payless offers a lower cost service online for car rentals. However, once you arrive at the desk to pick-up your car they use a series of bait and switch type behaviors to add a series of add-ons. It is high pressure sales and in my case an outright lie to add additional insurance coverage and a misrepresentation of the total cost. I attempted to find the...

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August 4, 2006 10:30 pm. Had a confirmed reservation with a dutch address and passport at Thrity St Louis Airport. At arrival the agent Joshua refused to honor the reservation and contract saying I did not have a valid drivers license. He would not help, offer any advice, or assist in any way. Thrifty and Joshua was content to leave me stranded all night in...

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After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there... like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a...

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My family has been part of the slimy Sprint contract web for too many years. I'd get a new service if it weren't for the freakin' contracts that charge a person $150 (per phone) to get out of! Anytime you make any type of change to your plan, or spend money on one of their lousy phones (because yours broke and isn’t covered by their warranty) they re-set...

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Qwest Communications allowed our business telephone account to be switched to another carrier without my knowledge. This occurred in May 2001. When I found out what they had done, they switched my account back and promised any charges on the old account would be credited due to the inconvenience. May 2006, five years later I get a bill from Qwest. Can you...

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After spending 6 years with Dish, working with a young company in the early years, forgiving their mistakes that cost me weeks of no service. Huge upfront costs and a years service upfront to a get a good deal Paying for service that I went days and days with out because each time the dish was out of alignment, because of wind or weather, I would have to...

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This problem started months ago when a technician came out to replace a modem and told me that the signal coming into the house was a little low. I'm not going to say anymore than that...for now. On 8/6, my high-speed internet service was running at speeds near 1990's AOL dial-up, if i was lucky. I called customer service, and the technician on the line...

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I've been an Alltel customer for years on end. My problems with this company and their lack of cooperation seems endless. I've had problems in the past with roaming charges showing up on my bill. When I pointed out that I had not been in those areas of my state making calls, I was told the signal will jump to the next closest tower if the one in my area i...

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As you have seen from EVERYONE else's reviews, nextel is hands down the worst cell phone company ever, and if you read current news articles of Sprint/Nextel, they are losing more customers than ever. I have been with nextel for about 3 years, When I bought the phone at a discounted price I agreed to a 2 year service agreement, but then 1 year later whn i...

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I tried to upgrade my cellphone to a palm treo 700w. I knew exactly what I wanted but it took an hour to buy a stupid cellphone/pda on my existing verizon family plan. Part of that time pushing the motorola q. I don't want a motorola q. Then they tell me I don't get the $50 rebate offered on the internet. Oh & I have to transfer to a more expensive...

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For those with Direct TV, please be diligent about checking your bills. Here is my horror story about Direct TV. I hope that others could avoid what I went through. I was a faithful Direct TV customer since 2000. Because I of my job, I had to cancel my service in 2003. Back then, service was good and monthly basic charge was only $30, which include Fox...

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We contracted with verizon wireless in toledo, oh and pay our bill to lehigh, pa. verizon's coverage is so poor that we couldn't get coverage in our own toledo area, particularly archbold, oh, nor could we get coverage in the dallas, tx suburb of frisco, tx. When we have received coverage the calls are dropped so frequently that we have lost busine...

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Signed up for service and no one showed up or called. Contact customer service no help. I will stay with the cable company (Comcast), at lest they will show up and call.

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If you have signed up for blackberry bundled data service, you may have also inadvertently allowed t-mobile to charge you for e-mail alerts in form of internal t-mobile text messages at.10c per alert. Each time you would receive an e-mail, blackberry's in-box will show you that e-mail. Duplicating this process, t-mobile than send you an text message...

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On 1/07/2005, I enrolled at Techskills in Nashville, Tn. to take a medical billing/coding course, total amount was $6995. I decided 17 days later that I did not care or need the type of teaching in which they operated. I needed a more classroom teaching and less online learning. Under the contract, according to the time frame in which I was enrolled...

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Unfortunately, I tried one of their courses that cost $6500, and it was horrible. First off, anything and just about everything your "Enrollment Specialist," tells you is pretty much a lie to get you in the door. They are going to tell you how special their program is because it integrates online learning, paired with mentor gurus to insure you learn the...

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I bought a car at Renault Germiston in March 2006. The car instalment was R999 with a deposit of 10 %. When I approached the dealer I was told that I need to put in a deposit of R16 000 to qualify for the R999 monthly instalment. I then put it a deposit of R16 000. A pre-paid motor service for the car was issued to me which was valid for the period of 2...

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This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out...

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I came across the complaint of Mr. Sivakumar Nachimuthu of SRF, CIFE, Mumbai 400061 regarding wrong billing on his prepaid mobile connection of HUTCH. In his case, HUTCH had alleged that there must be something wrong with the handset. But in my case, HUTCH said that it is not possible to investigate complaints of excess billing in case of prepaid...

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The Company DUROPACK based in Delhi didnot make full payments to their counterpart Mackie Moving in Canada when we shipped our goods from Delhi,India to Toronto,Canada. As per written documents we had paid full charges but in order to get our goods we had to again pay.They cheated us very badly.I have all the written proof. A COPY OF THE LETTER WHICH I...

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Over the christmas period I decided to rent a vehicle to visit my family in Scotland so I picked up the yellow pages and rang few companies to get a quotation, the best offer I recieved was from eurodrive. The offer was 12 days hire for f160.00 all inclusive so I went a head and booked the car for Christmas eve. I arrived and was greeted in friendly...

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