I had purchased an airtel student pack connection through my brother Vijay Karthik nearly 2 months ago, for my new Nokia 6230 i. I was so eager to explore the various value added services compatible in my new mobile. So, I requested the airtel customer care ( my service providers) for the activation of my GPRS facility, almost a month ago. I was repeatedly told that it would be activated within 24 hours, whereas nothing has happened in the last 30days *24 = 720 hours.
I have called more a dozen times and have spoken to as many customer care representatives too. But I must confess that only my calls were attended to and not my requests. (I wonder whether this is part of the training programme of the airtel customer care forum, to effectively mock helpless customers like us.)
Now after the first few calls that were obviously ignored, i was more persistent requesting for details of the actual procedure. I was informed by your customer care rep. Karthik of Chennai that I have to type MASALA in caps. and send sms to 646, which I have done several times. I only receive a message thanking me and promising some settings shortly, but nothing happens thereafter.Then he tells me that my request is already activated and all that must happen is just receive the settings, which he said would happen in 24 hours (of course - standard - right ?). But I must tell u i have spent another 24 *25 days = 600 hours but nothing has happened as yet. Well, this Karthik, ur rep. was also making it very obvious that he was annoyed with my repeated requests and was more than harsh in his language. (Of course they are tyrained to be so... one wonders. May be he expected me to keep my mouth shut like the many other helpless victims such as me.) He also gave a promise / word saying that everything would be ok within 24 hours, failing which I can reach him anytime. But that has not happened. Neither have i got what I asked for nor was i able to get him on the line ( obviously he was avoiding me ).
Now I have also made as many requests for a reference no. or a complaint no., something that would give me a hold, for me to follow up on the service that appears wanting regarding my requests. But i am never given any such a thing. All i hear is the same crap of 24 hours. They know as well as i do, that once they have seen my call through, They are scot free. I am not going to get them on the line the next time. Its going to be somebody else. Thats the probability. So, its just passing the ball to someone else so that they face the responsibility or they do the same passing game, for who cares for the customer around here. I have spoken to Farhat of chennai after my ordeal with Karthik. All these people are from Chennai. She even promised to send me a mail and took my e- mail id regarding my status. Its a week and half now and I am still waiting for her mail cause i am so stupid, right?
Well after Farhat came Rajkumar. I remember all these people so well cause thats what they put me through. Finally it was Ram this morning. He really made me go over the edge, with his same indifferent attitude, plus a bonus of being either too dumb to understand my request or was probably playing too smart to make me give up on him. This fellow even had the audacity to be snobbish and reveal the true attitude, that he or none of them really cares for the customer. His logic is simple, but unappreciative. If i had called for one whole month, i must still be capable of making one more call tomorrow. Well, if this kind of statement is what u call logic and care and help, I say the whole damn thing is that u r running is a zoo and what u really do tot he customer is fraudulence and injustice. Ur system and the ones I have mentioned about, have duped me of my money, my faith, belief, respect and peace of mind. Well, since its Airtel - express yourself, I thought it would be no harm to really express myself to whoever is out there to listen .Well when i asked for the supervisor of the customer care reps. to register the complaint, i was not given access and this raj Kumar as usual made the same promise of 24 hours and hung up on me.
Am i happy to be a customer of Airtel. You guess. We have 4 airtel connections, 2 reliance, 1 hutch, 1 tata indicom walky and VSNL broadband network in our house. Now I am sure there is going to be some serious alterations with the first 4 connections. May be u really don't care losing 4 connections cuase u have a huge customer base right. But I am sure u may not have the same luxury for long with this zoo u r running around here and the bunch of clowns working for u. I am sorry for belting my emotions right out here this way, but I really wanted to let someone know of my pain. I would appreciate a reply given by Whoever is concerned with this dept. and is in the authority to do the needful and give a suitable explanation. Thank you.
P.S. Did i mention about my brother Vijay Karthik - no. [protected], who went through a similar ordeal two months ago. Well If not, don't worry, u r going to hear from a lot of us shortly. U have it coming, i promise. Thank you. waiting for ur response.
Another unhappy and enraged customer,
Vinodh.
I bought AirTel Pre-Paid phone, and it didn't get activated for three days, in spite of me calling everyday, and those folks offering an excuse that activation may take up to 24 hours (first day), 48 hours (second day) and 72 hours (third day). Then I finally went to the shop from where I had got the phone, got a contact to call from them, and my phone was active within thirty minutes.
Then I entered a Rs. 350- value card, and without using the phone, I found that merely Rs. 12- were remaining in my account. Called them up, and they said that I listened to songs for that much money. When I said that it was not so, they said they would investigate and get back to me within 48 hours. After not hearing, called them again, and got yet another excuse. Right now, they have been telling me that I made some obscene number of calls to KBC. Their other excuse is, you had called us about 5 minutes back, so your account is locked, and call after an hour, although the truth would be that that is the only time of the day I had called them.
Anyway, the bottom line is, these AirTel folks are cheats. They eat away about Rs. 200 - out of the Rs. 350 as some fixed charges, and eat away the remaining through other unfair means. Shame on AirTel.
This is Vijay Kumar Ch. from Bangalore. And my mobile number is [protected]. I made a request for Regional Roaming in 2 months back. Still it is not getting activated. I have called to customer care many times but every time they told my address verification has to be done.
I don't know how much time they will take to activate. I made the deposit 1000/- Rs. for this activation. And 2 weeks back one person from Airtel came to my home for address verification. Still this customer care people said my address verification has to be done. 2 times in last 2 months I have faced this problem and I lost my important calls also. Could you please cosider this as serious issue and take proper action on this. If possible make them to activate that Regional Roaming with 8 hours atleast now.
Thanks & Regards,
Vijay
I have a charge of 24,95 from Juno. Some time ago I tried to use Juno and you people told me that Juno did not supply services to wireless customers so we then and there agreed to stop billing me for service that you cannot or do not serve.
06/03 Juno online www.juno.com $ 24,95 this is the charge as it is on my visa card, never did and still do not. How long do you think you should bill me for service that you do not sell?
This is in regards to a letter that SunCom is sending to customers that they want to pruchase a new updated phone or their service would be upset for however long...maybe permanently.
When I talked to the SunCom girl yesterday (about the letter) I told her that my contract was up Sept.
23rd & I didn't intend to renew my contract with SunCom. I asked her how I could keep my service from being interrupted the end of this month if I was not going to update my phone or contract with them. Rudely she replied "you can't". After a few seconds of dead air (no further comment from the girl) I said "soooooo my service will be interrupted from the end of this month until my contract is finished on Sept 23rd, and there is nothing SunCom can or will do about it". Her reply: "That's right". I said "If SunCom is not allowing me to get service on my phone for my final month - am I still obligated to pay for that month - without service". Her reply: "you're still under contract, so you have to pay for it even if you don't use it. We are offering you the chance to upgrade and use your phone, but YOU are choosing not to". I then said "But I would have to renew my contract for two years to upgrade - correct?" Her reply: "yes". I said "but I don't want to renew any contract with SunCom & I will not be using SunCom when my contract is up on Sept 23rd". She said nothing for a few seconds, and I said - "well, this is one more reason why I'm happily leaving SunCom. You have done nothing to try to help this situation or even tried to persuade me not to leave SunCom". She still said nothing & then I said "I guess that's it then. No service & I'm still expected to pay". She replied "that is correct". I said "ok, goodbye" & hung up the phone. The entire time she spoke to me (even though she said very little) she was rude and cold.
Her attitude was that she didn't care one way or the other. It sounds as though SunCom...really doesn't get it...nor do they care about customers. I will continue to tell people in my Blogs and Bullitens about their crappy services. And don't forget people they are being investigated and many law suits at this time. You may not want to invest in this company. Thanks
What is this site, if not a place where people can gather information in order NOT to go through a variety of bad experiences that other people had to? And here is a fresh one for you, reader, who deserves to know this things so that you're not suckered into the dark wells of incompetent / dishonest / lazy / disorganized / out-to-screw-you businesses (you know who you are).
When sending those rebate forms to companies such as the one mentioned above, ALWAYS, ALWAYS, send it through certified mail, because when you call them, and they say they've never heard of you, you can tell them that trick is not going to fly, because you have a receipt from the post office that shows you sent them the paperwork. And guess where I learned that little trick? HERE! HA! They thought they were gonna get me, and it didn't work! HA! HA! HA! Consumers 1, big bad business 0!
Perhaps you should have used your extensive Internet knowledge to research this company before investing with them. I'm sure that's what I'd do when it comes to my money. Or was this a Pell grant and all you invested was your time?
Thank you for the advise, I did. However,this program and the location were relatively new at the time I signed up. I enrolled, rather than simply studying on my own, for the contact with a mentor suppsdly with a high level of expertise, and for the supposed weight having studied at TechSkills rather than studying on ones own for the cert would hold in the industry.
My suggestion is still, no matter how computer-smart anyone is, if you're signing up with a school that uses mentors to provide direction and guidance in study, and that individual is supposed to have real-life experience and industry knowledge, request actual industry recommendations for that individual specifically. It doesn't matter what the subject matter or how good a school program if the person the school has hired to oversee it is taking 2-4 hr lunches and forgetting what they've asked for/told you/requested/when they've actually requested some action of you, and most importantly, when you ask them for explaination and detail behind subject matter processes and you're told you don't need to know that or just given the answer from the key verbatim.
I've seen a lot of complaints like this about ITT Tech, also. Do you suppose they're associated in some way?
I've never had any interaction with ITT and couldn't say. Personal experience is with TechSkills. And I wouldn't recommend Tech Skills. I can't even get an email back to get a formal copy of my grades while there. I've emailed the director and it's just ignored. Once they have your money, they seem to feel they owe you nothing. Not even formal verification of your attendnce and successful completion. I couldn't use them on my resume if I WANTED to.
directv and the dishtv being in the same family...deceiving to say the least...
I can't believe you went back to these people after they messed up your account in 2004. Consider it a lesson learned!
All basic charges for my utilities are paid a month in advance with the exception of electricity. Overages, such as more calls than my phone plan allows, are tacked onto the next bill. Have no heating bill since it's included in my apartment rent. I wouldn't consider that BS--it's fact.
Hmm very intersting,I have been a long time customer of this company since 1993 when they were NYNEX MOBILE.I never had any issues with upgrading billing or any major equipment issue.I had 1 issue back in 2002 when i couldn't delete and old voice mail but that issue was resolved in less than 10 minutes.The people at the verizon store (salem NH) are very nice and helpful.I upgraded my phone back in May and the transition was NO LESS than perfect.
A lot of my friends here in NH have NEXTEL and the service is so bad, its only works well in the southeastern part of the state. I have Verizon and i have NO issues at all.
I am writing this review in regards to us airways policy of charging a $100.00 fee on top of the difference in the cost of a new ticket.
I was scheduled to leave for a flight on 8-4-06 at 8:00 am. When I departed my house to go to the airport I discovered that I had a flat tire. Upon discovering this I immediately contacted us airways and informed them of the issue I was having. I informed them that because of my flat tire I would not be able to make that particular flight and I asked if I could be put on another flight the same day. The us air rep stated sure no problem you will just need to fork over an additional $100.00 + an additional $380.00 for a grand total of $480.00 for the difference in the new ticket purchase. I told them that this was not fair to me since I had already paid $300.00 for my ticket and if I paid the additional $480.00 dollars I would be paying 780.00 dollars for a roundtrip ticket. They would not budge. I feel as though this is unfair to the consumer who ran into an unexpected situation ie flat tire and that the airline would not be more sympathetic to my plight. I contacted corporate and the only thing they would do is reduce the $100.00 fee down to $50.00 for a ticket change but I would still have to pay the full amount for the difference in the new ticket price even though I was still leaveing on the same day.Unbelievable needless to say I did not travel on that day. I will not be taken to the cleaners by greedy airlines. If you are thinking about taking us airways as a carrier beware. God help you if you for some reason you missed your scheduled flight.
On a recent vaction to DC, we (wife, 2 teen boys) stayed at the Comfort Inn (12th & M). Like most places they employ the bare minimum of help so one guy (1) greets you (2) parks your car & (3) takes your bags.
He parked the car while we hustled our own bags up the steps to the elevator to our room.
I will get bashed for this but every employee was young and spoke English as a second language. I asked for a newspaper, then switched to Spanish, she still had no idea. The mgr said, "Oh she doesn't know what a newspaper is - she's from Guatemala!" (They were on the front desk.)
The room was tiny, no closets (small dresser), we got 2 towels that would dry a model and had the loudest air conditioner in the Western Hemisphere. My kids room on the other hand was musty, smelly and hot as Hades. We got trapped in the elevator for 10 minute until I worked with another guest to pry open the door and wedge it with luggage. Spend the money and go to the Hyatt!
This company is a joke, i paid for 3 flights for me and 2 friends, 4 days later i get the email confirmation stating that 2 of us are on the flight together and the third has been chaged without our permission or knowledge! it took me a further 5 days 25 phone calls to try and get it sorted and it still isnt, i have been hung up on, i have had 4 call back requests ignored i have been lied to and to make it worse no one is taking ownership of my issue! i have written them a letter asking for comphensation and have had no response! the call centres are all based in India so every time you call its a totally different person who always claims that the previous person you where speaking to has gone home for the day.
This company has no idea about customer service, once they have your money they dont want to hear from you! the only reason i phoned the call centre was the website advertised price would go up by £50 when you would try to book!
Another holiday i had booked with them completely lied about the hotel location, it claimed to be 500 metres from the main station, what it failed to tell you is that the 500 metres is over water onto a little island which i wouldnt drive through at night let alone walk from the wahrf!
Absolute disgusting in every respect steer clear from travelocity!
Do all these travel agencies share the same customer service team?
I think they all must use the same call centre, most are based in India...nothing against people from that country but service is terrible! Shows that sving a few bucks it more important than repeat business.
Renew your GQ magazine in the managers name - say he loves the politics, worship of celebrity, Hollywood & fads, the mostly "male models". Sorry I had to say that, the DC area this time of year would make the rooms smell like that if they don't keep the AC running all the time but I understand what you are going through. Sorry for your bad experience.
Where to I begin?
1. Your initial complaint was that you were angry because you called the airport an hour before you showed up, and were told the flight was on time. Then, upon arrival, you were told it was delayed. Do you have any idea how many things can happen in that hour, that affect flight departures? It could have been weather, equipment, ANYTHING.
2. You didn't want to wait around for a different flight at LAX, so you chose to call the service department and they advised you of a later flight through Chicago, but that you would have to overnight in Chicago. I don't understand why you would choose this option over waiting in LAX. That part is unclear, so I won't comment further.
3. You say the person on the phone assured you that United would pay the cost of the hotel stay in Chicago, and directed you to special services. I have no doubt that you complained about the hotel cost, and that she told you to see guest services upon your arrival in Chicago. I do, however, have serious doubts that she 'assured' you that United would pay. I think you are exaggerating to prove a point.
4. The service desk was 'closing' and would not help you. This is frustrating, I agree. Baggage claim could not help and offered you a slip for a discounted room rate. The part about contacting United later does not ring true. If they were going to give you a voucher for a room, they would have done so at that point. United isn't in the business of 'reimbursing' passengers. It sounds to me like she just wanted to get you out of her line and move on to the rest of the people.
5. After arguing with customer service over the hotel room, they offered you a 100.00 future travel voucher. Again, I have no doubt that they offered this to you just to quiet you and move on. Makes me wonder how much the room night was? You don't state this anywhere.
6. You booked an itinerary online, okayed it, read the terms and conditions, and then the computer 'magically' it changes it and sends you a completely different itinerary? Um, no.
7. You state that you are 'done' with United, so what is the purpose of your complaint? What do you expect them do to at this point?
People should look at: http://www.untied.com/ for information about United.
I am pretty sure most airlines do NOT offer reimbursement for hotel stays for delayed flights. That has been my experience.
They didn't offer him reimbursement for the hotel they offered him a $100 coupon. And this WAS probably done to move him out of the line, however, it was done. Whether the poster was 100% honest (not sure it's up to Tracy M to scrutinize every sentence and it's validity)... clearly United could have handled the situation better than shifting him around throughout the airport - most airlines seems to not know when their own service departments open/close, etc.
