Petco

Buyer beware ! Petco auto ship program issues. We have used this program for 6 months and in this time the 30 day auto ship has been in error twice once for bc the complete wrong product second time completely omitted from shipment. The program leaves no room for error and when it is wrong you'll run out of food foe your animal their best correction is 2-5 days away or a refund. For us this unacceptable. Petco reliability is seriously questionable please beware before having to starve your animal.

I picked up sophresh drawstrings liners for my cat's kitty box! Never again! You can't see the drawstrings and the design of the drawstring and liner is substandard! I'm stuck with 30 of these terrible liners...will not be picking these up again!

I had been taking my Maltese to be groomed @ Petco Arroyo Grande, Ca, ever month for 2 years, since Apr 2017. The groomers name was Amy & she was very good & followed instructions for grooming to the letter. When Amy had to have surgery, she recommended Sarah for my grooming needs. She too followed instructions for grooming. Then March 2019, I brought in my dog for her annual monthly grooming & was told Sarah was over booked. I told the girl named Sabria that I didn’t want anyone else grooming my dog but Sarah. Sabria assured me Sarah would be grooming my dog, but she would have to wait in a kennel for 2 hours. I said I'll bring her back as I didn’t want her in a kennel for 2 hours bcz they over booked her groomer. I brought Bella back in 2 hours, gave instructions to NOT cut her tail or ears, take extra off her nails & top of feet to the knuckle. To my utter horror when I picked her up her tail & ears were chopped off, & her nails hadn’t been trimmed, nor was the top of her feet. I also found out Sabria groomed my dog after I specifically said NO ONE but Sarah. She immediately started talking nasty to me & told me I should find another groomer. WOW. I scheduled my next month appointment w/Sarah, ignoring her smart-[censored] remarks. When I came the next month, I checked in my dog, w/instructions as usual. When I picked her up AGAIN my instructions where ignored & I found out some guy named Jesse had groomed my dog. I asked for the manager, who informed me my next grooming would be free. I scheduled Bella’s grooming. When I got there, they said my appointment wasn't in their books. HA, I always get an appointment card! I showed Sabria my appointment card & she said "too bad", they were over booked. I again asked for the manager. My dog got put on the books 2 days later, bcz I wasn’t going to let her sit in a kennel for 3 hours. When I got to her next appointment I waited until Sarah took my dog & started groomer her before I left. When I got back, she was groomed exactly as instructed. I made her next month’s appointment. 4 days before her appointment, Sabria called & said they could no longer groom my dog bcz she was on medication. My dog has NEVER been on medication ever! I told her this & asked to talk to the manager. I explained to him how rude Sabria was to me & falsely accused my dog of being on medication. He said bring her in & he would straighten out this situation. 2 day later he called & said the groomers were afraid to groom my dog bcz of seizures. WHAT, if my dog was having seizures WHY didn’t any of the groomers tell me? Long story short the groomers who didn’t listen tried to bash my dog by making up medical problems. The manager took their side & requested I have my vet send a "clean bill of health" to continue grooming my dog. I had my vet call the manager (@ my cost) & verify my dog never had seizure’s, has never been on medication, & is healthy to be groomed. My vet also faxed over her medical records to the manager. He never called me to schedule my dogs grooming as he said he would. I called Santa Maria Petco & the girl said she could get my dog in for grooming “no problems”. She said she found my dog in her computer, but nothing in regards to her medical records. After thinking it over I decided NOT to put my dog thru anymore drama @ Petco. I took my dog to CD Pet Emporium for grooming & was told they have over 50 dogs they groom from Petco bcz of poor service, bad grooming and nasty mouth groomers. In 60 years of CS I have never heard or seen such bad customer service, disrespect from a manager, or such rude or dishonest employees. I feel like contacting an attorney !

i was given a gift of 2 dog training classes my 8 year old beagle is a service dog trained off leash. I meet with the trainer Brittney Gish prior to the classes to make sure she understood my problems with Luke he has had some obedience training. i meet with the trainer Brittney Gish prior to start of any classes. I told her about the problems I is very strong, I live on a ranch very small fenced yard. I need to be able to take him out for walks to train and exercise him. However the attempts I had made to walk him I have been injured or he has took off, I need to be able to control when training, walking I have some experience training dogs but I am older now and weaker. Another issue I want addressed is food aggression. I have been working with Luke, he is getting better but needs more help. I asked if she could handle these things ? I need to know this before any classes start. 80% of our hour training class spent on these issues alone the time left over we can refresh the basic obedience training. Brittney assured me that she would agree to this. Being the class was just me and my dog.she also has more experience working with larger breed dogs. classes started and we were put in a tiny area with just a cardboard folding fence. I thought this area was just a meeting area . I found out that is the place where the dogs are trained no safe yard or a secure area or even room to walk a large dog. I felt mislead, I wanted the money returned right then, Again Brittney asked me to give this a couple more classes and then if I am not happy with it then I could quit and get a refund. Brittney did not keep her word. Brittney was getting ready to have a baby. so she was taking time off she said 2 to 3 weeks. once she returned she promised to only work on the problems we agreed to. I waited a month and no call from Brittney to return to classes, I called and was told Brittney still had not had her baby . I again waited 3 to 4 weeks I called again left messages for Brittney to call me, I called many many times after not hearing from Brittney in 4 and a half months I called and complained to manager, Brittney called me we set a date and time to complete the classes. Brittney offered to come to my home for this, I was pleased with this . At petco store we were constantly being interruption by customers shopping asking questions alot of distractions . well Brittney never showed or called, I called her again, she said she had lost my number, we setup another time at my home for classes, Brittney again NO SHOW NO CALL! I called in a complaint spoke with manager, I was upset at how unprofitable Brittney was behaving. I wanted my money refunded I was told trainers are not allowed to go to the homes of customers! I was told Brittney could only do the 5 and a half training classes I had left at 5pm to 6 pm. I could not do these hours. We agreed to Thursday's 1pm to 2pm . I show up and Brittney again did not show. A different trainer said she felt bad for me so she would train Luka today then offered to take over the training for Luka . she wants start teaching sit so on I had an agreement with Brittney to do the things Luka had problems with. My dog still can not walk on a leash I am out all my money my time my patience and I have been mislead lied to stood up ignoreds, the time I did spend at Petco was the trainer trying to me things I did not want or would even use, people constantly interruptions and no training promises not kept I have been more than patience it has been almost 6 months and still i have not been given anything more than untruths I have been victimize. thank you I hope we can resolve this problem .
Norma Lowe [protected]

My daughter used to work at the PETCO in Davenport Iowa in the grooming dept. For the entire year she "trained" to be a groomer, the grooming manager Mindy would have her groom some of her appointments...the manager took the paid commision on the grooms while my daughter of course got her minium wage salary. When my daughter finally became an official "groomer", that first paycheck she made well over $1000 in commision (once a groomer, they are paid commision on ea groom and no longer an hourly wage). When the grooming manager Mindy found out how much $ my daughter had made, she told my daughter that she needed to start "giving up" some of her scheduled grooming appointments to her. My daughter called me at work to ask me what she should do...I advised her that those people scheduling their appointments with her are her clients, not Mindy's, and that she should not have to "give" Mindy her appointments so that Mindy can make more money. My daughter told Mindy "no". Two days later Mindy had my daughter fired on some trumped up claim that my daughter brought her own dog in too many times in one month to groom herself. Now, 10 months later-my daughter is doing wonderful working at a different grooming salon that treats her well. Several of my daughter's PETCO clients followed her to the new grooming salon. We just found out that Mindy, the grooming manager at the Davenport Ia location, has just had my daughter banned this week (10 months after being fired) from the the PETCO store. I cannot believe that this is being allowed over jealousy of how well my daughter is doing! PETCO...I will NEVER patron one of your stores again...and I will tell EVERYONE I know about the crooked dealings of some of your managers and how corporate could care less!

The company is only out for getting free labor when they want to and trying to look good to the public. I worked for Petco for a year and transferred to a store in Illinois about half-way through my time with them. The store manager wouldn't do her job and take care of things for the animals or the employees. She wouldn't change my address in the system when I moved here, she leaves early every day and no one does anything about it. She never makes sure the animals are getting cared for and paperwork on feeding the reptiles is getting faked as they lose animals and now they won't pay me my last pay since I left them because I couldn't stand this anymore. Human resources is useless and you're lucky if you're not speaking to a foreign person on the other end of the line, but they won't address your concerns no matter what you do. This manager couldn't care less about the animals or you as an employee as long as she gets to keep getting away with doing nothing and get paid for it. So yes, their attitude overall doesn't surprise me. I am filing a complaint with the Illinois Dept, of Labor against them for withholding my pay and will be suing them soon after. Maybe the company will do everyone a favor and just go out of business.

My son was PROMISED a job at the new PETCO in Greenwood SC and he waited 3 weeks, calling TAMI almost daily. Tami had excuses daily for not talking to him and even told him she would return his call. She has yet to return his call. Of course I called corporate to let them know its very unprofessional to promise someone a job and then not follow through with their promises and I was told that someone from corporate would get back in touch with me about this but I"m not going to hold my breath as I asked how long it would be before someone would return my call and I was told they could not give me a time frame. I will NEVER go back to PETCO and I hope this NEW store closes as quickly as it opened!

signed,
a concerned parent

My wife and I took our small dog Lola in for just a bath and a nail clip and round in Frisco TX. We dropper her off and headed to a movie. Once we got out, she had 2 voice mails on her phone, we listed in horror when they left a message of how she sat on the drill and cut her tail exposing the bone. Luckily we were just down the street. We rushed in there, my wife was crying, and yelling "where is Lola!" Where the "F" is Lola. They pointed to the Vet next door in the same building, they said she was at grooming...unbelievable! We got her from grooming and went to the Vets office where they immediately saw her and consulted with us. The bone was exposed at the very tip of her furry tail. The Vet had to trim the hair and suture the skin over the bone (he let us into the room as he did this). He fixed her up and she didn't even know what was going on. The Vet and his staff were great. Petco was at fault here, placing a rounding drill down on the grooming table running right next to the dog, what an idiot! When we dropped her off, he was handing a small dog to it's owner because the dog bit him and sprayed anal glands at him, should have just grabbed Lola and walked out.

Corporate will hear of this, though nothing will ever be done from it. This idiot should be fired! We have gone to them for years with both our dogs, and back then, they had a great staff, attentive, professional and seemingly caring. Now, all the original groomers we knew are gone, all the good ones it seems anyway. We are never going to Petco ever again. I will use a recommended mobile groomer that most of my neighbors use.

I ended up going out on workers comp. and they never to this day have paid any of the bills. thats why petco will never be #1. shop at petsmart

I also worked for petco, never missed a day of work. when they fired a groomer. they let her in my locked station and she took all my stuff. I couldnt work till I replaced all of it myself, Petco will never be my choice of work place, and the Drugs are present, I have turned a few people in. and nothing was done. its too bad, I really like the people and their pets that came in.