This past weekend I brought my family to Cedar Point for our yearly vacation, new to Cedar Point. We planned this after summer and school startings to have a decreased wait times in ride lines. Not only were the waits out of proportion for an amusement park even at peak season. We were sold tickets at the main entrance and ALL events had been sold out!!! We were not given the respect of allowing us to decide if we would like to come back another day. It was so frustrating for us. We waited at the shortest line for restaurant service, waited 45 minutes to be seated and then had to wait an hour and 5 minutes to get our food, and some of the food was missing. This whole vacation was so miserable that I actually just cried on the drive home. We have been looking forward to going on the roller coasters all year. We were so excited on the drive up from Memphis. We were able to go on two exciting rides, one of them being a roller coaster. I would also like to note that after entering the park and finding our that ALL events were sold out, we asked to have our money refunded or tickets for the next day. We would have went to the water park that day and came back the next. We were rudely refused. I do realize that this is not your fault personally, but I have planned this event and spent ALOT of money, got alot of hopes up only to be pie faced!!! I have heard alot of good things from other colleagues/Physicians and really want to chalk this up to a horrible day for you and a horrible experience for me.( I was so upset that we did not stay Sat night in our hotel and go to the water park the next day. Not caring about losing that money) Would just like some common courtesy.
Victoria L. Holmes
2940 Bartletts Heights 2 Dr
Bartlett, TN 38134
Thank you for your attention to this matter.
12/31/15 @ 12:20pm disgusting attitude from a Billing Deptartment lady by the name of Shelly. called my facility in regards to a bill. Had a very nasty attitude and even had the nerve to laugh at me sarcastically while I told her I would look for the information. Talk about wanting to reach through a phone at someone. I have heard about St.Francis and never in a good way and now I see why. will be trying to call her number and speak to her supervisor today and make an actual complaint. disgusting behavior from a Customer Service standpoint.
Had surgery at St Francis Mooresville campus on 12/11/06. After "numerous" phone calls from myself to the hospital to obtain a "correct" bill, I finally received an accurate billing statement dated 1/1/08. On 1/14/08 at 3:55 I called the central business office listed on the statement and spoke with Natasha who offered a couple of billing options or stated that I could just money "whenever". She was specifically ask if this would pose a problem or lead to a collect situation - she said "no" ! I sent a payment that day. On 1/25/08 I received a phone call from a "collection agency" in Chicago by the name of Harris and Harris regarding this account. I went over my notes with dates/times/names from the past year in dealing with St Francis and they suggested I call St Francis. I called and spoke with Jessica who confirmed my notes and then said she could take my payment via Discover, but first had to put me on hold. Jessica came back on the line and said she had spoke with her supervisor "Aaron" who was going to attempt to pull the account back from the collection agency. She would not take my payment and stated she would have to call me back next week! I called back the collection agency to let them know of my call to St Francis - the agency had already received a call from them and were holding things while they tried to straighten out the mess. So what is going on? St Francis billing dept is not even affording a patient an opportunity to get payment to them... it seems someone just wanted to "clear" off their desk.