Princess Cruise Lines

Hi!My cruise WCVVMC (Catherine Villareal Catuncan)with Emerald last June 22, 2019 went great-I had paid ahead for a Sicily excursion hop on hop off and had cancelled way ahead of time before the cruise started.I did not get a refund possibly because I closed the account with WellsFargo that I used to pay the cruise and switched to my husband's account with Chase.Also, we moved and possibly if you had sent a check did not get to me or the change of address confusion.Please update me and send a refund check as soon as you have researched the issue to the address I provided above.Thank you very much.

Catherine Villareal Catuncan