Priceline.com
reviews and complaints

Booked Extended Stay on Old Sauk in Middleton WI through Priceline Dec 30 2019. Room had old nasty pizza left in microwave, dirty comb hidden in the sheets, dirty washcloth hanging on shower curtain. Priceline would not back me up or issue refund/credit yet I was booked into a room that wasn't cleaned. The customer care rep said it was not their problem. So I'm not going to be using them anymore. Not worth it to save a dollar.

Arrived at hotel at 2:30 a.m. and went to priceline app. It would only allow me to submit for the day with arrival t 3 pm. booked thinking it would be something that could be worked out inside. Desk staff member refused to assit stating we had to return at 3 pm in the afternoon and that their was nothing he could do about it becasue priceline rules. We asked to pay the difference between the room he had avialable and the actual room booked and he refused to accomodate. Contact with Priceline indicated that the hotel could make an exception and they choose not too. As a customer it seemed like one person blaming the other with no resolution. Yes i understood that the app was set up for no refund however as there was a room avialable at a different pricepoint and I was willing to pay it. the hotel, Microtel Inn & Suites By Wyndham Ocala, took thier money and I guess rebooked the room for that day so they knew the situation and was unwilling to work iwth someone at 2:30 a.m. that was just looking for a room for his family

Dec. 11, 2019
I needed to make a reservation for a motel room at the Quality Inn, Clarkston, WA.
I went to look up their number online and found an online reservation that appeared to be for the Quality Inn. They advertised their Best Rate Guaranteed to be $89.11 which was similar to what I had been paying when staying at this Quality Inn. I entered my credit card information and made the reservation. Next thing I know I am getting a cofirmation for $133.03. I immediately called the direct line for this Quality Inn in Clarkston, WA and they informed me they had the reservation but it came in through Priceline. They told me their room rate was $89 plus a 9.7% tax for a total price of $97.81 and to contact price line to see why I was charged $133.03. When I called Priceline they refused to cancel the reservation or the charge and were unwilling do anything about it. To me this is a bait & switch fraud Priceline is doing.
A resolution would be to charge no more than what the Quality Inn is quoting me. Especially if Priceline is saying their price is the Guaranteed Best Price. As far as I am concerned- the $133.03 charge is an unauthorized charge to my bank account.

I was making a reservation for a Naples Courtyard Marriott for a wedding. The wedding party had select rooms and lower rates for this event. I called the number that was on the computer, thinking it was for the Marriott, and explained to them I was with the wedding party of the Barkley party and I was to get a discounted rate. The gentleman on the phone informed me that he could get me this rate and informed me that it was $377.68 for two nights. I thought that was a lot of money since she said it was a discounted rate. the gentleman on the other line informed me I was getting only a $24 discount. I couldn't believe that. When talking to the wedding party they informed me that I was spending too much money for the hotel rooms. She gave me the number directly to the hotel and they informed me I made my reservations through Priceline. I have the confirmation note and NO WHERE DID IT SAY PRICELINE AND I WAS NEVER TOLD I WAS TALKING TO A PRICELINE AGENT! I found out that the rooms were half that price directly through the hotel since it was arranged for the wedding party. I was LIED to by one of your customer service representatives. HE never ONCE informed me he was with PRICELINE and HE NEVER ONCE told me to call the hotel direct since I kept saying to him I am suppose to get a discounted rate. He LIED and told me that it was the discounted RATE. Did I mention he LIED to me! I have used Priceline many times when I chose to use it but this time I did not and was taken advantage of. I am very angry and disappointed in the personnel that you have hired to deal with the customers. This experience makes me to NEVER use your company again.
Very disappointed
Sharon Moreland
[protected]@gmail.com

No where does it ask about pets. It asked about adults and children. I didn't know which hotel I was getting till after I reserved. I called the hotel they do not accept pets. I can't cancel and book another hotel. At this point I will not use priceline or recommend them. I called priceline. She stated about the amenities. I still do not understand. I feel very upset. Martha Burks

I made a reservation for my son at a Best Western through Priceline for my son. Two minutes after I made the reservation, I found out that my son was going into the hospital right away. I called Priceline within five minutes of making the reservation and the person I talked to said they would call the hotel and work it out. Best Western is very good about refunds. My credit card slip the next month has the hotel charge on it and I called right away. First the person I talked to said that the hotel was charging a one night non refundable fee. Then when I asked if I spoke to Best Western directly, they said it didn't matter, Priceline was making the charge and wouldn't refund it. So, was it the hotel or Priceline who was charging this 'fee'. My guess is Priceline. They are a scam and shouldn't be allowed to operate in the United States!

This company is a total scam and should not be used on your site.
1. Give us a smaller vehicle than we rented and would not give us an option.
2. Would not rent to us unless we took additional insurance although we did not need more.
3. Added $80 to our bill one month later for toll charges.
Check BBB they are total scam artists. Many people had horrible experiences with them.

Had a terrible time on the MSC ship with the rude people, ship rocking constantly, had to call to get our room cleaned everyday, and a few other things. So with that said, on to the "tips". I had tipped the people who i thought deserved it and just wanted to get MY gratuities back that i paid up front. And the guy on the ship told me to contact who i booked through and now i'm being told NO, i should of got them on the ship? Why is there so much confusion and lying and all the run around? I just want my money refunded! I'm so unhappy with this experience. What a nightmare. Please respond.

Dear Priceline customer support,

Priceline has decided to relocate me to another 3.5 star hotel in a completely different location and twenty five minutes from the airport without an airport pick up. The new hotel has half the amenities as the original hotel I booked and Priceline gave me a 17.50$ refund and to top it off the original hotel I booked still has rooms available.

I understand mistakes are made and sometimes relocating guests is necessary however Booking.com/Priceline should really make more effort with their guests. I am traveling from Canada and arrive in a Orlando late tonight without a pick up so will pay up to 60$ US for a TAXI FARE after already being charged 750$ canadian on my credit card for a hotel I never chose.

Chatted twice and called - spoke to 2 different (1 "supervisor") people on 11/6/19 that just kept saying NO even though their website said this could be done if not booked as an Express deal or Name your own price. I even called the hotel in the Bahamas and they said they would have no problem taking care of this if Priceline would call them. The hotel gave me detailed instructions on how to rectify this and still just kept saying NO.
A desirable resolution would for them to do actual work and make this happen or cancel and refund my $4, 000 and I can even use them again to book the right room. This was a surprise for my 2 children with their first trip out of the continental United States and I just want to make it perfect for them - the trip is 3 months!

My case number is [protected]. When I reserve a hotel room through express deal, I clearly listed I have 2 adults, 2 kids. However, the room that I reserved is up to 2 adults. At that time, I am not very clear about the number of beds. When I call in to the priceline agent, I am told that hotel will only provide me with 1 king size bed. I told them I need at least 2 beds, but they said it is not available, or if available, charge me extra $30 a night. I feel that the website really deceive me, for it should never provide me options that cannot fit my number of people. Also The agent/manager refused to cancel my reservation.

We made a booking for 2 adults and 2 children, putting in the ages 1 & 3.
It came up in the express deal for a hotel on both of our devices.
We booked the accomodation. And then found the name of the hotel. We saw that a child under 2 stays free using a crib. And assumed our 3 year old could sleep in our double bed. We arrived at the hotel and Priceline had given the confirmation that there was only two adults and no children. The hotel stated that 2 children can not stay in the room with us and we would need to purchase another room. They were unable to give us a refund for the accomodation, nor would Priceline give us a refund so we had no option but to purchase another room. Not only did Priceline state we would have a double bed, the hotel said priceline confirmed twin beds.

Speaking to the customer service operator she states that in the conditions at purchase that the rooms will accomodate up to 2 adults. Which was acceptable since the child would be using our existing bed, and the baby in a cot. However, the search engine and priceline did not make the hotel aware that we had 2 children and therefor could not prewarn us that we infact needed TWO rooms. Had the search engine been correct, it would of brought up the same hotel, but indicate that we should would need to purchase two rooms. All things we could of avoided going through booking.com or hotelbeds.com directly.

I did not get a result of the customer service operator. I was hung up on 3 times. Nor did she agree that the search engine has a glitch or is a tactical scam to trick customers into thinking they were getting a good deal. Just to find out you have to pay double at the hotel. Luckily they had another room available and we had a credit card to purchase or we would of been at a greater loss of the entire room.

3 star hotel was barely a good hostel. We were given non-smoking rooms but the entire place stunk of smoke. The area we chose was incorrect, we got outside the border of the town we requested.

I book a rental car through price line. I had to cancel my reservation because my husband mother had some health issues. We had to change the dates because now my husband's mother is going to be coming to live with us. It took me forever to find a telephone number and when I tried to do it on line it would never not let me sign in, I tried at least 10 or 12 times to sign in and kept getting error messages even though I was using the correct email and pass word. Call Thrifty only to be told that I had to do it through Price line. Finally got through and was told that I could not reschedule or cancel my reservation. The lady that I spoke with said because it was a medical situation that they would cancel but I have have to pay a cancellation fee. I had her cancel it. Then I look at my itinerary and It has right at the top of the receipt that you "FREE CANCELLATION UP PICK UP" I called back and spoke with a man and he said that I had to pay the fee for the collision coverage that I had gotten on the car. I told him that I didn't get the insurance and about the language on the itinerary. He kept saying it was the insurance, I said a few nasty things and then hung up. Obviously Price line does not care about it's customers.

Complaint Reference #[protected]

Name. Edward Flowers
Original Rental Car Company Booked on Priceline: Fox Rental

Expected compensation: 190.70

Fox Rental through Priceline (Paid) 177.06 on 10/17

National Rental Car (Paid by CC) 367.76 (booked compact car, same as Fox Rental)
Please reimburse CC #[protected] (Same card used for Priceline)

[protected]@gmail.com for confirmation

Priceline #[protected]
I had booked a package deal but had to cancel 12 hours later. I called directly to Priceline the next morning and was assured that all would be cancelled. They cancelled the hotel and car, but the air fares showed on my Amex statement. I disputed it but Delta showed Amex the order with no cancellation. My bill was reinstated. I called Priceline and was told that "another office" that handled the transaction would revue it and get back too me. Still waiting.
[protected]@comcast.net

I booked an hotel with priceline.com and at the hotel they gave me another room, my vacation day should have been a romantic moment with my fiance and I choose that hotel exclusively because had creek view and the hotel not gave me a choose but just to take one with parking lot view and after I spoke with a representative of priceline.com she gave me an amazing 20% back.
I think this is a fraud because the hotel finally rented a room that could have been vacant for that day and for me my vacation day was unpleasant and they refunded me the difference of the cost for the room, hotel wins you guy do not loss but the customer does...This is a fraud

Trip Number: [protected]
Hey Mario,
We've confirmed the cancellation of your
Easirent rental car - Miami Intl Airport (MIA) on 10/5/19
see details
Cancellation Details
Easirent
10/5/19
Economy Car
priceline cancellation policy

Any applicable refund should be posted to your account within 5 to 10 business days from the date the cancellation was processed.

I made a car rental online, upon arrival at the agency they did not accept my payment type.

The company charged me $24.91 anyways. They do not have a working telephone number and the number priceline gives is disconnected, no joke.

The company did not accept the card for rental but did use it to charge a cancelation fee. Plus the insurance policy was also charged by another company who works through priceline.

Priceline said it was Easirent who charged the card so they gave me a non- working number to resolve the issue. I had to cancel the card and pay $5.00 to the bank for a new one.

No matter what happens I will have to wait 90 days for the bak to do an investigation.

Basically it is a bait and switch

I paid $77 a ticket extra to select my seats on a flight I was taking just to find out that they don't guarantee the seats you selected on their website! I choose aisle 11 per the choices on priceline.com to later be told they are pushing me back to aisle 17 because aisle 11 was preferred seating. If aisle 11 was preferred seating it should have NOT been a choice to select when I paid the extra money!

On May 29th 2019 i purchased a round trip ticket to Phila.and back to Jacksonville Fl. A.A. and Delta.A.A. was the airline to Phila., they changed my flight time so they let me cancel that flight. The return flight i kept, but the agent made a mistake and canceled both flights and it is a non refundable ticket .Now priceline are giving me problems with my refund .They need to hire people who understand english better they would have not made the mistake

This company does not care about the customers at all ! My son accidentally booked a hotel that I was looking at and now they say they cannot refund me my money on an accident! I know that orbitz do not play these games with their customers they refunded my money on a hotel he booked through them by accident there's no way I will ever do business with Priceline since I'm not a valued customer here ! Thank you but no thanks you literally lost my and my family and friends business and everyone else on social media will here about this to on my YouTube channel !