Priceline.com
reviews and complaints

I've been driving for 25 years. I had my first accident and went to the Enterprise Burnt Tree Branch in Dudley to receive a rental car. I explained to the person there why I needed a car. He informed me that there were no cars available until Friday, even though it was only Monday at that time. I found myself without a car, no money, and feeling stranded. I was worried about how I would pick up my kids from school and go to work in the evening.

Now, shifting gears to another topic, I want to talk about priceline.com and Booking.com. These two companies are actually under the same parent company. My experience with them has been quite disappointing. I visited their website to book a room for two nights, specifying that there would be two adults and two kids. The website allowed me to select a two-queen room and provided a price. I went ahead and added all the taxes and fees, completing the payment.

However, the confirmation I received stated, in fine print, that the booking was for two adults only, with additional charges for kids. This is completely false advertising. Although the customer service agent I spoke to was very nice, the manager I later encountered was rude and unhelpful. They claimed that I had booked for two adults and now I have no proof of my initial selection. I challenge you to try it right now; it's a clear and blatant fraud.

Overall, my experience with these companies has been disappointing, and their false advertising practices need to be addressed.

On June 6, 2023 a friend and I call the number listed on the page of Bard's Inn. We thought we were calling the reservation desk direct. We told the representative what we needed. We would need three separate rooms for two nights, August 2nd, 3rd checking out on August 4th. We asked for the cost of the rooms and were quoted $139.00 per night. We agreed to that and she then said the total cost would be $1057.45. Before agreeing we asked if there were any more fees or costs and was told no the amount would be $1057.45. Upon checking on my credit card statement I was charged $1135.26 plus a service fee of $15.99 for a total of $1151.25 an amount we did not agree to. I think I am due a refund of $93.80. See the attached copied from my credit card statement.



Jun 07, 2023

HOTELBOOKING*SERVFEE LEHI US

$15.99

-----



Jun 07, 2023

PRICELN*THE BARD S INN [protected] US

$1,135.26

Cheri Mondiel

[protected]

Booked a prepaid room at Jackson Extended Stay. When I arrived at the hotel I was told they were overbooked and would not honor my prepaid reservation and I'd need to take it up with Priceline. called Priceline to get another room and was told "system" won't let them book another room, so I ended up without a room even though I paid for it.

When I called for a refund, I was told the "system" wont let them refund the reservation.

Basically, if you book a room with Priceline it's like buying a lottery ticket. Sometimes you get a room, sometime you don't, but either way you lose your money.

I booked a hotel due to my brother being in ICU. My brother ended up passing late that night so I wanted to cancel the rest of my trip. The hotel was definitely on board with refunding rest of the trip but Priceline kept telling me they could never get a hold of a manager and finally 5 days later that they would not issue a refund for the days I did NOT stay in the hotel!

This is absolutely ridiculous! This company needs to shut its doors! I will be posting complaints on every place I can find!

I was staying at this location since May 21 super eight in manassas. When I first checked in, I was not asked for a deposit and then a couple days later on May 23 I was asked for a deposit after the front desk employee saw my guest I saw the employee earlier and he didn’t ask for anything until he saw my guest. I asked him why if I didn’t pay for a deposit when I first check in on may 21st why pay one now? He stated that every single person that comes to the property has to pay a deposit but she’s not sure because I wasn’t asked to pay a deposit when I first checked in. I asked around the location and asked a couple of people if they had to pay deposit minorities said yes but why people said no. I was kicked out the hotel and couldn’t enjoy my reservation for those two nights how is this fair. This place is a racist and discriminate people. I have evidence of ask people if they pay deposit you will see that the white said no the minorities said yes.

I filed a dispute on a transaction in January and my case was won on March 17th. However, the charge remains on my account and now it says I owe the minimum paymet by June 8. I have called repeatedly about this issue and they keep telling me they will escalate it, but nothing has been done to issue me a credit. Now I am concerned about late fees and having this go against my credit if I don't pay even though I don't need to pay it because I won the dispute. They keep promising me that a manager will call me because when I call they won't transfer me to one. I have had this charge on my account since January and its June now. I won the case and am still fighting this. I want to close my account and am very frustrated with the lack of service on this card regarding this matter. I need my credit now!

IF I COULD GIVE THEM A NEGATIVE 5 star review I would. In the beginning of March I booked a trip to Florida and canceled the hotel within a week which was good enough to get a full refund. As of today (5/31) I still have not received it. This was the 10th contact (13th if you count the 3 times they hung up on me) since this saga has started. All paperwork for proof of transaction and charges was submitted AND approved by them multiple times. Then today they said that they cannot link this transaction type to the property (EVEN THOUGH THIS WAS APPROVED BY THEM). I will no longer use a company and that DOES NOT SUPPORT OR CARE about their customers. It is a travesty that this is going on for so long...

Dear Priceline,

I had the pleasure of visiting London and made a plan to stay at the Britannia Canary Wharf. Honestly, it was the worst hotel stay ever and not only was I disappointed I also met guests who complained and commented as well.

1. I arrived on May 27th and found that my reservation I made erroneously was canceled so instead of honoring the price they charged me the full amount. The room 707 hey gave me had buggers on the wall and other things on the wall and the room was dirty. I took photos and complained.

2. The next day May 28th I rebooked thru priceline and I checked in to this dark room with no windows. They next morning I woke up and there we flys and bugs everywhere. They wanted to spray the room and leave me there fortunately a manager saw all the bugs and moved me to room 104 from room 110.

3. Lastly, I had money stolen from me while my stay at the hotel and they refused to provide me any documentation so I had to file a police report at which point I was in room 104.

This hotel is not good at all and I recommend priceline be aware of this matter, as I am a respectable customer of priceline and use your service for my travels.

Sincerely,

Rose Satz

I booked into a hotel had the worst experience ever no security no locks on the door, bloodstream sheets, dirty blankets, etc. and this was given to me as a 4 to 5 star hotel. I was told there’s no refunds or money back. I told Priceline that I had paid $130 for the hotel when the hotel at South told me it was only $58.58. I even have the email. Priceline refused to give me the difference or pay me back the full amount. This is the worst experience ever and they would not help to make this better. I have told him that from now on if nothings dealt with, I will go to every route possible to let people know at the poor service from Priceline. I was kept on hold off and on for several days telling me that they would deal with us and work things out and then they came back on hold told me to call back every time I called back that start again read the notes and say oh we have to contact the hotel. I sent in all the pictures of the hotel and the locks being broken no lock on the unit door etc. and they still would not help me. To boot I was also sick from the food and it ruined three days of my vacation they offered me 20% off for future bookings. That is not good enough. They say they price match they did not price match. This is the worst company ever they’re not even helping me or talking to me.

I was tryning to reserve a motel in Payson Arizona and it ended up being a hotel in Payson Utat, which I cant use. And they say sorry no refunds or changes. I email and called within 10 minutes of seeing the wrong hotel was booked. So now I am out 250 dollars and I hate Priceline and will burn them to the ground on every complint and revue site I can find... and I have lots of time on my hands so... be ready Priceline... you SUCK... Bunch of thieves.

Russel Gamble

[protected]

We recently made a booking of the website which I had booked a double room. On the website there was two choices Double room without windows or double room, so I picked the double room.. on the intinory it’s then said inner room which I phoned Priceline and they said it had windows as is picked the double room and not the double room without windows. When we got to the hotel the hotel said we’d booked a room without windows which we hadn’t. We paid £180 for a room for two night expected windows in the room because I am clostrophobic in then had to pay an extra chmarge through the hotel to have a room with windows. Priceline have given misleading information about the room and then I’ve had to pay extra which I think is a disappointment when we’d already laid for a room with windows.

On May 20th, 2023, as always, I used Priceline to purchase a ticket for a round-trip flight from Memphis, TN, to Casablanca, Morocco, through Priceline. Shortly after, I realized my name had been duplicated in the passenger's name do a system error. I called customer service for assistance, and the supervisor, who answered, said she would fix the issue. After being on hold on the phone for 40 min, she told me that the only way to do it was to cancel the flight and rebook. I expressed my concerns regarding canceling the flight to pay a higher price after waiting to receive the refund when it was an easy fix to my duplicated name do to there system malfunctioning, especially not my mistake. I asked to speak to her manager, and she said no one was above her.

To my great shock, when I called back shortly after to see if a different person could resolve the issue, the customer service lady informed me that my ticket had been canceled/voided with no name of who canceled it. I was taken aback, as I never gave such permission, nor was I informed that the supervisor would take this action and has the right to do so. I spoke to the same supervisor again, and when the customer service lady transferred my call, she admitted that she was the one canceling my flight by advising me that this was the only way to correct my name on the system. Advising someone doesn't mean they agree to something.

This situation has caused me significant inconvenience. Spend all my weekend on the phone with Priceline and United to cancel the reset of the ticket as she canceled half and left me with a return ticket only. Waiting for the refund to process took four days and not 24 hours, not to mention financial loss as I used a credit line via Affirm to purchase the ticket but after refunding the money I lost the pre qualification to get the same amount do to the fact that cancelation effect the loan qualification amount, as I will have to book another flight at a much higher cost and change all my plans to pay the difference.

On April 24th I booked a flight on Priceline. Within an hour I canceled due to the offering not including the high cost of luggage and seats.

I had been instructed by Priceline to cancel directly with EasyJet which I did immediately.

I rebooked our flights and was promised a refund with a stiff penalty.

I have spent long hours on the phone waiting on hold and speaking to Priceline (five times) only to be referred back to EasyJet.

I had texted on April 24th and was told I would receive a refund minus a penalty within three days. Though it wasn’t $40 as stated on EasyJets website, due to the third party involvement I reluctantly agreed to the hefty $77 dollar penalty.

On May 25th after a month of back and forth EasyJet confirmed in an email that they refunded Priceline (or perhaps someone else’s credit card) on April 25th and as a result I haven’t received the refund. I was referred back to Priceline again by EasyJet and Priceline referred me back to EastJet. An hour and a half flight is costing me $900.00 if I don’t get back the refund!

Since Priceline booked the flight shouldn’t they be held accountable? EasyJet refunded Priceline within 24 hours!

- I booked the hotel via Priceline on Feb 02,2023 at Kuhio Banyan Club for 4 nights (March 25-29) it’s non refundable booking. And I realized that I booked the wrong month. I contacted the priceline immediately and customer service was not helpful. They told me the hotel didn’t pick up the phone but every time I called the hotel, the hotel picked up my phone. And they said they cannot refund or change the reservation. So I tried to dispute on my bank account. After that I got the email cancellations from Priceline on Feb 22 and mention they will proceed the refund. I found out the month later that the refund was $0. I called their customer service again and they cannot really help anything. Some of their customer service advised me to dispute via my bank account.

First of all, why priceline sent an email to cancel my reservation and mention they will refund that made the customer thought that I will get the refund but the refund is $0. I found out later that it’s auto email and not clear information in their email.

Secondly, I knew that it’s non - refundable policy and I will stay with the hotel without choice but they sent me cancellation email. That was the reason why I had to find another hotel to stay and priceline still charged my money for service I didn’t use.

Thirdly, their customer service are not the position to help anything. So I really don’t know who I should contact to really help and resolve my case.

Moreover, I found out later on the reviews that this happened to a lot of customers that their customer service are not helpful and Priceline will not refund anything to any problems. It’s not good for human society to have this kind of company and steal people money. I lost my $425 for the hotel I didn’t stay because Priceline sent me the cancellation confirmation. I worked so hard to get this money to the business like this. Hope this will be helpful for the people who read it and not to use Priceline website. If you don’t want to waste your value time, your soul and spirit. Or you don’t want to deal with the bank or the court, stay away from Priceline.

I will never, ever do business with Price Line or Affirm, Ever! And, will make it abundantly clear that they are a predatory Lender. I have been dealing with a flight charge that I refused to pay for six months. It was a double booked flight, the same airline. My credit has taken a severe hit although my account with AFFIRM "my "Lender" has been in dispute for months. Yet, they were allowed to affect my credit as I refused to pay. Essentially, I had no choice other than to pay a bill which is fraudulent and untrue. I am in contact and providing my information to Washington State Consumer Protection upon the advice of my attorney. I will also ask for monetary damages past for the six months that I have had to deal with the charges which are inaccurate an not my liability and never have been.

I currently have a round trip flight scheduled for my son. I went back to Priceline for the car rental and it took me forever to find a reasonable EIGHT day rental car for my 23 year old sue to his age. After I paid the $550, not including insurance, I saw on my itinerary email the exact same size car and length of time for almost $100 less. Why would they not offer that same one, knowing his age, on MY profile on the app? I cannot cancel and they will not change it, and they will not change it to that price. Contacting them is easy, yes, if you can understand them on the phone and if the chat stays connected OR if they were able to handle things. I couldn’t even ask a question BEFORE I rented it, even though I did have the flight already paid for. I also had a $50 coupon that deducted only $18 from the price I paid. Very frustrating.

Booked car 5/6 for 4 days in Tampa with Priceline. Car company (Routes) overcharge, basically forced me to buy their insurance & would not honor Pricelines insurance rate, and when I called Priceline they gave me no help, no place to file complaint, no satisfaction at all. Never use Priceline.

Routes Rental car company demanded a copy of my Insurance Coverage Declarations page on arrival. Saturday so couldn't get co or agent. Overcharged for being forced to buy car co. ins, Priceline said $65 but car co would not honor that so paid $99.99 plus tax. Could not prepay for gas. No shuttle service early in the morning so had to drop car off at airport (despite shuttle service advertised) and charge an additional $50 for that (was going to be $100, they gave me a "break"). Had a functioning SunPass, but told if I used it was $15 everytime I went through a toll. "Better not use toll roads" was their solution. Charged $500 deposit that is supposed to be refunded when car returned. We'll see. Never again with this company!

Booked a flight on March 16 on price line.com. Trip# [protected].

Subsequent family emergency necessitates a change in schedule.

Called priceline on 5/12/23 to reschedule. Spoke to Rochelle. She confirmed my flight carrier EVA allows changes for a $50 fee plus any ticket price difference but does not allow cancelations. She found an alternative flight for me and on found the same one on their site. Then she tells me shes getting an error on her system and put me on hold while she contacted the manual reservation dept. After returning she informs the ticket will be $1000 more. After I complained she tried again and the ticket was $600 more and she suggested I call back another day. I quized her on the "system error" if it will be a problem when I call back and she says its a common problem.

I requested talking to a supervisor. I got Robert he said he could adjust the price but when he checked no flights available even though I can easily find the exact same flight on the priceline website on multiple days. He suggested I call back that their inventory changes.

I called back the next day and spoke to anthony same run around. He suggested I call the issuing Airlines (EVA). Called EVA and they can't change it because I purchased through price line.

Called again on the 15th. Spoke to Maria.bno availaibilty no mater what days I pick. Again I can find availability on there site. I ask to speak to a supervisor again. Spoke to Ivan. He explained that the pricline ticket prices are not available to me since I'm changing my schedule. No tickets available. After pressing him he found tickets for $2000 more.

I am in the military and my command told me I was unable to attend that hotel I informed them of this, I was told that my booking for a hotel I never stayed at would be refunded and never was they lied to me and proceeded to avoid the fact they messed up and take responsibility for there mistakes. Talked to the manager who proceeded to say, “it’s not in the notes”
Although we were on a recorded line. This happened on 2023/05/12.

The whole idea behind Priceline and similar sites is to provide a quality experience at a discounted rate. Somehow the good deals offered on your site have been reduced to mainly hotels with sanitation, pest control and other undesirable conditions. It would seem that you need a secret shopper program. I am through using your service for hotels and rental cars. Every experience is negative. Your service for flights is the only one that remains somewhat satisfactory. I highly suggest a secret shopper or other client investigation program.