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Popeyes

popeyes.com

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1.2

Overall reputation rating based on reviews and complaints

Popeyes earns a 1.2-star rating from 19 reviews and 1341 complaints, indicating that most fast food enthusiasts are dissatisfied with their meals.

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Popeyes Complaints Page 49 of 68

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T
7:36 pm UTC
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Popeyes #[protected] E. Colonial Dr, Orlando FL Two weeks ago purchased a 10 piece spicy with two large sides. Paid an up charge to change 2 thighs for breasts. Not only did they not change the thighs for breasts, but they only gave me 7 pieces instead of 10. Returned on 2/22/20, ordered the 10 piece spicy with two large sides and again paid the up-charge to...

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4:59 pm UTC
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classic chicken sandwich quality silpping fast. I was there 2/10/20 lunch time and 2/9/20 lunch time I have been a sustomer in the Rocky Mount location since recent grand opening. It was better than I coud have imagined. THe beginning was extroardinary. THe quality has begun to waiver. Please Help!!!

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J
7:38 pm UTC
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Popeyes chicken

Have purchased the 3 piece meal several times and have not had any complaints until today. This eve ordered two 3 piece dinners, one all white and one regular. Got the dinners home and they were both standard meals. The chicken was absolutely tiny and was not done. Very disappointing and was not willing to make a 20 minute drive back to the restaurant to get the issue resolved.

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B
7:16 pm UTC
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I took the survey & didn't get a validation code.

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N
7:03 am UTC
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I have been to the broadway location several times in the evening after I get off of work which is around 9:50-10:00pm I can never get a chicken sandwich, they are always out! I then ask for a four piece dinner, I can say regular they are always out of that as well, vica versa! I actually have to drive seven minutes away when the broadway location is two -...

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K
10:37 pm UTC
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I went to your store #13266 @ 2450 SE Green Oaks Blvd, Arlington, tx. I am showing a picture of the rice I received maybe a tablespoon of beans. Your counter help Yasmine was laying on the counter to take your order. The Caucasian women in the green shirt was I guess the manager was replenishing items but I had mentioned no sweet tea that was not replaced...

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M
4:44 pm UTC
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This popeyes always have customers waiting a long time to get their orders. The workers never work to get orders out until customers start complaining. I waited over 45 mins for a 4 piece mild on Dec 24 2019 came there at 4. Still waiting as a type this complaint. The manager who ran that swift today had a I dont care about how long customers wait. It so...

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T
8:59 am UTC
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Hi, I really love your restaurant and love showing up to parties with it! But today when I bought a 10 piece family meal with five biscuits and two large sides and four chicken sandwiches, I got to the party and realized I had been given only 10 tenders and two biscuits. I wasn't able to return the food to Popeyes and exchange for the correct food...

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A
2:37 pm UTC
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We arrived at the drive thru with 5 cars in front of us and waited 10 minuted to even begin ordering. After ordering we still waited another 15 minutes to arrive at the paying window and receive our food. This is ridiculous, people have places to be and we cannot be waiting 30 minutes for something that should take 10!!! All cars waited in line for at least 30 minutes and one truck even cursed at the cashier.

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C
4:00 pm UTC
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I was asked to wait forever at drive through to get meal. The person that waited on me understood my order but someone in back was yelling and telling at him something different. I was asked to drive ahead and wait at the stop sign for what seemed like forever. I ordered 2-3 piece wing combos and 2 piece breast and wing. When I got all the way home I...

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L
11:30 am UTC
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I ordered a Spicy Chicken Sandwich Sandwich Combo and a 2 PC Spicy Combo to go - neither one of the orders were spicy! The 2 PC Spicy order was very cold and tasted like it was left over from the day before or longer. I called Popeye's Customer Service before I am writing this and the person took the information about this order, however did not seem to be...

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Y
8:55 pm UTC
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my name is Yolanda Cotton I went to popeyes on 11/14/2019 at 7:41 pm and ordered a 2 piece dinner with biscuit and red beans and rice, a side of coleslaw and 2 classic chicken sandwiches, I did not receive my coleslaw, I did not receive my biscuit and they gave me spicy chicken sandwich instead of classic, I consider myself a valued popeyes customer because...

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R
9:03 pm UTC
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To whom it may concern, I have been a loyal Popeye's customer for over 30 years now. When the location at 2000 North Howard Street in Baltimore (#110952) first opened, it was the best location for friendly service and quality food I had visited in a long time. My son and I just visited this location and was disappointed to find that the quality of service...

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G
6:50 pm UTC
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November 7, 2019 Popeye's Louisiana Kitchen Ref: Manager - Shonnise 4946 Hwy 6 North Store #2202 Houston, Texas 77084 To whom it may concern; Today Thursday November 7th, I went Into the Popeye's store # 2202 at 3:30 pm. I had four people ahead of me. I notice that the manager Shonnise was talking bad to the employees and also with a bad look on her face...

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T
6:56 pm UTC
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I called Popeyes 2 hours before I went there to see if they had chicken sandwiches left, and waited in line for 2 hours waiting on a chicken sandwich, just to get up to the window, just to hear that they were out of them. Lady on the phone said that, as long as I made it before 6pm. What a waste of time, and bad customer service for not letting people in the line know that they were out of them.

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L
2:33 am UTC
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My family went to Popeyes tonight November 2nd to get the family tender meal with two sides and a chicken sandwich. We had ordered the meal 20 minutes before we arrived. When we pulled up to the window they informed us that they were out of the chicken sandwich but did not have our order. So we were parked to wait while they made our meal. After 30 minute...

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S
11:13 pm UTC
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I have visited this location on several occasions and was given old and undercooked chicken. The night time staff has intentionally given me old chicken on several occasions. I have gotten chicken from this specific location that was still pink inside with broken bones and hard. The managers were rude and did not care about being reported to corporate. I...

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N
12:35 pm UTC
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Yes this is the second time I've been do your store in Pittsburgh on Wharton Street and both times I've gotten home and they forgot several items in my large orders today is November 3 I was one of the first customers of the day and they have no green beans no mac & cheese no coleslaw and they screwed my order up again where I live in Pittsburgh there i...

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M
3:47 pm UTC

Popeyes I never received my refund.

I had placed the order on Sep 30 and the order was not approved but they charged my credit card already, after an hour when I did not get any order confirmation, I requested a cancellation and they said they would refund it back to my card for which it been over a month and I have not received my money back.

I contacted the support and there was absolutely NO HELP.
All they did was left the conversation and said, we have already refunded the money.

Very bad service and I will never ever order from this app and will make sure people know who bad the service is and the company is not even capable of helping.

Worst Experience!

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J
10:11 pm UTC
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On 10/20/2019 at 6:31pm I placed a order in drive thru Cashier informed me that i would have to wait 5 min i responded That would be fine, while waiting i witnessed 2 employees entering several vehicles 15 min employees re-entered the restaurant i proceeded to go through the drive thru the cashier walked away Another employee is wiping the hot table off...

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