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Unprofessional/disrespectful employee
On 14 June I went to store #5527 on 13795 Warwick Blvd, Newport News, VA 23602 to purchase chicken. I had two coupons for two different transactions. The young man at the register informed me that it was only one transaction per coupon, I understood that, and informed him that I would be making two different transactions, however when the short skinny black...
Read full review of PopeyesCustomer service
2 weeks prior to needing my order I stopped in to personally place the order. I was guaranteed that my order would be ready on time that there was no need to follow up. I took a photo of the hand written order with my cell phone as proof of my request. When I arrived to pick my order, 11:15 on 6/11, they had no idea what I was talking about. I showed them the photo of the order to which one of the employees commented that I didn't need to shove the phone in the tellers face. This young man needs some customer service training. After this they found the order somewhere in the back area and proceeded to dredge chicken to fill my order. This made me a 1/2 hour late for an 80ith birthday celebration with 20 people waiting.
There was no apology for dropping the order or no compensation for my inconvenience. I love Popeyes Chicken, but the service at this location leaves a lot to be desired.
Order ahead pickup service not available
For a while now the order ahead pickup service online has not been available at the Jena, Louisiana Popeyes. Therefore I cannot use my points or free rewards. The lobby has been closed for a long time also. The employees say they have no control over or anything to do with this service. Well they are missing out on a lot of my business, which I suppose they could care less.
Read full review of PopeyesI was ripped off
I got ripped off. I saw ordered a breast and wing dinner combo, which was supposed to include a biscuit, a chicken breast, a wing, red beans and rice, and the drink. What I was given was the red beans and rice, biscuit, drink, and 2 wings. Unfortunately, I didn’t check the dinner until I got home. I immediately contacted a number I found online regarding...
Read full review of PopeyesGeneral false advertisement
The last two times i have visited the popeye’s on Prairie Ave and Rosecrans in Hawthorne CA, they never have what is advertised in their window or inside changing menu.
The first time was the tackle box of shrimp. It was posted in the window and inside menu but the said it was discontiued. I told them that they should take it off the menu and they responded we can’t do that.
Now today then inside changing menu advertised the blackened chicken sandwich combo at 5.99 they kept saying that is just the sandwich, that is not how it was advertised. After discussing it for a few minutes i told them to just cancel my order and i left.
Desired outcome: Make signage and menu clearer so that your employees can understand them
Cant seem to get an order right.
The last 3 times I have order from Popeyes in Batesville MS, I ordered on line and they never have my order ready. Then when they throw it together it is wrong. They don't seem to care about the customer. I even received a wing with feathers still on it. I reported it to corporate before and nothing was said or done about it. Maybe a call to the health department would be in order. If it was shut down for a few days and a hefty fine then maybe then you would take these complaints seriously. If I order door dash they forget the simple little things such as Straws with the drinks.
Desired outcome: Close your doors if you are that bad.
Service and overcharge
Went to popeyes for.my lunch break and waited almost 15 mins to just order, then I ordered and noticed they over charged me for a sandwich so the mgr refunds me and only gives me 4.99 instead of 5.42 that I paid and tells me that's normal that they only owe me the 4.99 like really just wow! also this location does not care about customer service people where waiting a long time to just place order and longer to get food!
Desired outcome: nothing mgr is incompetent and maybe needs retrained
Customer service
On May 26th, 2023, my fiance' and I went to the Popeyes Chicken location on 5794 Union Mill Road , Clifton, Virginia to order chicken for our parents. As we drove up to the speaker box to order, a female staff member asked for our order and then mocked us while laughing. When we pulled up to pay for the order, a manager named Ahmid or Omid gave us the food...
Read full review of PopeyesOut of food and products
On June 3,2023 @ 8pm I went to drive thru I ordered a 10 piece chicken. They asked mild or spicy. I said spicy. They said they could only do half and half. When I asked why they said bc they got a new fryer (explain how they makes any sense) This is not the first time they’ve been out of chicken. On another occasion I had to wait 10 min for them to make...
Read full review of PopeyesChicken strip meal rip off
I went to popeyes in May 31st. Wonder a 3 piece chicken strip when I opened the box 3 dried up skinny chicken tenders that have been sitting out all day. If it was not 17 minutes away I would have went back to return them. I would have never served a customer these dried up chicken strip that I paid 6.49 that's with a coupon. The fries was cold they have to...
Service
I arrived to Popeyes in Poinciana, Fl on 06/01 at 9:30 pm to pick up an order, and I was told they were out of chicken, and it has happened a few times before. My personal opinion is the employee's don't want to work so they just make up an lie. Also, if that isn't the case the manager should do a better job of ordering more food, but I think their just lying and its very unprofessional and your company is losing money.
Read full review of PopeyesWhere the manger Jerry Watkins, Richland, MS
I was told that Jerry Watkins was fired at Popeyes in Richland, MS, that store is struggling without him, lunchtime rush has been horrible since his departure. I visit on yesterday and it was about 15 plus waiting on their order at lunchtime with the drive thru wrap around the building, this guy always had the best customer service at this store and was a...
Read full review of PopeyesEmployee Discrimination
I sadly report facing a personal attack from my workplace. I have been working at the Popeye’s Lousiana Kitchen, St. Mary’s Road, Winnipeg, Canada since last October. I am a student at UofM, and it is a very hard part time job for any student. But I never looked for another job, because I knew Popeyes did significant effort to train me, and I never wanted...
Read full review of PopeyesHeat problem at 11307 Redford
On 05/30/2023 I went to order me a two piece combo and while I was waiting on my food I noticed that the employee that was making my meal had sweat dripping off him which fell into the food I ask him could he replace which he did but when he brought out my food a felt a rush of heat coming from the back kitchen I am a loyal customer at this store and I don't think of safe for the workers to be working in the kind of conditions
Read full review of PopeyesFalls advertising? (Ghost pepper chicken wings )
I have seen your TV Ad about Ghost pepper wings so I decided to stop by at store #2568 6224 Greenbelt Rd, Greenbelt, MD 20770 05/26/2023 6:22PM and my host was Pamala 20097. My order was 6 Ghost pepper wings, I tried 3 wings didn't felt any heat from Ghost pepper only i felt grassy moths! after i decided to throw rest of wing in the trash and i left. Sir...
Customer service at 229 Bound Brook Rd Middlesex, NJ, 08846
At 12:45 5/29/2023 I was attempting to purchase chicken with a coupon for a "mix" of 10 pieces or tenders. In my case 2 peaces and 8 tenders. Never had a problem before. He stated he could give both pieces and tenders. I simply said well it says mix and never had a problem before. He began talking to me like a 2-year-old so I said fine I will just get...
Read full review of PopeyesEntire meal / chicken/ mac and cheese and customer service
The food was horrible at the Pentagon city store. The staff ignored my complaints and basically said there was nothing they could do. The chicken strips were exposed meat and all the batter was in the box. The biscuit taste funny, spoiled. The lemonade freezie was great. The mac and cheese was very nasty, chucks of cheese not melted. Over all I bought 2 meals 14.00 and 16.00. I actually bought a homeless man his food and the C.S. person frowned at me for asking his order. He was hungry and dirty. She was being nasty to him. I felt like they did not want him at the counter. Well overall I usually enjoy your chicken. It was like a real waste of money. I have both receipts in an email. I would like a refund or a meal coupon...
Carlesia Evans
[protected] carlesia.[protected]@verizon.net
Desired outcome: food coupon or refund
Food quality.
I just ordered and picked up 14 piece chicken tenders family meal in Zephyrhills Florida off Gall Blvd. The chicken was tough and over cooked, the mashed potatoes and gravy were very watered down and tasted like spuds, not fresh potatoes and the gravy was barely there and flavorless. Biscuits tasted sour and the cajun fries were cold and greasy. Overall terrible! Shelby and Jared Hendrix
Service and timing was awful
Came into restaurant ordered a 16pc family meal. Half and half with fries and mac & cheese. Cashier told me it would be a few minutes for chicken. My receipt states 6:19pm. By 6:45 i still had no food. Went to counter to ask what was taking so long. Cashier stated they are waiting on chicken. I stated it shouldn't take 20 minutes for chicken. Waited a few...
Read full review of PopeyesIncorrect order
Store #3361 Order #218 on 5/24/2023 at 6:11 PM PST Placed an order for 18 pc family meal and 1 kid's meal. 18 PC family meal was to include 3 large sides. Upon returning home and unpacking order, discovered I was shorted one of the large sides. Tried to call the store but got dumped into a voicemail system that indicated the inbox was full and could not...
Read full review of PopeyesAbout Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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Overview of Popeyes complaint handling
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Popeyes contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 4 4 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 17 17 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
Most discussed complaints
unsanitary restrooms and poor customer service! 46 (opinions to this review) My son hasn't gotten paid for working for you in over a month 2 (opinions to this review) Shorted chicken from 10 pc box missing 3 Thighs 2 (opinions to this review) drive thru problem 1 (opinions to this review) chicken strips 1 (opinions to this review)Recent comments about Popeyes company
My son hasn't gotten paid for working for you in over a month
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