Electronic Arts (EA) review: I won the jackpot, but they wont pay! 220

i can't click onto anything on pogo. nothing i click on will open up. all i can do is go to pogo home page but thats it. wont even let me e-mail teck support. i am so tired of this stuff!i ahve paid club member fees for 4 years and cant get help to fix my problem.is there anyone out there who can help me please? thank you

You can type it online and google it and you will see that there were 28 lawsuits in 4 years against them, and yet they're still operating.That's just ridiculous.I really hope somebody goes to prison for a long time.I was recently charged by blizzard.com and then electronic arts, incorporated.com somehow, considering that I have never ever done business with them, or signed up for anything like that.I hadn't even heard of them until i had to go to the bank because i realized that over 600 dollars were taken out of my bank account without my knowledge.Somebody must've hacked into my computer.I'm devastated and tired of dealing with corrupted institutions.

I won $10 in Monopoly Slots on 4/6/09 and still haven't received anything from Pogo. Not feeling too confident after reading everyone else's experience.

purchase phlinx many months ago now it does not work if i receive no response today i want to cancel my membership

wow I didnt realize pogo was like that i have been playing on pogo for about 6 years! I may reconsider after reading all thhis! What a horrible thing to do to people! It is called slander when someone accuses you of something you did not do! mjr73080

I haven't experienced ever winning on pogo, but found a number of threads similar to this one about pogo cheating people out of their winnings. So I decided to take a look at their terms of service agreement to see how they define "cheating" and found the following under point #10 Rules of Conduct: You may violate the Terms of Service if you: ... Use and communicate exploits to gain unfair advantage in a game. It's about part way down a heck of a long list of rules.

I'm assuming that they include any sort of chat conversation between players where players would work together to achieve a badge goal. This is almost guaranteed to be something that they keep track of as they also monitor chat logs for inappropriate language. So I'm guessing if they are denying winnings and you have ever chatted about working with other players for badges or whatever, that is what they would consider as cheating.

I myself have done this and actually appreciate these sort of chats as a way to bring about conversation between people playing the games and before now would never have considered it cheating as much as just a way to work together to achieve a goal and to foster interaction between members of the pogo community. It seems unfortunate to me that EA/Pogo doesn't seem to see it in the same light. Especially since I always kinda thought that was the purpose of a social community sort of site.

In this discovery I'm now left to decide whether or not I even want to continue with my current membership (I've actually already cancelled up until the end of this billing period for now), if I want to sign up with a new username and try to follow their Rules of Conduct just incase I ever win anything (which I figure to be unlikely anyhow), or to just continue on with my current account I have spent a number of years building up. I think it really sucks that I have to consider this at all and it has totally taken the fun out of even playing.

At any rate, I thought my discovery may help to shed some light for some folks on why they are being accused of "cheating." So sorry to hear that there seems to be so many folks out there that are being denied their winnings on what seems to me to be a technicality.

hiya, did you get your account back? I was terminated as well.. i am gathering info about pogo. thanks so much..

i agree, have paid 22.79 on3/25/09 for 350 gems and still have not received them. would like to know what is the problem i know you wouldn't wait a month if my account payment was do. please respond or my bank will try to retreive my funds, really wanted the pogo gems. joanne [centralvagold52@wmconnect.com]

On April 20, 2009 I was in spades trying to play a good honest game when all of a sudden there were 3 other players which were all the same person cheating me. I have found that this goes on everyday 24/7. I have also found that players can make another name for FREE that is similiar to mine. These cheating players do this day in and day out and pogo does nothing about it. As any human being would do, I got upset about it. Someone reported that I said a bad word which I did not say and I was terminated permanately. There is something seriously wrong here and pogo does nothing. I contacted pogo by phone and also EA Support by email asking them to lift the termination and I have had no response as of today 4/23/09. Its so sad that people need to cheat for a colored dot. Whats even more sad is that, paying pogo members get terminated for lies told and the ones that pay nothing and cheat people get to continue playing. Maybe with so many complaints being filed, a good lawyer with a backbone will see them and file a class action lawsuit against pogo and EA support. Im sure there is a case here somewhere. If so, I would like to be on the list for the suit filed. In the meantime I will just do like the rest of them and make a FREE screenname and play under that and save my money since pogo is not worthy enough to have my money for a membership.
MartinFan@aol.com

Pogo's billing customer service number is [protected] - I hope this helps you out.

what ever just stating a simple fact about this company all you people complaining that pogo won't issue refunds or that pogo keeps charging your credit cards. If all you people would wake up you'd realize that they (pogo) is a business, and they don't refund money, they don't have to as long as they state that they don't do so, and as far as all these people whining on billing, you don't want to be billed then don't keep billing info on file.

i hate when people ### and complain over stupid chit that is easily avoided if one were to actually read EA's terms of service (TOS)

but obviously no one is smart enough to do so.

I have no problems with pogo, and i don't complain when their servers are down, even more I don't complain on a message board that has nothing to do with EA or pogo hoping that the problem will get resolved.

the simple fact is that you want things taken care of you need to conatct the company you are dealing with not hoping that someone will fix it for you on an unrelated site.

If you don't want to be billed by pogo then take out your billing info, if you want a refund you are out of luck. If you don't like some game they have, don't play it, if you have a problem with another player report them...not that hard to figure out.

and no i never worked for pogo if that is what you were trying to apply to me there Jason. but what ever.. you can think what you want. random people on the web can't solve every problem i am just trying to let these people who are complaining about money and billing know how to resolve it if it can even be resolved and not to expect to be refunded any money they legally do not have to since they clearly state that all sales are final and that they issue no refunds for any reason.

but whatever, you strike me as another dumb ### this world could do without, and one that would go on pogo and start chit with player for no reason than to amuse yourself.

you are placing that comment in the wrong place, you need to contact EA to find out why your account was suspended and for how long.

i hope you sent an abuse report to pogo with his sn so if he really was a pogo employee they could take action on him/her. but from the looks of the name i don't think it was an employee of pogo.

pOGO.COM, i HAVE DONE SO MUCH DAMAGE TO MY COMPUTER TRYING TO FIGURE WHAT i HAD TO DO TO GET ON THE SITE, AND ALL ALONG THEY ARE JUST ONE BIG SCAM, WOW. THIOS PISSES ME OFF . THE TRUTH IS BETTER THEN THINKING IT IS SOMETHING WITH YOUR COMPUTER IS WHY IT WON'T LALLOW YOU TO GET ON THEIR SITE.

I bought 86 gems for $4.99 and i want my money back!

I purchased 86 gems for 4 .99 and I cannot play the game so
I want my money back!

Blukntryangel

I won the pogo jack pot in Pogo Bowl on 10-23-08. It took me faxing my w-9 to them 3x and countless e-mails to receive my check on 1-23-09. I was not happy with the customer service I received from Pogo/EA sports. I think if I would have not been on them daily with e-mails I would have never received my check.
At one point they told me they mailed it but could not provide me with a tracking number, then told me they stopped payment on that check and was sending another.
If you won KEEP ON THEM! BTW I have been a long time pogo clubber and was on a free pass with a new screen name when I won. Makes me wonder why I paid for all those years!
I got a check from them for $2347.50...and it cleared! LOL

Thanks to all of you. Your complaints have really helped me. Thanks for the address and phone numbers to EA Games (pogo.com). If you want to get together to file a complaint, please count me in...sheila42g@verizon.net

i know how you feel my old acct was blocked or suspended to to them sayin i was trying to give out free tokens ..i emailed them on more then 1 time to show me proof that i was doing that & they couldnt i finally closed my acct with them

when will all u ppl learn that all this company is is a rip off company. they give two shakes of a dead lambs tale what you think. hell all they can say when u call in a complaint is "oh yes we fully understand" now this pisses me off to no end. oh oh i said piss LOL. in the game room all in the family slots this evening a name came in and gave my address address, telephone number and my address along with another ladies. now guess what pogo did. yep u right nada. now does this surprise any of you? doesnt me. this person said theres no way pogo will do anything to her. WOW what a statement to put out in a game room. opps it was the 50s room. now does this give u the idea shes doing something for pogo? sure did some of us. POGO u know what im thinking.opps better not say or u may uspend me LOL. as swoon as my subscribtion runs out im gone from ever joining anything associated with this company. noe how about it peeps u want to join me and rebell against POGO? ill be back u can be assured of it LOL. im going to harass pogo now LOL. im not checking anything u cant read my writing tough i understand LOL.

First of, I would never give these crooks my credit card number, lol. I have heard of these scams when pogo first came out, why are people falling for this still? I never did believe the actually paid, LOL!

Hey,

I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.

[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.

[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...

Hopefully this helped!

i paid for pogo membership and now i am not getting all the games available to me and someone was signed on today using my password. please help me fix this problem so i can enjoy pogo games. thank you barbara bowman

well this happened to me ...I was in a room playing with another person who was being harassed, we both reported the harraser and then the next thing I know I am banned from playing...I am like wtH? and in regards to your jackpot problems, lemme tell you how they know if you have used a program because pogo OWNS BADGEHELP.COM if you use anything from there they will know it they have trackers on the website, so there ya go, they set you up so they don't have to pay, crappy I know but I am begining to think these people are crooked in every sense of the word!

I can not get any help from nowhere. I paid to be in a pogo club NOT AOL POGO CLUB. I have recently been thrown into aol club. I do not want to be in this club. I want to be in the pogo club I paid to be in . IT WAS NOT AOL POGO CLUB. please tell me how I can get back into the club I joined. I have many friends in this club, and I have over 200 thousands points. Please help me I have not been in the club in over a week. I do not like aol pogo.

To complain, you have to do it right. Electronic Arts owns POGO. Please complain to them directly and maybe you will get somewhere. Here is their information:

(If you want to get a company's info: Go to yahoo finance and look up the company's profile assuming they are a public company meaning they are on a stock exchange)

Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
United States - Map
Phone: [protected]
Fax: [protected]
Web Site: http://www.ea.com

KEY EXECUTIVES
Pay Exercised
Mr. John Riccitiello, 48
Chief Exec. Officer and Exec. Director
Mr. Frank D. Gibeau, 40
Pres of EA Games Label
Mr. Peter Moore, 53
Pres of EA Sports Division
Dr. Gerhard Florin, 49
Exec. VP and Gen. Mang. of International Publishing
Ms. Linda J. Srere, 52
Marketing Consultant, Advter. Consultant, Director, Chairman of Compensation Committee and Member of Nominating & Governance Committee

To complain, you have to do it right. Electronic Arts owns POGO. Please complain to them directly and maybe you will get somewhere. Here is their information:

(If you want to get a company's info: Go to yahoo finance and look up the company's profile assuming they are a public company meaning they are on a stock exchange)

Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
United States - Map
Phone: [protected]
Fax: [protected]
Web Site: http://www.ea.com

KEY EXECUTIVES
Pay Exercised
Mr. John Riccitiello, 48
Chief Exec. Officer and Exec. Director
Mr. Frank D. Gibeau, 40
Pres of EA Games Label
Mr. Peter Moore, 53
Pres of EA Sports Division
Dr. Gerhard Florin, 49
Exec. VP and Gen. Mang. of International Publishing
Ms. Linda J. Srere, 52
Marketing Consultant, Advter. Consultant, Director, Chairman of Compensation Committee and Member of Nominating & Governance Committee

iwood like your email

I ben playing for along time and mypogo game gust stop

dang are you gonna be alright? maybe we should get you to the doctor

help me

I DON"GET OUT MUCH AND I PLAY POGO A LOT TO CHAT WITH OTHER PEOPLE PLEASE HELP ME.I'M ABOUT TO GO OUT OF MY MIND. I HAD A RULE OF NOT LETTING ANYONE TOUCH MY PC, BEING SHE WORK WITH PS'S I DIDN'T THINK SHE MESS IT UP BUT SHE DID .WHEN I TRYED TO GET BACK ON I COULDN'T REMEMBER MY PASS WORD, AND IT'S BEEN HELL EVER SINCE.PLEASE PLEASE HELP. I JUST RENEWED MY MEMBERSHIP MADE A MISTEAK, AND LOST OVER 13 MILLION TOKENS. THANK YOU GLORIA HARRIS [PEAPIE43]

i let my friend use my pc friday night now i can't get back in pogo games i can't remember my password plus i just renewed my membership july 4 i made a mistake and pogo took all my tokenks and i been with pogo for years .i had over 13million tokenks

wow how gay I just joined today. I saw a notice in my chatroom saying, "so and so won 4, 999 dollars". Wonder whats going to happen to them. Im ashamed in EA. they suck.

I started an account about a month ago and forgot my password. I gave you the wrong e-mail address and have been trying for 3 days to find out how to contact you with my correct e-mail address of nyc11671@verizon.net to obtain my password so I can continue to play on club pogo. I am aggravated that I have not been able to play for 3 days but had to pay for these days. My account name is CarolynDomin47 and I enjoy playing. Can someone please contact me and give me my password so I can get back on to play games. For some reason my account does not appear when I get into the club pogo icon and I cannot ask it to go into my account because I forgot my password and gave you the wrong address to send me my password so I can continue to play. Please, please get in touch with me ASAP at the correct e-mail and give me my password so I can continue to play. I have missed a lot of badge bonuses because of not being able to play for 3 days. If this cannot be rectified immediately, please refund my money and I will discontinue club pogo. Thank you.

I won a prize there and got to keep it. Wonder what made their radar go up in your case.

Why haven't I been able to play any of the pogo games for the past 3 days?

EA.Club POGO I'm disagree because you charge me two times on may and july 2008 43, 24$My nick name on pogo gertrude3663

i want to cancel my pogo club

I also paid for the pogo club, and it tells me the same thing, no access, trial expired, no such account, and when i sign up again, it says name is already taken. Duhh, yea by me. I made numerous complaints and no response, I want my money back!

Linda