Pogo.comI won the jackpot, but they wont pay!

D
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Verified customer

I won a jackpot which was doubled since i have been a member for 4-5 years now. Finally after doing all the links and giving them all the info needed the page said to wait 60 days well 60 days went bye and i emailed them which took at least 6 different times because all they had was some crazy automated email reply then then send me email saying i wont get the money that at some time during my member ship i have cheated, and that it may not have been me but maybe someone using my acct. thats a dang lie and they don't have to prove it they said. I like to play games on the site and never played for the jackpot. If they aren't gonna pay people when they win then don't have it.

Responses

  • Am
    amber robson May 21, 2007
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    a verified customer
    Verified customer

    Yes I would like to complain of the fact all the jackpot winners are not members and are playing on guest passes and when I go to follow them they aren't even in a room. I just want people especially club pogo to know that i have a list of names dates and games of "players" that have won the jackpots in every game but mysteriously don't exist!! I also want to let people *pogo* that if actions aren't taken care of on their part it will definitely be taken care of my part!!!

    0 Votes
  • Je
    Jessie Cohen Jul 08, 2007
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    a verified customer
    Verified customer

    I'm afraid the same thing may be happening to me. I won a Jackpot on 6/12/07. A few days ago my JP badge disappeared and I'm no longer on the recent winners list. I've never cheated or used any type of program to increase tokens. I wouldn't know where to find one or how to use it. I used the Pogo help and sent a message asking where my badge/winning posting went. Haven't heard anything back from them yet. If this is true we need to see if we can find other people who have experienced the same problem and see if we can get Pogo investigated for fraud. Maybe the FTC would look into this.

    0 Votes
  • Rh
    rhonda himmelman Jul 09, 2007
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    Verified customer

    I have a huge complaint.. My screen name on pogo is prettybaby222ply... Well, i was playing pogo yesterday. I have a membership... I stopped playing for a while, then after that i went back into pogo, and it told me my account was disabled... I am hysterical, about this. Was was my pogo account disabled??? I did nothing wrong at all, when i play in the games rooms, i have respect for all people, i'm very nice to everyone... HOW COULD THEY DO THIS TO ME??? I'm so furious... i'm still waiting to hear from pogo, in which i haven't heard back from them yet... This is totally NUTS... And i'm not impressed at all... Actually i'm so pissed off... There are so many people complaining about how pogo works... How do they expect people to pay money? When people like me get disabled form a very not happy.

    rhonda himmelman

    0 Votes
  • Ba
    Barbara Townsend Jul 11, 2007
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    Verified customer

    I was playing super Lottso and it said my password was invalid to enter a new password of which I did. I continued to play. The next morning when I went in to play regular pogo games my membership account was GONE> I was ask if I wanted the free trial t ime again. I am so upset my friends have no idea what happened to me, and I have no way of contacting them. I have tried by the hours t o send e-mail in every shape and form and no answer. I love the games. What is this all about?

    Someone told me to contact the AOL rep but I can't seem to find out how to do that.

    0 Votes
  • Sa
    Sally Jul 13, 2007
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    a verified customer
    Verified customer

    For everyone who needs help with POGO. It is run by EA Games . Here is their phone number (650) 628-1500 It is a call center . Feel free to pass it along to anyone and everyone in Pogo. They will give you their standard reply that they are looking into it. Do NOT fall for it. Ask for an administrator or supervisor. I have also supposedly won a jackpot in april of 2007 and have not received my money promised to me either, I am a pogo club member. I do not use Pogo cheats or automated play either. They have told me that I have not received my cash prize because they had not processed a batch of paperwork yet. Which after 4 months is unacceptable.I have called them and emailed them consistently with no result. They have promised to overnight my check to me by tomorrow July 14, 2007 but have refused to give me a tracking number. Then proceeded to tell me the check was in the mail. This is definitely an example of FRAUD in every sense of the word!

    0 Votes
  • Ka
    Kathy McDonald Jul 17, 2007
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    a verified customer
    Verified customer

    Count me in as another jackpot winner who was ripped off! I won on 4/18/07, one month later (after filling out all their initial paperwork), my jackpot badge disappears, I email them... guess what?? YEP, they say I cheated (used an automated playing device) and I will not get my $4999 win! I asked for the date/time I cheated and they said they can't prove it. I also asked if they had a 3rd party auditor and they said no, their word was it and if they say I cheated I loose my jackpot. I find it interesting that as of today they still show the win under my wins section (KathyMcD68 is my pogo id) so they still look like they've paid me! I know of several people this has happened too, personally I think it's a very cheesy way to not pay the big winners, what a savings to pogo (EAGames)... I will not be renewing my membership to them.

    0 Votes
  • Je
    Jeannette Byrne Aug 03, 2007
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    a verified customer
    Verified customer

    The Pogo ad said try out for two weeks and give me the runaround while I am trying to apply to try out and I end up paying for a year membership. I don't even like Pogo much and after a day, I realized that they had very little I wanted for $39.99 US. That is a lot of money for non satisfaction.

    I tried to reach them asking for my money back but they are unreachable... they keep sending a person on to Wiki or some other thing when you click help or contact and I have their address on my PayPal and they refuse to answer that.

    Such playing of people sucks and makes me sick. Does anyone know how to reach these money grubbing people?

    0 Votes
  • Ri
    Richard E Bail Aug 03, 2007
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    Verified customer

    I had the same thing happen. I was an instant winner of a whole $10.00 and they said I lost it because I supposedly used a cheat program. I don't even know what that is. It isn't the fact of the $10.00, it is being called a cheater and just on their say so. However, we have seen several winners but when added to friends list to find them there is no such person or screen name.

    0 Votes
  • Je
    Jeremy Duenk Aug 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I read these concerns and emailed EA to see if my own account was eligible to receive cash prizes or not. I asked: How do you determine if an account has ever used an auto software program or a cheat utility? Also, does using an auto software program or cheat utility cause the person's account to permanently become ineligible to receive cash prizes?

    The response from EA: Unfortunately that information is not for the public and I will be unable to divulge any such information. If everyone knew how we did check they new ways of cheating could be formed.

    Should you have any further questions please take a moment to review our FAQ site http://support.ea.com

    Take care,

    EA Rep Joseph B. / GM Messy
    Player Relations
    Tech Support
    Electronic Arts

    I followed that up with: I would like to know if my account is eligible to receive cash prizes.

    They responded: Unfortunately I cannot tell you such information. Should you win a jackpot then you will know if your account is eligible or not.

    Should you have any further questions please take a moment to review our FAQ site http://support.ea.com

    Take care,

    EA Rep Joseph B. / GM Messy
    Player Relations
    Tech Support
    Electronic Arts

    0 Votes
  • Sa
    Sandy Phillips Aug 13, 2007
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    a verified customer
    Verified customer

    Pogo has suspended my account for inappropriate use. Have no idea what they were talking about. Then I received the following e-mail: We have determined that your account name is in violation of the Electronic Arts Online terms of service. As a result this name can no longer remain active on pogo.com. As a valued customer we wish to offer you an account name change. This will allow you to keep your stats, tokens, friends list, and badges while operating under a name that is in compliance with our terms of service.

    Screen Name: SKPCOON.

    I have been a member since 2001 and have used this screen name so why after 6 years is it in appropriate? I have been trying to contact pogo or EA customer service to no avail. Does anyone have a way to contact them? Or have had this experience?

    0 Votes
  • Ge
    George Primmer Aug 15, 2007
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    a verified customer
    Verified customer

    Came looking for help, but really depressed. My wife won around $900. Today she got the your a cheater email. Would love to hear if anyone ever got any money from winning.

    I see what other have tried, so I'll try something different and let you know.

    0 Votes
  • De
    debbie Aug 23, 2007
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    a verified customer
    Verified customer

    On 8/22/07 i went to western union to pay for 350 pogo game gems i have not receive them it been almost two days i have send them 6 e-mail i get no response from them can someone help me

    0 Votes
  • Lo
    Lovi Sep 28, 2007
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    a verified customer
    Verified customer

    Seems to me that the one that is cheating is Pogo and their company practices to do whatever they please and not be held accountable for their business ethics.

    0 Votes
  • Jo
    Joey Alexis Oct 09, 2007
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    a verified customer
    Verified customer

    I supposedly "won" $10 in a spin and also got ripped off for the prize. I was accused of either using macros, code manipulation, “double-browsing”, or certain external websites, are a few forms of cheating. But in many cases, an account being found ineligible, is do to the result of sharing the account or through the use of so called “badge helper” websites or services. Such an event could have been at any time and in any game unrelated to the game or time in which the prize was won. Due to the internal and confidential nature of the information reviewed during the audit, we are unable to share any specific details of the audit with you. Other questions regarding this matter will only be discussed via e-mail. We will not discuss the details of any audited players account over the phone.

    I've been a member of good standing for 8 years and this is what I got when I was lucky enough to win. I get insulted and told I can't win a prize for 6 months. Want to bet that I win the big jackpot in those six months? I now know that Pogo's prizes are fake.

    0 Votes
  • Be
    Beverley Patrice Shearer Oct 14, 2007
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    a verified customer
    Verified customer

    I was miss lead about Club Pogo price. I thought the charge was for 1yr. but I've been getting debit charges monthly. About 6 months ago, I cancelled my account, I thought, but there is no clear way to cancel. I tried several ways. I want to cancel and get a refund for all that I paid, except the first charge. If the Club pogo people could look at my game play, they will see that I've never played the Club games because every time I try, I get an ad to Join club pogo???

    0 Votes
  • Ge
    George Primmer Oct 26, 2007
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    a verified customer
    Verified customer

    Believe it or not my wife got her money. $850. Took almost an extra 6 weeks from what they said. Cheater emails (she called and emailed them until they said "oops we are wrong"). Check will be there in 8 weeks. Then nothing. Emailed again (everything seems to have be done twice) and they said you never faxed the tax form (we never got it). Faxed it in, weeks later nothing. Emailed several times, and they answered "you didn't fax in the tax form". I was ready for them. When I faxed it I printed out the fax log and was able to tell them that THEIR fax sent back a "OK" status that the fax went through and gave them the time and date. Faxed it again, a week later we had the check. Who would have believed it? PS Hope the check clears.

    0 Votes
  • Ju
    just me me Oct 27, 2007
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    a verified customer
    Verified customer

    I have been on pogo for about 5 years, but these situations are terrible on pogos part. As much money as EA make, they shouldn't be scamming people. Here's the number for them 1-866 -543-5435.

    For the one who won the jackpot, I wouldn't let that slide by without raising hell. I would get me a lawyer A.S.A.P!

    0 Votes
  • Gw
    Gwen Switzer Nov 08, 2007
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    a verified customer
    Verified customer

    They continue to take money from my Visa after I quit. Is this not illegal? How do they get away with it? Not a contact number my bank checked. I have put a fraud charge with my bank. I want to get rid of them.

    0 Votes
  • Gl
    Gloria Erickson Nov 12, 2007
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    a verified customer
    Verified customer

    I do not have all facts to decide.

    The purpose of this note is: When one plays against the computer, whatever the game, one should be able to play a rated game! What would be the difference? Why don't you allow this?

    I shall be looking for your reply. Thank you!

    0 Votes
  • Mi
    Michelle Nov 23, 2007
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    a verified customer
    Verified customer

    I think you all should figure out how to file a class action lawsuit. I don't know the first step to doing it, but I"m sure there will be some lawyers out there who would be interested.

    Good luck, I hope to see you in the news.

    0 Votes
  • Ra
    ray pirrung Nov 29, 2007
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    Verified customer

    I paid for 1 year. When i try to sign in they say my password isn't right even though they just sent it to me. I was logged on a few years ago maybe that is the mixup or scam... Anyway be careful!

    0 Votes
  • El
    Elizabeth Reynolds Nov 29, 2007
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    a verified customer
    Verified customer

    I NORMALLY PAY YEARLY... I HAVE NOTICED THE LAST COUPLE OF MONTHS I HAVE BEEN CHARGED 5.99 MONTHLY I NEVER AUTHORIZED THAT.

    0 Votes
  • Ar
    Arthur Mayhew Dec 06, 2007
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    Verified customer

    I CAN'T FIND ANYONE TO TALK TO TO CANCEL; MY CLUB pOGO ACCOUNT.

    0 Votes
  • Au
    Auschanie Pieper Dec 07, 2007
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    a verified customer
    Verified customer

    I just got my cheaters email... What is with this? I've been with pogo from the beginning and this is how they treat me. When I asked how did I cheat they wouldn't tell me, but did say get a lawyer. Of course they know we won't do that because we would have to pay a lawyer more than what the prize is... SCAM I feel like a sucker... gee!

    0 Votes
  • Ru
    RUTH ANN HUDSON Dec 10, 2007
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    a verified customer
    Verified customer

    They billed my visa for online games pogo/ea several times in 2 months. On nov.2,07 $5.99. On nov.6,07 $11.98. On nov27, 07 $5.99 and on Dec01,07 $5.99. This i scam, beware!

    0 Votes
  • Ki
    Kim Richardson Dec 11, 2007
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    a verified customer
    Verified customer

    My mother just got her cheaters e-mail too. I had no idea this was going on till I did a search. WOW! It is definitley a scam.

    Electronic Arts headquarters are just a few miles from me. If Pogo doesn't resolve this soon- I will pay them a visit! ha!

    My mother doesn't care about the $10, it's being accused of cheating that is upsetting her and me!

    Here's the address and phone number if anyone wants it:

    209 Redwood Shores Pkwy
    Redwood City, CA 94065
    (650) 628-1500

    0 Votes
  • Sh
    Shannon C Dec 13, 2007
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    a verified customer
    Verified customer

    I too was cheated out of my winnings. I won $250 in October and was going to use it for my kids Christmas presents... well, guess what I got... The cheater email... which is ridiculous!! We need to file a class action suit against them.

    0 Votes
  • Sa
    sandra Kaye smith Dec 18, 2007
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    a verified customer
    Verified customer

    I know that I did a "sort of" survey awhile back and I have never ran into Anyone that Knows of Anyone winning a jackpot. Some of these people have been playing for years and you would think that eventually someone would meet a winner. Not one person I spoke with has ever even romotely known of a winner.

    0 Votes
  • Ti
    Tina Engel Dec 28, 2007
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    a verified customer
    Verified customer

    Yep, I paid with Paypal too and never found anything stating that by using Paypal, I was not entitled to do the 2 week trial thing either. I knew after the first hour that I wanted my money back and began emailing them for my refund. Their advertisement was very misleading and the link that was eventually provided required that you be a member to read. They have since changed that.

    0 Votes
  • Gl
    G LeBlanc Jan 03, 2008
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    a verified customer
    Verified customer

    I too have been a member for 7 years --I got terminated & sent an E-mail as to why & got the cheat e-mail !! what a joke !!! Because I like to play on pogo I took a new name & paid the $39.00 only to be terminated agasin 3 monts later.. Hello!! I think they know who they can milk many $39.00 out of, and I think its those of us who have been paying for years they terminate us over some made up reason, banking on the Idea that we will just rejoin. YES !!! I feel like a sucker & yes I think a class action law suit should be filed this company is a fraud !!! When i asked for an explanation for termination I got the standard policy e-mail!! Then was told to go to EA support for further information when I tried to access this I was blocked & could'nt get in. A tag came up that said I did'nt have access because of being teminated. PLEASE someone needs to bust this "ripoff "company !! you can also read more of these fraud reports on rip off .com. So its happening to alot of us .. they will milk our money then when it gets too hot they will belly up & probably confess.

    0 Votes
  • Go
    gordon wm. garbutt Jan 06, 2008
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    a verified customer
    Verified customer

    in late aug or early sept 2007 i agreed to join club pogo (no adds etc.} on Sep22/o7 my master card card#5191 2300 5937 2756 was charged for $41.23 canadian $ i cannot remember what my pogo name was then but later i changed it a couple of times and is now gardon5p and after changing it i did not then nor nowshow that i belong to club pogo so i cannot get into thesite where there are no adds etc. could you please correct this by putting it on my current name site. i did not know that changing names would have done this. thanks.

    g. garbutt

    0 Votes
  • Ca
    Casey Stone Jan 10, 2008
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    a verified customer
    Verified customer

    Why don't you just sue them then. If they say you won a jackpot, or won something, and you take screenshots and keep the conf emails, you CAN sue them for fraud. They have to give you info on this "cheating" . They can't just say "yes you cheated and you wont get your money". They have to show VALID proof of this "cheating" and if you ask they HAVE to by LAW show you. And if they don't just get a laywer and sue them. If enough people want to they can get a huge LAWSUIT going and by the time everyone is done they'll be bankrupt.
    I know if i was told i won 4,999$ and then 60 days later they told me i cheated, oh i would DEF. be sueing someone.

    very quick.

    0 Votes
  • Ri
    RipVanWrinkeled aka Tom Myers Jan 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I paid Pogo $39.95 for a years subscription to their "scam" site over the Christmas holidays.

    They gladly excepted my money, but when I try and log on it's a nightmare, and impossible.

    I'm getting old and am disabled from an accident I had a few years back and thought Pogo might just be the thing to help keep my mind occupied. It turned out to be true, but in a "Bad Way".

    When I try and log on it says stuff like,
    1. Cannot locate account data
    2. Cannot locate token amount
    3. Invalid username/password
    4. We are having technical dificulties

    And there are more. It goes on and on.
    They are clearly scam artists and thieves. The jackpots have remained the same for over a year now.

    Instead, they are awarding people with five dollar jp's...
    This company has got to be stopped.

    0 Votes
  • Am
    Amy Maguire Jan 15, 2008
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    a verified customer
    Verified customer

    I got the cheater email too! For a $25 targert gift card in Nov 2005. It is still posted under my account that I won the prize and I still have the badge but I never got the prize. Guess they are the CHEATERS!

    0 Votes
  • Do
    don strickland Jan 18, 2008
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    a verified customer
    Verified customer

    i pay for pogo but it will not let me play all my games why i still have to pay but cant play why is that

    0 Votes
  • Ni
    nick a ochinero Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    why are the games sticking like lottso & baseball and others

    0 Votes
  • Ni
    nick a ochinero Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    WHY ARE THE GAMES STICKING LIKE LOTTSO&BASEBALL AND OTHER GAMES

    0 Votes
  • Sh
    sharon dudash Jan 29, 2008
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    a verified customer
    Verified customer

    I have with no sucsess to contact aol and pogo.
    I have not played this game at all and for the past year it has continued to charge my credit card for 5.99 every month. Please stop i do not want to play this game . All you have to do is go on the pogo site and see i have not even logged on to play. I dont know how else to tell aol and pogo, I will have to cancelel my credit card that i have been with for years to get rid of pogo. again stop charging my card!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    sharon dudash
    e-mail [email protected]

    0 Votes
  • Ka
    kadacoza Feb 02, 2008
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    a verified customer
    Verified customer

    If you don't want to go to the expense of a lawsuit how about ALL of you who have won write a letter to one of the news shows-20/20 etc. I would think if they got enough letters complaining and asking them to look into it it might do some good. Can you imagine what the bad publicity could do to Pogo? When you consider Pogo is bragging "now 1,500,000 members" ( at 39.999 each that's a ton of money per year) what would it do to their membership numbers if this was made public? Also the government should be looking into this how about calling the BBB? They might be interested IF they get enough complaints.

    0 Votes
  • Pe
    pepe degroat Feb 18, 2008
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    a verified customer
    Verified customer

    There is a player who is in hog heavens desert room. He has several screen names and ridicules pogo for not being able to ban him. His text is often times offensive, using the word ### at will in additon to other inappropriate things. The nane is uses most often now id daddypope but everyone calls him tokies.

    I would like pogo to monitor this room ZAand get rid of this player for good.

    0 Votes

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