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Electronic Arts (EA)

Electronic Arts (EA) review: I won the jackpot, but they wont pay! 220

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I won a jackpot which was doubled since i have been a member for 4-5 years now. Finally after doing all the links and giving them all the info needed the page said to wait 60 days well 60 days went bye and i emailed them which took at least 6 different times because all they had was some crazy automated email reply then then send me email saying i wont get the money that at some time during my member ship i have cheated, and that it may not have been me but maybe someone using my acct. thats a dang lie and they don't have to prove it they said. I like to play games on the site and never played for the jackpot. If they aren't gonna pay people when they win then don't have it.

220 comments
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cheryl
Lansing, US
Apr 10, 2009 4:25 am EDT

I keep getting booted off the internet when I try to access pogo.com, just as the game loads. What is the problem and how can it be fixed, or is it just another rip off from aol hell?

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Phyllis Hardy
Libby, US
May 31, 2009 9:23 pm EDT

MY CARD WAS RECEIVED AND USED TO TAKE 39.99 FROM MY BANK FOR POGO GAMES ONCE THE 21ST OF aPRIL AND THE SECOND ON THE 26TH OR 25TH OF mAY...WHY CAN i EVEN PLAY T

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Bruce777
, CA
Sep 14, 2009 1:03 pm EDT

my visa card was used on pogo game site i don't play pogo Game at all so how did they get my card number it was used two time in the month of aug 28 /2009 amount $23.47 & Sept7 /2009 amount $23.33 on my visa card RBC I DON'T GIVE MY CARD NUMBER OUT TO ANYONE how that happen i don't understand thats frud please stop now or the police will be involved

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Julianna Johnson
, US
Apr 12, 2011 5:30 pm EDT

I have been a member of pogo for approximately 2 years and really enjoy it. BUT I never authorized a charge of $39.99 to my account. I did go into the EA games to see how much they cost, and could not find the amount, so I went into BUY and when I saw the price I immediately went out of that site. SO I never authorized the buy. Just because POGO has my info, does not give you the authority to charge my account without my knowledge. Please reverse this charge immediately.

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Joker
, US
Sep 14, 2010 10:10 am EDT

I have been a member of Pogo games since 2004. I am a senior citizen with several illnesses that keep me at home most of the time. When I play a pogo game, especially if it is a badge challenge, I forget about some of my pain. It's like therapy for me. About 6 weeks ago. I tried to purchase something from the mini mall and found out that I had been blocked from doing that. Then I discovered I could not contact HELP to find out why? I did some further investication and found that I had opt out of all communications, I could not even view my account. I couldn't send an E-mail or use the Chat service. I was completely blocked from even finding out why I was being treated this way. This is still an on going problem and if anyone knows how I could correct this injustice, please let me know. I am very upset.

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R Zurbach
Medford Lakes, US
Jun 09, 2009 1:54 pm EDT

charged credit card $42.79 with no authorization from customer. www.ea.com which appears on credit card statement is a completely useless site--impossible to use to contact any one. No phone nos. available. When you get a screen to send an email--it will not accept your e mail at send. For novice computer users this is all a freaking nightmare. I don't want pogogames but I can't seem to cancel them anywhere, either in Pogo's site or in EA' site. Help Help Help I do not want to have to cancel my credit card just to stop them.

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spcyldy7
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Nov 12, 2008 7:26 am EST

MY POGO CLUB MEMBERSHIP ACCOUNT IS NOT DUE UNTIL APRIL, 2009, YET I WAS CHARGED $40.39 ON SEPTEMBER 26, 2008.. PLEASE EXPLAIN, REFUND THE AMOUNT, OR CONTACT ME, ASAP.
THANK YOU FOR YOUR EARLY REPLY.
SPCYLDY7

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memaemy
College Station, US
Oct 31, 2010 4:24 pm EDT

On line games pogo / ea www. Ea.com has charge my bank acct 2 times for something i did not authorize for 13, 69 have no idear how they got my info. . I would like my money back and do not want no more charges to be made. .

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Joan DeHaven
Knoxville, US
Jan 15, 2010 7:24 am EST

On December 10, 2009 my master card has a charge of 39.99 for online games pogo/eawww.ea.com ca. I don't know what this charge is for, I didn't buy any games on this site. I want this corrected and want an explanation for this charge.

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debbie
,
Aug 23, 2007 12:00 am EDT

On 8/22/07 i went to western union to pay for 350 pogo game gems i have not receive them it been almost two days i have send them 6 e-mail i get no response from them can someone help me

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Grannyver
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Oct 13, 2008 12:12 am EDT

For some reason, I cannot get connected to pogo games, even though I have paid or a whole year.

I receive it throughFirefox on my computer but get this messge: "OX7c91018" referenced memory at "OX02810010" memory could not be read.

I want to get back to playing my games.

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nickyb5player
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Nov 30, 2008 5:52 am EST

i was playing on a free game site then offered trail free club games and now i am blocked from all games, on pogo.

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Norman Clark
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Sep 02, 2008 8:42 am EDT

pogogames took money out of my account without me knowing about it and I do not want this to happen again

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Pat Valle
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Aug 09, 2008 2:14 pm EDT

I did not authorize Pogo to charge 39.99 to my credit card. My contract with pogo expired in July, 2008. It was renew without my knowledge.d1

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rsw893
Elkins, US
Feb 15, 2011 1:05 pm EST

charged jan. 5 &jan10 2011 39.99

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grandkathyplay
North Richland Hills, US
Nov 28, 2010 10:33 pm EST

PAID ON LINESPOGOGAMES ON 11/17/2010 SHUT SERVICE ON 11/28/2010

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clagg87
Covington, US
Jun 04, 2009 5:55 pm EDT

On May 4, 2009 I made a payment of $39.00 (Ref #24692169121000725583256) in order to play the Pogo games. Funds were taken from my bank account, however, I have not been able to play the games. I received an e-mail that there was a problem with my payment card. If this is so why was the $39.00 deducted from my account.

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Kathleen graham
Prescott, CA
Feb 20, 2009 7:09 am EST

What is the amount billed to my credit card for $54.94

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Randy Ohio
New Philadelphia, US
Nov 04, 2011 7:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On email or phone support for game problems.

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rmtaneytown
Union Bridge, US
Jan 27, 2011 4:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

games just won't load

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calpeb
Laurens, US
Oct 10, 2009 9:18 pm EDT

I want my MONEY back!

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Dawn daugherty
Kenmore, US
May 19, 2009 11:43 am EDT

pogo took money can not play.simple as that.

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maria matz
Hicksville, US
Mar 29, 2009 10:55 am EDT

I cannot get onto club popo for the past week. i feel like I wasted my money in paying for this.

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SPOTTEDWOLF2U
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Nov 27, 2008 10:43 am EST

THE SITE SUSPENDED MY ACCOUNT WITH NO REASON OR INVESTIGATION

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Linda Ross
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Oct 20, 2008 11:26 am EDT

Charged me double for one Pogo subscription. Charged this to my Capital One account

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jimmy keaton
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Jul 13, 2008 1:06 pm EDT

Trying to cancel my pogo account!

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JILL DAVIS
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Mar 24, 2008 5:21 pm EDT

Trying to contact Pogo.com to cancel subscription! Beware!

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Phyllis No Name
Asheville, US
Nov 16, 2013 5:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Pogo.com is not only the worst site on the Internet, but the WORST GAME site. Their gaming system is NOT setup to run properly in the United States (that's my opinion). Their games do NOT run properly, i.e., they freeze, lock or do not remove all matched pieces. There are PC operating system warnings on some of the Pogo.com sites. In addition using the Mouse pointer they do not perform all the options required for the games to function properly. I know, I've been there done that for the past 13 years, which was before Club Pogo Membership was setup with Electronic Arts. There were game problems way back then! NOTICE TO ALL: AFTER paying a monthly or yearly premium, which are required for a Club Pogo Membership, remove your credit card, or other method of payment data from your account. If you don't, they will automatically charge your Club Pogo Membership to your credit card or whatever payment data you used. Think you'll get a refund from Pogo.com? Maybe if you made enough Technical Support or Customer phone calls and/or sent them enough emails. Also, it is impossible to talk or contact Pogo's Technical Support and receive any replies as to their actions, if any, to repair all the existing game problems that people are experiencing. GOOD LUCK TO ALL! I REST MY CASE!

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adecoder
Upland, US
Nov 26, 2012 9:32 am EST

Can not find anywhere to actually contact them. You click the contact button and it just takes you round and round and to sign in and sign in and back to freqently asked questions. Never can find a phone number or chat or email like it says there is. !
Tried to cancel membership before new renewal and can't do it with this runa around

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ray pirrung
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Nov 29, 2007 12:00 am EST

I paid for 1 year. When i try to sign in they say my password isn't right even though they just sent it to me. I was logged on a few years ago maybe that is the mixup or scam... Anyway be careful!

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Seti
Asheville, US
Mar 27, 2013 10:48 pm EDT

Did you trying calling Electronic Arts (EA) relative to your refund? If you wish to give it a try, here's the phone number for EA [protected]. I've had no luck in contacting Pogo.com directly using their so-called-online link. I've called EA several times and they at least make an effort to correct the problem(S); however, their solutions do NOT work! EA/Pogo needs to remove their entire site from the Internet and re-write the software to function correctly in the United States! I've been playing games at pogo.com since the early 2000s and have had nothing but problems with not only the games but the entire site as well! Pogo.com has to be the worst Internet game site!

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jobak185
, CA
Jul 17, 2012 11:31 am EDT

Hell will freeze over before i pay 38:00 for an answer to my complaint!

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Janette Christy
Sandy, US
Jul 07, 2012 5:08 pm EDT

I AGREE WITH ALOT OF THE POSTING ABOUT POGO TAKING MONIES FROM DEBIT & CREDIT CARDS WITH THE AUTHORIZATION OF THE PERSON THEY CHARGED...RIP OFF. I CANCELLED MY ACCOUNT AFTER THEY DID IT ON 7/6/12 FOR THE AMOUNT OF $39.99 I HAVE TRIED THE TOLL FREE NUMBER FOR ABOUT 6 TIMES WAS PUT ON HOLD WITH NO ANSWER...I WANT MY $39.99 PUT BACK ON MY DEBIT ACCOUNT...I AM VERY UPSET WITH POGO DON'T HARDLY USE IT BECAUSE OF ALL THE CHANGES THER ARE OTHER VERY GOOD SITES WITHOUT CHARGES...PLEASE RESPOND OR BUT MY MONIES BACK INTO MY ACCOUNT...PLEASE

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tryintohelp
, US
Jan 30, 2012 11:34 pm EST

To wilma, when you go on www.pogo.com there should be a link that says sign in or register at the top right corner of the website. Hope this helps

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tryintohelp
, US
Jan 30, 2012 11:23 pm EST

I just read your comment. This happened to me so what i did was searched on google for pogo's phone number. And I found it. If you're inside the United States the number is [protected]. If you're outside the United states the number is [protected]. Now I called the number inside the U.S because thats where I live. All you got to do is follow the instruction menu on the phone and than you will speak to a person. Now I waited for like a good 3 - 5mins but than finally got a hold of someone. All you have to do is tell them that you can't get into you're account and they will ask you to confirm your date of birth. And than they can help you from there. I hope this helps because I know the frustration you are going through. I seriously feel like pogo tries to hide there number because on there site I couldn't find it at all. Anyways wish you the best of luck.

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peggy4246
Judsonia, US
Jan 17, 2012 2:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i also won a jackpot on 1/3/2012 and now they say it is forfetied and also took away the badge, i too like playing the games but this is not right, and yes we do need to do something about them.

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Wycked
boyd, US
Dec 27, 2011 1:58 pm EST

contact the BBB it helps ;)

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Sue Monk
Boston, GB
Oct 14, 2011 5:46 pm EDT

When I won $25 dollars in Pogo They wouldn't give it me beacuse I live in the UK. They could let us donate to charity.What a scam.
As for a player in Boggle bash using a program to find every word and winning every game and is ruing the fun for other member it is unreal that after we all reported this Pogo has done nothing. All I have to say now I will not be making any more subscriptions to pogo to subsidise cheats

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seahag57
Morristown, US
Aug 23, 2011 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

POGO needs to be turned in to the FTC! I am very upset with these liars! I cancelled my account and I was charged anyway! I went to their website and waited for 2 hrs and the was told no agents were available, so persisted and got an answer from someone who told me that my money would be refunded into my account. I waited for the duration of 4 to 5 business, (as I was told). No refund! Another attempt by myself to contact Pogo resulted in another reply that a refund would be transferred in to my account in 3 to 4 days. Still no refund! This experience with Pogo has me very dishearted with them. I no longer have any respect for them, because for the simple fact they have no respect for their customers! LIARS! Good riddance!

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wilmatee
Wood Dale, US
Jul 02, 2011 9:35 pm EDT

I would like to play but cannot find a page to sign in.

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