Replied
Suspended after mutually agreed refund
Basically, my account was suspended, and they send nothing but autoreplies or poorly written excuses without answering any of my questions.
There was an issue with a purchase, where I had found out that after the buyer attempted to make an in game purchase on an account I sold, that the purchases had been locked, I offered to refund him or help him get purchases unblocked by providing my ID, he preferred the refund, I accepted.
Days later I'm banned, they claimed I recovered the account (which I didnt, I still dont have access, as they suspended PA my account before I could recover the login via the person I sold it to)
Then after more ticket submissions, they say they believe I'm selling illegal accounts, which again isnt true.
Basically feels like I'm talking to a wall, they refuse to provide me with any actual answers as to why I was banned, they just give the general autoresponses without justifying the suspension.
Honestly, I've always know this service to be somewhat professional, I've made over 22 sales/purchases on this site in the past few years without issue, sad to say that a mutually agreed refund is apparently warrant for a suspension.
Closing this as I dont even want to access your site again. Just wanted to voice my complaint about this absolutely horrible service.
Not actually resolved, I just have no further interest in wasting my time with their horrible excuse for a customer service team.
Thank you for carefully explaining your experience and I'm sorry for the frustrations you had.
I know you've closed the complaint and just wanted to leave your review, but I don't want to walk away from this without even trying. Can I ask you to reply back what your username is, or perhaps your ticket number — I'll give it a look and if I can't do anything for you, I am sorry about it and I will inform you, but at least I'd like to discuss it with our team so we can identify any issues we may correct.
Thank you very much and I sincerely apologize for the concern this has caused you.
Regards,
Richard
Replied
Account suspension
Hello, my dispute request is 749594, and you answered that you temporarily locked my account because you need to change my disbursement account.
So...
It's already been a week since my account was suspended, can you just...
I don't know, cancel my withdrawal and make my account unsuspend so i can do everything myself without bothering your staff?
Oh, i didn't saw another mail.
The complaint has been investigated and resolved to the customer's satisfaction.
I've now consolidated your ticket into ticket 758135 and I've requested the team to look into it.
While we wait, could you please check if you can resend photos the way I explained in the ticket? I just want to make sure the requirements are fulfilled so it won't be denied.
Thank you for your time with this, Charon.
Best regards,
Richard
The disbursement change should be done by us, our staff informed you on ticket 749594.
We're doing it this way to protect your disbursement and prevent instances that another person could be accessing your account and is trying to redirect the disbursement elsewhere, I hope you understand.
Please provide the requirements sent by our agent on ticket 749594.
Best regards,
Richard
(I copy pasted this since you also posted the same question in your previous complaint post, hope you don't mind, Charon)
Replied
Customer service is a joke
I have placed an order to buy a fortnite account- and upon that the credentials were incorrect.
I emailed the buyer, because that's what they told me to do and this guy is a straight up scam artist.
I forwarded the email chain to Customer Service and have yet to receive a reply.
I bought the insurance as well and now I don't even know if I'm going to get my money back.
It's absolutely ridiculous that I have not heard from anybody.
I likely will not use this service ever again.
Order ID#: 7807413
This is where I sent in the email chain:
Your request 753311 has been received and is being reviewed by PlayerAuctions!
We appreciate your patience!
PlayerAuctions
It seems that they are more likely to respond to complaints posted online then a valid email being sent so this is my approach.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing this up.
I was able to check and I found out your order is currently in a dispute. We cannot rush this and this needs to be deliberated on for several days. During the dispute, you will have to talk to the seller to reach an agreement. Overall, there is nothing wrong with the process; we allow both users to reach an agreement so the resolution is mutual/agreed upon. If no agreement can be reached, our team will have to make a firm decision which could not be what one user wants, so we provide the opportunity for both the seller and buyer to reach a common ground first.
I hope this explains it. You wrote the review to probably ask for a resolution and I can definitely understand that, but the case needs to be deliberated on for now and I would have to ask you check back on the dispute and reply whenever it's your turn.
I strongly suggest you send any and all evidence you can in the dispute thread to show that the seller was at fault for the loss of account; our staff monitors dispute threads so they can assess the situation for you.
Let me know here if you have any questions, Mr. Flix.
Regards,
Richard
While I understand where you're coming from Richard, you must see my side of things as the consumer.
Number one: I have established loads of evidence against this guy that he is a scammer. The fact that your customer service team hasn't even responded to me says to me that you guys could care less about that.
Number two: I spent my hard-earned money using your service; now even though I have substantial evidence that this person is a scammer that does not matter- because I still have to wait 3 days for somebody to look into the dispute portion of things.
Number three: I bought the insurance, but what good does that do? If I emailed somebody trying to make a claim chances are I would not get a response back.
Number four: The moment somebody files a dispute somebody should email the person filing the dispute and follow up with them- not wait 3 business days.
Number five: Your credit card authentication process is a hassle. I would recommend building your own Credit Card Authorization form and asking for ID and a signature to be in compliance with PCI standards.
9/10 If you have this form- you will have enough evidence to win the dispute when the consumer files a chargerback.
Richard, I'm not trying to tell you how to run your business but these are things that I have noticed when using the services you provide and you can either take these things with a grain of salt and use them to better your business and make the consumer happy or you can just blow it off as another unhappy 'karen' and forget everything I said.
Have a good day.
Hello Anthony,
Thank you for carefully explaining each step of the process with your ordering experience and I can understand your disappointment — I'm so sorry for the hassle caused. And no, please, no Karen judgments here, Anthony. You've taken great care in explaining each process professionally and courteously and I really appreciate that.
Regarding the insurance, the reason we have to ask for evidence is because our process requires it so the other user isn't treated unfairly. This is explained in our disclaimer: https://i.imgur.com/cfkvypL.png. The first part of the dispute also necessitates both users to talk to each other first before our staff actually intervenes — this is to give the buyer and the seller an opportunity to work out the situation between them first.
That said, I'm very sorry about the delay in giving you a reply about the dispute and the hassle you went through with the payment; these are on us. The part you mentioned about having a credit card authorization form is interesting and I will definitely, definitely pass this on as a customer suggestion.
Again, thank you for your time in expressing this, I will definitely let the team know about this. I apologize for the series of inconveniences and hopefully we can grow from this experience.
Have a good day too, Anthony.
Sincerely,
Richard
Replied
Account suspension
I've been a PA member for over 10 years with no issues whatsoever. Now I place an order for gold, receive the gold on my account and then my account gets suspended for no reason whatsoever? I did NOTHING whatsoever. Just placed an order, received the gold and that was it. Then I get suspended. What hell PA?!? Are you trying to lose business from people? Can someone please explain to me why my account was suspended?
Desired outcome: Unsuspend my account and explain to me why I was suspended
Forgot to add - what is the purpose of contacting your bank then if you don’t file a chargeback? What can the bank even help you with then? How does it make sense to contact your bank but not request a chargeback on a charge that was supposed to be refunded and wasn’t?
Hello Richard,
Thank you for the reply. I understand what you are saying but it had been over 7 business days and the PA rep told me to contact my bank in that case.
If a chargeback is not supposed to happen why was I told to contact my bank? Instructions provided by PA reps need to be much more clear in these instances then. That was very vague and sane person would think that contacting your bank implies that your bank needs to do a chargeback…
Can you add all of this evidence ive given you to the open case on my account as well?
Here is a screenshot of Melissa telling me to do what I stated previously.
Hello Richard,
Thank you for your reply. So the reason there was a chargeback filed was because I had a payment failed on one of my orders. Upon this payment failure, I contacted Player Auctions Support. The person who I spoke to was Melissa. Melissa stated it could take up to 7 days to go back to my account. Melissa also stated if it was not in my account after 7 days, to contact my bank. THAT is why I contacted my payment provider. This was for order 7749579. Seeing as how I was charged 3 times for the same exact amount (2 charges were correct, 1 was not) my payment provider was unsure of which one to dispute with PA so they chose one at random I guess. Nonetheless, I was told by PlayerAuctions (Melissa) to contact my bank after 7 days if a refund was not received, AND THAT'S WHAT I DID.
So why am I being punished for both 1. A refund I was supposed to receive and 2. Doing exactly what the PA Rep Melissa told me to do?
The complaint has been investigated and resolved to the customer's satisfaction.
The purpose of contacting them is to follow up the refund, not to charge it back. These are completely different processes. We have our own dispute system where, based on your info with Melissa, you were already provided a refund. If you charge it back, the process is doubled so it will lead to your account being locked.
Refunds are never instant and they are completed in 2-5 business days, so following it up with the bank should be enough.
Please write back on your ticket that you thought the chargeback was the right step, and you would need to reverse that decision with your bank to speed up your account closure case.
Unfortunately, we cannot handle your concern here and I just relay information. You would need to resolve this in your ticket Matt, we will only be passing information from the team here so it will only be redundant for you; it's best to write everything on the ticket so your replies are always documented for our staff to see.
Thanks in advance, Matt.
Regards,
Richard
Thank you for explaining and I understand now.
The refund we talked about is the one on queue and not as a chargeback process. If our agents informed you that there is a refund already, then it just needs to be processed in 2-5 business days. What happened was a chargeback process which forcibly disputes the payment and disregards the natural refund queued for you. This is now under deliberation and I would have to ask you to wait on the ticket and follow the case up there from time to time.
If you have other questions, please let me know, Matt.
Regards,
Richard
Our agent informed you about this already on your ticket:
-----
Thank you for your email regarding your suspension. It has come to our attention that your account was suspended due to violation of a major policy on Order ID 7749594 .
Note that as indicated in our User Agreement (https://www.playerauctions.com/help/content/secure-buyer-delivery-agreement/) the Buyer shall NOT attempt to arbitrate or dispute the Buyer’s payment with any party other than PlayerAuctions and the Committee.
The result of the investigation on the case will only be available 95 days after the Chargeback was initiated. Your account will remain suspended until then, and your reinstatement will be based on the results as well. You may contact us again afterwards, but for now you will have to wait until the case is closed.
-----
Chargeback cases are unfair because they neglect our dispute proceedings and put the other user in an unsafe and compromised state. The team will have to deliberate on this case for 95+ days (since the payment provider will also be involved).
Regards,
Richard
Replied
Account suspended
Hello, when I've tried to withdraw the money to neteller it was denied and on the next day I've tried to withdraw it to skrill then i noticed that my skrill and neteller accounts have different currency set, so i created another skrill account with correct currency and tried to change the payment information while withdrawal on the account with different currency was not finished. Neither to say right after setting different skrill info my account was suspended.
So can you please unsuspend me, i will not try to do this again, my dispute request is 749594.
Desired outcome: Account unsuspention
Ok, but it's already almost a week. Can you just cancel my withdrawal and make my account unsuspend so i can do everything myself without bothering you?
The complaint has been investigated and resolved to the customer's satisfaction.
The disbursement change should be done by us, our staff informed you on ticket 749594.
We're doing it this way to protect your disbursement and prevent instances that another person could be accessing your account and is trying to redirect the disbursement elsewhere, I hope you understand.
Please provide the requirements sent by our agent on ticket 749594.
Best regards,
Richard
Thank you for bringing this up and as per checking, your account is temporarily locked because we need to change your disbursement account. We had to lock it momentarily because your disbursement for the order was already on-going and if we do not lock it, it may continue to be processed on the old account.
I have already asked our team about this and don't worry, we'll process this in the soonest possible time.
Best regards,
Richard
Replied
PlayerAuctions — Payment verification
Being a first time buyer, payment verification at PlayerAuctions has been nothing short of a nightmare. Bank card got charged serval times for same production that was never received, this has nothing to do with the seller, but with the planform. Based on other complaints, seems like payment verification is an on going system issue affecting other buyers. I can only image the poor seller. Terrible experience :(
The complaint has been investigated and resolved to the customer's satisfaction.
This is not an issue and the payment processing is done on purpose as a way to validate user identities; we need this to establish ownership of the payment account being used. This process aims to eliminate instances of fraud.
Could you please reply back with your order ID so I can check what's wrong? Thanks in advance.
Best regards,
Richard
Replied
Suspended permanently
So I received an email after noticing my PlayerAuctions is banned. Here the reply:
Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.
As stated in our User Agreement, PlayerAuctions may suspend or terminate a Registered User's Account at any time if:
a. In PlayerAuctions' sole and absolute determination, there is any breach of the provisions of this Agreement by the Registered User; or
b. PlayerAuctions has reasonable grounds to suspect that information provided by a Registered User is untrue, inaccurate, or is not current or complete; or
c. PlayerAuctions believes that User conduct is harmful to the interests of PlayerAuctions, its employees, directors, affiliates, or other Users; or
d. For any other reason in PlayerAuctions' sole and absolute discretion.
Now is this how PlayerAuctions treat its, loyal members? I've been a member for 6 years and haven't done anything unjust. After my dispute was cleared in my favor, 2 weeks passed and they decided to randomly suspend me. There aren't any logical reasoning PlayerAuctions could suspend me besides thinking "I just want to" I haven't broken any of the rules listed above all I have been doing is listing accounts for sale that I own. I haven't communicated with any PlayerAuctions employee or member maliciously. I'm not even sure how I could possibly even breach any type of rule from PlayerAuctions. Why was I truly banned out of nowhere? This isn't a good look for the company because this looks like I got banned without doing anything. I posted my accounts and haven't done anything for about 2 weeks and got banned. No one has purchased or inquired about those accounts yet so there's no communication. PlayerAuctions this doesn't look right at all, treating loyal customers like sh* for no reason. Now my account probably won't be reinstated and PlayerAuctions would probably just ignore my questions and what's going on to say "every decision is final" political bs.
PA username : Solariskph11
ticket 739415
Desired outcome: Unban my account
I would expect some type of proof of me mishandling my accounts for sale. You say I had more than 1 case but what are other cases? Your team definitely looks like they went off 1 case because I only had one account for sale. THAT actually sold, that is the only order with an issue. There have not been any other disputes or punishments otherwise it would've happened way earlier. My account is 6 years old, PlayerAuctions haven't seen me sold 1 item in 5 years. Literally, 90% of my positive feedback comes from purchasing accounts or power levels from PA. That I confirmed to received, there wouldn't be any logical reasoning on me being reported from a purchase I made. Like I said this definitely seems like a big lie and I rather let everyone see how bad and corrupted PlayerAuctions is since this is a complaint.
Photo
I received a response from trust compliance through email and what they told me is different from what you're telling me. If PlayerAuctions is going to lie at least make sure everyone is on the same page. If you look at the images the PA employee states I've been reported by multiple buyers claiming their account was recovered or hacked. I've had only one buyer and this is literally out of 4-5 years. Only one buyer has done a dispute claiming I stole the account back. I submitted proof and PA resolved the dispute in my favor. This dispute started at the beginning of May and ending the middle of June. How can PA claim I'm selling illegal PlayStation accounts when it's my own account and the account in question had a dispute that was resolved in MY favor?
A fake login? How do you even prove a fake login when the steps required after a purchase the buyer must confirm the account? It’s literally playerauctions buy and sell process! Meaning the buyer has to log in and change stuff then confirm. What you just said seem so flawed and a bold face lie. Are you telling me the person I sold an account to that used the account received a fake login but even though they login and confirmed to received it but never received it? Keep in mind this order has been placed for over a few weeks.
Please note that our team does not easily decide on just 1 case, you had multiple so the decision is final.
Regards,
Richard
I'm sorry but your tenure with us has no bearing if your case is scamming; we received a verifiable report of a game account order where you provided a fake login to your buyer, heavily compromising his order. This is a severe offense on the site and accounts banned this way can no longer be reinstated.
Regards,
Richard
They are now banning sellers so they can't withdraw their cash. It happened to me with a $1450 sale. I had to wait the 3 days they give the buyer to check the account + 14 extra days if you are a level 0 in their failure seller level system.
So 2 days before my Reserve” time ended they banned my account and kept the cash.
Fortunately I was selling an account and I recovered it back since they weren't going to pay me for it. I feel bad for the buyer, I know it wasnt his fault but I'm not going to give away an account for free.
I just hope they give the buyer his money back and don't get ripped off. It's sad what this page has become. I do not recommend it to anyone, neither sellers nor buyers.
They are now banning sellers so they can't withdraw their cash. It happened to me with a $1450 sale. I had to wait the 3 days they give the buyer to check the account + 14 extra days if you are a level 0 in their failure seller level system.
So 2 days before my Reserve” time ended they banned my account and kept my money for them.
Fortunately I was selling an account and I recovered it back since they weren't going to pay me for it. I feel bad for the buyer, I know it wasnt his fault but I'm not going to give away an account for free.
I just hope they give the buyer his money back and don't get ripped off. It's sad what this page has become. I do not recommend it to anyone, neither sellers nor buyers.
Hello player auction team, I am highly appreciated and thankful that you guys understood my dispute case ,and made the fair decision,but as everything gobe in my favor, they simply suspended my account on no reason, and everytimeI asked for the solid reason they say:- ( Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding. )why you guys suspended my account, please open my account, i have 415$ to withdraw from it, I never scammed anyone, I always in favor of our policy, I simply used any other platform maybe because, they want photos, and information about account, otherwise I simply give id password on website, and haven't done any offsite trading, 415$ is small for you , but I am poor , and it is too much for my life ♥️🙏
Replied
Purchase of gta 5 money
I purchased some GTA 5 money for the ps4 and never received the items I played $15.07 for. I contacted customer support numerous times and I get the same old replies saying that there looking into it. I am beyond pissed because the seller is playing games with me thru the text on the site. I don't know what to do but I want my money back. first the seller said he was going to work on it. Then he messaged saying that I'm not on psn which I am. You can't play GTA online without being in the psn network.
Desired outcome: Would like my money back
Nothing has changed still no refund or product
The complaint has been investigated and resolved to the customer's satisfaction.
The order ID for this is 7742529, correct? This order is already processed as a refund but I will need to ask you to please wait, it was just initiated this June 28 and refunds are completed in 2-5 business days. You should receive it soon.
Best,
Richard
Replied
Player auctions account information change
Hi I have inquired with player auctions support repeatedly, never obtaining a response to resolve my issue.
I opened so many tickets, first on Jun 2, 2021, 19:36 GMT+8 ticket 715322 .
My username is ralphb2019, I registered it to [protected]@live.com . I no longer own that email address. I need to register user ralphb2019 to email [protected]@outlook.com . They asked me to send photo ID with the ID and barcode blurred which I did. No response. Please assist. I cannot retrieve access to [protected]@live.com Outlook does not offer live.com email addresses please process an information change to my account. This is preposterously bad customer service.
Desired outcome: update user ralphb2019 to email [protected]@outlook.com
Hi it has been two days and no activity on the ticket I submitted a month ago. Is there a way to expedite and finish the process or is there any update?
The complaint has been investigated and resolved to the customer's satisfaction.
We've updated your email yesterday; sorry to keep you waiting.
Best regards,
Richard
Best,
Richard
Please don't worry, an agent is keeping tabs on it and as per your request, I'll request him/her for a follow up on this.
Best,
Richard
Thank you for the heads up about your pending request and I'm sincerely sorry for the delay you experienced. I found the concern in ticket 715322 and I have now requested an urgent follow-up for it.
Best regards,
Richard
Your Account has been suspended
Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.
My playeraucions name is： daoxin123
tks
Replied
Verification Fail
Hello, my name is Alejandro Arriola Castro, today I made a purchase, and provided all the information they asked for, and after 2 hours of waiting, they declined my purchase, I provided them the personal data for security they asked for, I provided them everything they asked for, and still got nothing, I needed that purchase to be done for today, and now I won't be able to get it, as I must wait 5 days to try again, this is unfair, I don't know what I did wrong, I truly did everything they asked me to do. I was about to post photos, but I don't trust no more after what happened.
Desired outcome: To accept my verification data and to provide me with my purchase
Sure, #7727298, there you go, hope you can do something… thank you very much Richard
The complaint has been investigated and resolved to the customer's satisfaction.
I was able to find out the reason for the decline and I was told the payment account you used had a different name that may have matched another user. For security reasons, I'm afraid you can no longer use it, but you may still order from PlayerAuctions if you use a payment account that bears the same name as the one declared in your PlayerAuctions information or if you use Coinbase.
Hope this helps.
Best regards,
Richard
I am so sorry for the late reply. I have now brought up this matter directly to our payments and security team. So far, they informed me the reason the payment is being declined is because our system found out you may have a duplicate account on the site. Due to security policies, we can only 1 account per user on the site. As for the declined order, don't worry, you will be fully refunded. And as for the payment/user account itself, rest assured I'll do what I can to have it sorted out ASAP.
Best regards,
Richard
Nice to meet you. My name is Richard. I am truly sorry to hear about this, I understand it was very inconvenient and concerning on your part.
The payment was most likely declined because they found mismatched information, such as name or address, or perhaps the country declared on your card. Our verification process aims to establish this and we need users on the site to be able to validate their ownership of the payment being used so we can comply with our anti-fraud and anti-theft policies.
Using Coinbase bypasses this process since Coinbase has their own verification, you no longer need to go through ours. Please check that if you could use it.
Could you please reply back your order ID? Perhaps I can check and identify other issues so I can help you with this.
Rest assured that canceled payments like these will be automatically refunded back to you in full. Your information is also safe and never ever shared elsewhere.
Best regards,
Richard
Replied
My dispute has been going on longer than 3 days
Hello, I am a long-time player auctions member 6 years to be exact with all positive feedback, and never had this issue before. I sold a black desert online account via PlayStation and after few days the buyer stated I pulled the account back. I was prepared for this though and submitted evidence I successfully transferred the account over. I even made videos watching this person on the account and changed the name of the psn account until he deleted my friends and my other account.
The dispute started on May 21st and I cooperated with PlayerAuctions support and submitted all evidence so that the money I was supposed to receive from the sale be released to me and the 1 negative feedback removed. After some time I stopped getting messages back from the buyer and PlayerAuctions. It says ON PlayerAuctions website it takes 3 days for a dispute to be settled but it's been longer than that. When I contacted PlayerAuctions they said they extended the dispute process. How long must I wait 2 months?
While this dispute is up the buyer is just playing on the account most likely having fun living with no worries. While I'm struggling and waiting for PlayerAuctions to finish this dispute and release the money I'm supposed to get. All the evidence that is given from my standpoint as a seller and this is still taking a long time.. how? This makes me not want to sell or buy from PlayerAuctions for this bad experience.
My order number 7591298 and ticket number 704418
Desired outcome: Release my money 100% and settle dispute.
Are you able to give a possible ETA on when the dispute will end? Since you have spoken to the agent working on the case.
I would greatly appreciate it if the dispute can end today and my money goes into processing again. I have bills man. I'm sorry if i'm giving playerauctions a hard time but this is highly frustrating being a seller
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
Richard
That said, I can confirm with you that I was able to talk to your agent to ask for your dispute to be taken forward.
Best wishes on it, Solariskph11.
Regards,
Richard
Thank you for carefully explaining your side in this case. I understand it has been frustrating; I checked and the case has indeed gone on very long, but your buyer was incredibly insistent with his claim and our agent was actually trying to raise the points you showed us in your evidences.
I will be talking to the agent handling your case today and I will make an urgent request to have this looked over with priority, and if possible, make a decision today and if we can, in favor of you. I make no guarantees but I will do what I can to help you out.
I sincerely apologize for the long time this case has taken.
Best regards,
Richard
Replied
Verification
Your a joke. And I will prove it. Give me a direct answer not your policy quote to my question. How is it that I provided picture of payment card used, provided multiple angles of myself with selfie, provided screenshots of my online banking history showing my transaction with you I made from bank of america, and even though I could not take a selfie with my state california I d. Due to waiting on replacement to come to me I still provided a copy of my unexpired copy of it that I had screenshots of both front and back, and after all that, and after you deducting the $156.00 from my account, which by the way, was approved and authorized by bofa and visa as valid and all billing info correct, that you tell me that my purchase was denied due to unable to verify?;?!? What else do you want, my firstborns blood in a vial?!? Please provide me with, and again, the reason why you cant verify after all that, not that you have a policy in place, the reason. And I also think your company should be ashamed for not making clear your required verification methods up front before putting thru the transaction being transparent, instead having a 5 buisness day wait for refund to be sent (where with all the other denials you do is sitting in your accounts you collect intrest on...) and here is my transaction i.D. Before you reply asking about it attempting to stall answering. #7644648 I also included everything I gave your agent to verify, leaving out the photo of card I used to pay for obvious reasons here but it was also included with what's below.
Desired outcome: I want what I paid for.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm very sorry for the inconvenience you experienced, but rest assured, we never declined nor canceled your order. It was on-going but without the right documents and requirements, we won't be able to proceed as part of our anti-fraud and anti-theft policies. Upon checking, the documents you sent weren't in the right format; our agent sent a reply that explains the format/requirements we need.
In case you decide to try purchasing again, I recommend checking Coinbase as an option if that is viable to you; Coinbase no longer requires this verification process that you went through.
Best regards,
Richard
Replied
Account Suspended
I have heard nothing back, but im pretty sure i was suspended beacause i had my dad buy the gold for me. But ive still have yet to hear back from them.
I want my account back and be able to continue buying gold from you guys, is there any other way we can get past this so i can keep buying gold please. I didn't read all the rules i made a honest mistake please help me. I even submitted a picture of my dad with his license and credit card.
Desired outcome: I want my account back and be able to continue buying gold from you guys, is there any other way we can get past this so i can keep buying gold please. I didn't read all the rules i made a honest mistake please help me
yes but his account was charged, so when will i get my refund
The complaint has been investigated and resolved to the customer's satisfaction.
If you need further help, please reply back with the username here so I can check for you.
Thank you for inquiring and the details you spoke of check with our policies; you may have most likely used your father's payment account and if we receive a payment with mismatched names between the PlayerAuctions account and payment account, we decline them. We hope you understand but we're being really careful to avoid payment theft and fraud.
Please reply back your PlayerAuctions username so I can check with this and see how I can help you, Rudy.
Best regards,
Richard
Replied
Payment verification
I have tried twice purchasing PUBG mobile account. But stuck on verifying payment stuck. I provided all necessary documents. But still stuck once I got the refund because seller cancelled the order second time still waiting for the verification process to be completed. How long it takes. No one replies to the email also. Pathetic service. It's 1 am in India. I am still awake so that I can complete my purchase. Previous cancel bank charged me amount and 2nd time cancellation bank will again charge. Why is this. Why should I bear always. Please help me
The complaint has been investigated and resolved to the customer's satisfaction.
I'm very sorry to hear about the inconvenience, and rest assured, I'll do what I can with this. Can you please reply back your order ID and the username you have on our site? Cases vary, and we have no way to check unless we have your information.
Payments are generally declined if your PlayerAuctions info (real and address) does not match the info on your payment account, and this is due to anti-fraud reasons. We need information to match so we can conclude that the payment account is being used by its authorized user.
Once I have your info, I'll check and send another response here, Arjun.
Best regards,
Richard
Replied
My account got suspended cause i dropped my discord username on customer chat but just to perform communication quicker
I never did this on purpose sir i beg you to forgive me and remove the suspension i am a new seller with 100% feed back sold many accounts never made a deal outside playerauction just communicated with my buyers will never do that again its the first time something happening with me please resolve my issue cause there is much more money on my account that i need it badly
Thank you for understanding my situation it was my mistake which i can assure you was unintentional so please sir forgive me and as i want to do more business with playerauction cause its the best site to sell my goods
My ticket number-685966
My username - BBABA_YAGA
Desired outcome: Please i want my account un suspended and i want a another chance cause i didnt knew that i was violating a policy of playerauction but i never made a deal outside playerauction
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for writing here. I believe this issue was already addressed and the suspension is temporary. Your account is already reinstated. Please be extra careful not to share any personal contact information again. Rest assured that all your pending disbursements will still be received in full; thank you so much for your time and for complying with our policies.
I wish you the best of luck in your future sales! :)
Best regards,
Richard
Replied
Old School Runescape
They have this insurance thing called GAR which basically insures your payment so if the seller wants to scam you, you get your money back. Its supposed to be a thing that protects the customer. Well I got scammed, raised a dispute and they just closed it without a single comment, It would be nice if someone could hold them legally liable for lying
Desired outcome: My money back
The complaint has been investigated and resolved to the customer's satisfaction.
Could you please reply back with the order ID here? I'd like to check on this so I can help you in any way I can.
Best regards,
Richard
Replied
verifcation
payment verification failed and this is happen for the Secound time and that with full Goverment documents and then i have to wait 5 days for the money even when it says one day order id #7486521 i dont understand the problem with all legit id and Screen of the transaction from Skrill it stilll fails i dont want to add here my photos of the id and skirll
Fast respons and all clear now
I'm sorry for the confusion. An agent already replied on ticket 681854 to explain that due to security reasons, we can only accept Coinbase payments for your account. This has nothing to do with the IDs you sent, unfortunately, we follow strict payment protocols and may deny users particular payment methods if we spot security and/or government compliances required in the process.
We're truly sorry and we hope you understand. There is no payment taken and any charge held will be refunded back to you in full.
Best regards,
Richard
Replied
cant receive a pin code via sms
It 's been one week already for my Request Tickets 660704, 664504
I am not receiving the Mobile Phone Verification Pin required to verify my phone number and do a withdrawal of my balance. I stumbled upon an article that says PlayerAuctions are using AWS for their sms notifications. i changed my phone number via support but it doesnt work too also . Please help make my current issue and future withdrawals smoother.
You are saying that I can only use neteller and skrill. you know it they are not valid turkey. i changed my phone number sms still does not come. How many times do I have to change the phone number ?! Let's change my old phone number again and continue trying like that. If we can't solve it that way, what will be our next plan? It's ridiculous that you can't change it to a bank transfer. Whatever way my problem is, it needs to be resolved. I am waiting for how many days an SMS will arrive, this is seriously not acceptable.
The complaint has been investigated and resolved to the customer's satisfaction.
I received your reply on the ticket and we can continue talking there. I have now updated your number as per your request and I hope it works.
Best regards,
Richard
Your new ticket number is: 663171
As per checking, I'm afraid we'll have to ask you to keep retrying to obtain the PIN code for now and if it doesn't work, kindly try changing your number. Unfortunately, due to how bank accounts work, we cannot manually change your disbursement to that — we can only do so if you wish to use Skrill or Neteller, which I believe both aren't available in Turkey, I am sorry about that.
I've now sent a reply to the ticket and if you have other numbers you can use, feel free to send it there so I can change it for you.
Best regards,
Richard
Replied
payment not received
I received a meesage a week ago where I noticed that my League of Legends account has beed bought by someone and that I need to change my game account to the buyers email. As soon as I did that I haven't received my money (in the amount of 130$) and I lost the access to my League of Legends account. It's been a week and I haven't received my payment.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm afraid the platform was used incorrectly. As you can see, this message comes from a user named "ussfacebiryani" and is not a system notification for orders. We do not process orders via the private messaging system.
You may have missed the instructions on the site on how to properly sell accounts and items; we do not require users to contact buyers via email. This is why we exist as a middleman platform because we should be transferring these for you, for your protection.
To clarify the instructions on how to sell, kindly check these:
https://www.playerauctions.com/about/how-to-sell/
https://support.playerauctions.com/hc/en-us/articles/360052300733-How-to-sell
Please recover the game account you transferred to this person. We have now permanently banned him/her from our site.
Best regards,
Richard
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