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Unruly behavior
At the Planet Fitness on south Alpine, Rockford, IL. Today while working out two gentlemen took a place near me and turned on music that was not only rude, but obnoxious. it was played at extremely high volume I asked the attendant to handle this but he did nothing. I left early because music singing about drugs and whatever is very offensive. I believe it...
Read full review of Planet FitnessPlanet Fitness Billerica MA, Employee
I am writing this complaint after my experience today at Planet Fitness. I am very upset that I had the employee named Cathy try to turn away my uncle who had an expired credit card and was told he was all set at another location. He has been inactive from the gym due to surgery and did not have clearance till today. I am a black card member, and it...
Read full review of Planet Fitnessplanet fitness 6400 car,bch rd wilmington nc
I have been a member for 20 years.It has grown in membership to a capicity that is so crowed that you cant work out.
people will sit on a machine and play with their cell phones,and staff does not bother to explain the proper edicate half of the gym is taken up by cardio machines. some could be replaced with machines that are needed (pec,biep,tricep)
I will relocate if you dont try and fix this .The last two times i went there,I went home because of crowdness
I travel alot and go to other planet fitness and this by far the most crowded one with not enough equipment
thank you,CW3 Frankie Joye USArmy retired
Email [protected]@gmail.com
Desired outcome: acknowledgement of the complaint
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Basic friendliness and customer service
We go to PF almost every morning before work and early on the weekends. We like PF a lot because they have multiple locations that are close to us. WE have been customers for many years and have never had a problem which is why we were so shocked by what happened at Stony Point Richmond VA, location on the morning of Jan 19 2024 around 8:30 - 9:00 am...
Read full review of Planet FitnessCell phones users inappropriate use of equipment
While using the 30 minute workout room. There are several customers that sit on the exercise machines and hold up other customers. When approached, many of the customers are very rude and disrespectful. Even when confronted by the staff. If a customer wants to be on their cell phone, they are not actively using the equipment, why should they be able to hold up other customers that are using the equipment for its purpose?
Read full review of Planet FitnessMembership for a minor
For the last two summers, my granddaughter has been visiting us from another state. First summer she was 14 and used the free teen summer membership. Which was awesome! 2nd Summer she was using my visitor pass (15 yr. old, no teen summer membership) My granddaughter was earning money babysitting while she was here, and it looks like someone let her sign up for a membership.
She has been trying to cancel the membership since September, in her home state, with no luck. I went into the PF gym in our state, and they said that I can't cancel it unless I pay for the membership dues from September. ($130) Why should I pay for dues, when the gym did not obtain parental consent for membership.
Claimed loss: $90
Desired outcome: Cancel the membership for free, the gym signed up a minor for membership, without parental consent.
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105 Kennings Rd, Crosby. Ph#[protected]
Planet takes my monthly fee for the black card bill out of my account every month. I have 80 dollars in rears. Marisa at the front counter refuses to allow me to use my membership privileges. I explained to her that I pay every month. Why am I being billed for the last 4 years for something that I am not allowed to use. This is turning into a civil lawsuit problem. The she told me that I am allowed to use the gym today. But until I pay the rears. I will not be allowed to use the gym. I am afraid to bring my wife. I don’t want to be embarrassed in front of my family. I pay for the service. It comes directly out of my bank account. Please speak with Marisa. Thank you. Enough is enough.
Claimed loss: $1,200 1 year of not being able to use my black card privileges. Overpaying for services. Stopping me from using the gym beginning today.
Desired outcome: I am a paying customer. All I want is to not get harassed going to the gym. Or embarrassed bringing my family with me.
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Owner of establishment
I tried to cancel my membership over the phone I was told to go in person or write a letter on november 25 I went into the gym to cancel to be told by the gentlemen behind the counter I had a annual fee that was not paid in dec 2022 but the company collect my membership that month and every month after I have not be in the gym at anytime in the entire year I have been paying a fee as. We are now in december 2023. The gentleman behind the counter tell me to speak with the manager I call to speak with him about it and his answers is I owe the money and all he can do is remove one month of membership fee and the late fee the owners policy is to collect the annually no matter what an they will not be waiving it or cancelling my membership until I pay it
Desired outcome: i just want it canceled
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Membership downgrade
The club was unable to process my request for downgrading my membership. I went in 6 times to do it. They first said computer update needed to be done, then it was my particular account that needed to be fixed. Staff member called me saying all was well and I should be able to downgrade. Just went in again on December 9, and staff was unable to complete my...
Read full review of Planet FitnessRefund and cancellation of accounts
I was last at the establishment on May 15, 2022. I asked for my account to be canceled and when I left I stated that I was moving to Fallon NV. I have now been informed that I should have filled out a paper for cancelation. I am in collections with them and they have been hitting my bank and never mailed called or emailed me anything about billing. They are...
Read full review of Planet FitnessCancellation
I am currently a military service member deployed overseas. I tried calling my home club to cancel and they refuse to unless I send a hand written letter, even after explaining my employment status. What is this? 1950? How is a letter in the mail any different than an email or a phone call? How does a written letter verify my identity any better than...
Customer abuse at planet fitness
I wrote the following to planet fitness detailing my experience and haven’t received a reply yet! Hi planet fitness, You will be pleased to hear that myself and my workout group on Facebook will be boycotting planet fitness based on a single employees extremely disrespectful behavior. Then again, you have continued to employ her despite repeated...
Read full review of Planet Fitness and 2 commentsNot 24 hours
Been a member for 5 years and started going there because it was 24 hours. Me and several other members have complained that the store is bot 24 hours. A lot of people work off hours and need that 24 service to get in the gym and workout. They claim it due to lack of clientele. Would like to see it go back since that’s what they advertised and that’s why me and other members used the 24 hour service
Read full review of Planet FitnessMassage therapy room Planet Fitness Drexel Hill PA 19026 Manager BG
I joined planet fitness in Drexel Hill for the purpose of using massage chair and hydrotherapy bed for my daughter with Down Syndrome. In the past, the massage chairs were in a well lit area with big screen tv. On our first visit, we asked to use therapeutic equipment. In the past they hydromassage room was for one person with a door to close for...
Read full review of Planet FitnessMembership fess and cancellation
This company as a whole does not care about the people they advertise for. All of the fine print to try to cancel an account is ridiculous. That 12 month commitment turns into 15 months before you realize it. Just found out today while trying to get it resolves that I could have cancelled for free but guess what I missed the deadline because I was never notified about this. So now ! have to pay the annual fee AGAIN even though I had already paid for the year I had been apart of. If I signed up for 1 year why the hell am I having to pay to cancel my account with you. Why am I having to pay ANOTHER annual fee when my year had already passed. There was no auto renew option that I had opted in for so how are you still getting my money. This company is the worst but man they are the best at bleeding their costumers dry with there shifty practices, fine print and purposefully with holding information.
Desired outcome: I want my account cancelled with no extra charges
Health and Safety
To Whom It May Concern @ Planet fitness Hennopspark
It has been years of emails and phone calls, complaining to the manager about the aircon never working. Emails come back issue sorted( What is sorted?) We are in a heat wave and I can not afford to pass out in a gym ! We need to be cool, not passing out in a heat exhaustion.
The manager said to me that she is busy ordering more fans not fixing the aircon.
There is know 3 fans on the top floor for what to blow the hot air around, this is a health and safety risk. It is so hot there it is a breading ground for gems. It can not go on like this.
I have not been back to gym since last week I can not do this heat and nobody at Planet fitness is doing anything about the issue.
Desired outcome: FIX THE AIRCONS
All 3 tanning beds at Planet Fitness in Enfield, CT
I joined Planet Fitness as a BLACK CARD member a little over a year ago. I thought it nice to have the perks, especially tanning. I have been tanning in their beds and not once in one year have I seen any type of maintenance on this machines. The inside where the lights are, are filled with dust and goop, every single one of them. They emit very little...
Read full review of Planet FitnessCustomer service
Yesterday November 16th, 2023 I was in the ABD section, there was a young man on the phone the whole time as he went from machine to machine without wiping them down. Since it hard for me to describe people, I took a picture of him and told the girl working the desk, She said she knew who I was talking about. There are signs in the facility to only use...
Read full review of Planet FitnessTanning beds.
The tanning beds at our planet fitness have been out of service for two months, before that they were down to only two beds for several months out of 10. This is taking place at Parkersburg West Virginia Gion Avenue. And they have been repapering sprucing up the place for six months now how long does it take to put up wallpaper! I called to get a couple...
Read full review of Planet FitnessFees
Hello I usually don’t do things like this, but I’m just a little upset. I had an unexpected knee injury which without me not to work out and I was still being charged and that is OK even though I wasn’t working out and they are still charging me, and that is fine. But September payment was paid. I also stated if they can freeze the account because I can’t...
Read full review of Planet FitnessAbout Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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