Planet Fitness
reviews and complaints

Hello and Better mornings to you all,

Upon entering Planet Fitness I was told by an orange hair girl that I didn't have on the correct pants to be in the gym. Cool, no problem though this is "judgement free". After exiting the restroom where there were people showering (not sure if that's allowed yet) I went to use my normal massage chair which is routine for me as I do such each morning on the SAME chair. The same orange hair girl told me I could not use the chair I requested. I told her the employee who comes in the mornings does this for me all the time, she refused again, I asked her once more she told me no. I told her that I come every morning and request the same chair I've been coming here for years she accelerated she rudeness. Once I told her I would be filing a complaint she TOLD ME she would makes false complaint on me stating I was being rude to her by not accepting another chair. There is no purpose for this behavior or for her slander other than her own despise of her work. I pray this does not happen to my mom or my numerous aunts who visit your facility.

Our local planet fitness in Lees Summit MO is listed as 24 hours. Last year they instituted "Temporary Hours" which is limited to 7-7 on the weekends. Over one year later we are still operating under these temporary hours even though everything else is going back to normal. On top of that we have had our rates raised so we are paying more for less product. I work 12 hour shifts on weekends and cannot possibly get to use the gym with these hours in place. I have spoken to local management but I get brushed off every time. Very unhappy!

Vinnie PF member for many years and my family.
We would like to continue but I thought it was a temporary problem with the Lafayette Louisiana TV Number Five to the left and number three coincidentally CNN news seems to be blocked when other TVs have duplicate channels on them. We would like to continue but I thought it was a temporary problem with the Lafayette Louisiana TV number five to the left and number three coincidentally CNN news seems to be blocked when other TVs have duplicate channels on them
I'll give it till next week if it doesn't return or move to another gym

i moved from Ca to Az in 2018. I called Planet Fitness and they made me drive back to CA to cancel. I went in and cancelled. They apologized and told me that they shouldn't have made me drive back, but my account was cancelled. It was debited again. They had me transfer my membership to an AZ location so i did and cancelled it. I have called too many times to count. They all apologize and tell me i need to come in or write a letter. Since I cancelled in 2018 they have debited me 39.00 on 12.02.19, 12.01.20, 05.10.21. At this point, i feel like they are intentionally stealing my money. I am telling anyone and everyone not to use Planet Fitness. I am disgusted with this gym and their employees.

Planet Fitness Corporate Office
26 Foxrun Road rm 114
Newington, New Hampshire 03801

January 30, 2020

Dear CEO,
I am a former member of Planet Fitness, Duffield Brooklyn. I requested to suspend my membership due to a serious car accident on 4/30/19. My letter was given in on 5/3/19 to Manager Samora Johnson never suspended my account. I was charged $10.45 for June and July 2019. I was also charged $45.00. I spoke to Mark in the New Hampshire office in August and was told I would receive a refund in 30 days. I did not receive my refund. It is well over 45 days and now I expect to receive my refund within 10 days of this notice.
Regards,
Phyllis Anderson
I am resubmitting this complaint because I still need to receive my refund. I can be reached at [protected] or [protected]@aol.com

I cancelled membership they kept chging me
Over a year at $22.95

May 4, 2021 I was finishing my cardio when a newer staff asked me to pull my mask over my nose. Please note: my mask was NOT down to my chin. My mask DID still cover my mouth entirely. It was just below my nostril line so I could breathe. I am in my 60's and need better air these days, especially after a fall a month ago and broke my left wrist. Yes, I was wearing my wrist brace post surgery.

Anyway, I got annoyed. There was NO ONE working out in my proximity AND I have been fully vaccinated. So I refused to pull the mask over my nose! Others in the gym were talking in your face close and they weren't being asked to social distance.

The young lady manager asked me to leave the gym. She threw-out an old woman with a broken wrist! Really!

The other PF gym's I go to allow you to drop your mask for cardio. I feel like I was being picked on and don't like it.

Our State allows vaccinated people to gather in large groups, yet at the Kutztown gym I can't even do cardio without masking up over my nose.

I changed my subscription because of covid but no one told me I would have to pay to end it when masks are required. I have a medical issue
Among it impossible to workout and breath. This is beyond unfair. Please cancel my subscription without penalty.

I have always wonder why people who are overweight, can be miserable rude people. Is it genetic or because they use junk food as a way of escape from there pathetic selves. This best describe the manager Jennifer Lentini of Planet fitness at Long Island City Queens NY. Why would a fitness gym hire a very obese manager? It just seems to me that a gym would want to have employees fit so that it sends a message of health and wellness. Jennifer Lentini is obese, rude and lacks a good understanding of customer relations. I would go into a deeper explanation of the problem I had with Jennifer, If I believed it would make a difference. There are so many complaints about Planet Fitness that it really wouldn't have any affect. I had called my bank to prevent Planet Fitness from extracting funds from my account. The bank service agent had informed me, that they have had a lot of complaints from other customers about Plant Fitness. If you join Plant Fitness you do so at your own risk.

I called the club and informed them i moved to a different City .They told me they can put me on hold until i find a club and transfer . which i didn't get one and then COVID happened. I just realized. have been paying for the last 2 years and my membership wasn't on hold. I called and the lady said she can't help me and told me they don't have call reference, refused to give me names.

Your Kannapolis site staff refuses to enforce the masking requirements. I have reported this several times. Either enforce your rules or remove them. I have had Covid and do not wish to have it again. I do not like wearing a mask, but I follow your rules. I enjoy using your facility, but expect management to do their job regarding member safety.

The Staten Island NY South Ave location is not cleaned. The locker room floors are filthy no hand sanitizer for weeks. The tanning booth area is dirty floors and and actual tanning booth glass have so many stains and dirt. It looks like they clean with a dirty rag. Can't imagine what the booth floor has in terms of germs. Finally I have uploaded pictures of what I look at when using the free weights. The ceiling vents and filters are disgusting.

I went in to cancel my membership, they told me I was on hold. That my card was expired. But they kept charging me January, February, and March. I received no phone call, e-mail, or letter saying this. My card was not expired. Not sure what is going on here. Seems like a scam. The credit card being expired was wrong, and the fact that I wasn't notified was wrong. Now they want to send me to collections over this.