Club Lime
Reviews and Complaints

I signed up to lime gym 29th of May 2023 and there was a 3 week free offer.

Every time I went in the access wasn’t working, when I mentioned this to the staff they just buzzed me in. In addition to that I asked when my 3 weeks free would kick in but unfortunately no one could help.

With access not working it meant I couldn’t access gym outside of staffed hours.

Access not being registered also means that they have no record of me attending classes and should there be an emergency/accident I would not be accounted for.

After several attempts to receive help I put a hold on my back card in an attempt to have someone reach out. I have since spoke. To the online chat and the customer service is absolutely disgusting. I keep being told someone will contact me from Five Dock branch and no one does. I asked that membership be put on hold till issue is rectified and I have been directed to the member portal as they do not accept requests in writing. I have attempted to get on the blind portal with no success and have also notified them.

In addition to all this they have charged me a dishonour fee of about $10 for not making payment although I can’t use the gym membership in line with what I have paid for.

Further to this I’m expected to pay $2.50 to have the membership put on hold and till now still can’t get on the portal.

So essentially I’m paying for a membership I can’t use and receiving no help to rectify this.

I have since googled like gym reviews only to find that there are 100’s of people with complaints in regards to service, taking money without providing a service, unclean locations and making people pay by making it impossible to cancel memberships.