Planet Fitness

I started my black card membership on April 1st 2023. My 1st payment was took out of my account on April 16th 2023. I went to work out on April 20th to be told I had to pay my monthly payments and I wasn't allowed there until my payment was paid. They said I owed forty some dollars for the late fee. I told them my payment was paid but I had no way of providing if right then. I was humiliated as the 2 workers were laughing and very unprofessional. The next day I went back and showed proof my payment was paid on the 16th. then they told me my account had been past due and said I started my account in March. I know when I started my account. I also showed them where I started my account on April 1st. It did no good I got no where So I have not been able to workout or tan since April 20th. Just 4 days after my payment was paid for the month. I don't know what I'm supposed to do. I know I haven't got anywhere with my home gym. Consumer Square off W. Broad St. In Columbus Ohio.

I went in to the gym today around 4pm. My daughter was told that she could workout because there was a past due balance on the account. I let them know it was under my name and that there had to be a mistake because it consistently comes out of my account. They told us both bills were past due and that there was nothing they could do at the gym.