Planet Fitness

On four different occasions i've let staff know that a member has a loud personal music device on inside of the shower stall she was using, and that the loud music was bothering me. I was told that this was against policy but that the manager needed to be the person to deal with the situation. A week ago I filled out this form because staff told me that was the best way to have the manager deal with it. I filled out this form and then saw hayley the very next day, but she said she was too busy to talk to me about it. I never heard back from her or anyone else about it. Last night the person with a music device in the shower was playing her music and I asked staff about the situation. I was told that the manager has given this member special permission to play her personal music devices in the locker room and showers. A staff member told me that if I did not like her music I should leave. How rude.