YouFit Health Clubs
reviews and complaints

In the month of February, my account got charged $37.24 for my monthly fee. I say the charge on my Visa, but it the charge did not show up on my You Fit account. I am not sure why I got charged this amount.

I would like to be refunded the money and just charged my flat monthly fee of $13.74. Or give me an explanation of why I got charged so much.

Thank you,

Alex Sutherland

There is a trainer named Vinnie, a McNab gym in North Lauderdale, FL. He scheduled me for my free session which came with my membership, dude spent the hour explaining why I should take a trainee membership in his office. I told him that I was not interested at the moment, and he then finally schedule me for he free session, which he didn't show up., 2 weeks after manager Thomas rescheduled me with a trainer, find out it was Vinnie again the day of my appointment. I got to the gym and saw Minnie, and we locked eyes., he didn't say anything and then decided to walk out. I told him I had an appointment with you, you texted me this morning; he told me I'm sorry you said you were not interested, I had somewhere to be. This dude is all about his money, what about my free session? I hate it here. Waiting my time.

I joined the Youfit gym at Haydock in January 2020 on a 3 month contract as my sister was a member so we could go to classes together. At the time of setting up this temporary contract I was never informed I would need to cancel it at the end of the 3 months otherwise the membership would continue. At the end of March when the temporary contract ended was the start of lockdown and the gym had to close. My sister was contacted and informed that she could continue her membership by paying a nominal fee until it opened again but she decided to cancel. I had no contact from the gym to inform me about this and presumed my membership had finished at the end of March.

We then discovered in June this year that the direct debits had continued under the title Kew Green Haydock which does not have gym or fitness club in the name and I had mistaken it for my husband's golf fees as we have a joint account.

During all this time I have never been sent a permanent membership card or contract or had any emails or correspondence from the gym to indicate I am still a member. We have looked on-line at your membership terms and conditions and it states you are obliged to inform me of any changes to direct debits which you did not do as there were changes made during lockdown. This has cost me almost £1600 for a gym membership I was unaware of and under the circumstances would like this money refunded.

I sent this in a email on 4th June to the Youfit membership address and cc to the Haydock manger. I had no response so emailed again on 9th June and was advised it had been passed to the local management team to review. I have still had no response despite sending a further email on 16th July so I am now registering it as a complaint.

I am a current YouFit employee. I think the app is really cool. Easy to navigate through the interface. It’s neat that you can sign up for classes and talk to your personal trainer.

Easy to use and allows you to do so much. Check into my club, track my workouts, see class schedules and club hours as well. I am a current employee with YouFit and love our new app!

I love using the YouFit app especially when signing up for group fitness classes! It’s easy to navigate from one club to the next to find when my next favorite instructor is teaching.

When the invitation email came to transfer to the new app, I did not see the email until it was too late. I’ve emailed Youfit and did not get a new invitation email only their response.

As an employee, I’ve seen the app development firsthand. It has improved ten fold in 2022 and more changes are to come in 2023. Is highly recommend using this and the On Demand classes!

The only drawbacks I have experienced is that it never allows me to successfully check into a class and it doesn’t allow me to create my own workouts. Apparently only a personal trainer can do that.

I love working here the team is super supportive and educated, i work front desk and it definitely makes my day better to speak to the members and catch up with their productive days. Definitely worth it

Almost non of the features listed work on the app. That or the user interface is just so confusing that I can’t figure them out. Only cool thing I’ve noticed is I was able to add the barcode to my Apple wallet.

This app is really easy to use for checking in, booking classes and has some great workouts already installed. I like how easy it is to track results and the good barcode scanner is free unlike MyFitPal. I’ve been using it as an employee.

This entire company is a scam. All they want to do is steal your money and they think no one will stop them. What they do is waste everyone’s money and are the most unsympathetic people I’ve ever dealt with. Please don’t waste your time on them.

As a youfit employee this app is extremely beneficial in showing members the benefits of their membership. With access to the class schedules and quick links to eatlove and youfit on demand it cannot get any better. Upgrade from the previous one for sure.

I am a current employee at Youfit and like using the app to see who’s signed up for my yoga classes, as well as booking group fitness classes for myself. This app is incredibly user friendly and allows me to access all the classes I’m looking for with ease!

About 2 weeks ago, I suddenly and randomly stopped receiving the notifications on my phone and watch. Both are updated to the latest version. I’m in a group chat with my trainer and he tags “@everyone” and suddenly I’m not receiving notifications. Please fix/update app.

They don’t do the key cards anymore so they said I can use the app, only problem is there’s no where to sign up on the app, Ive called customer support and asked the members at the club for help with no luck. So every time I go I have to wait for someone to come to the desk and tell them my phone number

As a current employee, this app helps me make my members feel more at home with their memberships. The barcode can help them scan in to the gym, and the app also allows the members to schedule their group exercise classes ahead of time. I absolutely recommend this app to any YouFit member to maximize their experience at the gym.

I am currently an employee at YouFit who started out as a member , and I just want to say not only does this app connect you with your personal trainer but it also makes booking classes incredibly easy, it was the perfect addition to an already state of the art gym! I hope you all enjoy the benefits of the App as much as me :) !

I used to struggle with being consistent with the gym so I’m in love with how I can keep track of my measurements and daily progress photos through the app. Connecting my Apple Watch always helps me keep track of my workout numbers which is always good to have and the app saves it for after every workout. Definitely need to download!