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YouFit Health Clubs Customer Service Phone, Email, Contacts

YouFit Health Clubs
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YouFit Health Clubs's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
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2.0 19 Reviews 51 Complaints
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YouFit Health Clubs Reviews 70

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YouFit Health Clubs Great App

I am a current YouFit employee. I think the app is really cool. Easy to navigate through the interface. It’s neat that you can sign up for classes and talk to your personal trainer.

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YouFit Health Clubs So simple

Easy to use and allows you to do so much. Check into my club, track my workouts, see class schedules and club hours as well. I am a current employee with YouFit and love our new app!

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YouFit Health Clubs User Friendly

I love using the YouFit app especially when signing up for group fitness classes! It’s easy to navigate from one club to the next to find when my next favorite instructor is teaching.

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YouFit Health Clubs Could not log in

When the invitation email came to transfer to the new app, I did not see the email until it was too late. I’ve emailed Youfit and did not get a new invitation email only their response.

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YouFit Health Clubs YouFit Gyms App Better than Ever!

As an employee, I’ve seen the app development firsthand. It has improved ten fold in 2022 and more changes are to come in 2023. Is highly recommend using this and the On Demand classes!

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YouFit Health Clubs Great app

The only drawbacks I have experienced is that it never allows me to successfully check into a class and it doesn’t allow me to create my own workouts. Apparently only a personal trainer can do that.

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YouFit Health Clubs I AM A YOUFIT EMPLOYEE

I love working here the team is super supportive and educated, i work front desk and it definitely makes my day better to speak to the members and catch up with their productive days. Definitely worth it

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YouFit Health Clubs App doesn’t work

Almost non of the features listed work on the app. That or the user interface is just so confusing that I can’t figure them out. Only cool thing I’ve noticed is I was able to add the barcode to my Apple wallet.

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YouFit Health Clubs Easy and Effective

This app is really easy to use for checking in, booking classes and has some great workouts already installed. I like how easy it is to track results and the good barcode scanner is free unlike MyFitPal. I’ve been using it as an employee.

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YouFit Health Clubs Scam

This entire company is a scam. All they want to do is steal your money and they think no one will stop them. What they do is waste everyone’s money and are the most unsympathetic people I’ve ever dealt with. Please don’t waste your time on them.

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YouFit Health Clubs Awesome Upgrades

As a youfit employee this app is extremely beneficial in showing members the benefits of their membership. With access to the class schedules and quick links to eatlove and youfit on demand it cannot get any better. Upgrade from the previous one for sure.

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YouFit Health Clubs User friendly app for both employees and members!

I am a current employee at Youfit and like using the app to see who’s signed up for my yoga classes, as well as booking group fitness classes for myself. This app is incredibly user friendly and allows me to access all the classes I’m looking for with ease!

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YouFit Health Clubs No Notifications

About 2 weeks ago, I suddenly and randomly stopped receiving the notifications on my phone and watch. Both are updated to the latest version. I’m in a group chat with my trainer and he tags “@everyone” and suddenly I’m not receiving notifications. Please fix/update app.

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YouFit Health Clubs No way to sign up

They don’t do the key cards anymore so they said I can use the app, only problem is there’s no where to sign up on the app, Ive called customer support and asked the members at the club for help with no luck. So every time I go I have to wait for someone to come to the desk and tell them my phone number

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YouFit Health Clubs YouFit App is Very Convenient

As a current employee, this app helps me make my members feel more at home with their memberships. The barcode can help them scan in to the gym, and the app also allows the members to schedule their group exercise classes ahead of time. I absolutely recommend this app to any YouFit member to maximize their experience at the gym.

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YouFit Health Clubs Love this app!

I am currently an employee at YouFit who started out as a member , and I just want to say not only does this app connect you with your personal trainer but it also makes booking classes incredibly easy, it was the perfect addition to an already state of the art gym! I hope you all enjoy the benefits of the App as much as me :) !

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YouFit Health Clubs Great to have an app that can keep you accountable!

I used to struggle with being consistent with the gym so I’m in love with how I can keep track of my measurements and daily progress photos through the app. Connecting my Apple Watch always helps me keep track of my workout numbers which is always good to have and the app saves it for after every workout. Definitely need to download!

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YouFit Health Clubs Much better than previous app

Like seriously. The upgrade is far superior. I used to have an app to track my meals and I’ve been able to delete it. The workout assistance and recommendations are nice. Compatibility with my Apple Watch and the information I have connected to my Apple Health account is amazing, not to mention the Apple Wallet pass now to replace the key barcodes. I am excited for future tweaks and the rest of the brand revamp

EDIT: only thing missing from app is ability to see past check-ins

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YouFit Health Clubs Tried multiple times does not work

I joined through my health insurance benefit and presented information to nearby Youfit.
The person said I would receive an email to get connected.
Since then I’ve only received emails to join. Multiple requests for a link to the app have not generated a response. Local personnel only gave a card to swipe to enter and seemed disinterested in helping me with the app. The app seems cool. Now thinking about canceling and finding a place that cares about all they claim to offer. Youfit ain’t all fit.

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YouFit Health Clubs Complaints 51

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7:38 am EDT
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YouFit Health Clubs Longstanding Broken Equipment

It’s been almost 3 months and the same eight machines are still broken. We are now down to only one lat pulldown, one knee extension, no leg press or leg curl machines because they only have one of each. This gym @ 14979 Tamiami trail in north port Florida is the saddest gym I have ever seen. Anytime I ask management if they know when the equipment will be fixed they say “the work order has been submitted”. I’m wondering what my gym membership is paying for and where the money is going because it isn’t going into the maintenance of this gym. I think it’s time to cancel this membership and go back to LA fitness. It never took more than 1-2 weeks for a piece of equipment to be fixed there and they have a lot of it. YouFit is the trashiest most neglected gym I’ve ever seen.

Claimed loss: No equipment

Desired outcome: I think this is self explanatory

Confidential Information Hidden: This section contains confidential information visible to verified YouFit Health Clubs representatives only. If you are affiliated with YouFit Health Clubs, please claim your business to access these details.

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3:04 pm EST
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In the month of February, my account got charged $37.24 for my monthly fee. I say the charge on my Visa, but it the charge did not show up on my You Fit account. I am not sure why I got charged this amount. I would like to be refunded the money and just charged my flat monthly fee of $13.74. Or give me an explanation of why I got charged so much. Thank you, Alex Sutherland

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10:49 am EDT
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YouFit Health Clubs Training

There is a trainer named Vinnie, a McNab gym in North Lauderdale, FL. He scheduled me for my free session which came with my membership, dude spent the hour explaining why I should take a trainee membership in his office. I told him that I was not interested at the moment, and he then finally schedule me for he free session, which he didn't show up., 2 weeks after manager Thomas rescheduled me with a trainer, find out it was Vinnie again the day of my appointment. I got to the gym and saw Minnie, and we locked eyes., he didn't say anything and then decided to walk out. I told him I had an appointment with you, you texted me this morning; he told me I'm sorry you said you were not interested, I had somewhere to be. This dude is all about his money, what about my free session? I hate it here. Waiting my time.

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Is YouFit Health Clubs Legit?

YouFit Health Clubs earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds YouFit Health Clubs to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, YouFit Health Clubs is known for their high standards and safety. If you're thinking about dealing with YouFit Health Clubs, it's wise to check how they handle complaints.

We found clear and detailed contact information for YouFit Health Clubs. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

YouFit Health Clubs has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for youfit.com can be seen as a positive aspect for YouFit Health Clubs as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of YouFit Health Clubs's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Youfit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Youfit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up YouFit Health Clubs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Youfit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While YouFit Health Clubs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • YouFit Health Clubs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to YouFit Health Clubs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:34 am EDT
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YouFit Health Clubs Membership fees

I joined the Youfit gym at Haydock in January 2020 on a 3 month contract as my sister was a member so we could go to classes together. At the time of setting up this temporary contract I was never informed I would need to cancel it at the end of the 3 months otherwise the membership would continue. At the end of March when the temporary contract ended was the start of lockdown and the gym had to close. My sister was contacted and informed that she could continue her membership by paying a nominal fee until it opened again but she decided to cancel. I had no contact from the gym to inform me about this and presumed my membership had finished at the end of March.

We then discovered in June this year that the direct debits had continued under the title Kew Green Haydock which does not have gym or fitness club in the name and I had mistaken it for my husband's golf fees as we have a joint account.

During all this time I have never been sent a permanent membership card or contract or had any emails or correspondence from the gym to indicate I am still a member. We have looked on-line at your membership terms and conditions and it states you are obliged to inform me of any changes to direct debits which you did not do as there were changes made during lockdown. This has cost me almost £1600 for a gym membership I was unaware of and under the circumstances would like this money refunded.

I sent this in a email on 4th June to the Youfit membership address and cc to the Haydock manger. I had no response so emailed again on 9th June and was advised it had been passed to the local management team to review. I have still had no response despite sending a further email on 16th July so I am now registering it as a complaint.

Desired outcome: My money refunded

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YouFit Health Clubs Buggy

Make payment page is broken. "Required Field PaymentAmount is missing from this request"

Says this, even tho the amount value is auto filled

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YouFit Health Clubs New app

It’s disappointing. Where are all my check ins?
And did I lose my points towards merchandise?
And seriously, do I really think my Trainer is sending me messages?

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YouFit Health Clubs No workout plans

This app allowed you at one point to pick workout plans throughout the week. That feature is no longer available. It looks like you’ll have pay to get this feature. It’s a shame.

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YouFit Health Clubs Doesn’t connect to account

App doesn’t connect to my youfit account so it’s basically useless. No help is available to fix it.

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YouFit Health Clubs Creating Accounts

I’m pretty sure that this is a good app but I have to bring to your attention that a bug will not let you create new accounts.

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YouFit Health Clubs Greggy621

Really hard to give a review when it won’t even let you make an account. I’ve been trying to send a reset link to my email, no luck so far.

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YouFit Health Clubs Login Error

I’ve tried to login with my credentials to no avail. I request a password reset to my email and I never receive the email to change password.

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5:54 pm EDT
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YouFit Health Clubs Service & membership

The youfit at coconut grove is the worst gym ever. Bad customer service, open door delays, never get back to customers, close facility without any reimbursement to customers, layout is bad and it is crowded. The management has no manners and defects staff when they do wrong by customers. I canceled my membership April 20th, 2023 and still charge me for the next month. Horrible experience over the phone with management. I will never use youfit again ever in my life.

Desired outcome: reimbursement of my money.

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6:44 pm EDT
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YouFit Health Clubs Youfit health club in philadelphia pa management

Hello my name is Hassan Sistrunk Sr I am a member of the Youfit Health club in Philadelphia Olney Plaza I'm having a bit of a dilemma with the manager Mason there. I've been going to that gym for some time now if you check records there's never been a problem with me you can have somebody come to the gym and do a survey on me and I promise you you will not find one person to say nothing bad about me

When Mason became the manager at the gym he came in the gym and he started turning the ceiling fan on super high so I asked him about it and he lied to me at first and said he had no control over it but then I showed him the switch on the wall and I said I seen you turn it on then he turned it down so I explained to him that you're a manager you supposed to take in consideration the majority as opposed to the minority you're the minority because you come in the gym with shorts on and a undershirt in 23° weather that says your hot but the gym is dominated by Blk and Latino who background is tropical which means that they're not a fan of the cold like you since then he's had an attitude towards me once more I spoke with him about the fan he turned it down but on Valentine's Day he canceled my membership I wasn't even in town I left Philly on the 10th and returned on the 17th I have the plane tickets to verify it when I inquired about why was my membership cancelled after I paid my $49 annual fee and my $15 monthly fee he told me that corporate cancelled my membership because I was making complaints about the gym I told him corporate sent me an email asking me will I refer anyone to the gym and I told them no and they asked why and I said because the bathroom need to be cleaned and the machines need to be fixed the man basically canceled my membership because of what I told you all about the gym🤔can you please address this issue and reinstate my membership I thank you in advance!

Desired outcome: To reinstate my membership and to Speak with management about their actions

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6:12 pm EDT

YouFit Health Clubs Overcharge for training sessions

Nov 2021 I decided I needed to cancel my training sessions for financial reasons. Great sessions but had to stop for a bit. $304 per month.

I was told due to canceling time-frame I needed to be charged one last full payment and then the following month a $50 cancel fee. Ok fine.

Still going to the gym (I love this location) but not training.

Fast forward a few months I'm being charged for an additional 2 months ($608)

Went back and was told the original cancel was not correct...they corrected it and it would be 2 to 3 months to see the credit.

Fast forward to August..still no credit and was told the wrong form was used but I was reassured this would do the trick.

Still nothing...managers don't want to help and i was told to email corporate myself and tell them and they would be sure to respond in 15 mins! Sounded good...not heard a thing and probably won't. I guess I get to eat the $600 since I cannot get help.

If you cancel any type of service with youfit make sure you call your credit card company in the event the charges don't stop.

Very very disappointed

I canceled my membership the other day AND let my bank know on to a new gym less $600 💪😌

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2:52 pm EDT

YouFit Health Clubs Wrongly reported to collections

I was wrong reported to collections by youfit on sample and Federal..I called the store mgr.she said she was sorry and would fix it but never did..called the lawyer they used and they won't help..so over companies screwing people out of there money. Shame on you. My name is Jeremiah Flaum

Desired outcome: Remove from my credit report. Right is right

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orlando, US
Aug 01, 2023 5:07 pm EDT

hi brother, if you can reach out to me, id appreciate it. there is a research fund that pays about 3,000 starting this august. if you can email me, i will give you the info. my email is beeinwonder45@gmail.com take care, mary f

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12:17 pm EST

YouFit Health Clubs Harassed/aggravated

To whom it may concern:
I'd like to start introducing myself, I am loyal daily member of youfit and I have always had a pleasant experience when greeted by other staff members. Within the strip mall where there is a youfit on 152nd street, In the same strip mall a coin laundry is being built and they busted the water pipe which caused the county to shut off our water. I went over to youfit and used the restroom because we did not have water and explained the situation to a youfit employee (causian blue eyed white girl) who was very sweet and compassionate to our situation. Hours later on that same day I rushed to use the restroom and an extremely aggressive rude demanding employee claiming to be in charge named Annie. Followed me into the bathroom almost inside the stall and got in my face yelling and demanding I leave. I tried to explain my situation as I had earlier and she wouldn't even let me speak. She was belittling, aggressive in my space and in my face. I told her I was a member and she said she was going to revoke my membership. I would like to speak to a person with a higher problem before I consult with an attorney if necessary actions are needed because in all my years of customer service she had the worst presentation of youfit. As I stated earlier everyone else has always been pleasant and they even know me because I go everyday during my lunch hour to exercise.

Desired outcome: disciplinary actions taken on Annie

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A while back I had tried to freeze my account and succeeded. Once my account was frozen it was frozen for about a month. I decided that I would like to unfreeze my account. I went into the Youfit on N. Federal Highway, they told me that I had to pay $15 and that my account would be unfrozen. I left and came back a few days later they informed me that I...

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10:46 am EDT
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YouFit Health Clubs Membership

Good afternoon.
I have been a member at Colchester for many years. When lockdown occurred I heard nothing at all. On Saturday 1st May I decided to go to the centre to find out what was happening. I went in, lights were on, computers turned on but the place was empty. I waited about 15 mins and gave up and left. A couple of hours later I returned, there were people in the pool and a man in the gym but no staff anywhere. Clearly laid out on the desk and in full view were complete application forms, Names, DOB, address, bank details, phone numbers etc. This concerned me greatly. I wrote in the staff day book that I wished to be contacted. This was also just left laying, easily accessible. Again after about 15 mins I gave up and left. As I was driving out I saw a member of staff go in the door so I parked and went back in. I pointed out that personal data was left in clear view but was told it wasn't for long! How long does a crook need?
I said that I had received no information at all for over a year. My details were pulled up on the computer and as my e mail and phone number were incorrectly inputted it explained why I was not contacted. I was promised a call on the Monday. Still waiting, now 9th May.
On 6th May I received a very informal letter explaining the new fees. I was paying £360 as an annual fee for full access. This was no longer available and I now had to pay by direct debit at £48 per month. This is an increase of 60% per annum! The letter says I will have full access but the truth is that I have to book my sessions on a Friday for the week and it is first com first served. As I work it is difficult to contact Friday morning and the Covid regulations mean that it will be far from full access.
A huge rise in fees, less access and no adherence to the Data Protection Act. Is this representative of YouFit?
I look forward to your response.
Yours
I. Leatherdale
[protected]@email.com

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6:18 pm EST
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I have been a member of Youfit since 2009 or even before. Today my son and I were singled out from over 15 gym members that were not wearing their face coverings correctly. The manager Camillo came up to us over all the other members that were not wearing the masks correctly and asked us to leave the gym. I will be sending the corporate office a discrimination letter from my attorney tomorrow morning.

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4:08 pm EST

YouFit Health Clubs Cancelation Policy/Scam

I opened my gym membership in the beginning of January before covid hit. they continued to charge my account even though they were not open. When I tried to cancel they wanted a $60 cancellation fee. I did not pay and they proceeded to charge my card a monthly fee plus annual fee total of 135 dollars. I cancelled my card. Now I have Sam from phone number [protected] calling and harassing me. She refused to give her last name or employee ID number. When I asked for her supervisor, she cursed at me and hung up. I called back several times with no success.

Desired outcome: I want my money back and this Sam lady disciplined for her rude and uncalled for behavior

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About YouFit Health Clubs

Screenshot YouFit Health Clubs
YouFit Gyms offer a range of fitness services including gym access, personal training, and group exercise classes. They provide a variety of cardio, strength, and resistance equipment. Membership options vary by location, with some gyms offering amenities like childcare, tanning, and sauna facilities.

Overview of YouFit Health Clubs complaint handling

YouFit Health Clubs reviews first appeared on Complaints Board on May 1, 2014. The latest review Longstanding Broken Equipment was posted on Jun 20, 2024. The latest complaint Doesn’t connect to account was resolved on Jun 06, 2023. YouFit Health Clubs has an average consumer rating of 1 stars from 70 reviews. YouFit Health Clubs has resolved 4 complaints.
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  1. YouFit Health Clubs Contacts

  2. YouFit Health Clubs phone numbers
    +1 (888) 968-3481
    +1 (888) 968-3481
    Click up if you have successfully reached YouFit Health Clubs by calling +1 (888) 968-3481 phone number 0 0 users reported that they have successfully reached YouFit Health Clubs by calling +1 (888) 968-3481 phone number Click down if you have unsuccessfully reached YouFit Health Clubs by calling +1 (888) 968-3481 phone number 0 0 users reported that they have UNsuccessfully reached YouFit Health Clubs by calling +1 (888) 968-3481 phone number
    +1 (727) 209-6161
    +1 (727) 209-6161
    Click up if you have successfully reached YouFit Health Clubs by calling +1 (727) 209-6161 phone number 0 0 users reported that they have successfully reached YouFit Health Clubs by calling +1 (727) 209-6161 phone number Click down if you have unsuccessfully reached YouFit Health Clubs by calling +1 (727) 209-6161 phone number 0 0 users reported that they have UNsuccessfully reached YouFit Health Clubs by calling +1 (727) 209-6161 phone number
  3. YouFit Health Clubs emails
  4. YouFit Health Clubs address
    6161 9th Ave. North, St., Saint Petersburg, Florida, 33710, United States
  5. YouFit Health Clubs social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
YouFit Health Clubs Category
YouFit Health Clubs is ranked 25 among 83 companies in the Fitness Centers and Gyms category

Most discussed YouFit Health Clubs complaints

Wrongly reported to collections
1
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