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2.8 24 Reviews

National Fitness Complaints Summary

11 Resolved
13 Unresolved
Our verdict: Dealing with National Fitness, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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12:35 am EDT

National Fitness customer service

I went to the gym at 1030 pm on 4/19/19. The gym closes at 12. So at 1120 I went upstairs to walk the track. There were only 4 people upstairs at the time. I set my keys and shaker water bottle down. When I turned the corner I see the cleaning women walking away from the table and my keys are still there but my water bottle is gone she got on the elevator, so I walked to the steps and down to the counter and asked if she had turned in my bottle. The man at the desk said "no she probably is back up there now." I then went back upstairs and ran all around and couldn't find her, so I returned to the desk and said can you just page her over head. He said I don't know her name but she would have brought here right after finding it. The girl at the counter said isn't that her cart, they both just stood there not paying any mind to me: I decided to go look, and low and behold my bottle was sitting on top in the trash. The guy at the counter said "oh that's upsetting" and turned back to the girl. I said it sure is since she left my keys sitting on that table so obviously she knew someone was coming back. This water bottle is one of the 40$ shaker bottles that was practically brand new. The customer service was horrible, no I am sorry or I will let someone know since he told me she was supposed to turn it in. They spend more time conversing at the counter and can't be bothered to actually help the clients. Do not recommend this place. As soon as the contract is up, I will go back to planet fitness!

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2:58 pm EST

National Fitness they hold your money

I am a club owner and have used National Fitness membership software for 12 months, Dec 2015 - Nov 2105. They owe me $6, 827.22. They stopped paying me my membership dues in Sept 12th, 2015, however they have been collecting from my members each month. National Fitness Membership software of Layton Utah has sent a few payments through, in the ballpark of $1, 000 since Sept 12th... however they have not contacted me to notify me of the issue and when I contact them they give me the run around. I have called roughly 20 times in the last 60 days and there appears to be no hope. I am in the process of switching to MindBody Online.

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Jeff Shablin
, US
Aug 11, 2016 9:39 am EDT

I am also a gym owner and they continue to collect my members dues without sending me our revenue. I have received so much run around and now their phones are disconnected. They owe us $5000 now. They owed us more but through a ton of badgering and finally speaking to their lawyer we received some payments. bottom line is that they are thieves. That lawyer no longer works for them either. They take our members money-- show on the on line portal that they dispersed the money to you but if you check your accounts there are no deposits. I am looking for others who are being stolen from to do a class action lawsuit. I found out from the Utah Consumer Protection Agency that they know about their practices of stealing for years! They cannot do anything because its business to business not consumer to business. I am in contact with the FTC and their local Atty Generals office. If someone reads this and your a victim also please contact me at jeff@optimalsporthealthclubs.com - there is power in numbers and the owner of National Fitness (Bailey N Hall) belongs in prison.

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10:44 am EDT

National Fitness billing beyond membership contract

I am currently overseas and discovered I am being billed for my Kinetix membership by National Fitness. I never was contacted that I would shift to month to month payments and I found out the company automatically takes the payments unless a written notice is given thirty days in advance.
This is very disappointing and the company will not give my membership number to my family member who tried to cancel the billing for me, since I don't have it with me. This makes it impossible for me to cancel. The company is rude, unprofessional, and the wording in the contract is protecting them. Be careful when signing up to gyms that use this method. It is a scam.

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10:04 am EDT

National Fitness fraud collections

National Fitness Financial uses scare tactics to collect money.

I received a phone call this morning from a Marcus Mendez from some unnamed lawyer's office (a google search does not bring up any lawyer's, just complaints) telling me a National BANK in Utah I had received financing from was suing me in Federal court for 1674.25. Of course, if I wanted the Federal case dropped, I could pay just 674.25 (what I apparently owe minus court costs). They advised I send in my new address so I can be served my Federal Court papers, as failure to appear for a lawsuit would result in my arrest.

As I have never received financing from a bank, I began questioning this crook. Turns out, he represents National Fitness Financial, which is NOT a bank. So representing them as one is fraud. More research also shows that even if they sue me, it is NOT a Federal case. It would be civil. So obviously I cannot be arrested. I got tangled up with them through the Zoo Health Club. Big mistake on my part. Horrible gym, horrible company.

Hard to take a company seriously when they can't even tell the truth during collections.

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Jessrs
, US
Nov 02, 2015 1:42 pm EST

He just called me today. I was a member at the zoo in lake worth. What was your outcome of the case. I can not believe this

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12:45 pm EDT
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National Fitness customer service / account

About a week ago my account was frozen by my banks discretion due to fraudulent activity. Shapes (who i am a member of) notified me about 2 days later when i went inside. I then proceeded to pay this month of July on a credit card until i got my bank account situated. No longer than 2 days goes by and they tried to re-take my monthly payment out of my debit. Now, keep in mind i have now paid 2 months of gym memberships for ONE month! I spoke to the representative at the front desk and explained my situation and she said she would put the request in for my account to be credited back.. IT HAS NOW BEEN ALMOST A WEEK and she has just now put the request in. I found this out when i called National Fitness this morning to explain my situation and no longer than 1 minute into the conversation the lady by the name of Cetiva, was very rude. I'm assuming she woke up on the wrong side of the bed because she was very unprofessional and spoke to me in a condescending tone. She then proceeds to accuse me of telling how to do her job which i did not and that she does not like my attitude (verbatim). I have been in customer service for apx 8 years and never have i spoke down to or treated anyone the way i was. What i was always taught is the customer is always right even though they might not be. I can't wait until my membership is up so i can NO longer give this crappy company a dime of my hard earned money who apparently does not value the hand that feeds them. When I decide to join a new gym i will 10000% check who the financial company is because if it is National Fitness i'm running away.

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10:24 am EST
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National Fitness was not allowed to speak with a supervisor and was told a supervisor would not call me back

Due to the breach in security at Target, my bank sent me a new card. I just got the card and yesterday gave it to the girl at the front desk at my gym. Go to my gym today and was told that I am behind on my payments and have incurred a $28 late fee charge. Called National Fitness and was transferred to billing and collections. I cannot remember the girl's name that I spoke with but she provided me with terrible customer service. Told her what happened and she said that she could refund half, asked to speak with a supervisor and was told SUPERVISORS DO NOT TAKE INCOMING CALLS ... I have never been told this before with any business...asked to have a supervisor call me and was told SUPERVISORS DO NOT CALL BACK IN REGARD TO THESE SITUATIONS ...I was and still am irate over this! I have worked in billing and collections for Fortune 500 companies and this is not how you treat a customer and a supervisor's job, especially in customer service, is to take angry customers and make them happy (I know from experience)...I have never been late on any fees with them, just didn't want the late fee charge because it was not my fault. I told her that this is ridiculous and will cancel the card so they will not get any money from me, and she put me on hold for a few minutes, spoke with the "supervisor" and said they will waive it as a courtesy...courtesy? This is the right thing to do and should have been a no brainer to waive the fee. This company should not try to take advantage of customers..Obviously their sharks when it comes to money and I will be filing a civil suit against them because this is not how paying customers should be treated!

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12:15 pm EDT
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National Fitness cancelled contract still taking money out of my checking account

I signed up in March 2013 for a weight loss program thru Anytime Fitness in Monroe, GA. I paid a 80.00 first time charge to sign up, 4 days later I brought a letter from my doctor stating I was unable to continue due to medical reasons, the young lady behind the counter took my letter and said it would be taken care of. I did not think about it again until 6-6-13 when 51.90 had been deducted from my checking account (with a 29.00 NSF fee) that something was going on. I called Anytime Fitness left two messages over 5 days (with no return call). Then on 6-17-13 another 21.90 (with a 29.00 NSF) was deducted from my checking I again called Anytime Fitness were I was told to contact National Fitness Financial that Anytime Fitness had filled a complaint with the BBB. I contacted National Fitness Financial again I am still getting the run around I can basically pay to cancel my membership, that I already cancelled due to doctor and the gym will make it good (4 months free gym time) but I cannot work out due to medical issues...errggg so frustrated I am going to have to change my checking just to keep them from taking out more money.. and I am out 183.90.

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6:44 pm EST
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National Fitness unethical practices - fraudulent charges

On 9/23/12 I called to change my payment information. The person did not update the account with the correct information and the wrong account was billed, causing what has now totaled over $200. I saw the charge and within 24 hours a call was made to both my bank and to National Fitness. National Fitness told me there wasn't much they could do. There was no way to reverse the charge and charge the correct account. I even suggested charging the correct account and just issuing a refund at that point. I asked to to speak to someone higher up who had more power than the operator and was told there was no one. I then asked to speak with the operator's direct supervisor and was told I would be put on a call back list. It happened to be a Friday and of course, no one called back. My husband, who is also on my account, decided he would try to call on my behalf, he is a bit more assertive than I am. He called again on Monday and was told he was put in a queue and would have to wait up to 48 hours. Then, it is my understanding they called my mother to try to talk to him, though I never received a call. I opened a claim with the BBB and received a response which made me laugh! The response said they have no record of the transaction even happening and if I had an issue with someone at the gym, it was not their problem. They advised to send a copy of my bank statement showing the transaction before any refund could be processed. I came home yesterday to a letter addressed to the wrong address stating they had updated information about my account and have been trying to call me. They did not call me once, and there was only one letter (I had been on vacation for 5 days for the holiday). They told me everything was my fault and no refund would be issued. I am contacting my Attorney General, and continuing my claim with the BBB. I am also sending correspondence to the Small Claims Court in Layton, Utah.

I have seen MANY complaints all circulating around the same thing. Unethical business practices. I live on a college campus and will be approaching some law students and professors to see about getting a class action law suit started to get National Fitness put out of business.

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7:18 am EDT
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National Fitness unfair practices

My membership was with Ladies Total Fitness...several months after I became a member of Ladies Total Fitness the company sold out to another company without even a phone call to inform it's members. I went to the establishment to exercise...only to find the doors chained and locked. It took me sometime to find out what was going on...never did get a real answer. Long story short, the fitness company had been bought-out by Rush. I find Rush to be very sneaky in their business practices as you don't really deal with Rush themselves but National Fitness instead. It is all quite complicated and canceling the membership with Rush Complex involves going through Ladies Total fitness which doesn't exist any more, so one has to go through a third-party which is National fitness...if your smart you won't do business with The Rush Complex or National Fitness which are one of the same...like I said complicated. Anyway I canceled by phone, email...nothing worked. I finally sat down and wrote a letter and that didn't work either. After 3 months I receive a letter informing me I have been taken to collections...I have excellent credit. Imagine my surprise! I called the number on the collection letter and they informed me I not only owed for one month's membership but I in fact owed them a collection fee. Talking to them to settle this bill fairly was not an option...they insisted I pay them the full amount immediately. Who does a consumer turn to when he has been unfairly treated? Their are lots of recourse for the crooks...as he can ruin your credit for you...turning you into the credit bureau. So you pay or you face the consequences even if the consumer is right. Something needs to be done to aid the consumer when he has been taken advantage of. I hope that by writing this all persons reading this think twice about a membership with either Rush Complex or National Fitness. They do not do things fairly nor do they listen to anything you tell them...my way or the highway so to speak!

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6:33 pm EST
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National Fitness billing

I went into a 24 month agreement on 1/16/10 with Omni Fitness & Health in Fayetteville, NC for a gym membership which was to bill $37.00 per month for the 24 months. The only option for payment was to do an auto draft from my bank account. At the end of the 24 months I contacted National Fitness at [protected] to confirm that no more payments would be deducted from my bank account since my membership was over. I was told by the representative that I had to send in a written request in order to stop the recurring payments and that it would take 30 days. I then advised her that it didn't state that anywhere on the contract that I had signed. She then directed me to the Renewal box, which was checked, and said since that was checked, I had agreed to renew my membership. I then read the renewal agreement on the contract verbatim to her, which states: "This membership agreement is renewable at a guaranteed rate of $37.00 per month for 12 months upon completion of the renewal agreement/application at the Omni Health & Fitness at the address above if the renewal agreement/application is completed prior to 30 days before your expiration date with a written request for renewal". This is clearly giving me the option to renew at the end of the 24 month membership at the same rate as long as I do so 30 days prior to the end of the membership along with a renewal application and in writing. I did not, will not and have no intention on renewing this membership. The representative assured me that I will continue to be billed again even if I send written notice to cancel because I hadn't sent notice to cancel within 30 days of the contract end date. No where is this stated on the contract. I then asked to speak to a supervisor, the rep said she was one, I then asked to speak to her supervisor but she refused to let me speak to anyone other then herself. The only thing she offered was the address. I then disconnected with this rep and contacted Omni Fitness & Health and the women there stated that since the renewal option was checked on my contract that the contract goes on a month to month basis unless I cancelled in writing. Once again, none of this is stated on the contract. These people are not abiding by their own contract terms and seem to be twisting the actual contract terms to fit their need to keep deducting money from customers bank accounts. The only cancellation request in writting that this contract states, is if you decide to cancel after the third day of signing the contract, which for me would have been on 1/19/10. This company is clearly involved in illegal billing practices.

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VictoriaI
, US
Nov 05, 2012 6:47 am EST

JOIN ONLY IF YOU WANT TO GET OUT OF YOUR CONTRACT BY DYING.

Gyms who are affiliated with National Fitness Financial do so IN ORDER TO CONTRACT ITS MEMBERS FOR LIFE, LITERALLY. If you expect to be a member of such gyms for life AND you don't expect to relocate, then such a gym is for you. Otherwise, the only way to cancel your contract is to (1) die, (2) become physically or mentally injured in such a way that permanently prevents you from using the gym facility, or (3) permanently relocate to an area that does NOT have an affiliated gym within 25 miles.

VAGUE TERMS IN CANCELLING YOUR CONTRACT: Requires notice to National Fitness Financial that is "acceptable" to them. "Acceptable Terms" is not specified in the contract.

"ACCEPTABLE TERMS IN CANCELLING YOUR CONTRACT" means having an affidavit filed with a lawyer serving as a third party witness. A NOTARIZED STATEMENT IS NOT SUFFICIENT. YOU MUST HAVE A FORMAL AFFIDAVIT WITH A LAWYER SERVING AS A THIRD PARTY WITNESS.

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7:19 pm EDT
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National Fitness contract/billing

Contract with National Fitness was misleading, explained to me that it was a 30 day notice to cancel which is what the gym has that I also belong to. When I tried to cancel after finding out I was pregnant was then told it was a 3 day notice to cancel the contract. My only other option was to buy-out the contract, which I did after spending $1460 for the 2 hours of personal training I received, I then got another charge for $375 stating since I did not cancel my contract within 30 days of a billing cycle I was responsible for this additional payment even though I had paid to buy out the contract. I signed the contract 6/21 found out I was pregnant 7/4, cancelled and paid for the buyout on 7/5 and since this wasn't timely enough they want an additional $375. Very rude customer service department, misleading sales representatives DO NOT SIGN CONTRACT WITH THIS COMPANY!

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VictoriaI
, US
Nov 05, 2012 6:50 am EST

JOIN ONLY IF YOU WANT TO GET OUT OF YOUR CONTRACT BY DYING.

Gyms who are affiliated with National Fitness Financial do so IN ORDER TO CONTRACT ITS MEMBERS FOR LIFE, LITERALLY. If you expect to be a member of such gyms for life AND you don't expect to relocate, then such a gym is for you. Otherwise, the only way to cancel your contract is to (1) die, (2) become physically or mentally injured in such a way that permanently prevents you from using the gym facility, or (3) permanently relocate to an area that does NOT have an affiliated gym within 25 miles.

VAGUE TERMS IN CANCELLING YOUR CONTRACT: Requires notice to National Fitness Financial that is "acceptable" to them. "Acceptable Terms" is not specified in the contract.

"ACCEPTABLE TERMS IN CANCELLING YOUR CONTRACT" means having an affidavit filed with a lawyer serving as a third party witness. A NOTARIZED STATEMENT IS NOT SUFFICIENT. YOU MUST HAVE A FORMAL AFFIDAVIT WITH A LAWYER SERVING AS A THIRD PARTY WITNESS.

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2:30 pm EDT
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National Fitness fradulent billing practices

I have a contract with them for a gym called Club Fitness in Charlotte, NC. The contract clearly states that if i move out of State, my contract will be canceled. I contacted National Fitness and asked them exactly what they needed as proof. They told me to send a copy of recent bill or bank statement showing my new, out of state adress. I sent this CERTIFIED MAIL and recieved proof that it was signed for and delivered on 6/16 (two weeks ago). They have not only refused to stop the monthly debits, but flatly deny that they recieved my documentation despite the fact that I have proof that they did recieve it! They told me to, "Send it again" which is quite unbelievable...I flaty refused to resend as I am quite sure the same thing will happen again. I have called several times and spoken with a Manager (Chelsea) who was completely worthless...I am in the process of retaining an attorney to protect my consumer rights.

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Trakos
, US
Apr 30, 2010 9:28 pm EDT

I sent a later to this company to cancel my membership. I talked to a Representative named Emily and she advised me on the charges in my account of $30 which I paid that same day with my Cc. seven months later, I received a letter from them saying that I owe a total of $149.00 and that my account was in collection. I called customer service and get this rude girl on the phone who tells me that they was nothing she could do giving that she does not see my letter of cancellation in the system. She asked me to send her a copy of the certified confirmation mail. How convenient. Now is my word against theirs. For the entire year, I have never been to that Gym. Not even once. Because of a medical condition that I was diagnosed with, I could not go to the Gym. I advice her to look in her system to see if I have ever been to the Gym since I enrolled. She denied my request to talk to a supervisor or manager.How is this fair? Only to think that I referred so many people to them. I will make sure I let anyone who care to know about these immoral and unprofessional company.

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Melanotan2
, CN
Jul 28, 2011 10:34 am EDT

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10:01 pm EST
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National Fitness whatever you do, don't join plf!

Ok...so I wanted to start working out again and a friend thought we could join a gym together. Premier Fitness by the Dayton Mall, she was told, gave you a trial month free. Good deal, I thought. Surely not without strings, but I had heard about the racket gyms are, how contracts are nearly impossible to get out of. But just to see what it's like for a month would be ok, I hoped.

She wasn't available to go with me Sunday 11/28/2010, so I went on my own and decided to sign up for the free trial. So I got the tour of the place...and all of a sudden I'm in this man's office, I assume he was the manager, and he's asking me about what areas I want to "work on" the most...more personal questions then I felt like answering, so I kept it vague. He had these Christian inspiration books on his desk, like that was supposed to make him trustworthy and infallible.

So somehow I ended up with a contract in front of me, after being given this "awesome" deal, cutting the membership price to from 250 to 30 dollars down, then 30 a month. The contract had way more fine print than I felt comfortable with or free to peruse at my leisure, but I was an idiot and signed it anyway. He seemed to make it a lot more casual than it felt, and I felt pressure to just sign it, like it was no big deal.

He did not explain any of it, just telling me that IF I stayed for 3 years, I would get a locked in 15 dollar a month fee. IF emphasized. Also, when I asked, I could cancel anytime. So I gave them my debit card #, just because they "needed" a record of the payment method I'd be using, and when I went to the front desk and asked for a copy of the contract, the lady said, "oh, you can get a copy when you come in to pay." Somehow, my free month ended up costing me a 30 registration fee, and 30 a month after that. Not being allowed the contract worried me instantly. The contract seemed to start from the moment I signed it, not a month from now.

I worked out there for a while, and the place is honestly quite run-down looking, but all I really wanted was to use the treadmills, the weights, and keep it simple. No classes, no tanning, no child care. I didn't like the idea of having to pay for those services included when I wouldn't be using them.

So I called my friend right when I got home and told her I was having second thoughts. I did not like feeling pressured, and wanted to cancel, I didn't even want the "free trial". I just wanted to get away from there full stop. We decided to go together today to cancel, hoping he would be less likely to bully 2 people than 1.

All day today I researched this place and my rights regarding canceling and realized I was also NOT given a copy of my Right To Cancel form, which must be submitted within 3 days of signing the contract, according to the PrePaid Entertainment Contract Act. So of course they were so willing to let me pay early next month, just waiting for those 3 days to pass so I'd be locked into this contract. Premier Fitness is not even BBB accredited and have a D+ rating. I should have researched this first, of course, and normally am hyper vigilant about these things. They got me, but I luckily came to my senses quickly.

So we went in a couple hours ago and saw the same man...I have read many other stories and was ready for a fight, and he had a very salesman-y, sharky demeanor to him. I immediately told him that I came in yesterday for the free trial, ended up signing up, and wanted to cancel.

He seemed taken aback and was like "uh, ok"..and then actually tried to recruit my friend without skipping a beat. She first mentioned that I felt I had gotten the GlenGarry Glen Ross treatment and he said, "uh, what's that?"

"High pressure sales tactics."

And he said "Well, we don't do that here."

She said she HAD been interested in the month trial, and would go from there if she liked it. He was like, "so you want the free month, and then ...nothing?" "She said "that would depend on if it works out."

And he said "Well, what if it does?"

"Then I would go from there."

"So you're not interested in saving money?"

She said "No."

So he finally pulled out the contract I hadn't been allowed to have, in a sealed envelope, with the Right to Cancel form at the bottom. Sure enough, I realized this contract was for 3 years, no IF at all. Complete with some mysterious 20 dollar a year "Enchancement Fee" he never mentioned. I said that I hadn't gotten a copy of it, and he actually attempted to pass blame to me, saying "Oh, you left without it."

""NO. The lady I spoke to said I could have it when I came in to pay, which tipped me off."

Then he muttered something about "Oh, yeah, because we're real shady here."

So I signed the form, he signed it, and then I said, "So a few months down the road I'm not going to see charges on my debit card?"And he said "no." And while they probably can't, I will be contacting my bank to see if they need a copy of this form so they can be on guard for unauthorized charges, because I don't trust them for a second. I am worried they will conveniently "lose" their copy of my cancellation form and just charge me anyway.

So I am in wait-and-see mode right now...I hope since I cancelled not even 24 hours after I signed that I will be ok, though it seems like even that is not a guarantee they will not try to slap you with mysterious unauthorized charges.

I hope this will help other people stay away from this company. Don't believe that they will give you a free month. It seems like they will say ANYTHING to get you. They'll be your best friend and say "welcome aboard" after you sign on the dotted line. But my gut told me that royal treatment would not last very long, and I know I was right to immediately cancel. I'm hoping this is the last I have to deal with them.

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Teionna Sharp
, US
Jul 05, 2017 6:59 am EDT

Was scammed into a 3 yr contract ! I was told I was going to be given a form to fill out for contact information for records and.next thing I know I'm being charged 60 dollars a month . Then I try to cancel and I'm told it will be thousands of dollars to cancel. Now I'm stuck and they company isn't wen the same company anymore!

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National Fitness this company is a joke

My gym changed owners and ever since they did I am being billed by National Fitness for trainer fees. EVEN though I submited my letter of cancellation back in June. they make ME call the gym to get this straightened out but when I speak to the gym they are all okay and know that this is wrong. National fitness conviently can not call and get anyone at the gym to speak to even though I can hang up with them and get the owner at the gym immediately. I have ALL my documentation but National Fitness does not care and has now turned me over to collections. I think this company is a rip off and no one tries to help you at all.

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National Fitness will not cancel membership

The absolute worst customer service I have EVER recieved in my life! As a military spouse that moves frequently I ensured when I signed up that if we move somewhere there is no gym that I coulod cancel my membership. Premier would not live up to that and made the process to cancel so rediculious that you have to cut off your right arm and submit a blood sample to ensure you are who you say you are. They lost my paperwork and then tried to tell me it was my fault. I resubmitted my paperwork to cancel and then they charged me additional late fees for not paying that months dues I was cancelling for. Totally unprofessional! I discourage anyone from using this company!

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E Widenmeyer
Grafton, US
Sep 19, 2011 7:10 pm EDT

Also have issues with contract disputes, misleading and a nightmare costumer service department. Do not sign any contracts with National Fitness Po Box 497 Layton Ut 84041

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9:00 am EDT

National Fitness this company is also pivotal fitness and they will rip you off

This company is also Pivotal Fitness and they will rip you off! My husband, like many others, is being hit with fees because of the company not wanting to allow us to cancel the membership. We are no longer in a contract and only on month to month but they feel they have a right to continue billing us. We have put a stop payment with our bank on this and they are telling us it will go to collections. Go ahead, I'll fight that too! This company is such a scam! We now go to the YMCA, my parents were members there and when they moved and couldn't go anymore they had no issues with cancelation! The YMCA is really customer friendly! No, they don't have as much stuff as Pivotal but they are good. It keeps my husband happy, a man who is a weight lighting freak so it must be good. Go to another gym other than Pivotal or anyone affiliated with National Fitness!

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JDStegall
, US
Jul 09, 2011 6:51 pm EDT

Having to write a letter to cancel account and stop draft is problematic enough - but for 2 more drafts to occur after letter is terrible customer service. Exactly the reason why these gyms and their outsourced financial companies have such a bad reputation. If you really want the service of a gym and these guys are the financial option - walk away. My experience with their customer service reps are the same as all the other negative reviews here.

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Jackoff
, US
Jun 22, 2011 11:52 am EDT

Both my wife and i had joined the gym. I ended up quiting becasue I was already a member of another gym and the only reason I joined this gym was to help her. We verbally canceled my membership and after taliking the employess and managers several times they finally canceled the membership. When My wife went to quit all of a sudden they wanted a Faxed letter saying she wanted to quit and then it would take a month more of billing cycles to cancel. Don't ever sign another gym membership again without knowing if you want to quit, quit a month before you actually stop using it.

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MihD31
, US
Jan 06, 2010 1:40 pm EST

Beware of siging any kind of contract with this company. And don't let their motto "We're not satisfied until you're satisfied" fool you. Once they have your money, they are satisfied and nothing else matters. I joined River Fitness Gym in Jacksonville, FL and signed up for personal training. I made all of my payments on time, but apparently they feel like the gym is not required to provide that service in sort of reasonable time limit. In the past 9 months, I've had 5 different personal trainers; 6 if you count the trainer that started and then quit before we started. They are about as customer friendly as a pitbull on crack. They refuse to even discuss given the possibility of getting a refund. DON'T DO IT!

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krnhotsuace2005
, US
Jun 06, 2011 10:45 pm EDT

I moved away from Sc back in Jan. and sent them a letter that was issue by my utility company saying I moved to another state in the beginning of Feb. But since they did not receive the letter til mid Feb. I am still being charged for a gym service I am not even using. I contract the customer service and was answer by a rude representative stating "read the contract". 30 days notice which they never told me about when I called back in Jan. Pivotal fitness isnt as great as some people defend, it's one of the worst gyms I been too and I have never have gotten ringworm until I step into this gym.

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Vster
, US
Dec 21, 2009 3:44 pm EST

Do not ever sign up a gym contract with this company. i have tried to end this contract because I live in another state and there is no other gym near my permanent home. I travel and work out of state. I have sent multiple items of identification and my home address and they still want more proof. It is taking an act of congress to get out of the membership. If your gym doesn't offer month to month without having to debit your bank account, you will be so very sorry. I know I am.

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Smarker
, US
Apr 12, 2010 1:58 pm EDT

When I signed up for Lady of America in Green Brook NJ, I specifically asked if I moved would I have a problem cancelling the contract and was told no. So a year and a half later I moved and tried cancelling. However I was told I lived within 25 miles of the gym and could not. There is no way out of paying them and my contract doesn't end until May 2011. So I owe them $534.00. I did stop the ACH payments and will send them a money order each month and pay them faster just to keep my credit rating good. I will NEVER ever do this again and will tell all my friends not to use this sorry a** company!

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Macon
, US
Sep 14, 2011 10:06 am EDT

National Fitness in association with Kinetix Gym in Macon Georgia are incapable of understanding their own contract. I signed up for a 24 month gym membership on Feb 8, was asked to pay first month's dues at that time with direct withdrawls starting on March 1st for 2 years. I cancelled the membership per their requirements. On Feb 1st, I see that they withdrew a 25th payment. When I called National Fitness, I spoke to an assoicate that did not seem to care that the contract was paid in full for the entire 24 months. National Fitness and Kinetix does not abide by their own written contract and are incapable of making a decision without having to talk to someone.

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peaches10
, US
Nov 13, 2011 11:57 am EST

My daughter and I joined Jane's Gym in Olive Branch, MS February of this year and they were nice on that day. I hurt my knee in April and have had to stop going per dr.'s orders. I have sent in MANY disability forms to National Fitness and they keep telling me that this and that need to be fixed on it. Ok sent to dr again. Was finally told on June 2nd by one of Nat. Fitness employees that form was excepted. Well, guess what, today I was told that it had to be redone by dr. They are nothing but scam artists that want your money. The people at the gym and the people at Nat. Fitness are WORTHLESS! I wouldn't recommend them to anyone!

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empy
, US
Nov 15, 2011 6:56 pm EST

I had ended my contract with Golds Gym in NC in December, after 3 years. During my third year, which was my free year, National Fitness billed me several times, and i had to have them refund me. After my contract ended with Gold's, I was under the assumption that I was done. I was fine until I saw in June that I had been charged again. I looked back in my bank statements and saw that I had also been charged in May. Those were the only two months charged. I called them up and the customer service girl was snippy and unhelpful and told me that I was still under contract until I sent a 30 day written notice. I told her that I had not been charged for the first several months, but she said that was a mistake, which probably means that I will now be charged for $100 of service that I did not receive. This was not the first time that I had trouble with them. DO NOT let your bank information out to this company! you will only lose money on them.

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abessa
, US
Aug 01, 2011 1:06 pm EDT

This company is the classic tell you one thing and make you jump through hoops to get what you want and then once you've completed it all they tell you it doesn't follow their policies and procedures. Do not work with a gym that uses this company you will get screwed! And don't bother asking for a supervisor they are more useless and upsetting than everyone else that works for them.

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2:26 pm EDT

National Fitness national fitness center is a scam

PLEASE PEOPLE - NATIONAL FITNESS CENTER IS A SCAM. CHECK THE CREDIT BUREAU THEY HAVE AN F RATING. THAT TELL YOU EVERYTHING. I cannot get a copy of what they say I signed. My copy and their copy evendently is not the same. I got hurt on their machines after only 4 months and tried to pay out the contract at a reduced rate. Since I could not use it. Because of my injury I lost my job and could not pay. they turned it over to a collection agency and ended up costing me the $2, 000 dollars I had already paid and $5, 000 more. They even levied my bank account.

BEWARE PLESE EVERYONE!

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olsen07
Clearfield, US
Aug 18, 2010 1:10 pm EDT

youre stupid. if you dont pay something on a contract you signed then you go to collections. simple.

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8:20 am EDT

National Fitness I will never sign another gym contract that uses this company and I will never sign a contract with either of these gyms again

I signed a membership agreement with one gym and it got bought out by another gym. I paid all my dues all time etc. I asked the gym representative TWO times when I knew my contract was coming close to the end how much notice I needed to provide. They told me TWO times it was a thirty day notice and gave me the contact information for National Fitness because I had to write a letter to them. I sent my letter 45 days in advance and recieved a phone call from National Fitness saying that I needed to give a sixty day notice. On top of that, they were rude! I understand what my contract says and that I am bound by it. I understand that they deal with a lot of people who dont want to pay what they are supposed to, etc. However, I was trying to do the right thing! They treat you like you are ###. My contract from the original gym never printed correctly so that is why I asked the gym representative. When I called the gym to try and clear up the situation, they then asked me if I had signed up to be a member when the old gym was in charge. I said yes. Then they said, OH, that's why. You have to give a sixty day notice! On top of that, because I wrote in my letter, "please end my billing in accordance to the end date on my contract" they deleted my payment information and I had the collection department calling me even though my account was up to date!It has been a headache just to set up the payments right so I can finish my obiligation. I asked to make my payment on the monthly schedule like I am suppose to and they gave me a hard time about it! So in the end, I have to pay an extra month because of their incompetance. I have no argument because it is supposedly what my contract says, and truthfully, it is not worth the headache. It doesnt matter what you do, you will get burned either way! I will never sign another gym contract that uses this company and I will never sign a contract with either of these gyms again.

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VictoriaI
, US
Nov 05, 2012 6:54 am EST

JOIN ONLY IF YOU WANT TO GET OUT OF YOUR CONTRACT BY DYING.

Gyms who are affiliated with National Fitness Financial do so IN ORDER TO CONTRACT ITS MEMBERS FOR LIFE, LITERALLY. If you expect to be a member of such gyms for life AND you don't expect to relocate, then such a gym is for you. Otherwise, the only way to cancel your contract is to (1) die, (2) become physically or mentally injured in such a way that permanently prevents you from using the gym facility, or (3) permanently relocate to an area that does NOT have an affiliated gym within 25 miles.

VAGUE TERMS IN CANCELLING YOUR CONTRACT: Requires notice to National Fitness Financial that is "acceptable" to them. "Acceptable Terms" is not specified in the contract.

"ACCEPTABLE TERMS IN CANCELLING YOUR CONTRACT" means having an affidavit filed with a lawyer serving as a third party witness. A NOTARIZED STATEMENT IS NOT SUFFICIENT. YOU MUST HAVE A FORMAL AFFIDAVIT WITH A LAWYER SERVING AS A THIRD PARTY WITNESS.

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Outraged 333
Fairview, US
Dec 01, 2010 3:45 pm EST

I will also never sign a contract with national fitness. The manager at Kinetix club in Chapel Hill told me that I could cancel if I move 25 miles from the gym as long as I submit the paperwork 30 days before. I called National Fitness, told them I was moving and received incorrect information about how to cancel. Then they told me the day they were going to charge me, that the paperwork did not come through and they were going to charge me for the next month. I just got a letter saying that I owed 10% of my fees for the rest of the year. Since I had a personal trainer, I had to pay 10% of my fees for both services for the rest of the year. I had to pay $240 to cancel my gym membership. This is lowest of the low, I am a social worker just out of graduate school and am scraping by. The gym managers and corporations should be jailed for having people sign contracts without consent, and stealing their money.

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olsen07
Clearfield, US
Aug 18, 2010 1:07 pm EDT

you need to read a contract before you sign it. that is one of the problems with america is ignorant people who just dont care. if you put your signature on something you better be damn sure what you are signing. and it doesnt matter what gym you go to or what contract you sign. its the same damn thing.

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4:43 pm EST
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National Fitness payments

I have a gym membership with Lady Fitness, their billing company is National Fitness. I was told by a girl at the front desk at Lady fitness that i could out my account on freeze while i went to Texas for a few months. I had to go and help my mom while she was on chemo. I had barely joined the gym and had only gone once. SO i thought it wouldn't hurt to ask if they offered a way for me to put it on hold. I got 3 months free when i signed up so i didn't want to lose them. Well she told me that YES i could do that. All i had to do was write an e-mail to National fitness requesting to freeze my account. I had to let them know what day i wanted it to start and for it to end. So i get back home from Texas and find that i had been charged the WHOLE time. Had i known that I would have to indeed still pay i would have done so . I only pay $19.16 a month for my membership! So i called Ladyfitness and they told me that i needed to call National Fitness. So i did so. They told me that the girl had informed me wrong. That what they really do is freeze your account for up to 3 months and they give you 3 free months at the end of your contract. So why is it that i was told that i did not have to pay then find out i do have to pay AND not only that i have to pay over $120 in fees to the bank where they racked up fee's on my account. (in the begining when i signed up i told the girl I am sighing up with my savings account and will be paying with my checkings once it has opened. I then opened a checkings and gave them my info. I told them DO NOT TAKE PAYMENTS OUT OF MY SAVINGS ACCOUNT...ONLY MY CHECKINGS. Well they took it out of savings anyways 6 different times in the same month for 2 months racking up $20 overdraft fees one after another. NO one called me to let me know that i had insofficient funds. NOTHING! When i called them about this all they did was changed it to my checkings. the one girl told me that i had to pay for the months that i was gone even though i was originally told that NO i would not have to pay anything until i unfroze the account. Which would have been JAnuary 1, 2010. I said that no i should not have to pay for that. but if i had to i would until it gets resolved. The lady told me ok I'll set up a payment arragement for SAT it will come out on SAT well i said ok. Then i called back and even wrote and email that i have a copy of stating that i did not what that money to come out AT ALL. Well Sat comes and goes and i'm thinking good they didn't do it. WELL thursday comes and there is a charge on my account. A charge that i did not OK. And along with that is a overdraft Fee. AGAIN. They have done absolutely NOTHING to help me out. I understand that i was told wrong. But why is it that I have to pay for their mistake? I'm sorry but if you had a gym membership and were told yep just freeze your account and you wont start making payments till Jan 1st then find out that you have over $60 in payments and over $100 in bank fee's would you be ok with that? I love my gym Lady Fitness everyone is great the facility everything. But their billing company is rediuculous. I have only been to the gym a total of maybe 3 or 4 times. Since i joined back in August of 09 because i was in texas till Jan and I have had sick kids over here so i plan on taking full advantage of my membership but if this billing company does not fix this i will cancel and they will be paying for all the fees they racked up. They completely ignored every single request i gave and did what they want. I told them no there is no money in my savings do not take money from there and they did i said no do not take money out on Sat and they didn't ! So they did it another day instead just so they can say "well we didn't take it out Sat". I'm just fed up with them I haven't even really started going to this gym and their motto on their website says "- SATISFACTION -We're not satisfied until you are satisfied. Call [protected]
REALLY? Cause i've been calling for months Never once satisfied!

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National Fitness - fraudulent billing practices

Totally fraudulent business practices. They keep charging your credit card beyond your cancellation or contract expiration date; they claimed I still owed them money even though they charged me for 8 months of personal training I didn't receive because I'd cancelled in writing when I moved. Then they started sending threatening letters and making almost...

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National Fitness contacts

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+1 (800) 574-7234 +1 (800) 658-7700 More phone numbers

Website

nationalfitness.com

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