Pizza Hut review: Order No: [protected] - Not delivered after waiting for 2 hours

Hi Team,

I placed an order on pizza hut website at 9:40 pm to AL Khaleez Center Outlet after waiting for one and half hours the order didn't deliver, I called to customer care from they told order will be delivered in 10min and even after waiting for 20 min the order didn't get delivered I again called back to customer care they told this outlet is not operational. May I know why false information was provided by customer care. Why the outlet is listed on website if it is not operational . Why I am not able to track the order on website.

Please refund the deducted amount and let me know how this be compensated.