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CB Fast Food Chains Pizza Hut Complaints #2-21
Pizza Hut

Pizza Hut review: Communication to customer. ( 1 comment)

D
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12:40 am UTC
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I ordered a pizza and some chicken wings. I was informed that my order would be delivered within half hour. An hour went by and no pizza. Time passed so I called to find out what was taking so long. I got a recording that and order would be delivered. Nothging was delivered. I checked my bank and the amount of $51.09 was deducted from my account. I called next evening and I was informed that iit would take a few days. I'm still waiting. I went to the location and of course the shift leader was unable to answer. Then he want, on to indicate that uber may not have delivered it., I told him not to baame uber. The pizza was never prepared much less delivered. I go to this location because i'm very pleased with the quality of the pizza. Then I get burned and I can't get a hold of the mgr. I got hung up on twice, [protected] I want to hear from someone very soon. Donaciano k. Martinez.

Claimed loss: $51.09

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M
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M. Senger
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Aug 19, 2026 10:44 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

That is absolutely infuriating and you have been more than patient. Here is what you do right now: call your bank and dispute the $51.09 charge as goods not received, they will refund you immediately. Then call Pizza Hut corporate at [protected] and ask for the regional manager for your area, not the store. Tell them you have been hung up on twice and you want a full refund plus a voucher for your trouble. Also, leave a factual review on Google Maps so other customers know what to expect. You paid for a service you never got, so do not let them brush you off.

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