CB Fast Food Chains Pizza Hut Complaints #2702-2721

Pizza Hut review: hot wings hard and dry with no sauce, pizza was cold with no sauce and took 2hours for deliver. sad news ( 2 comments)

Jeffrey2012 of Frederick, US

Jun 23, 2011 2:40 am UTC

Resolved

Replied

Very bad customer service, the employees is rude. Even the store manage was disrespectful. On june 21, 2011 at apprx.5:00 pm I contacted the pizza hut 5688 silver hill rd suitland md. 20747. I place a order for a large stuff crust with hot wings and a 2 liter pepsi. I must say two hour past know pizza know coutousy call, nothing at al. I contact pizza hut, I was told by one the rude customer service reps. Hold for one minute she stated. I was place on hold for 15 minutes, I was assiste later from the manger that my pizza is being kept warm and my order is the next to go out. As she said that, I get a knock at the door by the delivery driver from pizza hut with my order. Now that one huge lie the manger to me yesterday evening. As observe my food along with my silbling, there was a bad odor complaint I made along with my sister, the pizza had know sauce just few pepperonies here and the pizza was cold with crust chees was not cook, as we was pick and feelin three the crust and it was just diguisting and uncook. The chicken was so dry and funky with no hot spicy sauce, it was horrible, I contacted the manage and told her that I was feelin so violated and lied to that I cant trust her service or word and I will like a refund and stated that I could not refund by deliver, but I could pick my refund up or I could recive a another horrible order. I selected picking my refund up. I pick my 25.00 dollars refund up and that was the end of that horrible dinner night. The employees lies terrible they are rude there and will place you on hold forever. It';s located near out of business safeway, they service suck, they need to go out of business next. Service sucks, if it was my restaraunt I will be there supervising my product and helpin g the community not destroying it. Management on all levels sucks at pizza hut. Commecials is false advertising, your food looks nothing like it looks on tv.

Pizza Hut response

Jun 23, 2011 4:58 pm UTC

Pizza Hut customer support contacts

Phone numbers

800 028 7034

8800 100 1958

Address

7100 Corporate Dr, Plano, KY, 75024-4100, US

Website

www.pizzahut.com

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Jeffery, we are sorry to hear about your experience, and would also love an opportunity to provide you and your family with a great dining experience. Please message us at CustomerManiac@pizzahut.com with your contact information, as well as the location of the store that you ordered from. We will contact this store regarding your experience. We truly do appreciate your business, and want to ensure that every Pizza Hut experience of yours is amazing!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

2 comments

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jbfirebird

Beloit, US

370 comments

jbfirebird of Beloit, US

Jun 23, 2011 3:36 am UTC

you got a refund, they even offered a completely new order free of charge after already keeping the order you just got. what else is there to possibly do?
with the info you provided, i have to say they were busy. i can actually guarantee that. i can guarantee that your embellishing your story a little also. when i worked for pizza hut years ago, some of us liked our wings well done. you can run them through the belt oven 2 times and they still wouldnt be dry. you could run them through two full times AND have them sit in a warmer bag or in an actual warmer for hours and they still wouldnt be dry. trust me, ive brought wings home that have been in there from someone not picking them up many hours before.

jbfirebird

Beloit, US

370 comments

jbfirebird of Beloit, US

Jun 23, 2011 3:44 am UTC

lol. thumbs up to the above

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Pizza Hut Contacts

Pizza Hut phone numbers

800 028 7034

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United Kingdom

8800 100 1958

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Russia

600 569 999

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14%
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UAE

23 300 000

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33%
Confidence score

Hong Kong

1700 506 070

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Israel

+1 (800) 948-8488

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United States

+44 330 123 0790

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United Kingdom

+1 (866) 364-0825

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Canada

+33 351 860 038

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50%
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France

+40 212 101 010

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Romania

+351 222 444 222

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Portugal

+46 86 638 895

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33%
Confidence score

Sweden

+966 920 000 910

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Saudi Arabia

+27 86 074 992 488

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South Africa

+65 62 353 535

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Pizza Hut emails

customermaniac@pizzahut.com

100%
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Support

feedback@pizzahut.com

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contact@pizzahut.com

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Pizza Hut address

7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States

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