Pizza Hut
reviews and complaints

804 N Main St
High Point, NC 27265
First of all, the General Manager at THIS specific Pizza Hut treats their employees and managers poorly, under pays them for the amount of work put into keeping the store up and running, suck at scheduling and don't listen to ideas the employees have in order to positively impact the store as a whole. I believe something needs to happen to these general managers at this store before it gets shut down and employees lose their jobs for something they can't control.

Pizza Hut Manzanita Carmichael Ca
Ph# [protected]
Ticket Number 0058. Dd
8/30/17 7:08pm
Amount $11.05

On 8/30/17 my son Jaime purchased 12 chicken wings and was told since it is Wednesday chicken wings are 60 cents a piece. He was charged 85 cents per wing. He thought the ticket wasn't right so he told Manager G. Manager G kept saying it is right. Jaime came home and told me. He definitely was overcharged, so I called Manager G and told him we were charged 85 cents per Wing instead of 60 cents per wing. I told him to get the calculator out and see for himself 12 chicken wings at 60 cents equals $7.20 not $10.20. He told me he would call me right back and never did. We work hard for our money and your manager doesn't want to make this right. My son tried to explain to him and I tried to explain. Doesn't seem to care.

Sincerely,
Ruth Killingsworth
[protected]

On August 17th 2017 I ordered 2 med pizzas at 6.99 each and an 8 pc boneless wings at 6.99 online. My confirmation email said 35 to 45 mins. After waiting an hour I called and they said it would be about 10 more mins. Because they were very busy. It actually took another 40 mins. I was very upset that they weren't up front about my order. They should have just told me my order had been skipped over because I'm sure that is most likely what happened. Thank you Melody Mock [protected]@ hotmail.com

1 large thin 'n crispy ®, garlic buttery blend
Whole ingredients: classic marinara sauce, beef, jalapenos, mushrooms, onions, pepperoni, salami, black olives, italian sausage

1 6 piece - honey bbq - traditional bone-in

1 side garden salad

First, let me thank you for the free pizza offer, I really thought that was amazing and praised pizza hut and the experience here at work. I know the pizza I received on sunday, august 27, at 1pm was free but the product delivered was inexcusable.
Above is my order. The salad was fabulous, the wings great, thank you!
The pizza was over cooked, had no sauce whatsoever, the cheese minimal and burned into the dough.
I had minimal meat, maybe 6 slivers of red onion and mushrooms congregated in one place and not good product.

They left off the jalapeños and the beef as well.
The reason i'm sharing this is due to the fact that the pizza I ordered on august 5th, was the best pizza i've ever received from this pizza hut. The toppings, the cheese, the sauce, the crust and dough and the presentation superb! I had never been so pleased.

I know the weather was bad and I tipped the gentleman $7 and he was very, very nice. Obviously whoever was working that day was having a bad day or didn't know how to cook your pizzas? Please, please look into this because I love pizza hut, not dominos or papa john's. This store is literally 1 mile from my place.
Previously I lived off jollyville and oak knoll and ordered from that location almost weekly and they do a fabulous job, or did. I moved a year ago.

I'm sending pictures of the pizza and I think you'll notice the poor presentation and lack of toppings. What bothered me the most was the no sauce and barely any cheese.

Thank you very much for your time reading this. I want to be able to use this location often and whoever made the pizza for me on august 5th, find that person! Best pizza ever on that day!
Sincerely,
Beverly sebold
Hispanic gentleman in old, small truck delivered.

Yo people dont ever park your cars at the pizza hut parking they tow them away. I was test driving a truck next door... and when I returned to buy pizza to take home I noticed my car was gone... asked the staff what happened and they said manager called the towing company and took car away. They say car was abandoned there since12:30p when thats imposible I take the car to work and at that time I was working so how does 1+2=5 you tell me. I had to pay a fine to get my car out and the manager of the pizza hit did not have the [protected]@!$ to talk to me he/she left when I was asking to talk to him or her. I hope the pizza hut comapany takes action to get me resolved...

Ask for a 20 $ box with wings and cinnamon sticks i was told they no longer had it anymore. So i told thw guy to give me what evers it comes with then. So when i received my pizza it was the mess in thw bottom picture... I called to speak to a manager and a lady name cathy got on the phone was VERY RUDE. AND ASK me what did she want me for her to do... I feel like she be working with the rudeness she has. I ask how could i get in contact with corporate and she refused to tell me..

The salad bar at the Caldwell Idaho is slowly going down the tubes. Sunday it was pretty sad. Why did you change from pickled beets to plain boiled sliced beets? No potato salad or macaroni salad? No cauliflower. Dill pickles? Really? No tomatoes? This Pizza hut had... lettuce, carrots, garbanzo beans, dill pickles, pepperoncini, pears and chocolate pudding. Also, unfortunately it is an eye sore with puncture weed and large weeds growing around it. I will give it ONE more chance.

I placed an order at 10:51 a.m. on August 29th. It was supposed to be delivered by 11:45 a.m. They were out of the sauce that is used on the veggie pizza I ordered. When the manager try to contact my cell phone I was at work and unable to answer. I did place the order for the entire office. At 12:30 I was able to call to find out where it was just because we were busy with customers. The manager told me that she had cancelled the order. The order was for my entire office. She said she could give me a $20 credit only if we were able to order in the future. I don't think that was a appropriate or professional comment. I felt that the tone of her voice was unprofessional and rude as well. The statement itself was rude. She should have called the bank where I work because it wasn't office placed order and to be delivered at the office. I think some retraining re coaching is in need and I'm not looking for anything further but I'm highly upset. We had another issue with them on August 11th with a late delivery. They do not seem very reliable.

On yesterday around 7pm08/28/2017 I ordered a pizza meat lovers & Hershey cookie dessert for delivery, & was almost completely cheated of my dessert until I ask the delivery guy after he was in a rush to leave after my friend Paid for the order, he didn't give me a receipt or change out of a $40.cash for a$ 23.order I call the store08/29/2017 manager & she was unconcerned to right that huge wrong & they are unprofessional & rip off scam Pizza Hut at her allowance, please find WHY this can happen to a frequent patron like I used to be, until this offense.

Recently I called in an order for two large 2 topping Pizzas. Upon arrival the delivery driver notified me that she forgot my soda. I told her that I would wait for her to bring one back to me and brought my order inside. when I opened the boxes both Pizzas appeared to have been dropped. Both had been smashed and flipped to one side as seen in the pictures . I don't usually submit complaints but this is the second time this has happened not to mention she never returned with my soda that I paid for. Usually I have good quality but recently over the past few months it has declined drastically.

Hi 2 days ago I ordered a large meat lovers and some hot wings. once I got the text saying its out for delivery it took them 1 hour when it usually takes 20 min. My order was NOT CORRECT they brought me BBQ instead of mild and a totally different pizza I called the store and was put on hold for 30 min on top of that the driver reaked of marijuana! I believe his name was Vanti I am highly disappointed because I loovveee Pizza Hut and order all the time, I just wanted to make sure this doesn't happen again, Thanks

On Sat. 8-26-17 I experienced the worse customer service at the Pizza Hut in Terrell, Tx. I place my order online at 7pm, order # 3170826190026001184031937, email stated delivery would be at 8:05pm. By 8:30 p.m. I had not received my order so I called to require and was given a very rude response of "it's on it's way" and was hung up on. By 9:00pm still no delivery so I called back and was given the same rude response so I asked what the hold up was my kids were starving by this point and the only response I got was it's on it's way with them not being able to tell me what time it would be there. Pizza arrived at 9:10pm, at this point I accepted the delivery because I knew I would have a hard time getting my $ back due to the rude responses I received, needless to say the pizza was cold as ever and nasty as could be, cheese was burnt, it was terrible! I love pizza hut but this experience has really deterred me from ordering again.

I am a valued pizza hut customer, as a result I earned over 260 points to order a free pizza online. I placed an order on pizzahut.com, on August 27, 2017 at around 9:00 pm for one free large meat lovers pizza and one large two topping pizza. The order was originally placed to my home address but I promptly called pizza hut to inform them that I was taking care of business next door at the leasing office, and requested that the pizza be sent there. "Nick" stated that the pizza wasn't finished yet and that the driver would deliver the pizza to the leasing office address. I had some out of town guest that were waiting outside with me for over 30 minutes and when the pizza never arrived we called again, and "Nick" then stated that the pizza was on the way. We then waited for another 45-50 minutes outside, because we didn't want to leave the location until we had gotten the order, and there was still no pizza. As a result, I called again and asked about the pizza. At this point, "Nick"became very rude and was talking over me and kept stated that its my fault, that I would not be getting my pizza, that the order would be canceled, and that I wasn't were I said I was going to be. This was extremely upsetting to me and I feel I was nearly taken out of character because "Nick was trying to engage in an argument with me and focus on winning the argument, instead of making sure that he understands my needs as a customer. We have cameras outside the leasing office that will confirm that me and my guest were standing outside in the rain, for over an hour waiting on the food to arrive. The situation was extremely upsetting making me feel like "Nick" felt that it was okay to be rude to customers. Nick stated that he was the manager and could do what ever he wanted. I couldn't even ask him any questions, like will I receive my pizza reward back after he canceled, because he just kept on talking over me and telling me to be quiet. He even stated that it was not raining and that he doesn't owe me a courtesy or anything. He also stated "You probably don't even order a lot of pizza, and just got the double points promotion that we have going on." I no longer feel safe ordering at this location, if an employee would feel comfortable talking to a customer in this fashion. The rudeness that Nick displayed towards me was even more upsetting then not receiving my pizza.

I just want to feel like as a customer I will be valued, and that I won't be talked over or mistreated, and that my questions and concerns won't go unanswered, and that I will receive my order in a timely fashion. I also want to make sure that I receive my reward points back onto my account, because that question was never answered.

What a disappointment. We ordered the fight special.from the Albemarle rd store In charlotte ND. The pizza was good but the hand tossed pizza could have cooked a minute or two longer because it was slightly doughey. However tolerable I was very disappointed with the apple pie dessert. They were soggy and all broken up in the box. It looked terrible, eaten and soggy, and I included a picture. Not happy overall. PIZZA Hut seems to be slipping...too many complaints...anyway.. it's crazy when you are trying to get a Decent meal and your hungry and it goes south. Guess I need to order from dominoes or Pappas John's unless you respond .

I ordered 2 large thin crust pizzas. One all beef, the other half pepperoni and beef all over. I received the half pepperoni and beef (Was cold and not good) I did not receive the all beef thin crust (I received a hand tossed pepperoni and mushroom) We used to love our local pizza hut, but the pizza quality has gone down.. this is my second order this month and both times something was wrong with the order. I will not be ordering from pizza hut again. It has been a waste of money and disappointed family members.

We went to your store at No 87, Bhima Jyoti LIC colony, Basveshwar Nagar, Bengaluru for take away on 26th Aug 17 at around 8:30 pm we stood at the counter for almost 15 mins however, the staff Name Mr.K Karthik and the manager present there did not bother to ask us for assistance.They were busy settling the bills and after repeatedly aaking them rather requesting them to take our order they did not bother.This was heights many of the customer standing behind also left.You shoud check the CCTV footage.If you cannot take an order what else can we expect from Pizza Hut.Thank god we had a Dominos nearby who really took good care of our needs.Pathetic and bizzare staff with a third class restaurant PiZza Hut.

I ordered 3 extra sauce cups... didnt receive them with my order. NBD.. called the store, girl on the phone was a total [censor]. I said it's ok they're late we'll use them later. She was annoyed but said they'd be here in 30-40 mins. They never came.. I called customer service and it appears the
"Nice lady" neglected to put my order in... for something I already ordered! Customer service gave me $5 off my next order... what a joke. I'm not asking for free pizza for a year, at least cover an entire pizza! Also orderd pizza with the hut special and got it plain.

I placed a delivery order through the app. I received my email that the order was received. Now keep in mind I have had y'all deliver to me before. It is a Friday night do I expected about an hour or a little more, but that wasn't the case. After 2 hours of waiting I received a call saying they had to cancel my order because I live too far. Google maps says 2.2 miles and they have delivered before. We ALWAYS order from Pizza Hut because my niece has a medical issue and we never have any problems. This was a different location and will NEVER order from them again. Very unprofessional with horrible customer service.

Thank you
Jill Brownlee

I ordered in Egypt from El Tahrir branch and I recieved the pizza without any tomato sauce, its toppping and very cold like it was made and left for long tiame, wrong salad components and randomly put all upside down, then I complained and they replaced order and give also wrong components again of salad really I am so dissugesting from pizza Hut here .

My husband called to place an order on 08/23/2017 at 9:30PM. The woman that answered the phone to take our order was coughing and the phone sounded like it was echoing in the background. After trying to order the pizza, repeating the order over and over again with no avail to her getting the order right because she was coughing and sneezing continuously. This was very unprofessional and we understand that people have either allergies or get sick, but this is A HUGE TURN-OFF when you are calling to order food and thinking " this employee may be sick", "Do I really want to order food from the place"? Well, my husband cancelled the order, 30 minutes later there is a knock on the door with the pizzas we "cancelled" and they were not completed needless to say. I just want everyone to know that being the good people we are my husband paid for the pizza's $25.97 and tipped the delivery driver $14 for the troubles because we felt bad for him. My husband called corporate to let them know of this problem we faced. It is important to give feedback when needed either positive or negative. How else will any improvement be made in this world without fixing the mistakes people make?