Pick n Pay

Terrible.

The third time I have had a problem with PNP ASAP. Requested delivery at 4:30pm on the 8th July 2023. I called after 7 wondering what was going on with my delivery. Since it initially said delivery time was 18:30-19:30. Plenty time to receive my order. I was told my package was still at the store and the first agent I spoke to requested a driver and stated there were hardly drivers there. I then contacted after 8 again and the second agent said my package was still at the store. A driver was apparently being assigned. I then informed the agent if my delivery was not sent through that evening I would like a refund. I then waited and still no driver. I was told that my package would be delivered that evening. Yet nothing and the ASAP app then switched to the package stating it would be delivered the next day (which I informed the second Agent of, Tanya and she informed me that it would be delivered that evening, not the next day). I then called the next day and told the third agent that I would like a refund. We went back and forth and I informed her that as the consumer I have the right to a refund and the right to a free package. You have not delivered my packages on the day that it was required. You have then chosen to deliver it the next day and I have asked the second agent that if my package was not delivered on the specified time and day that I requested that I would like a refund. None of this has happened. Your third agent and the manager she reportedly spoke to stated that I could not get my package and refund. That I should give back the package in order to receive my refund. This is a violation of a consumers rights. They have chosen to stick to protocol when their consumer has been inconvenienced. No apology from the third agent and refusing to refund my money back on the call. I have chosen to send back the package and once again protocol dictated that I should wait for you guys to do your jobs, have confirmation that your products are sent back to your store before you can refund my money. Your staff has no training in dealing with angry consumers other than to end the call when a consumer has sworn. No interest in resolving the matter by going above and beyond for your consumers by providing the intended goods and services with a refund as it is my right. Then she chose to end the call because I, as an upset customer have sworn. I have been inconvenienced once again and nothing has been done about it. Pnp chooses to protect themselves and fight for their consumers rights. They do not deserve to remain open if their obligation is towards themselves and not their consumers.

Your right to protection against over-selling and over-booking

Suppliers are not permitted to accept payment or other consideration for any goods or services, if:They have no intention of supplying those goods or providing those services; and

They intend to supply goods that are materially different from the goods or services, for which payment was accepted.

Suppliers are required to honour the supply of goods or services on specified dates, times and other particulars, if committing to such arrangements in reservations or bookings.

Consumers have the right to demand refunds for full amounts paid in respect of commitments or reservations, together with interest, at prescribed rates, from the dates of payment until the dates of reimbursement.

Your right to changes, deferrals and waivers, and substitution of goods

Suppliers are required, in the event of deferrals, waivers and substitutions to original agreements, to treat these as changes to existing agreements and not as grounds to enter into new agreements.

Consumers have the right to substitute goods or products, and are entitled to protection of these substituted goods or products, from the date of delivery.

Consumers are entitled to the following, when entering into agreements/contracts with suppliers:

Timely performance and completion of those services;

Timely notice of any unavoidable delays in the performance of the services;

High-quality services, which consumers are entitled to expect; and

Use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services.

Suppliers are required to remedy any defects in the quality of services performed or goods supplied; or refund the consumers a reasonable portion of the price paid for the services performed and goods supplied, in the event of these being sub-standard.

Your right to protection against unfair, unreasonable or unjust contract terms

Suppliers are not permitted to market, supply or enter into an agreement to supply goods or services at prices or terms that are unfair, unreasonable or unjust.

Suppliers are not permitted to require consumers to waive any rights, assume any obligations, waive any liability of the suppliers on terms that are unfair, unreasonable or unjust.

This delivery service is appalling. Your staff does not know how to satisfy your customer and are only focused on your protocols. it is disgusting that you have not been shut down yet. You will need to rethink your strategy on how you choose to deal with consumer complaints and the violation of a consumers rights. You have no idea how to keep your customers happy.

I did my license disk renewal online in November 2022, it's 3 July and still no disk. I paid R845. I emailed, called, visited the hypermarket in Brackenfell, all to no avail. About a month ago someone called me and asked if I still want it, and I said yes, still no disk. It has been 9 months, in about 3 or 4 months, I will have paid R 845 without receiving what I paid for. If I receive a penalty from the traffic department for this, I will certainly take legal action, this is daylight robbery.

I bought Lasagne & Chicken and mushroom Pie cooked meals at Pick n Pay Rondebosch, Cape Town on 23/06. Upon warming up, they both had funky smells. The Lasagna tastes awful and since it is made with milk or cream of some sort , the cream or milk being spoilt overpowered the entire taste of the lasagna. It tastes like eating spoilt milk mixed with the rest of the lasagna condiments.

I checked the sell by date and it was today(23/06). I don't understand how food with the sell by date of the same day I purchased it can taste so rotten.

I am convinced the cooked food they sell is already expired( maybe 2/3 days overdue) and they just change the sell by date until all the meals are purchased.

I'm tired of buying meals from Pick n Pay that are already expired. It is not the first time and I would like for this complaint to be taken seriously.

The advertising of lamb meat of 2023 week 17 on page 4 says " Locally sourced from responsible farmers" and even includes photos of lamb that might fit the description. Visiting their shops shows lamb meat of the worst possible quality. This cant be from responsible farming, might be from a feedlot.

See attached photo of actual meat and 2 photos from the pamphlet.

https://pnp-hybris-media-prod.s3.eu-west-1.amazonaws.com/media/2023/catalogues/week17/BLGTHS22846_01_1906203_25062023_Top%20up%20your%20trolley%20with%20our%20Birthday%20deals.pdf

I bought a set of pyjamas at pick n pay clothing on the 18th of June 2023 and went for an exchange at Newtown mall pick n pay,I was having the reciept. I got the size I was looking for but the person I was told is in charge said that she can't sell for me as the size I was looking for doesn't have a price. Father's day ruined, it was a gift for my husband.

Good day,

My mother bought a Russell Hobbs heater 04/06/2022 Woodmead. I had taken the heater for repairs/ exchange at the Maponya Mall Pick n Pay 12/05/2023 as you could switch the heater on but the fan would not rotate. I was assured that I would need to collect the item within a period of 7-14 days from drop off. My customer receipt copy is 19834C. Every time I'd go back to check what the progress was, I'd be told that the heater was only taken from the store to the supplier center 18/05/2023 together with another Russell Hobbs item and I should wait for the call to come collect. Its been 32 days in waiting for a phone call or to collect the item. Now, what I don't understand is why I have not received feedback from the store? It's either the supplier is not able to fix the item or an exchange or a cash back should be done. Why so long? I have a 4 year old that sleeps in a cold room because people are complacent to do their jobs.

Kindly revert what the next step is.

Thanking you in advance

Masechaba Mohlahlane

[protected]

The worst perishable receiving in the southern hemisphere, with the rudest most incompetent recieving staff and managers under the sun! Average waiting time for Offloading when on booking time 5 hours, average waiting time for paperwork to be processed up until gate pass is given, another 5 hours. PnP Eastport was supposed to be an pioneer DC with state of the art planning and procurement, but by the looks of it, Longmeadow was the way better alternative, because this is just a [censored] SHOW!

Good morning

I am an extremly unhappy customer and I'd like to know who decided vegans weren't allowed to eat microwave meals namely the lentil cottage pie and why was no customer informed that it was being discontinued and why wasn't a proper survey done before it was discontinued.

Another product but still makes me angry why have the individual sachets from Hugg a Mugg cappuccino been pulled and why weren't the customers informed they are much better than Nescafe and much bigger variety of flavours.

Why has the Bonaqua still flavoured water been taken off the shelves only 3 flavored lemon, berry and peach also without informing the public.

Please let me know what's happening and when it'll be rectified.

Julie Edwards

On Tuesday at around 16:00 i went to the store i bought bread and one of the customers on the queue asked me for a smart shopper card then while waiting for the customer to pay. He approached yelling at me to leave the store then i asked why? Did he really have to be rude instead of asking what im waiting for?

Pick n pay sent incorrect information to my bank and caused my account to be blocked and a fraud alert put on ny name. After I notified them of the error and sent them proof. They still gave the bank incorrect Information causing me financial distress for more than 3 weeks unable to access my account. I even had to change banks in order to access my salary.

While standing in the que I noticed that special treatment is given to customers from other stores in the same mall. These customers from other stores (banks, food outlets, Municipality etc.) wearing their store uniform are made to jump the que and buy ahead of all the other customers who have been standing on the que. A lot of customers have been complaining about this ill treatment and time delay from Pick n Pay Embalenhle mall but no action has been done or explanation given.

Your advert in the constantia bulletin refers. You had a "weekend special" on selected items for the period of saturday 20 and sunday 21 may 2023 only.

The item I wished to purchase was the windhoek premium lager - 24 x 320 ml bottles for R259. I visited your constantia branch on the Saturday and was told that there was no special on for the windhoek lager beers. On sunday I visited your sun valley branch and was told the same - that there was no special on for the windhoek beers. I would appreciate some clarity on this advert which appeared in the 18 May 2023 bulletin.

My contact number is [protected] - Gary

What a bad service I got at Mall at Carnival pick n pay from the store manager Percy Mokeona..

I bought the Pampers at R189 the price was on the shelf and on paper special,later on when I checked the slip the price it's different its R314.99 then I wentvto the store about the matter the store manager showed me this R314.99 on the office then I told him this price it's not in the shelf I took th Pampers with the price of 189...then he said these nothing he can do I asked him about the policy you pay what you see he said he don't know about that policy it's not for Pick n pay...he even has a naive said I must lay the complain his not gone give me any difference...so that's how pick n pay treat the customers...I feel discriminated cause when I got to the shop he was helping the white couple nicely,but when he comes to me I got a bad service ever..Even his shop it's a mess yes it's under renovations but still its way too much on the shelf of Pampers the prices there are bad,they fixed it while I was there with the complain it's not in order at all

Good day
I bought sponge cake and the cake when I got home the cake had mold and we ate it without realizing it had mold. I am so worried if this might get us sick. People who does bakery there they always don't bake nicely and tasty baked as I love bakery stuff this is not for the first time something like this happen last time I bought scones same thing and I threw them in the bin.
I spend R1200. 00 trusting pick n pay and I like it but now I can see they're always disappointing me as I am not going to buy at pick n pay anymore.

1. Logged on to the service - 1 Feb 2023
2. Requested a new License Disc for my car as mine expired and needed replacement.
3. Completed and submitted all required documentation.
4. Received and sms from PnP on 8 Feb 2023 that I needed to make a payment and confirm delivery address.
5. Made payment via online portal. R 1148.40 on 8 Feb [protected]@ 11:39 Reference: [protected]_JHS258NW and confirmed delivery address as requested.
6. Subsequently logged two support tickets (TKT871674 and TKT396564) on 15 and 17 Feb respectively - No response or communication received on these.
7. Subsequently logged numerous complaints from the 6th of March until 13 April with PnP Online Services. Although the logged complaints were acknowledged, the problem was never resolved and as of today I still do not have the new disc nor any refund. In addition the information coming from PnP is contradicting as certain agents claims the service has been stopped, others claim it is operational, but still cannot resolve the issue.

To start with, I just want to bring it under you attention that it is illegal to drive without a renewed license disc. In the event I am fined, I will take legal action. I have applied and paid R915.00 for my license disc renewal 3 April 2023. The license disc was supposed to be delivered within 10 worling days. I have made several attempts to communicate with customer care and the complaints department to enquire as to where my license disc is. But I have received no assistance whatsoever. Attached is the screenshots of my emails on the specific dates.

Hi

I bought my hisense 49" smart tv on the 2nd of january 2021 it was working perfectly

Just recently last week on the 1st of may the wi-fi stopped working it keeps on showing wireless module not inserted, insert wireless module tried to switch it off & on still its not wirking reset still it shows wireless module not inserted

& I lost the receipt

I bought the tv at pnp east rand mall

First how do I know when I have done 240 characters? On Sunday I saw tinned tuna in P&P Ermelo Road Springs at 3 for R45. Today I went to buy as I am replenishing my charity food bank I run from home. The pile of tuna was sill there but no price. I asked the staff and they said the special was over but almost all the sunday stock was still there so where is the sense in taking the special away? I think this was bait advertising. I asked if I could buy a quantity still at the special price but they refused. Your P&P prices are continually unfavourable against Checkers, Spar and even Game. I check basic food items regularly and they are always much more expensive than your competitors and no better quality. Therefore P&P is no longer my supplier of choice.

About 2 weeks ago I purchased pnp grillers from the app and when we cooked it and my partner took a bite from it, he cracked his tooth and found bone fragments in the grillers. I have complained to the customer services and sent pictures and a incompetent lady phoned me and accused me a loyal customer of extortion. This is extremely bad service from a well established company. I want this resolved today Anthea Van Reenen [protected]

Never have i ever got to be treated with such disgusting attitude.I went to do my groceries at my local pick n pay. As i got to the till to pay for what i had bought ...All i could hear was someone screaming at me telling me that she will not assist me because she had already shouted that she will not be assisting certain people. She literally refused to assist ,yelling and swearing at me..As if i was going to get the groceries for free..Question ? is this how customer service is supposed to be ? with the kind of attitude she presented oce could tell that is how she is always abusing loyal paying customers. I victoria is her name , and all i can say she is not giving pick n pay a good name when it comes to their customers.I demand something to be done because we are paying customers and we are not there to get our groceries for free. I will also be takin gthis matter to the ombudsman. Her customer service skills are poor, pathetic and extremely abusive.