Pick n Pay
reviews and complaints

On Sunday the 8th of October 2023 in the afternoon I went to Pick n Pay at The Bridge asked for R50 electricity from the cashier(and I paid with R200 then after I got R50 change back from the cashier because she had made a purchase of R150 electricity and thereafter she claimed that I asked for R150 electricity while I never did such as I only wanted R50 electricity because I was going to use the R150 to go and purchase my sick child's medication but with the unfortunate event I could not even be assisted with this issue even after a manager was called I was just told "sorry" and that I could not be refunded although it was their cashier's fault no amends were made I was just shouted at and told that it was a mistake . Never shopping at any Pick n Pay store !

My name is Marco Roodt

id [protected]

I left PICK N PAY Observatory service on the 24 August 2023 ,

UI9 is dated 24 Aug 2023

PROVIDENT Claim form is dated 24.08.2023 signed off

PNP stated my exit as 30.09.2023 which is wrong- if they say this date

it means they owe me 1 months salary

this means my Provident payout is delayed for 3 mths

I just want my money, My money is delayed purposely, to prevent payout

i did speak to an Agent today 05.10.2023.

he said he only recieved the form today

HR is slow and does not help staff who struggles to get their money

also the form was incorrectly completed

my UI19 Is also not paid in - my UI19 CLAIM WAS REJECTED

because no payments was recieved

can you please help

I went to PnP hypermarket to return pants and there were only one person helping. On my left hand there were 2 ladies chatting, rather loud. I asked them if they maybe they can help me while chatting and Onica started crapping me out because why am I saying the word chatting. I was not aware that the word chatting is a bad word and that it would trigger her aggressive behavior. This is seriously rediculous and I think the people at the pnp paypoints are rude and does not know how to behave professionally. I honestly does not like to shop there and will go out of my way to not shop there again. I forfitted my points previously and wil gladly do it again because I cannot not support the rudeness. I will also share my experience with family and friends.

I have entered a competition which i got a response that i have won , i went to the store with the information the manager told me she doesn't know anything about it and she brush me off by telling i mustnt believe it and that its a scam even after showing her the prove that pick n pay send, she said no. I called the customer care no and lady didn't really help cause she send me back to the store and said i must call her when i get there, my problem is why must i call, why cant they because the manager doesnt to me , the managers name is Penny Masina at Vereeniging pick n pay quali save my contact no [protected] mj taiwe

I waited almost 20min for the chefs to help me wit a slice of cake ,as I arrived at the cake window I found 2customes who were also standing there for service,they were helped after 5min,after them I waited for someone to help me ,the colleagues continued to chat ,a gentleman approached and they continued chatting wit him n helping him,I was still right there at the cake window still standing,they continued to help the gentleman which I believed he is their colleague who jst knocked off judging from their conversation,after a while that gentleman says to those ladies " u forgot to help this lady" n they started asking which lady,by that time I was already fed ,I left the store ,can

Today I went to Pick n Pay hyper in Durban North and bought lamb chops and oxtail when we opened up the chops to packet and freeze it smelled off I took it back and they refunded me. I then opened the oxtail tonight to cook and it smelled a bit funny but decided to cook it and see when cooked we tasted it and it was also off I am now very wary to buy meat from Pick n pay

At around 10:50am today 09/09/2023 I went to do groceries at Pick n Pay hyper Maponya mall when I was about to pay at the till point and asked the lady if I can withdraw some money and also my payment is partially Motyme credit then the outstanding balance is cash she said she has no cash in the mornings then we proceeded with the transaction she then said to me her Motyme payment option is offline, she then stood up to call the manager her name is Ursulla a colored lady which she came to the till and just rudely told me the motyme is of no use at Pick n Pay groceries u can only use Motyme for appliances which this totally led me to leave all items I was about to purchase.

Tymebank is yet to confirm this with me but I feel this is very bad service from the till lady and the manager which embarrassed me completely

Good Day!

I forgot my cellphone at Vosloorus Pick n Pay on 1st September 2023 at 12.10pm in the afternoon. When got to my car I realised that I left my phone at the lotto counter, where I only played lotto, and when I went back to enquire, my cellphone was gone. I went back to the store on 3 September 2023, and requested the manager in charge to check CCTV video footage from their cameras. He dilly dallied and told me that the cameras are somehow not working. I

I ordered huggies(nappies) for my baby. The time was 16:15, til 20:00, my order is not here. My baby run out of nappies, the money already went out of my account, now I don't have money to buy else where, and my order is not being delivered. It has been saying waiting for the driver to pick up. I'm really not happy cause my baby has no diapers to wear now. I have been calling and emailing with no response.

Almost every week I have to check price charged at till to what is displayed on product. This week it was tomatos on special for R8. At till charged original price if R21,99

Last week it was cream cheese charged R42,99 at till, was labelled R39,99. When I complained they said it's the merchandiser fault. Shocking to blame someone else.

This is a strategy of PNP to charge more at the till as 99% of people never check

If I could rate it zero I would order items yesterday afternoon and still never recieve items better to use checkers 60 because there delivery is always on time never a time where you delivered on time I could not make supper because of your incompetence Call centre is useless you would end up wasting all your airtime before speaking to anymore No point emailing because of no response Can't cancel your order on the app Worst service ever

On Sunday afternoon the 20th of August,I forgot my black shoes at the parcel,and bought some groceries and left the shop and later remembered.On Tuesday the 22nd I went to collect them and was told I must pay a storage amount of 60 rand sadly I didn't have that amount the manager told me to come back when I have the money, yesterday I sent my sister blas she was going to town and was sent back and told I must come myself and the shoes are not there anymore,today again I am going myself hoping to get them back.