Pick n Pay

I'm residing in Glen Marais and all the time the bread is not available or even worse most orders are out of stock. The new app is worse and not user friendly at all. All orders are coming from Festival Mall and yet we have two Pick n Pay stores right in Glen Marais. This service around Glen Marais is poorest and mostly when orders are always not available, even when we have bought earliest in the morning. This is the second time complaining about your worst service.

I placed an order Sunday mid afternoon 29/10/2023 and im still waiting for my dogs food. it is going on to 9am and the app is still stating "up next preparing your order" I use the app as I cant always get to the shop and Checker around me was full for the afternoon.. I regret ever using PNP asap, its not user friendly, you cant track anything on it and no one ever gets back to you, I cant even cancel the damn order

I am typing this email in capital letters for you to understand I am furious.

See the reference number below.

I placed the order at 11:04, confirmed the change of address at 11:14.

I was assured that because my work address falls under canal walk as well, which is closer to canal work than my home, that it would be delivered to my work address.

I called again at 11:52 to confirm the address has been changed and the lady assured me yes it was and she would call the driver as extra assurance.

It was not!

The driver called to say they at my home address!

I called again and spoke to a young man who hung up on me!

I have to apparently reorder the order I placed over 2 hours ago.

Ref: [protected]

Yesterday at 13:16.I went to Protea North Pick n pay.I needed to with draw money as little as R150.00.The cashier by the name of Mpho Mokoma was so rude to me.I greeted her she didn't respond.I asked her to withdraw she gave me attitude and tell me that she doesn't have money.Does the Pick n Pay staff go for induction? Im not happy about Protea North Pick n Pay cashiers behavior.The date:26/10/2023

Time:13:16.

Yesterday I visit a outlet at Sam Ntuli Mall, the Baker and the store manager, under the instructions of Eden Park police, keep on selling me poisonous food's, I bought milk and fatcakes that had, something harmful in it, that makes my throat bleed, the manager before I let, held her hand on her lips as a order for me to shut up, it's now the third time I been sold that I been sold products that have poison in, I fear that if I continue to buy products there I might lose my life, I am going to file a lawsuit and sue the store manager and the Baker, because what they are doing is a crime, thank you for reading this complaint

On Sunday the 8th of October 2023 in the afternoon I went to Pick n Pay at The Bridge asked for R50 electricity from the cashier(and I paid with R200 then after I got R50 change back from the cashier because she had made a purchase of R150 electricity and thereafter she claimed that I asked for R150 electricity while I never did such as I only wanted R50 electricity because I was going to use the R150 to go and purchase my sick child's medication but with the unfortunate event I could not even be assisted with this issue even after a manager was called I was just told "sorry" and that I could not be refunded although it was their cashier's fault no amends were made I was just shouted at and told that it was a mistake . Never shopping at any Pick n Pay store !

My name is Marco Roodt

id [protected]

I left PICK N PAY Observatory service on the 24 August 2023 ,

UI9 is dated 24 Aug 2023

PROVIDENT Claim form is dated 24.08.2023 signed off

PNP stated my exit as 30.09.2023 which is wrong- if they say this date

it means they owe me 1 months salary

this means my Provident payout is delayed for 3 mths

I just want my money, My money is delayed purposely, to prevent payout

i did speak to an Agent today 05.10.2023.

he said he only recieved the form today

HR is slow and does not help staff who struggles to get their money

also the form was incorrectly completed

my UI19 Is also not paid in - my UI19 CLAIM WAS REJECTED

because no payments was recieved

can you please help

I went to PnP hypermarket to return pants and there were only one person helping. On my left hand there were 2 ladies chatting, rather loud. I asked them if they maybe they can help me while chatting and Onica started crapping me out because why am I saying the word chatting. I was not aware that the word chatting is a bad word and that it would trigger her aggressive behavior. This is seriously rediculous and I think the people at the pnp paypoints are rude and does not know how to behave professionally. I honestly does not like to shop there and will go out of my way to not shop there again. I forfitted my points previously and wil gladly do it again because I cannot not support the rudeness. I will also share my experience with family and friends.

I have entered a competition which i got a response that i have won , i went to the store with the information the manager told me she doesn't know anything about it and she brush me off by telling i mustnt believe it and that its a scam even after showing her the prove that pick n pay send, she said no. I called the customer care no and lady didn't really help cause she send me back to the store and said i must call her when i get there, my problem is why must i call, why cant they because the manager doesnt to me , the managers name is Penny Masina at Vereeniging pick n pay quali save my contact no [protected] mj taiwe

I waited almost 20min for the chefs to help me wit a slice of cake ,as I arrived at the cake window I found 2customes who were also standing there for service,they were helped after 5min,after them I waited for someone to help me ,the colleagues continued to chat ,a gentleman approached and they continued chatting wit him n helping him,I was still right there at the cake window still standing,they continued to help the gentleman which I believed he is their colleague who jst knocked off judging from their conversation,after a while that gentleman says to those ladies " u forgot to help this lady" n they started asking which lady,by that time I was already fed ,I left the store ,can

Today I went to Pick n Pay hyper in Durban North and bought lamb chops and oxtail when we opened up the chops to packet and freeze it smelled off I took it back and they refunded me. I then opened the oxtail tonight to cook and it smelled a bit funny but decided to cook it and see when cooked we tasted it and it was also off I am now very wary to buy meat from Pick n pay

At around 10:50am today 09/09/2023 I went to do groceries at Pick n Pay hyper Maponya mall when I was about to pay at the till point and asked the lady if I can withdraw some money and also my payment is partially Motyme credit then the outstanding balance is cash she said she has no cash in the mornings then we proceeded with the transaction she then said to me her Motyme payment option is offline, she then stood up to call the manager her name is Ursulla a colored lady which she came to the till and just rudely told me the motyme is of no use at Pick n Pay groceries u can only use Motyme for appliances which this totally led me to leave all items I was about to purchase.

Tymebank is yet to confirm this with me but I feel this is very bad service from the till lady and the manager which embarrassed me completely

Good Day!

I forgot my cellphone at Vosloorus Pick n Pay on 1st September 2023 at 12.10pm in the afternoon. When got to my car I realised that I left my phone at the lotto counter, where I only played lotto, and when I went back to enquire, my cellphone was gone. I went back to the store on 3 September 2023, and requested the manager in charge to check CCTV video footage from their cameras. He dilly dallied and told me that the cameras are somehow not working. I