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Pick n Pay review: PnP plain yoghurt ( 2 comments)

Z
Author of the review
10:07 am UTC
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Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

plain yoghurt I purchased yesterday from Pick n Pay.

Upon opening and stirring the yoghurt, I noticed unusual brown particles appearing throughout the product. I tasted a small teaspoon before realising something was wrong, and I am now concerned about the safety and quality of the product, as well as any potential health risks.

This is very worrying, as I expected the product to be fresh and safe for consumption. I kindly request that this matter be investigated urgently. Please advise on what steps I should take next and how this issue will be resolved.

I have attached photos as a proof of purchase, product details.

Desired outcome: A refund or a fresh product with no unusual particles be safe and fresh for consumption.

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2 comments
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T
T
tareare
GB
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Apr 13, 2026 11:27 am UTC

Freeze it and return it.

S
S
Shoal
ZA
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Apr 14, 2026 9:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

After today I realised again why I very rarely shop at PNP. The staff at the tills are so unfriendly. It’s not my fault that they have to work. I don’t think they have been trained very well. At Checkers and Woolworths you can atleast hear them saying hello back to you.
PnP staff should get a life and be thankful that they have a job.

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