Pick n Pay
reviews and complaints

Pick n Pay head office.
what a horrible service I have been receiving from the Pick n Pay head office (Hr department) .
the stress and the frustration we have been receiving is really beyond me,
I tried asking for the manger the lady that answered blatantly refused to give me her managers number or even her name, she was very unprofessional and keep on asking why do I want to speak to her superior, never have I experienced such unprofessionalism : the number I dilled is [protected] she was my 1st point of contact . I am really shocked

This Manager " Zoobeida Abdul" is so rude, she cannot talk to a person.

I once came for a shopping, she was busy loitering around, shouting some of the ladies at the till staff infront of customers. I guess she is a new manager. and again, there were Promoters who were promoting 'Albany Bread' on Friday 30th of April 2021. She just shouted at the young man for heaven sake, without even greeting him...

She was like "EXCUSE ME ! WHY ARE YOU STANDING THERE! "

She is very rude and not humble!

Something must be done ASAP!

I went to pick n pay express to buy chips for my son. When I got there they lady named Millicent told me that chips are not ready will I wait I replied saying I will as I was waiting I realized that they are taking longer than I expected so I told the lady that I'm going somewhere I'll pick them up later. I returned picked up. As I got home the chips where dry and burnt. I returned to the store and showed them. Millicent took the chips and went to the back room to explain to her colleague whom started shouting right under my noise say "this customer is mad she is Crazy who will eat this chips If it was me serving her I would have not prepared them" .when I asked her name she said she was Thandie but her colleague were calling her Alga. She told me they don't sell chips here in the shop because they avoid such things. I was so humble and quite because there were lots of people in the shop I couldn't take the embarrassment and humiliation. She was too rude. I tried to ask for her manager she told me they don't have one. And Millicent on the side she tells me she won't prepare my chips cause she is knocking off I'll have to wait for the staff that knocks in at 18:00 and the time was 17;45 by then.

Hi, i just want to report a bad, undignified and discriminatory event that happened to me at picknpay today. I went to pick n pay the Glen Shopping mall in Johannesburg today. The lady I think was the manager sanitized my entire plastic bag that I brought from home before helping me put the stuff in the plastic. I was so embarrassed as everybody were starring at me. Do they supposed to sanitized our plastics? Then I asked her why can't you also sanitized my money? She said because you brought the plastic from home; I told her I also brought the money from home. She told me at woolworths if you bring your plastic bag from home you must pack yourself; I told her, you should have then told me to pack myself, it is understandable, but not to sanitized my plastic... do I look like I am kind of dirty and have the virus? I learned to carry used plastics from my girlfriend as she always does, I have never seen at any shops they sanitize her plastic bags. This is just wrong, people have the right to dignity. Should we always buy new plastic bags when we go to the shops?

Thanks kindly
Tim [protected]

Most recent incident today 25 April around 12 noon at Baywest PnP in PE.
Queue at tills to pay was so long it ran down the length of the tills twice and then down 1 isle almost right across the shop, without recommended 2m distancing.
Simultaneously about half the tills closed, only half open and operational.
Average waiting time estimated at 1 hour or more.
This is a huge Covid risk for so many people (estimating about 50 people) standing in a crowded queue in a crowded shop for such a long time, indoors with no ventilation (estimating about 2000 people in the entire shop - all the aisles grossly overcrowded, some people even without masks on). It is virtually guaranteed spread of the virus.
This is not the first time it happens and also not the first time I report it.
Today again I reported it to 2 managers who just laughed me off and did nothing about it.
I asked them why they do not employ more staff since so many tills are open and unmanned, and they had no direct answer.
It is obviously a thing of greed, paying the cashiers so low anyway then still greedy to employ more, valueing money and profiteering more than human life.
The president has warned that no shops may profiteer during the pandemic, but PnP thinks they are above the law, overinflating prices, reducing staff at tills, overcrowding their shops to amplify virus infections, sufferings, and deaths, all for the sake of idolatrous money.
I had to discard my trolley of shopping as I did not feel comfortable standing in that queue so long, being elderly, medically bordered, and having several comorbities. If I get Covid, my medical aid will not pay, and I'm sure Pick n Pay will not pay for my medical bills and treatments.
I then also reported the incident to the mall management centre, (as similar things happen in other stores there too - I also reported Checkers and Dischem multiple times before) where the general manager was not even present on site and the receptionist refused to give me his contact details, promising she will let him know as on previous complaints where no improvement ever gets observed.
In addition it can also be noted that the FutureLife breads on the shelves, as well as the Flora Cholesterol butters in the fridges were all expired by 2 days or more.
It is clear that this franchise management value money and profiteering more than human lives and I suggest they repent from their wickedness and turn to Jesus Christ for salvation. No life is immortal on earth and they cannot take a cent of their wealth they have dishonestly amassed with them to the grave one day where they will face God's righteous judgment.

My name is Gavin Evans, contact telephone number is [protected].
I have shopped at PnP, Kloof in Kwa Zulu Natal for many years. It has come to my notice for a while now that this store very often does not partake in SPECIALS that have been advertised. On Thursday April 1, PnP sent me a message stating that from 2 - 5 April 2021 you had a special on HTH PACE STANDARD CHLORINE FLOATER 1.5kg at a SPECIAL price of R120 FOR 2.On 2 April at about 9am I went to PnP in Kloof to buy this deal and do other shopping. On the shelf there was a board stating this product was on SPECIAL but there was no product on the shelf. I spoke to an Indian gentleman who seemed to be a manager. I told him this special was advertised and there was no stock, to which he responded that it was a ONE DAY SPECIAL and that they have no stock. This was an hour after the shop had opened! I informed him and showed him on the my phone that it was a 4 DAY SPECIAL. I found him to be rude and misinformed. He told me stock would probably arrive some time this week to which I responded what is the point... the special would be over by then. There were 3 other customers that had also come to the shop to specifically buy this Special. They also acknowledged that they will not be shopping at this store again. I ended up buying from Hillcrest PnP who had a stand as you entered the shop with this special on display and also had stock on their normal shelves. I have noted before at PnP Kloof not promoting 1L LONG LIFE MILK stating that they didn''t have stock but a day after the special expired have that very same milk on their shelves at the normal inflated price. I think this is disgusting behaviour and I hope this shop gets brought to book.

My name is Theresa Horne. .I bought roll with calamari today-22 March 2021 at HyperBrackenfell at cashier Noxolo Toto at 13H05. When we ate the calamari it was stale and distasteful. I was very disappointed as I wanted to buy something at Burger King, but the calamari looked so tasteful. I am very disappointed with the service as it is not only a Pick n Pay, but a Hyperama.I feel I did not get value for my money and you should check that your food is fresh.
My contact details are:
Office number:[protected]
cell phone: [protected]
Email:Theresa.[protected]@westerncape.gov.za

I have tried to contact pick n pay Cornobia mall, but their phones never get answered I try there all the time same story no answer, called customer care lines no. (all they get say sorry for) that I don't think sorry solves the problem. Please hire a more efficient switchboard operator.

Also, you had a special for air scent banded pack refresher for R35.99 need to know why Cornobia mall does stock banded packs according to lady at customer services why advertise? please check when supplier will have these available I have a rain check and would
like to purchase.

Thanks
Judy

I brought meat by Pick N Pay Northgate and when I get home i discovered that it was expired i took the meat, i cope with the manager the guy didn't treat me well and his name is Thulani, that he end up saying i have to go and report wherever i want, as i moved to the refrigerator, I realized that the whole fridge is packed with expired meat, i took pictures so as evidence to report wherever I want as i was told by your manager, so will meet you guys in Court.

Good Day

I am complaining about the milk for pick n pay and the knobs where milk come out got broken on opening the box. Picture is attached that shows what I am complaining about.
The milk was bought at Hypermarket pick n pay Firchardt park.

Sibongile [protected]

I bought 2 grilled chickens from the deli at pnp hypermarket in ottery.
Bought the chickens as lunch for the family with salads, coleslaw etc on Saturday 27 February 2021. The chickens were both terrible. It seemed and looked like leftover chicken from the Friday or even earlier. The chicken itself was inedible and had to be thrown out. Obviously now had to purchase something else for lunch. This was the 1st time I ever experienced such terrible quality food from any pnp and will definitely steer clear from buying ready grilled chicken again. Terribly disappointed!
Regards
Shameel Orrie

I visited PnP at Shelly Centre and was assisted by Phindile. The queues were long and I was there to do a cashback. When it was finally my turn I asked Phindile for the cashback amount and she said she didn't have R50 notes so I suggested I go to another till so I said "after such a long wait I must go and start another long queue" then she said I should have asked if she had the money before standing in the queue of which I enquired if that is PnP policy and she said yes. I must have asked her more than 3 times if PnP actually expects a customer to enquire about cashback before standing in a queue. I was expecting the lady to be the one to assist me with a till that could assist seeing that I had already waited in the queue. I ended up withdrawing R50 more than I needed to as a result. Can you please set me straight regarding your policy to enquire before standing in a queue to withdraw at the till, is it so? Veliswa Ngcingwana [protected].

Hi

On 3 occasions over the last 2 weeks I have bought milk 2l *x2 and ostrich fillet R98 from Pick n Pay Westcoast Village. The milk has gone off before the due date and the ostrich fillet had to be thrown away because it stank. I am now very wary of buying any cold produce from this store as I have had to throw R160 worth of produce away. Please contact me [protected]@centurycity.co.za

I took the 2 liter milk from the fridge this morning, opened it, and it had a sour smell.
I checked the best before date: Which is 18 Feb 2021.
I Live in Belhar. That is +- 15 km away.

I will not go back to the shop to exchange the product, because it will cost me more that the milk itself.
It is the 2litre PnP Brand.
What must I do with the milk. Will I be compensated for the product loss, or must I just forget about it.

I thank you for your understanding and support in this matter.

I am Micah from Cape Town. I recently bought Lamb liver from pick and pay in Kraaifontein. After preparing the meal, at end of the day, my two grandmothers ate and then they fell sick. One threw up and had diarrhea and other had same things. It's very scary when old people get sick. Luckily I had medication for them.
This never happens because they always buy the lamb liver. So I am not sure whether it was off. I worked in retail before, mistakes happens where the workers don't take out the sell by date.
Unfortunately I can't provide the barcode and slips etc. because it was thrown in the bin.

Reply ASAP.

My name is Zandile I work for the City of Ekurhuleni in Daveyton and I have a small business in Daveyton near pick n pay. On week days I buy at pick n pay during lunch time whereby the store has made it convinient and created a que for people working around and in the Mall to pay quickly and go to work without standing in a long que with the rest on the customers.

This morning I went and bought items for my shop, went to a que that I usually go to the cashier asked why did I came in front I told her that Im at work, she asked where I told her around the mall she said. she only serves the people working inside the mall not outside the mall. I was suprised because municipality offices is outside the mall yet they serve us. I went to the Store manager and told him he went with me to the cashier and ask her to serve me since I explained that Im at work. The cashier argued with him and even when he went away she served me while shouting at me and telling me about her rights. She was so rude.
This is so unfortunate for a cashier toback chat her manager and dent a reputation of such a big company. Taking the neccessary steps to discipline. I strongly feel that she should be taken to disciplinary enquiry. I dont even see her signing a written warning hence her attitide towards the manager.
Regards
Zandile
[protected]

Today at about 15:00 at the Fairmount branch I was informed by a staff member that I was lying about a displayed price, no apology about an old price. The old price was stuck on the Duracell battery stand (R79.99) along with the old price of R 84.99. The lady that accused me of lying said she looks after the pricing for the batteries. He name tag was "hidden" by her jersey.
When requested to speak to the manager I was informed that the gentleman that was there was a manager, but his name tag did not display this information. Since when is it allowed for staff to tell a customer that they are lying. I wish I had taken a picture before I removed the price tag.

Hi i went to pick n in strand the sold me rotten bread rolls which i saw them in my house

We bought a laptop on the 7/03/2020 we experience problems from the beginning and we returned the laptop same day but the salesman claimed he fixed it while his hired to sell not to be a technician, he sent us home with the laptop and still same problem occurred, we kept on going back and forth to same store and he refused to refund until the 7th day was up than later he suggested that the laptop be sent for repairs and we were told it will take 21 days to effect repairs later we were informed that we have to pay for repairs which we did on 9/12/2020, follow up on repairs resulted numerous excuses with kuben why repairs are not completed, according to pick n pay policy if customers are not satisfied they are entitled to refund we were not given a refund we were forced by veeran to continue to wait for a repair for 2 months follow up with sales man proved unsuccessful and we were referred to kuben which he was forgetful with our follow up he managed to finally returned the laptop after we contacted head office which proves futile as well, poor customer service by all employees of pick n pay, customer service training is urgently required by all employees