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PC Richard & Son
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PC Richard & Son
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3.9 680 Reviews

PC Richard & Son Complaints Summary

484 Resolved
183 Unresolved
Our verdict: You can expect a very good level of service from PC Richard & Son. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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PC Richard & Son reviews & complaints 680

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1:13 am EDT
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PC Richard & Son I will never buy P C Richard and Son again. How could they do that to their customer.

I bought a washer from, and was confirmed to deliver washer between 1:45 pm to 4:45 pm. However, I waited and waited. P C Richard and Son deliverman have NO show and NO .
I called again and again. However, nobody answer my phone! I wasted 4 house for nonthing!
I really really pissed by P C Richard and Son terrible serives! This store can NOT be trusted and totally NOT reliable!
I will never buy P C Richard and Son again. How could they do that to their customer?

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1:34 am EDT
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PC Richard & Son !. go somewhere else for your appliances.. I can't believe with service like this.

I bought a 4 appliance GE stainless steel package.Took about a month to get a delivery as the refrigerator was back-ordered.Agreed to pay their plumber to connect the (took all of 5 minutes)!.Salesman Nick S told us if we "threw the plumber a few bucks" he would install the dishwasher..Unfortunately the dishwashers came separately?.We were never told the microwave oven also needed a separate installation charge;.The fridge freezer door opens when you close the fridge door, so they have to come back to balance the fridge!.So when you buy any appliance from this store be sure to get everything in writing and make sure the are talked about and itemized".When you call the store (Paramus NJ) they put you on hold for 10 minutes or longer and don't return calls!.All in all a !.Go somewhere else for your appliances..I can't believe with service like this they've been in business for 103 years.

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3:06 am EDT
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PC Richard & Son I went back to buy a stereo system for my tv. the gentlemen there where just rude.

I went to p c Richard & son in Paramus new jersey, I walked around a bit looking, I was attempting to get the of a sales person and they took notice of me and then turned there heads as if i did not exist.there were many foreign sales person and seems not one American.

I feel I was discriminated against.

and I will never shop at again, I went there because I had purchased items before and the African American there were very helpful and I went back to buy a stereo system for my TV.the gentlemen there where just rude.

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1:57 am EDT
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PC Richard & Son I am extremely unhappy and disappointed with my experience with this company

Dryer I bought from PC Richards back in 2012 stopped thoroughly as of last Friday -- only worked at a low heat.Was told over the phone that it was a "heating element" problem with the machine, and would need a repair person.

Could not get a repair person until the following Wed. When he arrived, he informed me that my dryer was fine, and that the problem was caused by a lint build-up. Charged me $152 for the visit, as the warranty had expired years ago. When I called to complain that I had authorized the repair call from P C Richard & Son.

Richards' based on, I was told they could not help me because I did not get a name of the person who told me over the phone that the malfunction was caused by a heating element. (It's a, which does not have a "heating element" but I am no dryer mechanic. Aren't they supposed to be the experts?! Isn't that why I called them?) Had vent cleaned by a professional vent service firm -- guess what?

Dryer still will not dry at all, and produces NO HEAT. Now I am told that a repair person will not be available for two Tuesday from now, as there is a high turnover in repair workers for this company. :[ It seems that service really does end after the sale with this company.

I am extremely unhappy and disappointed with my experience with this company.They say they stand behind their work -- but it takes a very long while for them to make good on their mistakes.

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8:10 am EDT
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PC Richard & Son I will never shop here ever again:. If this is not resolved.

I bought a at in Paramus NJ. I have had it now for about 9 months. The two bins and one shelf kept falling. I called to get it service and P C Richard & Son told me to call another service company. Well the was very nice . He told me the was to wide and deamed it unrepairable. I then call PC, they wanted one of their techs to come in. The whom wouldn't tell me his name nor gave me any paper work said he would order me new bins and for the that are fallen on the well he said, there is nothing he can do, It will be fine I'm sure. Well that is not fine. I spent and i wanted it fixed correctly. After a two months back and forth with the service department whom treated me like a child and made me feel like i broke the, I finnally called the manager and supervisors!. No help from them, . I do have to say the two managers at in Paramus were the most unhelpful.. I am very stressed, but finally I will get a new fridge.. We still shall see|. I will never shop here ever again:. If this is not resolved i will bring this matter to, with my 5 year 300?.00 warrenty

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11:34 pm EDT
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PC Richard & Son I called to find out the the tv was still not in stock and they didn't know when it was coming.

I went to P C Richard & Son and purchased an 50' television.I was told that the tv was out of but should be in the store by Friday.

I called to find out the the tv was still not in stock and they didn't know when it was coming...then the said "well try back on tuesday maybe it will be here".I called today to find out that it probably wont be here until friday, and the customer service rep didn't sound to sure about that date either!I will never buy anything on back order from them again!

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7:45 pm EDT
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PC Richard & Son Its a TOTAL SCAM…Everything and blatantly lied to my face as the salesman Ari reassured me that my credit was not being run.

Its a TOTAL SCAM…Everything, before during and after the sale (as they say.)First and foremost, they opened multiple credit cards in my name without my knowledge, saying that I was simply being sent a "new card" and blatantly lied to my face as the salesman Ari reassured me that my credit was not being run, which should be illegal if it isn't already.And, from other complaints I've read this has apparently been going on for some time as well as there have been charges of the misuse and theft of personal information.

Additionally they attempted to insidiously and grotesquely over charge me.Taking advantage of a customers kind nature and reluctance to be forced into haggling and arguing, I was told I was getting a discount and when in fact I came to discover that I had paid far more for the item than I would have paid at any of there competitors. So much for their price guarantee. All they do is jack up prices and make you feel as if your getting a discount, and despite their supposed "love" for the local community, have been ripping people off for years...lies and trickery. When I attempted to cancell my order at the paramus location, I was left waiting, staring at the clock and missing a previous engagement I had while the utterly incompetent employees passed the buck up the .

When I was finally addressed, I was met with the store's general managers rolling eyes and spoken down to disrespectfully. (So bad in fact that the only halfway being for an employee in the building had took it upon himself to apologize for the actions of his peers and managers) Also, the salesmen Ari on the floor gathered to watch as if my wife and I were some sort of spectacle. The entire staff was completely rude and unprofessional, from the cashier girl chattering on her cell phone playing with her nails ignoring customers to the sales staff and ESPECIALLY management. From what I understand this is a very old company and was founded in good faith and pride in the care for the customer.

Whoever runs the company now however should be ashamed to have disgraced the good faith of their founder for he surely is rolling over in his grave. I will never step foot into that pit of thieving, coniving, shiftless snake oil salesmen Ari ever again. Management acts as if they are too good to deal with you and arrogantly strut about the store as if they believe they are wall street big shots. As we were trying to work out my issue, the salesmen Ari on the floor surrounded us with arms crossed and whispering amongst each other leaving us to feel even more pressured!.

My wife said it was one of the most uncomfortable situations she had ever been in". Not to mention the creepy ogling and staring;. They clearly must make many women feel uncomfortable and no man should let his wife go there alone, . The salesmen Ari smelling of garlic, had a predatory look in there eyes and dealing with them makes you feel as if your at a back room poker game, .

Upper management in this corporation should be thoroughly embarrassed opand I pray that not all the locations bare any resemblance to this one|. The total lack of character and respect in management has surely rubbed off on the lower level employees as this has been the single worst experience I have ever had as a consumer..

Before any others are treated in this fashion, corporate management should absolutely reanalyze practices at this location and get rid of the people running that store".Totally unbelievable

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1:18 pm EDT
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PC Richard & Son The total lack of character and respect in management has surely rubbed off.

When I was finally addressed, I was met with the store's general managers rolling eyes and spoken down to disrespectfully. (So bad in fact that the only halfway being for an employee in the building had took it upon himself to apologize for the actions of his peers and managers) Also, the sales people on the floor gathered to watch as if my wife and I were some sort of spectacle. The entire staff was completely rude and unprofessional, from the girl chattering on her cell phone playing with her nails ignoring customers to the sales staff and ESPECIALLY management. From what I understand this is a very old company and was founded in good faith and pride in the care for the customer.

Whoever runs the company now however should be ashamed to have disgraced the good faith of their founder for he surely is rolling over in his grave. I will never step foot into that pit of thieving, coniving, shiftless snake oil salesmen ever again. Management acts as if they are too good to deal with you and arrogantly strut about the store as if they believe they are wall street big shots. As we were trying to work out my issue, the sales people on the floor surrounded us with arms crossed and whispering amongst each other leaving us to feel even more pressured!.

My wife said it was one of the most uncomfortable situations she had ever been in". Not to mention the creepy ogling and staring:. They clearly must make many women feel uncomfortable and no man should let his wife go there alone:. The salesmen, smelling of cigarette smoke, had a predatory look in there eyes and dealing with them makes you feel as if your at a back room poker game'.

Upper management in this corporation should be thoroughly embarrassed opand I pray that not all the locations bare any resemblance to this one". The total lack of character and respect in management has surely rubbed off on the lower level employees as this has been the single worst experience I have ever had as a consumer:.

Before any others are treated in this fashion, corporate management should absolutely reanalyze practices at this location and get rid of the people running that store:.Totally unbelievable,

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2:29 am EDT
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PC Richard & Son (P C Richard & Son ) should send a new fridge because the repair would be massive

So I bought a brand new fridge, and by last week we discovered that the freezer had a Freon leak and needed repair. Not only did they not come right away, but the first guy that came out was useless...the second guy came out and told us exactly what was wrong and that they (P C Richard & Son ) should send a new fridge because the repair would be massive - so we call..They want us TO BUY A LOANER until they can get ours fixed instead of just replacing a fridge that's already under warranty - ARE YOU KIDDING ME? They suck

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12:52 am EDT
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PC Richard & Son Will never buy from p c richard & son in paramus again.

Purchased washer & dryer from p c richard & son in paramus store paid for delivery and setup, men came to the house told me they could not set up dryer, did not explain, went to the store, more people came out, scuffed up the dryer, "set it up" now sticking 3 feet+ out from the wall, scuffed my siding when poking around at vent outside, left a huge black shoe mark on dryer where they climbed over it. Will never buy from p c richard & son in paramus again. Rude, unprofessional delivery men who did not explain or communicate well at all, management who could care less about an unhappy customer.

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1:28 am EDT
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PC Richard & Son I hope P C Richard & Son fails and fails big in NJ P C Richard & Son only wants to sell

P C Richard & Son Does not back their pledge of helping consumers out.We purchased a new laptop from the paramus store..

The keyboard is broke and when we tried to return or exchange it they would not help out/. They gave us a 800 number to their corporate complaint office;. After 20 minutes on hold we explained the situation to them and they connected us to Sony for repairs.. The store managers at P C Richard & Son in Paramus are totally detached form satisfying customers when issues arise;.

It's a competitive environment in today's market, I hope P C Richard & Son fails and fails big in New Jersey P C Richard & Son only wants to sell, sell, sell and not support it's customer base'.

Go to Best Buy|.They will work with consumers.

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12:38 am EDT
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PC Richard & Son P C Richard & Son in Paramus could care less about the problem, product or service

I could spend an hour writing about how this company messed up delivery but I eventually got the fridge so lets just talk about warranty.After several missed appointment (no call, no shows), I got very frustrated and started to contact them, they don't care about the fact that water is leaking from inside the fridge and ruining my kitchen floor and have no problem with the no call, no shows with the repair people.

I discovered the leak when the bottom drawer of freezer would not close?. I noticed a build up of ice, so I unplugged and defrosted freezer/. While it was unplugged, I turned of the water supply to the kitchen which also feeds the freezer and the leak stopped, when I turned the water back on the leak started again?. The whole time the fridge was unplugged, so what does the repair tech do when he finally showed up after 3 no call, no shows, he tells me the leak is being cause by a faulty electronic thermostat?.

Now I am by no means a repair man, but how does an electronic thermostat control a leak that stops and starts when water supply is turned off while the freezer in unplugged.. Is it a magic electronic thermostat that works while it has no power, . P C Richard & Son in Paramus could care less about the problem, product or service/.

In fact they are blaming NEW who runs the warranty for this product that is 1 year and 13 days old|.I explained to them that I did not pay NEW for warranty, I paid P C Richard & son and I should not be faulted for who they contract the work out to

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9:58 am EDT
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PC Richard & Son collect the money for the food loss&. he would not help us in any way/..

P C RICHARD & SON STORE I want the $250 replacement of food loss related to power outage for any reasn. the salesman told us at the time of purchasing the extra protection package. I was since been told that it is only if there is a mechanical problem with the refrigarator. I WANT THE $250 FOOD REPLACEMENT MONEY SENT TO ME AS PROMISED BY YOUR SALES REP.

When we purchased the refrigerator we were talked into the warranty with it?. At that point we were told it would cover loss of food for loss of power for any reason once a year.I was told it was only for loss of power by mechanical problems with the unit, .We went to the store and spoke with the manager:. He stood there the whole time with his arms crossed on his chest and said he could do nothing, . He kept saying if that was the case he would have his power turned off for a week each year and collect the money for the food loss". He would not help us in any way/.
I am hoping you can right this wrong and compensate us in some way'

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1:43 am EDT
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PC Richard & Son Taken it back again, same prob. , got it back again.Now again, 3rd time, same prob

I find it remarkable you even have a pissed pg, 1st of all.Bought a reciever and since have brought it back 3 times...took it back becuz, the remote control didn't work.
Taken it back again, same prob., got it back again.Now again, 3rd time, same prob.

Took it back to P C Richard & Son, To have to brought it back to my home instead of you guys back'g your product and taking it back urself to replace this LEMMON.

They say I have to wait on a phone call...THAZ GOOD BUSINESS.I'm sure this is the same ole same ole...but YES I'm pissed!

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2:00 am EDT
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PC Richard & Son where is my 10.00 rebate.? this was 4 months ago the papers were all sent in . my account.

I brought a 1.6 cubic in.frig.

where is my 10.00 rebate.? this was 4 months ago the papers were all sent in . my account.

I just want to know what happened to my 10. 00 bucks .if you cannot help me just say so and don, t give me the run around . thanks for your time and have a lousy day . losing me as a customer won, t bankrupt you nor will it bothed me either.

I am running out of things to say, also i think i got screwed.

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1:12 am EDT
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PC Richard & Son . I will never buy from P C Riuchard & Son in Paramus again.

I submitted delivery rebate, when I checked the status after 2 months, it said invalid. The explanation (missing purchase location). The Paramus store customer service rep. gave me a telephone number to the rebate dept. that didn't exist. He was very arrogant and ignorant. The poor communication skills at this Paramus store is scary. I will never buy from P C Riuchard & Son in Paramus again.

When I called, I asked to speak to the manager, of course he wasn't available. When I asked who the regional manager was, he's not available.
This is a sad way of fooling the consumer with promises that never happens.

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12:12 am EDT
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PC Richard & Son The Paramus store was laid out nicely but rather sparce and uninviting.

I stopped in to the p c richard & son store in Paramus NJ this evening.As I entered the store, I was bombarded by sales people which made it obvious that they are working on commission.

I couldn't even walk through the store, just to see what they had to offer without feeling like I was being followed and pursued for a sale. There were more employees than customers in the store at the time. The Paramus store was laid out nicely but rather sparce and uninviting.

I will stick to buying appliances at Best Buy, Home Depot and Sears.No Pressure at those locations!

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3:33 am EDT
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PC Richard & Son Very disappointed.. will be paying store a visit

Within the last 3 weeks the plasma will not turn on..and the lcd 42" only has half screen left half black.

Very disappointed.. will be paying store a visit on Tuesday the . also recently purchased 22" touchscreen desktop... a double door black refrigerator.

And a black electric stove... and a 60" mitsubishi projection tv.. every thing worked just fine until a week both tvs are messing up. u guys sent a repair company in nj.
Now saying it will cost 500.00 to fix 50" i will b conmtacting my attorney about this mess...net very disappointed...

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3:46 pm EDT
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PC Richard & Son Stay away from P C Richard & Son in Paramus NJ.

P C Richard & Son in Paramus NJ. to buy a promoted Westinghouse 46" Class LCD TV for $378.91.Told P C Richard & Son in Paramus NJ, doesn't have it and what I really wanted was another brand at $378.91

Why? that ad tv isn't very good. Do you have one on display? No we don't display it.

Do you have a substitute at or close to the $378.91 price. No. If I want to buy one, when will I get it. Don't know could be a week, two who knows?

Spoke to manager James told if I pay for it today (which I was agreeable to) we'll call you when we can get one. How long? He said hard to say 1 weeks maybe more. Back at the central desk my salesman Ray and others we snickering.

Stay away from P C Richard & Son in Paramus NJ.

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7:43 am EDT
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PC Richard & Son the salespeople nick s at p c richard & son in paramus will lie cheat and steal

I bought a washing machine two years ago.It was a good sale, when I am checking out the warranty speech so after i said no 3 times Then the salesperson Nick S comes up with a 1 time fix it over a five year period.

For the small amount of $149.00. That was the first warranty that sounded good. So i bit, now my washer is broke and come to find out he made it up it didnt exist.

He sold me an extended warrant for 5yrs that covered one part that whirlpool covered already.The salespeople Nick S at p c richard & son in paramus will lie cheat and steal for there little ###ing bonus.

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PC Richard & Son Customer Reviews Overview

PC Richard & Son is a well-known electronics and appliance retailer that has been in business for over 100 years. The company has a strong reputation for providing high-quality products at competitive prices, and their customer service is highly regarded by many consumers.

One of the most positive aspects of PC Richard & Son is their extensive selection of products. They offer a wide range of electronics, appliances, and home goods from top brands, making it easy for customers to find exactly what they need. Additionally, the company is known for their competitive pricing, which often beats out other retailers in the industry.

Another major advantage of shopping with PC Richard & Son is their excellent customer service. The company has a team of knowledgeable and friendly representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for their quick response times and willingness to go above and beyond to ensure customer satisfaction.

Overall, PC Richard & Son is a highly reputable retailer that offers a wide range of high-quality products at competitive prices. With their excellent customer service and extensive selection, it's no wonder that so many consumers choose to shop with them.

PC Richard & Son In-depth Review

Product Selection: PC Richard & Son offers a wide range of electronics and appliances, providing customers with a variety of brands and models to choose from. They also ensure that they have the latest technology available, keeping up with the ever-changing market.

Pricing: Customers can expect competitive prices at PC Richard & Son, with regular sales and promotions that make their products even more affordable. Additionally, they offer a price match guarantee, ensuring that customers get the best deal possible.

Customer Service: The knowledgeable and friendly staff at PC Richard & Son are always ready to assist customers with any inquiries they may have. They provide prompt responses and are willing to help with product selection and troubleshooting, ensuring a positive shopping experience.

Online Shopping Experience: PC Richard & Son's website is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, and detailed product descriptions and specifications are provided to help customers make informed decisions.

Delivery and Shipping: PC Richard & Son ensures timely delivery of their products, with secure packaging to protect items during transit. Customers can also track their orders and receive updates, allowing them to stay informed about the status of their delivery.

Return and Exchange Policy: PC Richard & Son offers hassle-free returns, making it easy for customers to return or exchange products if needed. They provide flexible exchange options and have clear terms and conditions to ensure a smooth process.

Warranty and Support: Customers can rely on PC Richard & Son for manufacturer warranties on their products. They also offer extended warranty options for additional peace of mind. Technical support and repair services are available to assist customers with any issues they may encounter.

Customer Reviews and Ratings: PC Richard & Son displays customer feedback transparently, allowing customers to gain insights into product performance and customer satisfaction. Overall, the ratings are positive, indicating a high level of customer satisfaction.

In-Store Experience: PC Richard & Son provides a clean and organized store layout, making it easy for customers to navigate and find what they need. The staff is helpful and approachable, and interactive displays and demo areas enhance the overall shopping experience.

Community Involvement: PC Richard & Son actively sponsors local events and supports charitable causes, demonstrating their commitment to the community. They engage with the community, further establishing their reputation as a trustworthy brand.

Reputation and Trustworthiness: PC Richard & Son is an established and trusted brand, with positive word-of-mouth from satisfied customers. They have been in the industry for a long time, further solidifying their reputation.

Additional Services: PC Richard & Son offers installation and setup services, ensuring that customers have a hassle-free experience with their new purchases. They also have recycling programs in place and provide financing options to make their products more accessible.

Accessibility: PC Richard & Son has multiple store locations, making it convenient for customers to visit and shop in person. They also have online shopping availability and a mobile app, allowing customers to shop conveniently from anywhere.

Social Media Presence: PC Richard & Son maintains active and engaging social media accounts, regularly updating their followers with promotions and other relevant information. They are responsive to customer queries, ensuring that customers feel heard and valued.

Overall Satisfaction: Based on customer feedback, PC Richard & Son has a high level of overall satisfaction. Personal experiences and recommendations from customers further reinforce their reputation as a reliable and trustworthy retailer.

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Contact PC Richard & Son customer service

Phone numbers

1800 696 2000 +1 (877) 727-1909 More phone numbers

Website

www.pcrichard.com

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