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PC Richard & Son Profile

PC Richard & Son

www.pcrichard.com

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3.9 5 Reviews 673 Complaints
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PC Richard & Son Complaints Page 24 of 34

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1:07 am EST
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Lets just say I personally would not purchase anything from them. 80% of the items that we installed by us from them were outdated, repacked, or scratch and dented items they purchase in bulk most likey from Sears and other major outlet stores. The customers never new what they were getting and a lot of the time the blame for the problems with the...

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12:26 am EST
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I am a applainces installer that works for them and most of the appliances they sell are rejects from sears and other major stores.The customers are being lied to and one of the big bosses is nothing but a con man/. He has his warehouse guys repacking damaged items to look new when in fact they should not be sold in the first place|. We have gone to...

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12:59 am EST
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I was going to let this situation go and hope that you raised this issue hirer in the company for me...however, I received the refrigerator today and after letting it settle for almost 12 hours I started to bring food in from the cold. To my surprise, all of my frozen food had thawed and was no longer good. Furthermore, the man who delivered the...

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12:01 am EST
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Frigidaire gallery series - In 12/2011, I bought this for $1, 700 plus tax, delivery and 5-year premium warranty. Refrigerator stopped running on 2-2013 and lost all food. It is [protected]. I've made multiple calls to Paramus store warranty company, wasted so much time and still no one contracted to repair this fridge. Store and warranty do not have...

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9:35 am EST
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I went to purchase a washer and dryer front load.The tag price was one thing and the reciept price was another. So, I didn't notice it due to all the extras these things need . I get home and I get to revise the reciept and see that the price was over. I call and have my number taken down for " someone to cll me back".I went on the internet to double check...

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4:06 pm EST
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Frigidaire gallery series - In 12/2012, I bought this for $1, 700 plus tax, delivery and 5-year premium warranty. Refrigerator stopped running on 2-2013 and lost all food. It is [protected]. I've made multiple calls to Paramus NJ warranty company, wasted so much time and still no one contracted to repair this fridge. Store and warranty do not have timeframe...

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1:11 am EST
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I was shopping around for a new refridgerator for my rental unit?. I stopped into P C Richard & Son in Paramus on my way back to Best Buy, having never been in the store'. There are signs POSTED ALL OVER 10% to 20%OFF"/. Because the cost of this fridge was not that much higher (75-100) than Best Buy, with the free delivery and for the convenience...

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12:47 am EST
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Had a bad experience at P C Richard & Son in Paramus? Add your voice to those who feel abused or have had terrible customer service. This fast expanding regional electronics/appliance store wants to be the next Home Depot or Best Buy. But our terrible experience with them over our recent appliance purchase indicates they are not ready for prime time.. Bad...

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3:45 pm EST
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On the February my family was treated with much disrespected by staff, cashier and management at the Paramus store still waiting to hear from district management, Mike Evan, lack of customer service, race being a factor, ultimately no purchase made bought $1100 worth of electronic at the hilliard store, there.Wr were treated like customers. Shameful...

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1:58 am EST
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The P C Richard & Son in Paramus, Manager needs training.We had questions regarding our order and he wouldn't even put his 1/2 gal. of ice tea down to come and talk to us. All we wanted to do was cancel our online order and purchase the newer Plasma that was listed at the same price with the online discount. Managers are everything in customer service and...

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12:59 am EST
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P C Richard & Son in Paramus NJ. Joe Botros JR. 8246 gave my personal information to a third party company after I specifically told them I did not want any solicitation calls, and was assured that I would not receive any.Unfortunately, that is not the case. I now get up to 5 calls a day from this third party company soliciting a warranty for the washer I...

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1:10 pm EST
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My parents purchased a $1000 LED LG TV for my sister at P C Richard & Son in Paranus NJ in Febuary.The box had damage in one corner, but an associate assured them that it would be fine because there was so much packing material that protected the TV. When the TV was removed from the box, the damage was not perceptible until the set was plugged in. On the...

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10:27 am EST
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I will use public forums like this and use this customer service example in all of my business metings going forward...thanks at least for that P C Richard & Son in Paramus. By the way, we went to Sears tonight (23rd) bought the same oven and comparable service plan, saved $200.00 and it will be installed on Wednesday. P C Richard & Son in Paramus had a...

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2:22 pm EST
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I used a debit card to purchase an item.. Returned the item, they were very disrespectful, they told me I have to take store credit.. After I began to get loud, the "supposedly manager tells me they will mail me a check in 10 days.. I'm still trying to get my money.. I am pissed.. They told me they put in in my bank, i've been going back and forth since...

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3:39 am EST
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P C Richard & Son appliances store in Paramus NJ and probably all of them have the worst customer service I have ever experienced. They are more than happy to make the sale then when it comes to service and making you happy after they sell you a defective item they are full of nothing but excuses. OMG I went in expecting compassion and understanding with my...

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5:07 am EST
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Family member purchased a stove at P C Richard & Son in Paramus NJ, which was delivered today.Talk about lie and deception in order to make a sale...never did he say we were quoted for a floor model stove that would be all scratched up on top of it! When I called to complain to him, he said he told me this, (which he clearly DID NOT)!! and that he would...

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11:27 am EST
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P C Richard & Son appliance store in Paramus NJ and probably all of them have the worst customer service I have ever experienced.They are more than happy to make the sale then when it comes to service and making you happy after they sell you a defective item they are full of nothing but excuses. OMG I went in expecting compassion and understanding with my...

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11:22 pm EST
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We purchased an washer from P C Richard & Son in Paramus. After installation, the water valve would turn on and off in rapid succession and the water flow would slow down and speed up on its own. It had a mind of its own. An P C Richard & Son technican came to our home and said that that was common with that model and he could not do anything. The problem...

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8:38 am EST
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Unbelievable!! I call the warranty repair company and, conveniently, they are shipping it to the manufacturer the next day because they can't repair it through their repair service. Says it will take another 2-4 weeks before I can expect it back. This is absolutely ridiculous and extremely poor servicing". How is it that the repair company has to send it...

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12:37 pm EST
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I had a bad experience in the beginning the problem came after the sale when an issue arose.I bought a Fridge, Stove, Washer and Dryer for a rental property that I was rehabbing. I finished the unit about a month later and plugged in the brand new fridge and it didn't work. I understand these things happen. I called in to get a service tech out and one...

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  1. PC Richard & Son Contacts

  2. PC Richard & Son phone numbers
    +1 (800) 696-2000
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    Head Office
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    Marketing Manager
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    Marketing Manager
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    +1 (347) 528-7588
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    Assistant Manager
    +1 (631) 843-4509
    +1 (631) 843-4509
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    Marketing Manager
    +1 (800) 377-3700
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  3. PC Richard & Son emails
  4. PC Richard & Son address
    150 Price Parkway, Farmingdale, New York, 11735, United States
  5. PC Richard & Son social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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PC Richard & Son Category
PC Richard & Son is ranked 24 among 365 companies in the Appliances category

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What are PC Richard & Son working hours?

Mon 9:00 am - 7:00 pm Tue 9:00 am - 7:00 pm Wed 9:00 am - 7:00 pm Thu 9:00 am - 7:00 pm Fri 9:00 am - 7:00 pm Sat 9:00 am - 5:00 pm Sun 11:00 am - 5:00 pm