Menu
PC Richard & Son Customer Service Phone, Email, Contacts

PC Richard & Son
reviews and complaints

PC Richard & Son's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.pcrichard.com
www.pcrichard.com

Learn how the rating is calculated

3.9 680 Reviews 667 Complaints
Claimed
PC Richard & Son has claimed their business profile
Write a review File a complaint

PC Richard & Son complaints 667

ComplaintsBoard
K
1:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shopping around for a new refridgerator for my rental unit?. I stopped into P C Richard & Son in Paramus on my way back to Best Buy, having never been in the store'. There are signs POSTED ALL OVER 10% to 20%OFF"/. Because the cost of this fridge was not that much higher (75-100) than Best Buy, with the free delivery and for the convenience...

Read full review of PC Richard & Son
ComplaintsBoard
K
12:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had a bad experience at P C Richard & Son in Paramus? Add your voice to those who feel abused or have had terrible customer service. This fast expanding regional electronics/appliance store wants to be the next Home Depot or Best Buy. But our terrible experience with them over our recent appliance purchase indicates they are not ready for prime time.. Bad...

Read full review of PC Richard & Son
ComplaintsBoard
E
3:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the February my family was treated with much disrespected by staff, cashier and management at the Paramus store still waiting to hear from district management, Mike Evan, lack of customer service, race being a factor, ultimately no purchase made bought $1100 worth of electronic at the hilliard store, there.Wr were treated like customers. Shameful...

Read full review of PC Richard & Son
ComplaintsBoard
S
1:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The P C Richard & Son in Paramus, Manager needs training.We had questions regarding our order and he wouldn't even put his 1/2 gal. of ice tea down to come and talk to us. All we wanted to do was cancel our online order and purchase the newer Plasma that was listed at the same price with the online discount. Managers are everything in customer service and...

Read full review of PC Richard & Son
ComplaintsBoard
P
12:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

P C Richard & Son in Paramus NJ. Joe Botros JR. 8246 gave my personal information to a third party company after I specifically told them I did not want any solicitation calls, and was assured that I would not receive any.Unfortunately, that is not the case. I now get up to 5 calls a day from this third party company soliciting a warranty for the washer I...

Read full review of PC Richard & Son
ComplaintsBoard
S
1:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My parents purchased a $1000 LED LG TV for my sister at P C Richard & Son in Paranus NJ in Febuary.The box had damage in one corner, but an associate assured them that it would be fine because there was so much packing material that protected the TV. When the TV was removed from the box, the damage was not perceptible until the set was plugged in. On the...

Read full review of PC Richard & Son
ComplaintsBoard
L
10:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I will use public forums like this and use this customer service example in all of my business metings going forward...thanks at least for that P C Richard & Son in Paramus. By the way, we went to Sears tonight (23rd) bought the same oven and comparable service plan, saved $200.00 and it will be installed on Wednesday. P C Richard & Son in Paramus had a...

Read full review of PC Richard & Son
ComplaintsBoard
S
2:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used a debit card to purchase an item.. Returned the item, they were very disrespectful, they told me I have to take store credit.. After I began to get loud, the "supposedly manager tells me they will mail me a check in 10 days.. I'm still trying to get my money.. I am pissed.. They told me they put in in my bank, i've been going back and forth since...

Read full review of PC Richard & Son
ComplaintsBoard
J
3:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

P C Richard & Son appliances store in Paramus NJ and probably all of them have the worst customer service I have ever experienced. They are more than happy to make the sale then when it comes to service and making you happy after they sell you a defective item they are full of nothing but excuses. OMG I went in expecting compassion and understanding with my...

Read full review of PC Richard & Son
ComplaintsBoard
D
5:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Family member purchased a stove at P C Richard & Son in Paramus NJ, which was delivered today.Talk about lie and deception in order to make a sale...never did he say we were quoted for a floor model stove that would be all scratched up on top of it! When I called to complain to him, he said he told me this, (which he clearly DID NOT)!! and that he would...

Read full review of PC Richard & Son
ComplaintsBoard
L
11:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

P C Richard & Son appliance store in Paramus NJ and probably all of them have the worst customer service I have ever experienced.They are more than happy to make the sale then when it comes to service and making you happy after they sell you a defective item they are full of nothing but excuses. OMG I went in expecting compassion and understanding with my...

Read full review of PC Richard & Son
ComplaintsBoard
D
11:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased an washer from P C Richard & Son in Paramus. After installation, the water valve would turn on and off in rapid succession and the water flow would slow down and speed up on its own. It had a mind of its own. An P C Richard & Son technican came to our home and said that that was common with that model and he could not do anything. The problem...

Read full review of PC Richard & Son
ComplaintsBoard
V
8:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unbelievable!! I call the warranty repair company and, conveniently, they are shipping it to the manufacturer the next day because they can't repair it through their repair service. Says it will take another 2-4 weeks before I can expect it back. This is absolutely ridiculous and extremely poor servicing". How is it that the repair company has to send it...

Read full review of PC Richard & Son
ComplaintsBoard
C
12:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a bad experience in the beginning the problem came after the sale when an issue arose.I bought a Fridge, Stove, Washer and Dryer for a rental property that I was rehabbing. I finished the unit about a month later and plugged in the brand new fridge and it didn't work. I understand these things happen. I called in to get a service tech out and one...

Read full review of PC Richard & Son
ComplaintsBoard
J
1:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not purchase any products from, this company service never fixed my fridge. Food loss a joke too. I have not received my cash for food loss from my premium service plan I purchased. All they want to do is transfer calls. Waited numerous times on hold and never got to speak with someone. I am suggesting everyone call the local ATTORNEY GENERAL'S OFFICE...

Read full review of PC Richard & Son
ComplaintsBoard
E
1:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You so called big shots just bark orders and the delivery teams take it up the rear for all of it. ! Under paid and very over worked. How do you sleep really. Talk about trickle down effect. You just put it off on the contract company, they put it off on the delivery teams. The hours and miles and very little family time. Really... Maybe one of you big...

Read full review of PC Richard & Son
ComplaintsBoard
J
8:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used to work for P C Richard & Son in Paramus for 3 months. I have 30 years in the AV industry, my last job as GM of a $15 million a year company. you need to read this so that you do not pay for over-priced HDMI cables. P C Richard & Son in Paramus pays 15 dollars for a $100 HDMI cable...CNET News Crave Why all HDMI cables are the same Expensive HDMI...

Read full review of PC Richard & Son
ComplaintsBoard
L
11:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used to work for P C Richard & Son in Paramus for 3 months. I have 37 years in the AV industry, my last job as GM of a $15 million a year company. you need to read this so that you do not pay for over-priced HDMI cables. P C Richard & Son in Paramus pays 15 dollars for a $100 HDMI cable...CNET News Crave Why all HDMI cables are the same Expensive HDMI...

Read full review of PC Richard & Son
ComplaintsBoard
P
12:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid out a lot of money for a 55 inch TV with an extended warranty.Called to get it repaired and they pass me from one area to another to another. Then a part is on order for an undetermined amount of time?. What does undetermined amount of time mean? My TV never gets fixed". This is the first time we purchased from P C Richard & Son in Paramus and thi...

Read full review of PC Richard & Son
ComplaintsBoard
M
12:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a 55 inch lcd television 2 months later it broke.They tell me they need to order a part and tell me the part is on backorder and I have to wait 2 months??!!! That is the most absurd thing I have ever heard and I will never purchase anything from them again.. I am warning any consumer they are horrible! And they are not very customer friendly at...

Read full review of PC Richard & Son

About PC Richard & Son

PC Richard & Son is a well-known and reputable electronics and appliance retailer that has been in business for over 110 years. The company was founded in 1909 by Peter Christian Richard, who started out selling phonographs and gramophones out of his Brooklyn home. Over the years, the company has grown and expanded to become one of the largest and most respected retailers of electronics and appliances in the United States.

Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.

One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.

Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.

Overview of PC Richard & Son complaint handling

PC Richard & Son reviews first appeared on Complaints Board on Oct 30, 2007. The latest review Tech service scheduling was posted on Mar 12, 2024. The latest complaint Tech service scheduling was resolved on Mar 12, 2024. PC Richard & Son has an average consumer rating of 4 stars from 680 reviews. PC Richard & Son has resolved 484 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.4
76 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PC Richard & Son contacts

  2. PC Richard & Son phone numbers
    +1 (800) 696-2000
    +1 (800) 696-2000
    Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number
    Customer Service
    +1 (877) 727-1909
    +1 (877) 727-1909
    Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number
    Customer Service
    +1 (631) 773-4900
    +1 (631) 773-4900
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number
    Head Office
    +1 (631) 843-4354
    +1 (631) 843-4354
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number
    +1 (631) 843-4544
    +1 (631) 843-4544
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number
    Marketing Manager
    +1 (631) 843-4592
    +1 (631) 843-4592
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number
    Marketing Manager
    +1 (631) 773-4902
    +1 (631) 773-4902
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number
    Marketing Manager
    +1 (347) 528-7588
    +1 (347) 528-7588
    Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number
    Assistant Manager
    +1 (631) 843-4509
    +1 (631) 843-4509
    Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number
    Marketing Manager
    +1 (800) 377-3700
    +1 (800) 377-3700
    Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
    More phone numbers
  3. PC Richard & Son emails
  4. PC Richard & Son address
    150 Price Parkway, Farmingdale, New York, 11735, United States
  5. PC Richard & Son social media
PC Richard & Son Category
PC Richard & Son is related to the Appliances category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.