I have called various times and am told that the only thing they can do is expedite the parts. My last visit was November 16th 2013.
I own a KitchenAid gas range that is currently under warranty with P C Richard & Son in Paramus NJ. During mid September, I was getting an error message when I tried to use the self clean option. The stove top and oven were working perfectly. P.C. Richard sent a technician to fix this problem. When the technician was done examining the appliance, he stated...
Read full complaintThe actions of one person will cause me to think twice about P C Richard & Son in Paramus for future purchases.
There is only one store to purchase appliances, TV, telephones, etc and that has been P C Richard & Son in Paramus for years.Something strange happened when on Oct. 2013, I purchased a TV set in the Paramus NJ store from salesman Nick S. I gave him my American express card at which time he offered me the P C Richards credit card which I refused and under...
Read full complaintP C Richard & Son in Paramus or the legal team! I have pictures of everything that was broken and damaged!
Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, , that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I...
Read full complaintwhile unhappy that P C Richard & Son in Paramus wouldnt accomadate me on that portion.
I had purchased a Maytag Washer and Dryer at an excellent price from the P C Richard & Son in Paramus NJ. Within 8 months, the washer had a major breakdown. While this work was covered under the warranty, the repair company had indicated that this type of problem would return and I should be given a new washing machine. From the time I put in the initial...
Read full complaintNever buy anything at P C Richard & Son in Paramus NJ. Their extended warranty is worth .
I bought a display model Bosch gas dryer from P C Richard & Son in Paramus NJ, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted P C Richard & Son in Paramus NJ, and asked for either a full refund...
Read full complaintThings wear out. P C Richard & Son in Paramus NJ service sucks.
I bought my Fisher Paykel washing machine from them a few years ago. I bought the extended repair agreement from them thinking I would get good service. Wrong! Numerous times, this machine has needed repair and not once have they ever come and been able to fix it. They always come and tell me they have to order a part and then when it comes in, call me to...
Read full complaintwe bought it. craig ruppert * was responsible and would not allow me to speak to anyone higher up because he said he was the boss
We were scheduled for an installation by P C Richard & Son in Paramus of NJ.They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P C Richard that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a...
Read full complaintthe more expensive your appliance, the less likely they are to replace it;
We spent the extra money on an extended warranty on our top of the line Electrolux refrigerator. What a joke. What they don't tell you is that they can keep you hanging almost forever ordering part one at a time, until they decide it's not cost effective to try and fix your fridge. I've had 6 service calls and still the ice maker isn't working. Every time...
Read full complaint and 1 commentit despite the fact that they run a really poor repair company and it's taken 3 weeks to get this resolved.
I had a similar experience as other posters. I called P C Richard & Son in Paramus NJ to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me...
Read full complaintWhat a disgrace! I will never buy another thing from P C Richard & Son and their warranties. Just a joke!
Maytag Refrigerator - About six months ago, the ice machine and freezer started acting up and a call was placed. After six months and about 10 appointments later, the ice maker and freezer are still not working. Same response again and again - I need to order parts. So many days taken off to wait for some unprofessional and unknowledgeable tech to say the...
Read full complaintthe company sucks. bad customer service
I purchased a washing machine from P C Richard & Son in Paramus NJ. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will...
Read full complaintI will never go back to P C Richard & Son in Paramus.
I purchased the refrigerator along with other appliances. Upon delivery they never told me the refrigerator was not being delivered because it was severely damaged. So I had to wait a couple of weeks for that to come. Also the ice maker came separately after the refrigerator arrived. Then I had to set up an appt for the ice maker to be installed. Finally...
Read full complaint and 1 commentI called craig ruppert back to see if he could help me with ge. he never called back either.
After a LG washer caused me problems, they gave me a GE washer instead - that was great. This washer has broken 2 times, going on the third time. The agitator keeps breaking. I have called P C Richard & Son in Paramus and finally got a manager named Craig Ruppert. He ordered me a new part right away. I called recently because the agitator is breaking again...
Read full complaintI called and found out the part was on, but the first available service appointment was more than two weeks away!
My new Samsung washer broke two weeks ago. Water pouring out of the bottom of machine. Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later, a technician came back with the motor, but not the housing. Said the first...
Read full complaintthe manager james langford can change the washer that brand was g e now they giving me hard time to change dryer.
The dryer I purchase not to long ago g e brand isvthebworst dryer all my delicates clothes do not dry Sunday I was drying delicate clothes for over an hour I had to put it on per press ruined my delicates clothes the manager James Langford can change the washer that brand was g e now they giving me hard time to change dryer techician came 3 t already still...
Read full complaintdon't invest in service contract. they suck!
I paid for a service contract for Frigidaire fridge.Handle broke and called them for part and service.Called them fr service and was told that it was ordered and would be received in 2-3 weeks. It has now been 3 months. Called several times to complain and was told there was nothing they can do and cannot contact Frigidaire except by fax. Finally ordered...
Read full complaintI called the store manager james langford and he said that he couldn't help me because it had been 30 days since I had purchased it
I bought several appliances from them in May, which I had delivered several weeks later at my new place.I also decided to buy a tv, which I was told that I had to bring home myself that day in order to get the advertised to deal because it was an older model and they only had a few left in the store. I kept the tv in the box because I was moving shortly...
Read full complaintP C Richard & Son in Paramus) should send a new fridge because the repair would be massive
So I bought a brand new fridge in October, and by last week we discovered that the freezer had a Freon leak and needed repair. Not only did they not come right away, but the first guy that came out was useless...the second guy came out and told us exactly what was wrong and that they (P C Richard & Son in Paramus) should send a new fridge because the repair...
Read full complaintTheir managerJames Langford at their Paramus store told me it should take 35-40 minutes
They do not care! Buyer beware! A word of caution, do not buy from P C Richard & Son in Paramus! They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager James Langford at their Paramus store told me it should take 35-40 minutes and that...
Read full complaintI've had a bad experience with this Sharp product and PC Richards also
I just bought a brand new Sharp LCD 60" TV in 2013. It has stopped working since then and it's only February. I called PC Richard and Son in Paramus since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the P C technician that...
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