NEVER, buy anything from P C Richard and Son in Paramus NJ.
I have never experienced such incompetent service. I made the horrible mistake buying a full kitchen worth of appliance from PC because they beat the prices of others. The fridge was damaged and it has been over FIVE MONTHS of calls and useless services visits without any resolution. NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER NEVER, NEVER...
Read full complaint and 1 commentWill never buy anything from them again.
Bought my daughter a laptop for xmas 2 years ago. She had it for a month and it started acting funny brought it back to the store, rude people there sent it out, but not without complaining. Got it back 3 weeks later!!! She had it for another 3 months and again started acting up, went blank, turned off and wouldn't come back on. Called and brought it in...
Read full complaintThis company is just getting worse to deal with.
I could add my complaints to the list about the lack of caring of the sales personnel to the rudeness of the delivery department and lack of knowledge of the installers and the fact that I order an ice maker with the refrigerator and they "forgot it" but seeing the many bad reviews on this page I don't think anyone in this family own business reads the...
Read full complaintp c richard and son in Paramus NJ is not certified to effect repairs on their computers.
p c richard and son in Paramus NJ has not contacted me. i was instructed by the better business bureau to take my issue up with the district manager, the bbb has attempted to label my complaint resolved even though mr. quigley has yet to respond. i've taken my complaint to the department of consumer protection. they have agreed to arbitrate my complaint...
Read full complaintwell greg richards you lost a good customer
Several appointments 6 to be exact sitting at home waiting for service and still have problem with ice maker servicemen have no clue what they are doing? And the dis pater Jill such a nasty women can't even say or use the word lady is is lower than an animal Well Greg Richards you lost a good customer and I will spread the word around the Paramus area and...
Read full complaint and 1 commentthis is 100% unacceptable to me and results in my total dissatisfaction with your company.
I purchased a Whirlpool Washing Machine on January 14 and had it delivered I purchased it from this store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the...
Read full complaint and 1 commentWARNING!!! P C Richard & Son in Paramus NJ does not warn you of their return policy prior to your purchase.
WARNING!!! P C Richard & Son in Paramus NJ does not warn you of their return policy prior to your purchase. They will tell you it's posted everywhere, but it most certainly isn't. And because they won't tell you verbally before you make a large purchase I will! "If opened and/or used, this merchandise is non-returnable and not sold on a trial basis. If any...
Read full complaintI called the P C Richard & Son in Paramus store manager and he can't help me.
My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the P C Richard & Son in Paramus store manager and he can't help me. I called the service department. They did not call back.
Read full complaintSo after all the time and aggravation on my end, I went and cancelled the order.
Ordered a dishwasher on a Saturday nite.$1100 delivered and installed. Nick S salesman told us that he can have it delivered and installed the following Thursday. I told him that he should make it Saturday, nobody will be home, wife working and I had some place to be that was extremely time sensitive. He still put it down for Thursday. On Wednesday morn...
Read full complaintP C Richard & Son in Paramus NJ determined that the machine could not be repaired (defective product).
I purchased a GE Monogram ice machine. It required repairs on two occasions for the same issue. GE took the unit to their facility but did not correct the problem. The third time I made a request for repair, P C Richard & Son in Paramus NJ determined that the machine could not be repaired (defective product). They issued me a store credit for the purchase...
Read full complaintWe don't want anything further to do with P C Richard & Son in Paramus NJ.
I purchased a Maytag refrigerator "floor model" on 6/30/08. I paid $800.00 and purchased a $300.00 10 year parts and labor warranty. On January 18th, 2014 the refrigerator began to leak out of the back. We called customer service. Approximately 1 week later, a service person came to look at the refrigerator and we were told 6 parts needed to be replaced on...
Read full complaintI was assisted by a salesman, Mo I asked him if there were any issues with this oven, and why was it in the clearance center.
I went to P C.Richard & Son in Paramus NJ to look for appliances to be used for a kitchen remodel. I was in the clearance center when I came across a double convention wall oven (GE Profile). I was assisted by a salesman, Mo I asked him if there were any issues with this oven, and why was it in the clearance center. Was it purchased previously and returned...
Read full complaintwhen we bought it. craig ruppert* was responsible and would not allow me to speak to anyone higher up
We were scheduled for an installation by P C Richard & Son in Paramus, NJ. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P.C Richards that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a...
Read full complaintI need P C Richard & Son in Paramus to replace my refrigerator as soon as possible.
My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the...
Read full complaint and 1 commentI called the store manager james langford and he can't help me. I called the service department. they did not call back.
My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager James Langford and he can't help me. I called the service department. They did not call back.
Read full complaintP C RICHARD & SON in Paramus NJ.The worst experience you could ever imagine!
Never ever buy a GE product! Especially at P C RICHARD & SON in Paramus NJ.The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Sears they have a small awesome appliance department staffed by...
Read full complaintthey have a very pushy way about making the sale. I have had this same feedback from many of my co-workers.
I was in the Paramus, NJ store to purchase a new TV. I visited the store Saturday after Thanksgiving and there were very few customers in the store--that is the main reason why I went there. I was pleased to see that the prices are good but most of the items are "new old stock" last year models. The sales force, though, is not so good. They have a very...
Read full complaint. I can tell you now, this company is uncooperative. At this point, if this is not fixed,
This is my third GE refrigerator in 10 years from P C Richard & Son in Paramus. The second was bought in 2013, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the...
Read full complaintfriday and they did not respond until tuesday.in the interim, I had to throw away hundreds of dollars of good food.
The refrigerator died. I had my refrigerator for two years and it just stopped working. I have an extended warranty and I called the service number on a Friday and they did not respond until Tuesday. In the interim, I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond...
Read full complaint and 1 commentI purchased the warranty that if the machine breaks and they can't fix it, they have to replace it;
I purchased a floor model Maytag Washing Machine in January 2014. They picked up my old machine and delivered the "new" machine; it was making grinding noise from day one. I called and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn't get the serviceman and the store never contacted me regarding the...
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