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this is 100% unacceptable to me and results in my total dissatisfaction with your company.
I purchased a Whirlpool Washing Machine on January 14 and had it delivered I purchased it from this store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the...
Read full review of PC Richard & Son and 1 commentWARNING!!! P C Richard & Son in Paramus NJ does not warn you of their return policy prior to your purchase.
WARNING!!! P C Richard & Son in Paramus NJ does not warn you of their return policy prior to your purchase. They will tell you it's posted everywhere, but it most certainly isn't. And because they won't tell you verbally before you make a large purchase I will! "If opened and/or used, this merchandise is non-returnable and not sold on a trial basis. If any...
Read full review of PC Richard & SonI called the P C Richard & Son in Paramus store manager and he can't help me.
My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the P C Richard & Son in Paramus store manager and he can't help me. I called the service department. They did not call back.
Read full review of PC Richard & SonSo after all the time and aggravation on my end, I went and cancelled the order.
Ordered a dishwasher on a Saturday nite.$1100 delivered and installed. Nick S salesman told us that he can have it delivered and installed the following Thursday. I told him that he should make it Saturday, nobody will be home, wife working and I had some place to be that was extremely time sensitive. He still put it down for Thursday. On Wednesday morn...
Read full review of PC Richard & SonP C Richard & Son in Paramus NJ determined that the machine could not be repaired (defective product).
I purchased a GE Monogram ice machine. It required repairs on two occasions for the same issue. GE took the unit to their facility but did not correct the problem. The third time I made a request for repair, P C Richard & Son in Paramus NJ determined that the machine could not be repaired (defective product). They issued me a store credit for the purchase...
Read full review of PC Richard & SonWe don't want anything further to do with P C Richard & Son in Paramus NJ.
I purchased a Maytag refrigerator "floor model" on 6/30/08. I paid $800.00 and purchased a $300.00 10 year parts and labor warranty. On January 18th, 2014 the refrigerator began to leak out of the back. We called customer service. Approximately 1 week later, a service person came to look at the refrigerator and we were told 6 parts needed to be replaced on...
Read full review of PC Richard & SonI was assisted by a salesman, Mo I asked him if there were any issues with this oven, and why was it in the clearance center.
I went to P C.Richard & Son in Paramus NJ to look for appliances to be used for a kitchen remodel. I was in the clearance center when I came across a double convention wall oven (GE Profile). I was assisted by a salesman, Mo I asked him if there were any issues with this oven, and why was it in the clearance center. Was it purchased previously and returned...
Read full review of PC Richard & Sonwhen we bought it. craig ruppert* was responsible and would not allow me to speak to anyone higher up
We were scheduled for an installation by P C Richard & Son in Paramus, NJ. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P.C Richards that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a...
Read full review of PC Richard & SonI need P C Richard & Son in Paramus to replace my refrigerator as soon as possible.
My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the...
Read full review of PC Richard & Son and 1 commentI called the store manager james langford and he can't help me. I called the service department. they did not call back.
My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager James Langford and he can't help me. I called the service department. They did not call back.
Read full review of PC Richard & SonP C RICHARD & SON in Paramus NJ.The worst experience you could ever imagine!
Never ever buy a GE product! Especially at P C RICHARD & SON in Paramus NJ.The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Sears they have a small awesome appliance department staffed by...
Read full review of PC Richard & Sonthey have a very pushy way about making the sale. I have had this same feedback from many of my co-workers.
I was in the Paramus, NJ store to purchase a new TV. I visited the store Saturday after Thanksgiving and there were very few customers in the store--that is the main reason why I went there. I was pleased to see that the prices are good but most of the items are "new old stock" last year models. The sales force, though, is not so good. They have a very...
Read full review of PC Richard & Son. I can tell you now, this company is uncooperative. At this point, if this is not fixed,
This is my third GE refrigerator in 10 years from P C Richard & Son in Paramus. The second was bought in 2013, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the...
Read full review of PC Richard & Sonfriday and they did not respond until tuesday.in the interim, I had to throw away hundreds of dollars of good food.
The refrigerator died. I had my refrigerator for two years and it just stopped working. I have an extended warranty and I called the service number on a Friday and they did not respond until Tuesday. In the interim, I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond...
Read full review of PC Richard & Son and 1 commentI purchased the warranty that if the machine breaks and they can't fix it, they have to replace it;
I purchased a floor model Maytag Washing Machine in January 2014. They picked up my old machine and delivered the "new" machine; it was making grinding noise from day one. I called and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn't get the serviceman and the store never contacted me regarding the...
Read full review of PC Richard & SonI have called various times and am told that the only thing they can do is expedite the parts. My last visit was November 16th 2013.
I own a KitchenAid gas range that is currently under warranty with P C Richard & Son in Paramus NJ. During mid September, I was getting an error message when I tried to use the self clean option. The stove top and oven were working perfectly. P.C. Richard sent a technician to fix this problem. When the technician was done examining the appliance, he stated...
Read full review of PC Richard & SonThe actions of one person will cause me to think twice about P C Richard & Son in Paramus for future purchases.
There is only one store to purchase appliances, TV, telephones, etc and that has been P C Richard & Son in Paramus for years.Something strange happened when on Oct. 2013, I purchased a TV set in the Paramus NJ store from salesman Nick S. I gave him my American express card at which time he offered me the P C Richards credit card which I refused and under...
Read full review of PC Richard & SonP C Richard & Son in Paramus or the legal team! I have pictures of everything that was broken and damaged!
Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, , that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I...
Read full review of PC Richard & Sonwhile unhappy that P C Richard & Son in Paramus wouldnt accomadate me on that portion.
I had purchased a Maytag Washer and Dryer at an excellent price from the P C Richard & Son in Paramus NJ. Within 8 months, the washer had a major breakdown. While this work was covered under the warranty, the repair company had indicated that this type of problem would return and I should be given a new washing machine. From the time I put in the initial...
Read full review of PC Richard & SonNever buy anything at P C Richard & Son in Paramus NJ. Their extended warranty is worth .
I bought a display model Bosch gas dryer from P C Richard & Son in Paramus NJ, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted P C Richard & Son in Paramus NJ, and asked for either a full refund...
Read full review of PC Richard & SonAbout PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
Overview of PC Richard & Son complaint handling
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PC Richard & Son contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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PC Richard & Son social media
Most discussed complaints
the worst customer service 4 (opinions to this review) Service warranty for Frigidaire 3 (opinions to this review) dishwasher -samsung-<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>-001 3 (opinions to this review) Hisense model 65uk6k, denied exchange 2 (opinions to this review) Whirlpool microwave/quaker city service company was sent out by pc richardson to replace the blown bulb in the microwave 2 (opinions to this review)Recent comments about PC Richard & Son company
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