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PC Richard & Son Customer Service Phone, Email, Contacts

PC Richard & Son
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www.pcrichard.com
www.pcrichard.com

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3.9 680 Reviews 667 Complaints
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PC Richard & Son complaints 667

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12:49 pm EDT
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My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the...

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5:40 am EDT
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have had a horrific time with P C Richard & Son in Paramus NJ. 1 year ago I purchased a refrigerator after the first one I purchased went bad. It should have been a simple exchange since I had a warranty but no such luck. They were extremely rude in the Paramus store and not very knowledgeable. I finally got things squared away. Now I am trying to make sure...

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5:44 pm EDT
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I purchased a French door fridge for $5, 000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice...

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10:43 am EDT
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I had a similar experience as other posters. I called P C Richard & Son in Paramus to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it'...

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3:01 am EDT
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I called the store on Tuesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his managerJames), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we...

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12:45 am EDT
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I just bought a brand new Sharp LCD 60" TV in October of 2013. It has stopped working since then and it's only February. I called P C Richard and Son in Paramus since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the P C...

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12:31 am EDT
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I had my TV for 11 months. Then all of a sudden, one day I turned it on and there was a red and blue line running down the screen. I called P C Richard & Son Customer Service being that it was still under the factory warranty. Furthermore, a tech came out to my house within a few days and deemed my panel defective, which he then processed to order a...

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1:34 am EDT
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I purchased a washing machine from P C Richard & Son in Paramus. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will...

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10:19 am EDT
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We have a less than a 2year old refrigerator which we paid extra for a 10 year warranty on, apparently has a faulty ice maker that suddenly started leaking today & caused major flooding damage in our kitchen all the way down to our basement.We called a P C Richard & Son I Paramus customer service supervisor who first delayed calling us back until servicemen...

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12:31 am EDT
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We purchased a washer and dryer almost 3 years ago and paid a significant amount for a 10 year extended warranty on each (almost 40% of the purchase price).The machines were installed (by P C Richard & Son) in my 2nd floor laundry room. This weekend, water started coming through my kitchen ceiling. When we called the service department first thing thi...

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1:15 am EDT
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I bought a washing machine and dryer from them in NJ, Paramus store.I had a old washer tray for my washing machines to collect water". They refused to deleiver my washing machine and dryer because of this water collection tray which sends through the drian pipe'. They also charged me for extra items like wall outlets and pipes saying that they can not hook...

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2:46 am EDT
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I purchased a fridge from P C Richard & Son in Paramus and upon delivery today the driver told me it was damaged and it would have to be returned.I called the store in Paramus and they cant get another until tomorrow. I took off from work today for this and now I have to *** tomorrow as well. The manager James Langford would not give me a delivery time. I...

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9:21 am EDT
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After spending $8000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son in Paramus ) service tech that the machine was not economical to repair and was a fire hazard. P C Richard & Son in Paramus assured me that I...

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12:44 am EDT
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We have been customers of P C Richard & Son in Paramus for decades.As property owners we have frequent need to purchase appliances in two different locations. We recently purchased a refrigerator for a rental house. They delivered a damaged refrigerator and the tenant noticed it and refused it. On the next delivery they scratched the saddle in installing...

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12:51 am EDT
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I purchased a washer & dryer from the Paramus NJ P C Richard & sSon.Great price. When they delivered it, they broke the dryer vent cap on the OUTSIDE of my house but neglected to tell me; insread, they completely taped it closed Still don't know why they even had to go out there. Only realzed what happened when it took 3+ hours to dry small load...

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1:01 pm EDT
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P C Richard & Son in Paramus sold me a service contract for my kitchen appliances. Getting them to show up, takes nothing short of a miracles. I placed 5 calls to 5 different managers and, I still have a broken refrigerator. If you contact them by phone you will be kept waiting up to 20 minutes. While on hold you will be told over and over, how important...

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1:08 am EDT
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I bought a Samsung flat screen tv from P C Richard & Son in Paramus, NJ.The sales person Joe Botros was very pushy trying to get us to buy the floor model tv (which by the way was not turned on) and said it looked exactly like one of the models they had hanging on their wall. Well needless to say, when I got it home, the tv has a horrible picture quality...

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12:35 pm EDT
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I bought a washer from PC Richard and Son in Paramus, and was confirmed to deliver washer on Friday.However, I waited and waited. P C Richards and Son deliverman have NO show and NO phone call. I called again and again. However, nobody answer my phone!! I wasted 4 house for nonthing!!! I really really pissed by P C Richards and Son terrible serives!!!...

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12:47 am EDT
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I called PC Richard & Son in Paramus NJ just before the heat wave this week to see if they had any Friedrich 8000 btu window units available..salesman lies and says he has their latest model(lie#1) that boasts 4 fan/cooling speeds but had only (2) left and I'd need to leave a deposit to hold one if I wanted it..fine, ..I left a deposit and went to the store...

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12:48 am EDT
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Featured review
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and if you DO go there, ..DO NOT PAY in CASH!!! pay only by credit card, or ATM debit card so if there is a problem(and invariably there WILL be) you can dispute the charge and get your money back!!! I called PC Richard & Son in Paramus NJ just before the heat wave this week to see if they had any Friedrich 8000 btu window units available..salesman lie...

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About PC Richard & Son

PC Richard & Son is a well-known and reputable electronics and appliance retailer that has been in business for over 110 years. The company was founded in 1909 by Peter Christian Richard, who started out selling phonographs and gramophones out of his Brooklyn home. Over the years, the company has grown and expanded to become one of the largest and most respected retailers of electronics and appliances in the United States.

Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.

One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.

Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.

Overview of PC Richard & Son complaint handling

PC Richard & Son reviews first appeared on Complaints Board on Oct 30, 2007. The latest review Tech service scheduling was posted on Mar 12, 2024. The latest complaint Tech service scheduling was resolved on Mar 12, 2024. PC Richard & Son has an average consumer rating of 4 stars from 680 reviews. PC Richard & Son has resolved 484 complaints.
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  1. PC Richard & Son contacts

  2. PC Richard & Son phone numbers
    +1 (800) 696-2000
    +1 (800) 696-2000
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    Customer Service
    +1 (877) 727-1909
    +1 (877) 727-1909
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    Customer Service
    +1 (631) 773-4900
    +1 (631) 773-4900
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    Head Office
    +1 (631) 843-4354
    +1 (631) 843-4354
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    +1 (631) 843-4544
    +1 (631) 843-4544
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    Marketing Manager
    +1 (631) 843-4592
    +1 (631) 843-4592
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    Marketing Manager
    +1 (631) 773-4902
    +1 (631) 773-4902
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    Marketing Manager
    +1 (347) 528-7588
    +1 (347) 528-7588
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    Assistant Manager
    +1 (631) 843-4509
    +1 (631) 843-4509
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    Marketing Manager
    +1 (800) 377-3700
    +1 (800) 377-3700
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    More phone numbers
  3. PC Richard & Son emails
  4. PC Richard & Son address
    150 Price Parkway, Farmingdale, New York, 11735, United States
  5. PC Richard & Son social media
PC Richard & Son Category
PC Richard & Son is related to the Appliances category.

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