awful attitude to customers
I've bought appliances from PC Richards on 14th Street Union Square on several occasions. Three out of three are faulty. They replaced the air conditioner but not without an nasty argument with their delivery guy who was aggressive and lazy and him just dumping the unit in the basement rather than take it away as was agreed and paid for. Dealing with the store on the phone is like something out of a bad sitcom. They all have a really aggressive truculent passive /aggressive attitude towards the customer (the person paying their wages!) I've never met such rude ignorant customer service people, management included, really poor. From experience PC Richards is a very bad company to deal with and I won't be dealing with them again. They deserve to go to the wall and should they I for one won't shed a tear.
The complaint has been investigated and resolved to the customer’s satisfaction.
I keep in my fridge. i'm very disappointed.
I keep in my fridge. I'm very disappointed. I purchase a refrigerator in 2014. I hadn't enjoy the refrigerator a whole year before we woke up to smoke. The fridge had burnt up inside. I call P C Richard and Son in Paramus NJ. It took 2 weeks for a tech to come out. When the tech repair the fridge, went to use the water dispenser. The water was leaking...
I called the store, spoke to store mit manager joseph botros jr 8246
I called the store, spoke to store mit manager Joseph Botros Jr 8246 I purchased LG washer & dryer 2014. After delivery I have called everyday since trying to get someone in the store and help center to determine why washer machine was so loud. They finally sent service guy to fix washer. The two guys took off the pedestals because they couldn't balance...
p c richard and son in paramus nj mit manaager joseph botros jr and samsung about this reoccurring problem.
I purchased a washer at the end of 2013 and as of August 2014 the washer has broken 4 times since the time I received it. I have called numerous times and complained to P C Richard and Son in Paramus NJ Mit Manaager Joseph Botros Jr and Samsung about this reoccurring problem and they have yet to live up to their 100% Satisfaction! In June we called for...
but the mit manager joseph botros jr. had a nasty attitude and it made my mother and my visit unpleasant.
My mother and I visited P C Richards and son in Paramus NJ this past Sunday we were looking for a washing machine in the dryer.A nice man helped us out he was very polite and nice. We were about to buy the washing machine and dryer when my mom saw the price she made a comment how in best buy was cheaper and showed the man that's was helping us out named...
they do not care about the customer
I paid for a service contract for Frigidaire fridge.HandlE broke and called them for part and service.Called them service and was told that it was ordered and would be received in 2-3 weeks. It has now been 3 months. Called several times to complain and was told there was nothing they can do and cannot contact Frigidaire except by fax. Finally ordered the...
mit manager joseph botros jr c
I would like to leave a comment regarding the sales representative that I was dealing with. He was helpful in obtaining my quote and great with follow up. However, he just called me to follow up and to inquire about the status of my order. Upon hearing that I decided to proceed with another vendor, Mit Manager Joesph Botros Jr, he abruptly hung up on me...
Read full review of PC Richard & Sonp c richard and son in paramus nj who seemed not helpful
P C Richard and Son in Paramus NJ who seemed not helpful Received a delivery of four appliances which appeared to be in good condition.It was 30 days before I was unable to install the Kitchenaid dishwasher when I noticed that the bottom of the unit was slightly bent, preventing proper installation. I corresponded very nicely with the customer service...
Read full review of PC Richard & SonShould send a new fridge because the repair would be massive
P C Richard and Son in Paramus should send a new fridge because the repair would be massive So I bought a brand new fridge in July 2014, and by last week we discovered that the freezer had a Freon leak and needed repair. Not only did they not come right away, but the first guy that came out was useless...the second guy came out and told us exactly what wa...
Read full review of PC Richard & SonI am going back and forth with them and they keep giving excuse to replace it.
I am going back and forth with them and they keep giving excuse to replace it. KITCHE AID appliances package four items for a total of $6, 000 and refrigerator door was damaged and dishwasher stainless steel panel had spots that would not go away even after i polished with steel cleaner. I am going back and forth with them and they keep giving excuse to...
Read full review of PC Richard & Sonthis store is by far the sleaziest mit manager joseph botros jr.
I purchased a Frigidaire refrigerator in Jan. '14. The salesman didn't take the hinges into consideration when we asked for size. We had to cut cabinets $400 cost. The machine was defective. After 4 service calls, they exchanged it. Another defective one. 4 service calls and they exchanged it. They told me my model was discontinued and told me I had to pay...
Read full review of PC Richard & Sonhad to wait 5 business days for someone to come and look at it
Had to wait 5 business days for someone to come and look at it My new Samsung washer broke two weeks ago.Water pouring out of the bottom of machine. Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later a...
Read full review of PC Richard & SonTo install a simple gas cooktop without causing a gas leak
Yesterday was the 4th visit from P C Richard and Son in Paramus NJ to install a simple gas cooktop without causing a gas leak.My super has also visited 3 times with HIS gas detector since the store installers DON'T have any, and National Grid also had to come.
The last PC repairman COULDN"T read the tag that GRID left behind and asked ME where the leak was! Then said he couldn't fix it because he only did repaired appliancess not connections! Two different people from the store keep calling me to arrange exchange, reinstall.
Neither seems to know about the other or the revised purchase that was made.Shop there at your peril.
The complaint has been investigated and resolved to the customer’s satisfaction.
My refrigerator that I purchased in late 2014 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the refrigerator was spoiled and had to be thrown out. I need P C Richard and Son in NJ to replace my refrigerator as soon as possible.
I purchased a $3000.washer and dryer from PC Richard.
I have had nothing but problems with P C Richard and Son in Paramus NJ from the beginning. The machines were delivered and both dented on delivery. Delivery people did not make me aware of this. The washer was not leveled and shook so much they had to come back to level it.
A few days later my laundry room filled with hot air and I had to have another service call where it was discovered they never connected the vent line properly. I asked about the direction of the doors and was told that was a custom several hundred dollar order. The other day while looking for something in the dryer book I discovered it is a four screw deal that should be done on delivery. So after calling the store and getting a repair appointment for today, and told they I would be called last night with a 4 hour window, I called when I didn't hear from them and was told it was not scheduled for today.
I rearranged my day to be available for them. No one ever calls back when they say they do.
Do yourself a favor and do not buy at P C Richard and Son in Paramus NJ.I will tell this story to everyone.
this clown hands me the warranty brochure and tells me to read it
Horrible service. Feel free to go there if you feel free to go there if you enjoy being lied to. Spoke with their P C Richard & Son in Paramus NJ MIT manager Joe Botros Jr. Yet to find a worse one than him. I spent more than $25, 000 in last 2 years at this store for TVs and appliances. Always bought extended warranty, as they told me if I ever have a...
Read full review of PC Richard & Sonmanager craig ruppert had a nasty attitude
My mother and I visited P C Richard and Son in Paramus NJ this past Saturday we were looking for a washing machine in the dryer.A nice man helped us out he was very polite and nice. We were about to buy the washing machine and dryer when my mom saw the price she made a comment how in best buy was cheaper and showed the man that's was helping us out named...
Read full review of PC Richard & SonI have purchased many things from PC Richards and admit that I am not too happy.
I just had my samsung 5.0 cu ft washer delivered. I purchased the 5 yr extended warranty. In total I spent over $780. When the 2 guys delivered the washer to my garage... they asked me if i wanted them to take the old washer. I said no. They left the new one in the garage, and when i asked them if they were going to hook it up... they said that it's only 2...
Read full review of PC Richard & SonSales personnel to the rudeness
I could add my complaints to the list about the lack of caring of the sales personnel to the rudeness of the delivery department and lack of knowledge of the installers and the fact that I order an ice maker with the refrigerator and they "forgot it" but seeing the many bad reviews on this page I don't think anyone in this family own business reads the reviews and if they do they must not care, ...
Read full review of PC Richard & SonI am going back and forth with them and they keep giving excuse to replace it.
I ordered in September 25, 2013 KITCHE AID appliances package four items for a total of $6, 000 and refrigerator door was damaged and dishwasher stainless steel panel had spots that would not go away even after i polished with steel cleaner. I am going back and forth with them and they keep giving excuse to replace it. First they said your door and panel is on order. Then they said company does...
Read full review of PC Richard & Son and 2 commentsever to do business with this company. Oh yes, this was a $10,000 piece of equipment.
After ordering and paying fully for a very expensive refrigerator, we were dispatched a surveyor to measure access to our apartment, the building's elevator, etc., to assure that the appliance would fit. When he arrived, he lacked the specs of the new appliance, with which we had to furnish him. On the delivery day, one-half hour before the appliance wa...
Read full review of PC Richard & Sonthis shouldn't be happening.
Smoke and a burning smell came from under the refrigerator on May 24. We call PC Richards store and they refer us to a Z Services where they made an appointment for May 26. I took off work and they cancel without our knowledge. I call, they reschedule for March 31. I call PC Richards again and they will send someone the earlier May28. Meanwhile my food i...
Read full review of PC Richard & Son
-
PC Richard & Son Contacts
-
PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
-
PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
-
PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
-
PC Richard & Son social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all PC Richard & Son contacts
Most discussed complaints
Washer/DryerRecent comments about PC Richard & Son company
Washer/Dryer
MAC Heat Pumps
16 reviews
Tesvor
1 review
Godrej Industries
37 reviews
Godrej & Boyce Manufacturing Company
7 reviews
TLC Refrigeration and Air Conditioning
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.